Summary

• Over 10 years of experience as a Business Analyst and Financial Loan Officer
• Business Requirements gathering, Functional and Technical Design and Testing Strategies for Healthcare and Financial projects.
• Excellent communication and interpersonal skills.
• Highly skilled in needs assessment, strategic planning, delegating and managing tasks, stress and pressure handling.
• Excellent analytical skills and Query PL/SQL writing abilities.

TECHNOLOGY SUMMARY

• METHODOLOGIES: Agile, Kanban, SCRUM
• REQUIREMENTS: Jama, Rally, TFS
• MODELING: Lucidchart, Microsoft Visual Studio Developer and Tester , Visio, Microsoft Excel
• SYSTEMS: VSS, MTM, SQL

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Mapping business processes of clients to products and conducting gap analyses
• Responsible for providing functional specification for product enhancement
• Responsible for providing domain and product based training to team members
• Involved in reviewing client requirement documents to analyze and understand the business problems
• Utilized Scrum methodology throughout project to ensure delivery of high quality work
• Documented functional requirements, business design document BDD , traceability matrix, use case document UCD
• Responsible for decomposing epic level stories into user stories for build using role/ goal/ benefit story descriptions
• Client relationship management, maintained good relationships with client teams and provided project deliverables on time
• Facilitated discussions, responsible for documenting meeting minutes and interview notes
• Communicated effectively written and spoken the client requirements to the delivery and product teams
• Negotiated and built consensus between technical and quality teams
• Conducted exercises for identifying solutions for client requirements
• Documented the solution and verified that the solution is aligned to the client requirement, technical standards and product roadmap
• Involved in consistent collaboration with team members during Backlog Grooming, Sprint Planning and retrospectives
• Supported operations Kanban team to manage enhancement and bug fixes in production support systems
• SQL Experience includes knowledge of:
• Comprehending new data dictionaries and entity relationship diagrams and documenting their data
• Querying new system updates during testing phase
• Analyzing the data in automated systems for activities like requirements management and testing
• Building small databases to support reporting, data management and analysis that included creating tables, revising tables, updating records, deleting records, prop tables
• Familiarity with aggregate functions, Group By clauses, math functions and Table joins
• Excel experience includes:
• Vlookup, Text and Date Formulas, charts including Dynamic Chart Ranges, Rolling Chart Data Ranges, Dynamic Chart Data Labels, Conditional Formatting, Pivot Tables
• Used Excel to analyze medical equip purchase trends, forecast sales, charts, dashboards and slideshows.

Loan Manager/Underwriter/Mortgage Loan Specialist/Business Analyst

Responsibilities:

• Evaluated loan applications, analyzed credit and client stories, documented and underwrote loans
• Worked as a liaison between customers and district underwriters to gather requested information and documentation
• Evaluated, approved and recommended approval of real estate or credit loans such as personal and auo, secured and unsecured, retail
• Documented and analyzed details needed to properly approve a loan
• Used role/goal/benefit like style within loan documentation
• Practiced quality control through collections and denying unacceptable credit and loan requests
• Solicited and met with applicants to obtain information for loan applications and answer questions to properly assess customer needs and fit for type of loan needed
• Presented customers with full disclosure of cost of loans, all paperwork including: signing, explaining, overview
• Created presentations for each client with intent to sell available credit and non-credit insurance explaining how it makes sense for their finances and/or loan

Business Analyst / Loan Specialist

• Consistently ranked 1 on district insurance leaderboard for 2010
• Consistently met and exceeded loan volume and loan units was 1 in volume for 2009 and in top 3 in 2010

Responsibilities:

• Evaluated, approved and recommended approval of real estate or credit loans
• Solicited and met with applicants to obtain information for loan applications and answer questions
• Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
• Worked with clients to identify their financial goals and ways of reaching them
• Analyzed risk parameters and worked closely with users in coming up with a Risk Scale thereby allowing the Underwriter to assign risk factors to the application
• Presented customers with full disclosure of cost of loan, all paperwork including: signing, explaining, overview
• Created presentations for each client to sell available credit and non-credit insurance and how it makes sense for their finances and/or loan
• Serviced clients and financial needs from application to collections, payoffs and acted as customer service for any questions they may have
• Worked with a variety of local business and solicited local business for branch profitability and growth