Confidential

Senior Systems Integration Engineer

• Perform interoperability testing of partners and vendors storage products with EMC storage.
• Qualify Software and Hardware for use with EMC storage. Results of the qualification work are posted to EMC's Support Matrix. These are guaranteed configurations that will work in the field.
• Qualifications are done on all platforms including Linux, Solaris, Vmware, and Windows.
• Experience with EMC Storage including VNX, VNXe, VMAX, Vplex, and XtremIO
• Experience with Red Hat Clustering and SLES High Availability setups and scenarios.
• Fibre Channel and iSCSI networking.

Confidential

Storage Engineer

• Perform all duties required to maintain and operate three 16,000 sq. ft. engineering labs for the EqualLogic storage division of Dell in Confidential
• Providing training and guidance as a Team Lead to other team members.
• SNMP Monitoring of all networked devices including Servers, Storage Arrays, Switches, Routers, VPN, Terminal Servers, and APC PDU's using a variety of software packages including Dell OpenMange, Zenoss, Infoblox NetMRI, and RC Synergy.
• Build and maintain a library of system images for engineering test environments using Clonezilla SE. Created a self service portal via PXE boot for system imaging.
• Implemented a Dell KACE K1000 appliance to serve as the Lab Team's Service Desk and asset control system.
• Install and configure switches from many vendors including Dell PowerConnect, Force10, Cisco, Arista, and Brocade.
• Virtualize critical lab infrastructure using VMWare.
• Install, maintain, and upgrade Linux based LDAP, NIS, DHCP, DNS, NFS, and NTP servers CentOS .

Confidential

Senior Linux Administrator

• Design, update, install, and maintain Rez-1's Linux Infrastructure running RedHat 4 and 5 on physical and virtual servers.
• Formally trained in MySQL and Vmware vSphere 4
• Planned and implemented Vmware vSphere 4 deployment.
• Document installation and maintenance procedures.
• Develop and test disaster recovery plan.
• Responsible for administrating Rez-1's MySQL deployment
• Support Rez-1's mission critical application.
• Configuration of JAVA, Tomcat, Apache and other open source tools.
• Implemented SNMP monitoring with Zenoss.

Confidential

Systems Administrator

• Support, Maintain and monitor servers for EMC's eRoom Application Team.
• Designed and implemented a monitoring system for the 100 production and development servers required to support EMC's eRoom installation using open source software Zenoss .
• Responsible for collecting data and alerting the application team of performance issue and potential threats to the operation of the eRoom infrastructure.
• Infrastructure was mostly virtualized, Windows 2003 servers on VMWare ESX machines.
• Dell Server Hardware, Cisco Switches and Firewalls, EMC SAN Soluitions.

Confidential

Linux Engineer

• Design, Install, and support customer's Linux based solutions.
• Build high availability systems to meet customers needs.
• Experience with Cisco switches and routers, F5 Load Balances, and Barracuda spam filters.
• Support web and database servers.
• Solutions primarily used RedHat or CentOS.
• Provide patch management, log collection and review, and complete backup solutions.
• Monitor customers' applications and hardware with Intermapper and Nagios SNMP probes.

Confidential

Lab Operations

• Provide services for the Centera Engineering Lab. The lab is responsible for all Centera software development and testing.
• Support over 400 Windows, UNIX, and Linux test systems.
• Hardware repair and maintenance on over 400 Dell, SUN, HP, and IBM servers and 200 Centera systems.
• Update test machine images as required.
• VMWare ESX Server, Virtual Center, and Lab Manager solutions for test groups. Virtualizing the lab infrastructure greatly saved on costs and maximized user efficiency.
• EMC Networker for data retention.
• Maintain existing Cisco 6500 LAN environment.
• Manage equipment scheduling and allocation for the 5 Centera Lab locations globally.
• Hands on experience with Clariion, Celera, and Centera products.

Confidential

Senior Systems Administrator

• Provide full IT services for small to medium sized businesses in the local area. Design and implement information systems to meet customers' needs and expectations.
• LAN/WAN installation and support.
• Firewall, Routing, and VPN solutions.
• Windows 2003 Server and Small Business Server solutions.
• Microsoft Exchange installations, upgrades, and migrations.
• IIS, Share Point, and SQL installations, upgrades, and migrations.
• Full application and hardware support.

Confidential

Desktop Support Engineer

• Provide onsite and remote desktop support for over 3,000 employees of the Gillette Company. Gillette runs and operates on a Novell 5 network and utilizes Lotus Notes 5.x and 6.x for email communication and operational databases. Desktop Support Engineers are also responsible for installing, maintaining, and supporting over 400 applications that Gillette uses for daily operations.
• Manage workload with Clarify, an online database to track cases and document progress. Contact users and update case status on a daily basis.
• Provide documented solutions and fixes for the Global Help Center to increase first call resolution.
• Install and maintain software packages with IBM Tivoli.
• Support Dell and IBM desktops and laptops. Order and replace malfunctioned hardware.
• Clean spyware from clients machines with various removal tools.
• Responsible for installation and support of handheld devices such as Blackberry and Palm products. Ensure address books and calendars synch with Lotus Notes.
• Provide remote support for dial-up and VPN users around the globe with the use of various remote control applications.

