OBJECTIVE:

• To take a challenging role on business operations as a Senior Business Systems Analyst and provide business requirements and solutions for efficient and effective solutions that would assist the organization to increase productivity and address the business needs.

SUMMARY:

• Responsible over the most complex application, program, system or project requiring master - level technical and analytical skills on a regular and on-going basis. Ability to create functional requirements documentation of changes for IT applications and provide Application Subject Matter expertise.
• Providing requirements to development through SDLC and assisting quality assurance with any needed testing and verification of requirements. Coordinate efforts in the development, integration and maintenance of policies/procedures utilizing rules and rating engines.
• Conduct and document JAD sessions with business users and management. Develop and document use cases through UML and Visio. Develop test cases for quality assurance and user acceptance testing. Support applications and write user reports on Crystal and/or SQL RS, using MS SQL queries and VBA scripting. Develop and manage project scores, work plans, schedules, change requests, issue logs and status reports. Conduct systems analysis and design of business processes involving evaluation of current/proposed information and business process flow. Requirements in eligibility, compliance, compatibility and auditing. Identify and evaluate improvements in methods, procedures, and workflow to increase productivity, and decrease operating cost. Maintain, support, assist and administer users in system applications support, including and problem analysis.
• Understand business objectives, review of project deliverables, documentation of requirements, reporting and testing materials. Ability to work within a team environment or individually. Analyze, configure and implement information technology systems solutions for hardware and software to address the business needs.Methodologies of Agile, Waterfall and Lean. Provide UML and swimlanes to provide process workflows and improvements.
• Develop, test and implement information technology systems solutions to address business needs and to perform other duties as required. Assign, schedule, review and monitor the work of employees; participate in the employee selection process; train, coach and mentor employees; and recommend corrective action. Design of Business Applications; Perform Impact Analysis; Integration and Parallel Testing; Proof of Concept (POC); Request for Proposal (RFP); Production Improvement, Project Implementation & Management; Business Analysis; Business Requirements; Requirements Documentation; Java; SQL; Microsoft Office; Quality Assurance; Product Management; Waterfall and Agile Methodology and Lean; Oracle Point-of-Sale; Accounting; Auditing and Recovery of Store inventory and Sales; Identity Management and Single Sign-On; SharePoint 2010; SharePoint 2013; SharePoint Foundation.

PROFESSIONAL EXPERIENCE:

Business Systems Analyst

Confidential, Riverside, CA

Responsibilities:

• Develop, test and implement information technology systems solutions and requirements to address business needs and to perform other duties as required and assigned. Assign, schedule, review and monitor the work of employees and colleagues.
• Participate in the employee selection process; train, coach and mentor employees; and recommend corrective action and options. Responsible over the most complex applications, programs, systems or projects requiring master-level technical and analytical skills on a regular and on-going basis. Provide customer support,, and develop and document business requirements, systems analysis, application design specifications, functional specifications and technical requirements documents. Conduct and document JAD sessions, develop and document
• Use cases and Test cases. Support applications and write user reports on Crystal and/or SQL RS, using MS SQL queries/ JAVA and VBA scripting. Develop and manage project scores, work plans, schedules, change requests, issue logs, incident tickets and status reports. Identifies project risks, analyzes potential consequences and implications, recommends solutions and applies corrective actions. Administers and supports an enterprise SharePoint 2013 in Office 2013 Cloud and in Azure.
• Provide customer support, develop procedures, materials and problem analysis for business applications. Provide applications support, operational readiness, quality assurance testing, user acceptance testing and . Provide Project Management, develop Project Scope, Work Plan, Communication Plan, Time-line and Schedules; Produce and Maintain Change Requests, Issues Logs and Incident Tickets and Status Reports. Select and recommend software/hardware based on analysis and evaluation of product and/or vendors. Possess excellent written and oral communication skills, time management and organizational skills.
• Conduct systems analysis and design of business processes involving evaluation of current and proposed information and business process flow, available and emerging technology hardware and software, and cost/benefits. Develop and document user requirements from end-user input for new and existing systems, business processes, and applications. Select and recommend software or hardware based on systems analysis, evaluation of product, and vendors. Create requests for proposals (RFPs) and evaluate proposals.
• Create requests for proposal (RFPs) or requirement specifications and evaluate proposal submissions. Implement new and modified processes and systems by performing design, application development, installation and testing. Modify software; customize business applications and interfaces. Coordinate and communicate with end users, management, staff, and vendors on project issues and status. Develop project work plans and schedules and monitor project resources including staff time, vendor work, and finances.

