SUMMARY

• Business Analyst/Quality Analyst/Data Analyst with 8 years of experience in information system.
• Solid understanding in Functional, BI tools, Load, System Integration, Graphical User Interface and User Acceptance testing and Gherkin scripts.
• Expertise in Performing UAT and Back - End testing by writing SQL queries.
• Sound knowledge of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), Waterfall and Agile methodology.
• Extensive hands on with latest trends like SAAS, PAAS, Salesforce, Business Intelligence tools and various other products.
• Experienced in writing TDD user stories, acceptance criteria, test cases and RTM (Requirement traceability Matrix) and involved in preparing test plan document.
• Experienced in working with the development team based out of multiple locations/ time zone.
• Contributed on establishing milestones and aligning it with Project lifecycle following proper release management process involving parallel releases in a very dynamic and agile environment.
• Good leadership and communication skills. Good customer relationship, oral, written communications, planning and problem resolution skills.
• Ability to handle multiple projects with competing deadlines in a fast-paced environment.
• Ability to collaborate with testers, developers, project managers and other team members in complex projects.

TECHNICAL SKILLS

Environment: Finance, Insurance, Mortgage Health Care, Retail, POS, Business Intelligence, CRM, MDM Data Warehouse, Teradata, EDI

Methodologies: SDLC, Waterfall, Agile, Scrum, TDD, Kanban

Defect Tracking Tools: HP Quality Center, BugZilla, JIRA, Rally

Automation Tools: QTP, Selenium IDE, Selenium RC, Selenium Web Driver, JUnit, JMeter, TestNG, SOAP UI, Eclipse, Maven,HP Load Runner, Web Driver, Test NG, Maven, JMeter, SQL, HTML, Java Script. Quality Center, Bugzilla and JIRA.

Technologies & Languages: EDI, HP ALM, SOAP and REST APIs, Java, C, C++, HTML, XML, JavaScript, CSS

Databases: MS Access, MY SQL, Oracle, DB2, SQL Server 2008, TOAD, Hadoop

OS: Windows, MAC, UNIX, LINUX, DOS, IOS, Android, Windows Mobile

PROFESSIONAL EXPERIENCE

Confidential, Salt Lake City, UT

Business Analyst/Data Analyst

Responsibilities:

• Communicated with the Business as well as Development participants regarding ongoing and upcoming initiatives, decision-making and planning of the deliverables.
• Facilitated stake holders strategic planning by Estimating cost, budget proposals, and recommended subsequent budget enhancements and planned changes to the product and other marketing programs through analysis, decision process facilitation, report preparation, cost-benefit analyses, net present value, payback period and return on investment.
• Anticipate and aggressively remove obstacles that slow down or prevent programs from delivering on program objectives. Drive for clarity to keep teams moving forward.
• Directly managed various 3rd party vendors and procurements to oversee the work been performed per the procurement statement of work (SOW), project/procurement guidelines and client standards. Identified potential crises, and devise contingency plans.
• Direct teams to successfully deliver business objectives by planning/managing all facets of large-scale projects, multi-project programs or major project sub-sets ensuring that schedule, budget and quality goals are met.
• Extensive experience in identifying risk throughout project portfolio, risk mapping and working closely with the Risk Management teams, legal & compliance, Regulatory Relations, and the business units to ensure projects are effectively completed and delivered.
• Lead large size teams and worked closely with business staff, technical staff, SME, application development team and with testing team to ensure that the business requirements are met.
• Ensure data is collected to appropriately inform decision making for mitigating risks and resolving issues.Monitor quality and maintain data integrity and data center for the PMO Risk and Issue tracking database
• Worked on Record keeping systems in order to validate the business requirement for various initiatives.
• Worked on various tools and processes in order to request data and test the functionality
• Lead teams and run scrum meeting with dev team members and Interacting with the developers on a regular basis for application updates and enhancements.
• Analyze the business functionality to quantify and monitor risk within strategic initiatives to determine control effectiveness and efficiency.
• Analyze, gather and organize data on a frequent basis to be used in testing initiatives and reporting.
• Served as SME for various request from within and outside the business organization for UAT and record keeping to make sure data is accurate and complete
• Created stories, Gherkin scripts and acceptance criteria and worked with test Management using Quality Center. Track and reported the status of stories to various stakeholders as Project manager of few of projects.
• Created test plan, test cases and test scripts and followed agile development process.
• Defined goals for sprints, conducted various Agile and Scrum meetings and also enhanced Agile Process.
• Analyzed Business, Functional Requirement and Design Review Documents to Develop Test Plan for projects involved as project manager and wrote UAT Test Scripts for positive, negative, edge cases.
• Involved in discussion with the process modeler to include the modification to the Business Process Models from the conceptual to procedural level.
• Documented release notes to update internal and external users.
• Experience in generating Bug/Defect Reports, tracking the status of each defect and analyzing the bugs using Quality Center and JIRA
• Performed Database testing by writing and running SQL queries.
• Responsible for gathering business requirements and writing functional specifications and process documents pertaining to new customizations or enhancements.
• Retired legacy databases and consolidated in cloud MDM. Implemented various enterprise level dashboards by fetching data from cloud MDM.
• Written several complex SQL Queries for validating Business Reports.Presented reports to stakeholders.
• Conducted user acceptance testing UAT to ensure that developed systems satisfied the needs of business clients as specified in the functional requirement.
• Participated in developing common Appium framework for both Android and IOS
• Work on data preparation for different test scenarios including negative testing to provide accurate delivery of overall functionality of the product.
• Extensively worked with HP LoadRunner, to generate multiple requests and executed them to identify the server responses under load based on various real-time scenarios
• Participated in automation development review meetings and gathered reports as project manager.

