SUMMARY

• Seasoned IT professional with more than 5 years of global experience in techno - functional roles across various domains.
• Served as a Business Analyst, Executive-In- Residence, IT Support Operations Assistant, Java and PHP developer.
• Proven ability leading cross-functional and self-organizing teams in various business settings.
• Expertise as a liaison between technical team and management, change agent and a servant leader with an ability to communicate technical information to non-technical stakeholders.
• Experienced in mentoring the team and providing business value oriented conflict resolution.
• Adapt to ever-changing situations and skilled in conducting DCO Sessions, JAD Sessions, GAP Analysis (AS-IS and TO-BE analysis), Risk Analysis, Cost-Benefit Analysis, Root-Cause, Feasibility Study and SWOT Analysis to assist Product Owner and Scrum Master in planning.
• Expertise in eliciting & gathering Business requirements, Business Process Re-engineering (BPR), Business Process Modeling (BPM), System analysis and workflow analysis.
• Worked with the Business Owners to identify a Risk Response Strategy based on the Positive and Negative Risks associated with the project.
• Skilled in conducting and facilitating Requirement Gathering Activities to gather SMART (Specific, Measurable, Attainable, Realistic and Timely) requirements using diverse elicitation techniques including, but not limited to, Requirement workshops, Interviews, Prototyping, JAD Sessions, Brainstorming and Pega DCO Sessions.
• Involved in Business Process Automation with PEGA systems Smart Disputes -PEGA RULES Process Commander (PRPC).
• Well versed in authoring/reviewing Functional Specification Document (FSD), Software Requirement Specifications (SRS), Use Case documentation.
• Extensive knowledge and expertise in implementing various phases of Software Development Life Cycle (SDLC) in Waterfall, Scrum, Agile (Extreme Programming, Test-Driven Development) and Scrum-Waterfall Hybrid software development life cycle environments.
• Served as a Proxy Product Owner, to facilitate the Product Backlog Grooming meeting in order to reprioritize the PBI’s as per the business value.
• Served as a proxy Scrum Master in facilitating Agile scrum process and Agile Scrum Ceremonies including Daily Scrum, Sprint Planning, Sprint Review, Sprint Retrospective and Backlog Refinement meeting to improve team’s performance and handling team dynamics.
• Experienced in conducting Agile Scrum Training Workshops and User Story Writing workshops to familiarize stakeholders with Agile Scrum process skeleton and concept.
• Well versed with backlog prioritization techniques (MoSCoW, Business Value, Kano, And Technical Risk) and estimation techniques (Planning Poker and T-shirt sizing) to help product owner in picking Product Backlog Items (PBIs) to commit to in the iterations (Sprints).
• Proficient in handling Requirement Churns by performing Impact Analysis.
• Exceptional in handling teams in Offshore/Onsite model and good communication skills (written and oral) to ensure seamless service delivery.
• Experience in managing projects using exceptionally strong Organizational Skills, Analytical Skills, Problem Solving, Decision-Making, Leadership Skills and Conflict Management.
• Highly collaborative team player with extensive customer relationship skills, also possess excellent facilitation and mentoring skills and ability to prioritize tasks according to business needs.
• Expertise in preparing Test Cases, Test Plans, and Traceability Matrix and documenting defects using HP QC and HP ALM.
• Collaborated and monitored Black-Box Testing, Smoke Testing, User Acceptance Testing (UAT), System Integration Testing (SIT) and Regression Testing.

TECHNICAL SKILLS

SDLC Methodologies: Waterfall, Waterfall-Scrum Hybrid, Scrum Agile

Business Skills: Change Management, Impact Analysis, and JAD sessions, SWOT Analysis, Project Planning, Project Scheduling and Project Budgeting, HLD, LLD, Business Process modeling.

