SUMMARY

• Strong written and verbal communication liaison between all levels of the Business and Technical teams, to ensure all parties are aligned with the business’ desired priorities and objectives for Medium to Large Information Technology projects.
• 6+ years’ experience researching, analyzing and proactively facilitating requirements gathering sessions during the conceptual, initiation, and planning phases of new system implementations, large - scale upgrades of existing systems, special focus projects, and medium-large facilities projects.
• Majority of IT- BA experience focuses on the Health Care industry/Claims Management Systems, followed by Pharmaceutical E-Commerce, Prescription Monitoring Programs and Insurance.
• Skilled testing and writing Epic/Parent features with Children business requirements attached for client-facing websites/application systems implementations and product enhancements in all phases of Agile and Waterfall management methodology; adapting to each company/team’s unique software development lifecycle approach.
• Created new Product/Brand Organizational Flow, multiple dynamic questionnaires driven by previous answer(s) in combination with client/state/location rules and regulations, and mapped all answers to specific Policies effecting Customers’ Leave and Benefit Calculations.
• Lead BA on multiple Workflow creation projects ranging from, creating proof of concept to redesigning entire application frameworks and user experience including traceability.
• Create and modify existing templates to clearly document business requirements, create screen mockups, attach important information documentation for all the functional and non-functional requirements; and verify the requirements align with the business objectives through the strategic application of people, processes, and technology.
• Lead SA on Responsive Redesign project; gained experience in Site Mapping, JAWS, Sauce Labs, WCAG 2.0 Compliance and User Experience u design.

PROFESSIONAL EXPERIENCE

Confidential

IT Sr. Line Requirements Analyst

Responsibilities:

• Utilized extensive Agile knowledge in IT/BA/QA to research, review, define and write business and technical requirements, and defects for multiple projects in RRC, RTC and QC tools.
• Identified issues/concerns to discuss with the project business team and provided resolution to the partners for their opportunity to review requirements before they are sent to development.
• Create requirements that clearly document the business objectives for new and old project requests, and all the functional and non-functional requirements to align business objectives.
• Conducted walk-throughs of the requirements with development and QA systems team to ensure they have a clear understanding of the requirements.
• Assisted in documenting business requirements to then determine an estimate for the total detailed cost to narrow down what will be in scope (and out of scope) using the project budget.

Confidential

Product Discovery Analyst

Responsibilities:

• Performed research projects; supporting VP, Product & Technology as needed.
• Tasked to develop the new Short-Term Disability Product/Policy Organizational Workflow.
• Created dynamic questionnaire guiding CSR’s through Leave Intake to drive to Employee’s Absence Reason using BPMS experience.
• Mapped all Absence Intake questions to Absence Reasons: Injury, Illness, Care for Family Member, Pregnancy, Military, and Other.
• Worked as a change agent within the organization to help facilitate new direction.
• Assessed risks associated with defined project deliverables.
• Translated requirements to standard IT hand-off documents.

Confidential

Senior Business Systems Analyst

Responsibilities:

• Proactively set meetings and consistently communicated with the Business Unit to drill down requirements for both Waterfall and Agile teams.
• Worked closely with Project Managers, Developers, Infrastructure and Security to guarantee all team members fully understood and agreed on the Business request(s).
• Wrote, revised and presented Business, Technical and Security Requirements for all team members to review.
• Tasked as Test Coordinator for the Business Unit's UAT; along with testing throughout the projects’ lifecycle.
• Review system testing test plan and provide feedback to system testing.
• Participate in user acceptance testing.
• Explained/shared knowledge with entry level co-workers on writing Requirements, Test Cases, Test Plans, User Stories, etc.

Confidential

IT Business Analyst

Responsibilities:

• Worked on Agile and Waterfall teams; splitting time depending on business need.
• Tested each web-facing feature on each page to create a helpful overview of each page’s functionality in an Excel spreadsheet for all teams to use for future reference.
• Wrote Requirements, Business Cases, User Stories in JIRA (Agile), Word (Waterfall) and HP ALM.
• Offshore calls 3 times a week with BA, Dev and QA teams to discuss requirements, answer questions and track over-shore development progress and defect statuses.
• Participated in large and extensive weekly ‘Continuous Improvement’ Business meetings to discuss and clarify the Business' needs, allocate hours, adjust requirement priorities for current and future releases and provide development statuses.
• Assisted Project Manager in daily Defect Triage meetings to review issues, assign defects to appropriate teams and review defect progress with QA and upper management.

Confidential

IT Systems Analyst

Responsibilities:

• Lead BA for Responsive Redesign Project (Desktop/Tablet/Mobile); multichannel updates to all external websites for greater accessibility and usability for all clients; using BPMS experience.
• Visual Site Mapping - created top-down site map diagram of screens on a wall display to help our team better understand how the sites’ screens are connected and accessed - first step in our planning process for an easier and cleaner user experience. Produced wall diagram and supporting documentation proved helpful for technical teams and leadership.
• Helped develope templates and processes that clearly define the requirement gathering process, ensuing the business requirements are clearly translated into system requirements, which ensures each requirement is achievable and testable.