PROFFESIONAL EXPERIENCE

Senior Technical Writer / Lead Business Analyst

Confidential

• Responsible for creating all key documentation deliverables and project artifacts for an Active Directory AD Migration project with 24 disjoined forests spanning 185,000 user and group objects for migration or collapse into a single forest/namespace
• Gathered, documented and managed the requirements for the various support groups and domain owners supporting the AD migration project
• Worked in partnership with the Lead Solutions Architect and Systems Analysts to perform thorough domain assessments of all 24 domains
• Created and managed a Document Lifecycle Process and SharePoint Library for the standardization of project documentation including standard templates, naming conventions, and version control
• Developed a Document Creation and Approval Process to be utilized for creating, editing, and finalizing key project artifact approvals with all internal and external touch-points
• Assisted the Systems Analysts with creating and managing the Test Strategy, Test Plan, and Lessons Learned throughout each domain migration

Senior Technical Writer

Confidential

• Created and managed Standard Operating Procedures SOPs for GE's global sites in Niskayuna USA, Munich Germany, Bangalore India, and Shanghai China in preparation for corporate auditing
• Created standard SOP template used globally for all research centers
• Maintained a single-source internal audit library for easy and seamless access to the SOPs for process owners, reviewers, and approvers
• Responsible for facilitating review sessions for the finalization of SOPs with members at all global sites

Senior Technical Writer/Lead Business Analyst

Confidential

• Created and managed documents for several international proprietary software applications, including user manuals, training guides, standard operating procedures and application narratives published in over 42 countries up to ISO 9000 standards
• Managed the user, project, and security base implementation of Atlassian's Jira and Confluence instances including adding/deleting/managing users, creating and implementing the security procedures and processes, and creating user projects
• Created and maintained a single-source intra-web site for easy and seamless access to user documentation
• Created and maintained standards for documentation, templates, and videos including version control and security

Senior Technical Writer / Business Process Analyst

Confidential

• Managed the improvement of business process development, requirements management, modeling, and documentation techniques for business analysts and development teams by developing a Business Analysis framework and guidebook for Open Systems, Mainframe, and NYS's Functional Roadmap SWMS
• Assisted Developer's workgroup with the development of an Agile Secure Software Development Lifecycle SSDLC for Open Systems
• Lead business analyst for the design development of Project Characterization Tool to assist OTDA's BIT in identifying project risk in the areas of budget, business alignment, schedule, and architecture
• Lead business analyst and assistant project manager for the implementation and deployment of MOSS 2007 that included content and knowledge management, site design, process mapping and development, standards, and procedures
• Desktop publishing and diagramming to prepare presentations, newsletters, application documentation, marketing documentation, performance reports, and other written materials

Documentation Standards Analyst, Senior Project Manager

Confidential

• Developed corporate standards, policies and procedures with input from legal, marketing and human resources
• Applied ISO 9000 standards to all corporate and legal documentation for quality management and consistency
• Managed software development documentation projects including business requirements, user documentation, newsletters, standard operating procedures and customized forms and templates
• Developed and implemented an entire Service Level Management Process that included managing representatives from Sales, Legal, Data Centers, Project Management, and Executive Management. Increased SLA productivity by 80 thereby saving time and money for both Experian and clients
• Created several documentation and template central repositories using SharePoint 2003 processes whereby team members across divisions could easily access all data

Technical Writer I, II and Senior

Confidential

• Designed and developed over 75 templates for use in a custom database environment for several internal project teams and external clients that included full change management and quality assurance processes
• Created, edited and managed several large documentation projects for clients such as Dell, Citibank, AOL, Providian and Limited Brands Inc.
• Developed and documented a beginning to end Vendor Management process for both on-shore and off-shore contractors that became standard policy
• Created office-wide newsletter for Experian's Albany NY location that included computer tips and tricks, employee news and client news

Technical Writer Trainer/Office Support Representative

Confidential

• Developed user manuals, training manuals, operations guides, policies and procedures, and auditing documentation
• Performed software training for NYS Senate employees for all new software applications and hardware
• Provided desktop support that included onsite visits and trouble-shooting phone support

TECHNICAL SKILLS

Active Directory Assessments, Adobe PageMaker, Atlassian products including Jira and Confluence, Camtasia Studio, ISO 9000, MS Office Suite including FrontPage, Excel, PowerPoint, MS Project, MS Access, MS Publisher, Quest Migration Manager Processes, RoboHelp, SharePoint, ScrumWorks, 1.8.3, SnagIt, Visio, and WebEx Recorder.