Project Management Tools: Object Oriented Analysis and Design (OOAD) using Unified Modeling Language (UML), MS-Project, MS Share Point Server

Requirement Management: MS Office, JIRA, VersionOne, HP ALM

Reporting Tools: MS office Suite

Office Tools: MS Word, MS Excel, MS PowerPoint, MS SharePoint, MS Project, MS Visio, One Note

Financial Tools: MS Excel function, Financial Statement Analysis

Testing Tools: HP QC,HP ALM

Languages: Pega PRPC, Pega Smart Disputes, Java, HTML, JavaScript, PHP

PROFESSIONAL EXPERIENCE

Confidential, DE

BUSINESS ANALYST

Responsibilities:

• Analyzed the business process along with the prior project documentation for complete understanding of the project. Also, interviewed SME’s in order to better understand the business process and contribute in the business process re-engineering and optimization.
• Conducted GAP Analysis, Impact Analysis, Feasibility Study, Cost-Benefit Analysis to derive business rules.
• Assisted in creating and documenting Impact Matrix involving different LOBs using Blueprint.
• Interacted with SME’s, asking detailed questions and carefully recording the requirements and business rules in a format that can be understood and reviewed by both technical and business people.
• Organized and conducted Pega DCO sessions with impacted business unit Confidential and stakeholders to capture detailed project requirements from requirement gathering to sign-off of the application feature after testing and analyzed them for consistency, completeness and flexibility.
• Developed business process flows and screen mockups using MS Visio.
• Responsible for identifying and documenting business rules and creating detailed diagrams including Use Cases, Use Case diagrams, Business Flow diagram, Creating process models.
• Lead story writing sessions with an aim of decomposing the scope into epics and user stories with product owners using INVEST criteria. Also, worked on the acceptance criteria for the above developed user stories.
• Instructed and modeled core agile principles of collaboration, prioritization, team accountability and visibility. Ensured consistent application of scrum methodologies across various scrum teams.
• Lead BA sessions and managed other BA team’s from Agile rules perspective.
• Reported status to BA Lead/Manager on a weekly and monthly basis using JIRA reports.
• Assisted as a Proxy Scrum Master, facilitated Scrum ceremonies including Backlog refinement, Sprint Planning, Daily Stand up meeting, Sprint Review, Sprint Retrospective and Scrum of Scrum.
• Analyzed the Sprint Burn Down charts, Product Burn down charts in order to calculate the team’s velocity and track sprint progress.
• Anticipated and removed impediments (internal and organizational), outside interferences from project team’s path and pushed them to deliver quality results based on schedule.
• Served as a Proxy Product Owner, to facilitate the Product Backlog Grooming meeting in order to reprioritize the PBI’s as per the business value.
• Used JIRA for issue tracking and user story management.
• Developed reports in JIRA to communicate information-using graphs, charts and other info graphical solutions to the project team.
• Involved in Business Process Automation using PEGA systems Smart Disputes - PEGA RULES Process Commander (PRPC).
• Created work type process workflows in PRPC.
• Involved with Onsite and offshore technical team to discuss and finalize application Class Structure and identify Re-usable components.
• Created an error repository and managed the testing process with the QA team. Logged and tracked the defects using HP ALM and JIRA.
• Assisted in Sprint Testing, developing and maintaining quality procedures, and ensure that appropriate documentation is in place. Assisted in IST and Regression testing.
• Utilized MS SharePoint 2013 as Content management system for maintaining documents.
• Communicated effectively across company contacts and partners, also internal team about the project requirements schedules and launches.
• Assisted the Application Developer to construct a Backlog Allocation that included Project Schedules, Requirements tracking, and Meeting minutes.

Environment: Agile, Pega, HP ALM, MS Visio, JIRA, MS Office Suite (MS word, MS Excel, PowerPoint, One Note), MS SharePoint 2013, Blueprint

Confidential, NY

BUSINESS INTERN

Responsibilities:

• Analyzed the business process along with the prior project documentation for complete understanding of the project.
• Conducted GAP Analysis by understanding the as-is business process and to-be business process.
• Reviewed and optimized the design of web interface using PHP for web development.
• Conducted product, market and client research.
• Developed business acumen and understanding of the markets.
• Performed administrative tasks directed by Management
• Developed reports based on market and product analysis.
• Assisted in business development and ad hoc projects.

Environment: MS-Visio, UML, MS Visio, MS Project,, Java, Java Script, PHP, MS Office.

