SUMMARY

• A highly motivated and self - driven Senior IT Business Analyst and Product Manager with demonstrated experience in driving innovation, cross-functional collaboration, developing and marketing new IT products, providing technical solutions and building strong interpersonal relationships between business entities and IT for enterprise, manufacturing/supply chain, finance, customer service and other functional business units across domestic and international teams within the aviation, oil & gas, and aerospace industries.
• Solutions including: Requirements gathering, business use cases, user story creation, product backlog & Issue log management, Unit/QA/UAT testing, SharePoint out-of-the-box development and architecture, business intelligence tools, software documentation, change management, business process improvement, application adoption, IT project management and extreme proficiency in utilizing programming background with BA skills to aid in identification, analyzation and translation of complex business needs into functional IT requirements and projected roadmap ventures for the customer.

TECHNICAL SKILLS

• Requirements gathering - Agile/SCRUM/waterfall methodologies- SDLC- product roadmapping- Project Mgmt.
• MS TFS 2013 - Visual Studios - JIRA - wireframes- low/mid fidelity mockups - Unit Testing - QA/UAT scripting/testing - backlog grooming & prioritization - product championing
• SharePoint 2003-2013 administration & development (ootb)
• MS SQL server 2005-2012 - Oracle – Toad – Qlikview - SAP
• MS Office – Project – Visio – SnagIt – Case Complete
• Salesforce administration – LMS – HSE- Mobile development- MS Dynamics AX – Dynamics CRM - Business Financials
• IT training documentation, Functional Requirements Document, budgets, planning
• .NET, C, C++, C#, SQL, IIS – Networking – UI/UX
• Advanced analytic and communication methods/skills – Team Oriented – Fast Pace adaptable – Cross Functional

PROFESSIONAL EXPERIENCE

Senior IT Business Analyst

Confidential, Taxes

Responsibilities:

• Senior BA working with PTF counterpart, business stakeholders and upper mgmt. on integrations, interfaces and business process improvement for the phasing out of our legacy Oracle pricing system to custom PTF pricing engine and its integration with Microsoft Dynamics AX/CRM in terms for simplified automated billing (AR/AP). Holistically plan and execute the design, build, deployment and foster the adoption PTF throughout the business. Gather and define business requirements for the initial and continuous phases of implementation of our Corporate Finance Solution and work cross-functionally to test and release each phase.
• CFS Project: Member of the Prices, Taxes and Fees team within the Corporate Finance Solution Group. Responsible for gathering requirements for each phase of the fuel integrations for Universal Fuels and UVair segments. Working with Fuel supply, sales and other business elements (billing, Taxes, etc…) to ensure maximum continuity and operational efficiency between Oracle, PTF and AX via the integrations for Vendor Billing.
• Universal Fuel/UVAir: Gathered requirements, analysed and presented business cases, created/managed backlog development items in JIRA, prepared Unit and QA test cases/scenarios, performed unit/QA testing, created UAT plan/documentation, presented to Fuel Team Mgmt and administered UAT for multiple PTF modules: Special Rates, Billing Price Request and Supply Pricing Integrations. Authored end-user documentation for post release use by the business.
• Production Support: Act as Tier 3 support to the business helping analyse and solve vital issues encountered. Translate system issues into bug JIRA items for development & follow SDLC processes for release.

Product Manager/ Senior IT Business Analyst

Confidential

Responsibilities:

• LMS (Training): Provided product roadmap direction and key decision maker for the management of the training portfolio. Doubled as product manager and Sr BA for the development of a new robust and company-wide Learning Mgmt. System to replace older outdated system. Managed and prioritized IT request tickets that were turned into TFS backlog items (enhancements/bug fixes) for the older system, in the form quarterly operational releases to production. Managed the new LMS from envision phase of SDLC to UAT phase prior to production/operate. Authored LMS FRD based upon BRD derived from business requirement sessions and use case analyzation. Lead daily SCRUMS with developers, database team, QA and project mgmt. to assess progress or roadblocks ultimately determining the products overall health in reference to the project timeline. Designed and presented low-mid fidelity mockups and wireframes per UI/UX best practices. Created traceability matrices and complex Visio business process workflow diagrams. Translated complex business requirements into user stories in the form of Product Backlog Items (PBI’s) in Microsoft TFS to simplify requirements in a technical form the developers could digest and use for developing and unit testing purposes. Created UAT test plans and test scenario scripts for the business to use during UAT. Maintained highest level of transparency of progress and roadblocks, to the business in relation to project milestones and deadline. Presented product roadmap updates to Sr. Directors and CIO at each stage of our SDLC. Managed and trained a helpdesk resource to become a BA to assist me with ongoing LMS project activities.
• SharePoint SME: Inherited role as SME and admin for company internal SharePoint Portal. Project owner over site-wide consolidation clean-up. Researched and presented reporting solutions as well as metadata crawl add-on solutions to Senior IT leadership as well as our CIO.
• Salesforce: Interfaced with VP of Sales & Marketing and his constituent leadership team and 3rd party vendor to manage expectations and enhancements to the Salesforce Platform. Held bi-weekly requirement gathering sessions and translated into operational items for development. Unit and QA tested operational release items prior to UAT and deployment to production. Began 2 year road-mapping campaign to champion adoption for the implementation of CPQ and field ticketing services to our current platform. Lead and participated in discovery sessions and reviewed/co-approved SOWs and SLAs from multiple vendors. Acting SalesForce Admin (non-development items) making user role, data and UI enhancements/changes in sandbox environment (for approval) then replicated in production. Interfaced with Marketing team via in person interviews and surveys to constantly improve platform.
• HSE: Liaised between HSE management, field users on the rig and IT dev team to define, record and analyze business requirements for web enhancements and mobile (iphone/ipad) applications creation. Lead daily SCRUMs with development and QA during the build/QA phase of building the “Safety Observation Mobile” application. Created low-mid fidelity mockups based upon UI/UX standards and best practices. Groomed and managed product backlog items for bug fixes/enhancements of current web based SOS. Worked with BI team on real time reporting and KPI’s within the HSE system for Senior Executive Mgmt use.