Systems Technical Analyst

Confidential, Riverside, CA

Responsibilities:

• Requirements gathering, analysis and implementation of new and existing products, process, hardware and software upgrades. Provide financial reports and statistical information related to conversion ratios for customer and sales total. Performed PM, QA, BSA duties for projects and lead initiatives for solution implementation from the beginning to end of SDLC. Support for new stores, closing stores and store operations. Resolve production, network, software and hardware issues.
• Compilation of /user guides for end-users, stakeholders, stores, corporate, distribution center and helpdesk users. Coordinate efforts to verify if there are other options available for the company to utilize for its software and hardware needs. Lead analyst for implementation of SharePoint, Motorola MK500 traffic counter, price checker, Fish and Game / DROS terminals. Implementation of modified tax rate changes on point of sale, open/close new stores, pin pad updates and build implementation, Web conference RFP, electronic email ROI, ecommerce POS upgrade and user interface documentation. Configuration of software and hardware equipment for stores which may include back office service, point of sale applications, traffic counter and kiosk.
• Perform SQL queries to verify data for analysis and testing purposes. Perform SQL queries to provide data for reporting purposes. Kiosk configuration, review and modify of HTML code, implementation of updates, patches and modification. Tablet analysis for warehouse management with Manhattan.
• Store configuration for server, POS, back office. POS modifications for UI and workflow processes. Analyze, select and recommend software and/or hardware based on systems analysis, demos, evaluation of product, and client from vendors. Tax implementation on POS for WinDSS and Oracle Retail Suite. Review and obtain Statement of Work from vendors to ensure company requirements for work performed. Proof of Concept testing for project and with vendors to verify functionality. User acceptance test script creation and approval process. Procurement, proof of concept, project management, demo, . Access and implement new and modified software and hardware solutions to create efficiency in processes and decrease duration for a ROI.
• Increase company productivity at the store level and corporate level. Evaluation and implementation of technology for software and hardware that will have a positive impact for business. Setup of POS and creation of image with Acronis version 10 and 11.
• Utilization of MAS360 for iPad configuration. Security and compliance review with Information Security team for SOX. Review and analysis of digital signage to enhance customer experience. Implement Identity Management, Enterprise Single Sign-On, Access Manager and Privilege Manager to decease help desk support calls to increase ROI based on calls for password reset. Ability to work with vendors to derive of a solution for both software and hardware. JAD sessions and presentation to business stakeholders for a review and request approval for implementation of software and hardware changes. Cost/benefit and ROI analysis for identity management, software and hardware for point-of-sale, price checker and traffic counter.
• Maintain, support, and administer new and existing software applications. Review of XML to ensure integration with JAVA based progams/applications such as Oracle Point-of-Sale Suite. Report creation using Oracle BI Publisher with the utilization of multiple databases from Accounting, Advertising, Central Office, Retail Management, IBM, Cognos for ADP Recruitment Management for HR and Store hiring process. Review of RPG programs within JDE, JDA, Island Pacific for analysis and requirements documentation. Provide, coaching and mentoring for store and distribution center employees, IT department and corporate users. Assign, schedule and review of work of IT employees and vendors to ensure project timelines are met and completed for complex applications and applications. Responsible for projects involving complex applications, programs, systems and configuration which may include technical and analytical skills on an on-going and regular basis. Verify and review ASP.NET for Oracle Identity Manager, Access Manager, Privilege Manager and Enterprise Single Sign-On for the building, deployment and running of web applications and ensure single sign-on functions are properly working. Create requests for proposals (RFPs) and evaluate proposals. Create requests for proposal (RFPs) or requirement specifications and evaluate proposal submissions.