Confidential, NY

GRADUATE EXECUTIVE-IN-RESIDENCE

Responsibilities:

• Ridgewood Savings Bank Objective - To increase and retain Gen Y customers and National Grid Objective - Increase in revenue and sustainable plans for customers.
• Gathered project requirements by implementing techniques such as JAD, Document Analysis, Requirements Workshops, and Interviews with Subject Matter Experts (SME) and stakeholders.
• Conducted company and industry analysis utilizing various methods such as SWOT analysis, Document analysis, Cost Benefit analysis, GAP analysis, Impact Analysis.
• Developed online surveys and documented results in graphical representations based on survey data.
• Developed various strategies for social media, financial instruments, educational awareness, and application enhancement.
• Analyzed estimated costs and financial projections.
• Created reports based on various financial assumptions.
• Created Strategy Maps and Balanced Scorecard that resulted in overall maximization of Shareholder value.
• Developed use case documentation for system requirements, business process flows, and screen mockups using MS Visio.
• Worked with GUI development, requirements creation/design to create the initial UI wireframes, and mockups. Developed Mockup screens and prototypes.
• Collaborated and facilitated meetings with executives and executive-in-residence participants on a day to day basis and ensured transparent communication through meeting minutes and daily report emails.
• Created interactive PowerPoint Presentations, business proposals and presented proposed strategic plans.

Environment: Visual Studio, MS Office 2007 (MS Word, MS Excel, MS PowerPoint), HTML, CSS.

Confidential, NY

IT SUPPORT OPERATIONS STUDENT ASSISTANT

Responsibilities:

• Provided support to professors, classrooms and event groups for technology, A/V needs, software applications, wireless access, printing, instructional technologies in classrooms and other IT related tasks as assigned.
• Performed administrative services such as answering, screening and forwarding calls to appropriate IT support. Assisted with and resolved concerns by providing accurate information and solutions.
• Documented and reported facilities and equipment concerns to the Front Desk staff for creation of work tickets for correction and track cleaning and repairs as requested.
• Inspected IT and A/V equipment in classrooms and meeting spaces.
• Document and report concerns to Classroom Support for correction.
• Conducted inspections of classrooms and event spaces and maintained a log of IT inventory.
• Conducted regular tests of equipment and reported malfunctions immediately.
• Assisted networking team with network issues.

Confidential, NY

IT SUPPORT OPERATIONS ASSISTANT

Responsibilities:

• Offered exceptional, courteous and knowledgeable customer service and ensured successful meeting room logistics and audio and visual services for all guests.
• As part of a team of student workers, provide support to conference groups for technology and A/V needs to including wireless access and printing, assisting with technical set-up of registration process, special events in campus venues, instructional technologies in classrooms and other IT related tasks as assigned.
• Utilized work ticket tracking system to document IT related service requests.
• Documented and reported facilities and equipment concerns to the Front Desk staff for creation of work tickets for correction and track cleaning and repairs as requested.
• Assisted Event Managers, Event Coordinator, and Team Leaders.
• Inspected IT and A/V equipment in classrooms and meeting spaces.
• Documented and reported concerns to Classroom Support for correction.

Confidential

BUSINESS SYSTEMS ANALYST

Responsibilities:

• Analyzed the business process along with the prior project documentation for complete understanding of the project. Also, interviewed SME’s and Founder in order to better understand the business process.
• Conducted interviews, brainstorming sessions and document analysis in order to understand and prepare a compliance document for the project team.
• Captained GAP Analysis by understanding the as-is business process and to-be business process.
• Conducted JAD sessions and one-to-one interviews with key stakeholders and SME’s for requirements gathering.
• Prepared Business Requirement Document (BRD) and Functional Requirement Document (FRD).
• Created activity diagrams to represent the current state business process, context flow diagrams to identify the interfaces and the data flow of the system, and sequence diagrams to specify the order of interactions.
• Developed USE Case Diagrams with GUI components along with the screen designs using MS Visio
• Created sample wireframes to make system better understood by Business and Technology Teams.
• Develop test cases using HP Quality Center and participated in User Acceptance Testing and System Integration Testing (SIT).

Environment: Waterfall, MS Visio, MS Office Suite, UML, HP Quality Center, MS Project

Confidential

UNDERGRAD CONSULTANT

Responsibilities:

• Involved in analysis, design and development of application and developed specifications, which include Use Cases, Class Diagrams, Sequence Diagrams and Activity Diagrams.
• Involved in coding using core java concepts such as inheritance, abstraction, and polymorphism.
• Developed web pages by using HTML, CSS and JavaScript.
• Developed SQL database scripts.

Environment: Waterfall, Java, HTML, CSS, Javascript, SQL, MS Visio, MS Office Suite