IT Business Process Analyst

Confidential

Responsibilities:

• DPOM: Held requirements gathering sessions and presented functional business cases for signoff to begin development of phase 1 of DPOM. Lead bi-weekly SCRUM with dev and testing resource and managed backlog/defect log for release prioritization for monthly feature releases so users could enter forecasting data (real time) into the application for next month’s forecasting. Created PBIs for development use as well as functional mappings, Visio flows and traceability matrices. Created UAT documentation and administered monthly UAT for new features to be rolled out. Created user guide for end users in the field. Presented product progress to mgmt. on a monthly basis via ppt presentations.
• SQL Server Admin: Created and maintained (managed) all databases supporting the DPOM application. Assisted developer with building backend scripts/jobs that initiated automatic retrieval of forecasting data. Performed heavy querying of warehouse parts database to analyze the overall accuracy of the DPOM application. Inherited DBA role over the facilities “Abnormality System” which alerted PDLs on the shop floor of any potential issues with machinery in order to predict and minimize machine downtime.
• Qlikview Admin/SME: Attended week long training and inherited SME role over the QLIKVIEW reporting application for the entire CoE. I gathered requirements and designed/developed custom qlikview reports for each business unit in the facility and aggregated into one large report for facility management use. Utilized qlikview connecting to the DPOM database to provide real time reporting information for SMEs.
• SharePoint 2013 Admin/SME: Inherited role in charge of management, administration and creation of business unit SharePoint pages at the CoE. I facilitated user access, analysed site efficiency and provided end user training on SharePoint 2013.

Technology Solutions Analyst/Specialist

Confidential

Responsibilities:

• Business Analyst: Worked closely with NASA IT POC (Civil Servant) to gather and analyze contract business requirements, create CR’s for development activities (backlog) and assist with roadmapping the facilities technological direction. Performed unit/QA testing and helped facility UAT. Created FRD, UAT and user guides for application assistance. I also worked closely with LOC contract mgmt. on business requirements that pertained to their bldgs. IT needs for software or hardware.
• Application Owner: Owner of contracts iMAINT asset tracking and maintenance system. I administered, troubleshot and granted access to this tool used heavily in the LMF to track quantity and lifecycle of parts for mockup construction. After developing, became SME of LLS, NSOC HelpDesk, CAPS, NIS and MATS applications built ootb in SharePoint.
• Process Owner: Proposed and lead the change mgmt. process for LOCs HDR initiative. Liaised to Petrofac, Oceaneering and other Oil and Gas associates, helping meet their IT needs when training or testing at our facility. This was part of Raytheon/NASA Commercialization effort of the NBL utilizing HUET, BOSIET and ROV trainings/testing. Project lead over development of facilities Materials Purchase Application using SharePoint 2010. Lead interface between IT POC and ACES IT vendor for IT Asset inventory for NSOC contract.
• Developer: Developed out-of-the-box SharePoint applications for contract use: Lessons Learned System, Meeting Action and Tracking System, NSOC Helpdesk, NSOC Inventory System, CAPS System and NSOC reporting dashboard with real time KPI’s for NASA mgmt. Performed T-SQL development in support of Critical System Applications for use at the NBL.
• Helpdesk: Lead SQL Server 2005 and 2012 admin, Provisioned access to servers/shares inside our NASA OU, SharePoint Admin, Interfaced with users at their desks for support, acting backup to Raytheon IT manager for support at our home building. Assisted with migration/upgrade of servers and system software applications.
• Mission Assurance Intern: Performed 3rd party audits on current engineering processes and documentation. Performed integrity audits on mockup infrastructure under the supervision of SR MA’s. Created a Corrective Action and Planning System (CAPS) application using C++ and PHP that managed lifecycle of all CAPs logged on the contract in the SVMF or NBL.
• IT Intern: Assisted IT group as a helpdesk operator and desktop support technician performing basic helpdesk duties throughout the facility. Proposed, authored and directed new VPP safety icon and video for visitors and new-hires at the NBL.