Business Systems Analyst

Confidential, El Segundo, CA

Responsibilities:

• Requirements analysis and documentation. Coordinate with business on requested business change. Modify, create and update business rules in the rules engine. Lead on system, UI, message and reporting on analysis and requirements.
• Point of contact of business requirements for quality assurance, user acceptance tester, business, marketing and operations. Lead initiatives for projects for customer offers placed via web and phone.
• Work with project manager, development and quality assurance to ensure requirements are met from testing and Production rollout. Analyze workflow and provide recommendations for improvement and efficiency.
• Provide status on work performed by team members for projects during monthly rotation meetings.

Business Systems Analyst

Confidential, Riverside, CA

Responsibilities:

• Analyze and document application changes for end users to utilize on a daily basis. Propose, modify, document and review business process flows. Work with development and systems administrator on changes to the system.
• Conduct quality assurance, coordinate user acceptance testing, track and identify defects. Creation of status reports regarding project and defect status. Report creation through Crystal Reports. Help desk duties and support.
• System and/or application configuration and documentation. of user interface and application changes/updates. Manage projects and tasks to ensure completion into Production environment. Lead analyst for Envision
• Connect upgrade for Environmental Health Department. Analysis and demo of Envision Connect software for workflow and process change recommendations. Modification and configuration of Envision Connect based on user and stakeholder input.

Business Systems Analyst

Confidential - Brea, CA

Responsibilities:

• Promoted to business systems analyst to interact with clients/agents/business users in remediating any issues, business flow changes, projects or concerns with the front and backend systems.
• Provide customer service to l agents in the states that Mercury Insurance conducts business in. Perform quality assurance on implemented application changes. Manage front-end operations of specific systems to ensure efficient implementation of changes for client systems.
• Rate level initiative, underwriting acceptability rules logic, tiering logic, rating factors, testing, quality assurance and discount factors understanding to provide development with business requirements to proceed with required application changes. Reduced help desk tickets by 75% in 2008, improving communication between clients for any issues arising in software usability. Compile and generate documentation for functional requirements, use case scenarios, user interface design changes, quality assurance test plan, change requests, information technology service requests and project defects. Integration of applications to verify back end and front end systems are functional. Review and debug of JAVA code for Mercury Insurance website, Underwriting, Billing and Policy applications.
• XML manipulation and upload SOAP XML for testing purposes for analysis and documentation for development and coding. Provide customer support,, and problem analysis for software applications.

Software Developer Analyst

Confidential - Brea, CA

Responsibilities:

• Advanced to increasingly responsible positions, culminating in software developer analyst role with oversight for development of client documentation.
• Managed documentation, client forms and file synchronization. Maintained high standards in regulatory guidelines to conform to Department of Insurance regulations.
• Confirm that forms produced for clients are readable and easy to understand. Created documentation and document procedures that enhanced user's ability to use the implemented software to produce client documentation forms.
• Provided functional documentation through the software development life cycle to allow usability of implemented changes in Production environment

Senior Casualty Adjuster

Confidential - Rancho Cucamonga, CA

Responsibilities:

• Managed claims files to resolve customer bodily injury, property damage and liability. Maintained high standards in customer service and claims handling within the auditing standards based on Confidential and Department of Insurance Standards.
• Met or exceeded customer service by going above and beyond Company standards. Ability to open and close cases in a timely manner to reduce company claims overhead cost.
• Resolved property damage and bodily injury claims either through repairs or monetary compensation. Provide written correspondence to claimants, insured, paralegals and attorneys regarding bodily injury and property damage.