Confidential

Field Engineer

Provide onsite support for GE PACS installations. Responsible for installing, maintaining, and troubleshooting SUN Solaris, DELL, and Macintosh servers and workstations for GE clients in the New England area.

• Hands on experience with LSI Fiber Channel Raids, EMC Clarion, EMC Centera, and Plasmon MOD DVD Jukeboxes.
• Maintain SQL database running on Sybase 12.
• Hands on experience installing and configuring DICOM Print Servers SUN V100 , DICOM Acquisition Servers SUN V100 , Long Term Storage Servers SUN V120 , Modality Interface Units Macintosh , Image Storage Units SUN V480 , Enterprise Archive Systems DELL 2650 ,, and Mitra HL7 Broker Servers DELL 2650
• RadWorks, and Centricity Workstations.
• Worked with the automated tools to perform remote workstation

Confidential

Client Services

• Provide PC and Network support and solutions for small to medium size businesses.
• LAN/WAN installation and support.
• Firewall, Routing, and VPN solutions.
• Windows 2000 Server solutions.
• Microsoft Exchange installations, upgrades, and migrations.
• IIS and SQL installations, upgrades, and migrations.

• Full application and hardware support.

Confidential

Client Services / System Administrator

• Primary contact to provide onsite support for 300 users in the Concord, MA facility. Responsible for maintenance and repair of all PC, server, and laptop hardware and software. Creation and Maintenance of all NT domain user accounts. Install network HP printers and set up print queues. Automated training room setups with Norton Ghost Enterprise. Set hardware standards. Created core machine images for sales laptops and engineering desktops. Build and operate WinNT and Windows 2000 Active Directory, DNS, WINS, DHCP, SQL, and IIS servers. Hands on experience with Windows 2000 Advanced Server running Terminal Services and Network Load Balancing. Responsible for setting Group
• Policies in Active Directory. Monitor server performance and disk usage. Set end user disk quotas. Support for Remedy Web Application. Experience with Windows 2000 Terminal server. Responsible for Enterprise backups and disaster recovery. Experience with Windows 2000 Active Directory rollout. Hands on experience with IP Phones and Wireless LAN installations. Setup and troubleshooting experience with VPN servers, hardware, and clients. Responsible for the maintenance of Avaya Cajun switches. Including routing and VLAN administration. Implemented automated corporate virus control, installations, and updates with McAfee ePolicy Orchestrator. Moves, Adds, and Changes on Meridian PBX. Setup Video Conferencing with Polycom and PictureTel units.

Desktop Support June 2000-August 2000 Main duties include providing technical phone and deskside support for 500 local and remote users in a Windows NT 4.0 environment. Systems supported include IBM ThinkPad 570 Series, 760 Series, 770 Series, 600 Series, T20 series, and IBM Clone desktops. Support Outlook 98 and 2000 clients using Internet mail and Exchange services including Email conversions from Netscape Messenger to Outlook. Nortel VPN account creation and troubleshooting. PPTP troubleshooting. Remotely administer PCs and Laptops via PCAnywhere. Internal support includes software and hardware upgrades, local area network troubleshooting, re-imaging PCs and laptops using Ghost 6.03 multicast server. Maintain, add and remove systems from the Veritas NetBackup System running on Solaris 7 with multiple tape robots.

Confidential

PC Consultant

Provide support for 80 local and 30 remote users in a Novell 3.12 environment. Primary operating systems include Windows 95, Windows 98, and Windows NT. Responsible for troubleshooting and maintenance of all software, hardware, LAN, and WAN issues. Basic maintenance of Meridian phone system and HP3000 server. Upgrade PC hardware and software. Schedule backups using Backup Exec v7.3. Plan and implement conversion from cc: Mail v8 to Exchange Server 5.5 with Outlook 2000 clients. Set up POP3 and web access for email.

Confidential

Client Services

Perform Y2K updates on remote workstations in a Windows NT 4.0 environment. Coach store managers on performing the updates on workstations without remote access. Installations of Remote Ware. Troubleshoot software issues and the update script. View log files to verify completion of updates.

Confidential

PC Consultant

Provide team support for a 3000 user Novell 4.11 and 5.0 networks. Standard systems were IBM Laptops and Desktops. Configure and install networked Windows NT 4.0 workstations and printers. Ghost Imaging. Specialized software and hardware installations. Remote access using WorldCom and PcAnywhere 9. Mainframe and AS/400 connectivity. GroupWise Upgrades. Lotus Notes configurations. Token Ring to Ethernet conversions. User management via Novell NetWare Administrator.

Confidential

PC Consultant

Provide technical support and onsite services for multi-platform network clients. Duties also included setup and configuration of PCs, hardware and software upgrades, hardware and software troubleshooting, year 2000 audits and reports, generating sales quotes, and basic network design. Became proficient in RAS connections, DHCP servers, NT Login scripts, drive mapping, printer shares, multi-user applications, backup processes. MSOutlook 97/98, ACT 3.0/4.0, NT User Manager for Domains, FaxServe.