Confidential, San Francisco, CA

Functional and UAT Business Analyst

Responsibilities:

• Act as the liaison between Business partners and Technology Team.
• Accountable for ensuring that clear, concise System Requirements have been captured for various projects & enhancements.
• Gather, analyze, document and manage user requirements (both functional and non-functional) to effectively recommend technology solutions that best address the requirements.
• Identify potential solutions for the business and provide input to issues or risks
• Identify project interdependencies and communicate requirement / scope issues and participate in driving them to resolution for inclusion in the functional specifications.
• Enhance MDM to efficiently tackle the information supply chain management to introduce new products on various channels like desktop and mobile devices.
• Ensure appropriate bi-directional tracing of project modifications back to business and user requirements.
• Actively champion and contribute to the continuous improvement of business systems analysis best practices, using innovative ideas to increase effectiveness of the overall analyst organization.
• Support the implementation and post install check-out process.
• UAT, Test Cases, executing Test Cases and Defect Logging.
• Involved in extensive data migration and validation using SQL Queries and back end testing.
• Used SQL for data integrity testing, captured the SQL statements from the application execution and manually checked the results.
• Performed the Back-end Integration Testing to ensure data consistency on front-end by writing and executing SQL Statements.
• Performed Data-Driven Tests by passing different sets of data and checked weather the information entered is updated into the database.
• Reported the defects in the Quality Center automated tool and coordinated with the QA Lead and developers.
• Coordinated testing activities with testing team members and identified all major Defects prior to End to End Testing.
• Extensively worked with HP LoadRunner, to generate multiple requests and executed them to identify the server responses under load based on various real-time scenarios.
• Communicated bugs to developers for Bug resolution.
• Comply change management requirements and manage the change request/modification request in Test Directory repository

Confidential, San Diego, CA

Business Analyst

Responsibilities:

• Analyze business processes according to specifications and work flows and identify key areas concerning application functionality and behavior.
• Perform business analysis activities to accurately capture business capability requirements
• Support management in the long-term strategy and defining of priorities
• Demonstrate and maintain deep breadth of knowledge on all product types and business processes for your business area
• Create Current and Future State Analysis for redesigning process for Qcare.
• Construct workflow charts and diagrams; studying system capabilities; writing specifications
• Mapping system processes, documenting current system functions, and creating user documentation
• Designed developed and implemented User Acceptance Test cases and Plans.
• Defined types of tests and identified the objectives.
• Write functional and non-functional requirements, actively participate in system design reviews, reviewing test evidence, and participating in status meetings
• Reverse engineer existing reporting solutions in order to document technical requirements to support the migration of those tools to the new reporting platforms
• Team collaboration to review, analyze, determine opportunities and identify solutions to increase analytical processing efficiency and scalability for Medicare processes.
• Write the business and technical specifications and test the data to ensure data quality.
• Conduct requirement traceability to ensure that major requirements are addressed and that solutions are incorporated into the business and system workflow

Confidential, San Francisco, CA

QA Tester/Analysis

Responsibilities:

• Worked with test Management using Quality Center.
• Created and executed test scripts for functional, integration and regression testing.
• Recommend controls by identifying problems; writing improved procedures. Provide expert consultation to improve on data availability, data collection, integrity, root cause analysis, reduce operational costs content and quality
• Maintain system protocols by writing and updating procedures
• Prepare technical reports by collecting, analyzing, and summarizing information and trends
• Identification of data elements needed for new reports, enhancements to existing reports, and appropriate data sources through data flow documentation
• Document test scenarios, review test evidence and complete business acceptance testing
• Created test plan, test cases and test scripts and followed agile development process.
• Conducted functional, integration and regression testing of Web Services using Soap UI.
• Presenting the Test Reports and Status reports on a Weekly/Monthly basis to the Project Team and discussing the next release cycle.
• Executed SQL queries to retrieve data, research data integrity, verify test results and database tables.
• Interacted with the Developers and Business Analysts on a regular basis to resolve issues
• Completely involved in test management in Quality Center.
• Wrote Automation test scripts using Java implementing Selenium (Selenium IDE, Selenium RC, Selenium Web Driver) to test Web Application.
• Involved in defect management and defect reporting.
• Created automated test scripts using Selenium IDE, Selenium for testing web applications.
• Coordinated testing activities with testing team members.
• Identified all major Defects prior to End-to-End Testing.
• Open defects and work closely with development of getting issues resolved in timely manner.
• Work on data preparation for different test scenarios including negative testing to provide accurate delivery of overall functionality of the product.