SUMMARY

• 7+ years of experience as Business Analyst with extensive knowledge in project planning, business processes reengineering, implementation and execution in multiple domains.
• Experience in building Global Business Strategies, Targeting International market.
• Experience working with different cross functional teams and domains.
• In depth knowledge of Project Development Life Cycle process (PDLC) at all stages performing Risk analysis and Cost/Benefit analysis to optimize profits.
• Experience in building and managing vendor relationships for services and products.
• Proven ability to support multiple projects with medium to high complexity.
• Experience in the development of Business Process model, End User Training and documentation.
• Visited international locations and worked with teams to develop strategies for launching new product in the respective countries.
• Capable of managing multiple projects in several disciplines simultaneously. Able to resolve a wide range of technical issues, and to find innovative and creative solutions to complex problems.
• High - impact performance includes ability to develop policies, procedures and operational processes that enhance cross-functional communication and increase product quality
• Involved in P2P cycles for two organizations.
• Developed and designed company specific strategies, targeting web users and email campaigns.
• Excellent writing skills in preparing functional specification documents and defining project plans.
• Experience in creating and executing test scripts.
• Extensive project coordination experience using Waterfall and Agile methodologies.
• Willingness to learn and grow with the new Business Processes and Technology.
• Creative and innovative thinker, with excellent communication skills bringing energy, enthusiasm and leadership to problem resolution.

TECHNICAL SKILLS

Methodologies: UML, RUP, SDLC, Waterfall, Agile

Documentation Tools: Visio, MS Word, MS Excel, MS PowerPoint

Internet Technology: JavaScript, XML, HTML, REST, SOAP

Project Management: Microsoft Project, Microsoft Office Suite

Operating Systems: Windows (NT/2000/XP), UNIX, Linux

Database: Oracle, SQL, MS Access

PROFESSIONAL EXPERIENCE

Confidential, Katy, TX

Business Process Analyst

Responsibilities:

• Act as a liaison between clients and the engineering team.
• Gathering requirement, defining the scope of the project, project distribution to each cross functional team.
• Promote open and transparent communication as appropriate to encourage understanding of all stakeholder requirements and drivers.
• Maintaining project and status updates at each phase to keep the clients in loop for any quality issues and design improvements.
• Review construction process and schedule inspections to make sure process is aligned with design documents and make recommendations.
• Negotiate project schedule with the delivery team, to ensure that the overall schedule duration and contingencies fall within agreed expectations with Development.
• Collate all relevant records for statutory approvals and design verification compliance. Permit coordination with city, counties and TxDOT.
• Undertake and work collaboratively with business units to produce competitor analysis, including strategy and specific project performance.
• Build and maintain relationships with clients and franchises.

Confidential, Stafford, TX

Business Analyst

Responsibilities:

• Lead product development and production processes, analyze large amounts of data, diagnose and resolve data quality issues and design process improvements.
• Lead web marketing team in designing company specific strategies, targeting web users and email campaigns.
• Review analytics from SEO, email platform, web analytics, and other tools for having insight on campaigns, to identify opportunities and made recommendations.
• Tracked and analyzed reports statistically with respect to daily, weekly, monthly, and quarterly performance.
• Lead a functional team to support both development efforts and production processes.
• Developed and trained a technical team pertaining to the business needs of the organization and was stationed in India for over 3 weeks as part of team development.
• Identify opportunities for process improvements and manage the development teams during the implementation process.
• Review reports generated using SQL and pivot tables on a daily basis to analyze customer trends. Acted as a liaison to communicate between the Executive management and cross functional teams.
• Developed statistical reports for the better business process and strategies.
• Played a QA role on various reports to enhance the improvements and to monitor performance characteristics on a regular basis and implement configuration change that provides consistent performance.
• Played a service provisioning role by responding to incidents and service requests, also experienced in troubleshooting incidents that combines multiple platforms in a complex situation.
• Review Q&A reports which analyzes raw, unprocessed customer data produced by the marketing strategy implemented in the organization.
• Designing prospective business models while analyzing market trends and competition.
• Reengineering successful business models to make it adaptable to the current business structure.

Confidential, Katy, TX

Business Analyst

Responsibilities:

• Strategic thinker with excellent conceptual skills, able to leverage action plans and corporate resources to deliver results that exceed expectations.
• Mapping the flow of information around a business.
• Increasing the efficiency and automation of various IT system applications and databases.
• Working closely with the company’s IT department.
• Creating business IT road maps.
• Providing process definition, analysis and documentation.
• Identifying new opportunities to increase efficiency and performance.
• Managing vendor, customer and stakeholder relationships.
• Writing up user training material.
• Delivering presentations to Senior & Executive Management regarding the projects that need an implementation in the company using power point.
• Putting together procedures manuals and system documentation.
• Led teams across broad technical, financial, and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
• Hands on project discovery, develop project teams, define objectives and scope, document current and future-state processes, document risks and assumptions, and oversee development, testing, and implementation.
• Experience in conducting project kick-off meetings, communicate individual roles and project expectations, and serve as a single point of contact for projects.
• Proficiency in completing and managing detailed project plans using the project and portfolio management software tool.
• Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.
• Utilized Microsoft project and portfolio management software tool to report project status, manage issues, and document risks.
• Develop and maintain productive working relationships with project owners, business functions, IT, vendors, and other project stakeholders.
• Strives for continuous improvement, with a strong commitment to personal accountability.

Confidential

Operations Manager

Responsibilities:

• Actively participated in vendor meetings to determine the pricing of medical equipment and assist in sourcing the products.
• Communicated with the different management professionals within the hospital and arranged weekly staff meetings to discuss the stand point of the hospital and the steps that can be taken to efficiently run the organization.
• Performed database queries to track patient information.
• Generated reports and financial statements those are crucial for higher management.
• Generated daily activity report for inbound and outbound patients.
• Gathered business requirements through user interviews and interactions with various subject matter experts (SMEs).
• Maintained service level agreements for all business areas supported within the multifamily division and vendors ensuring daily operations and longer term projects were completed in a timely manner.
• Responsible for identifying the data requirements, analyzing them and preparing data mappings and data dictionaries.
• Involved in developing project charter, project plans and in identifying the major milestones and tasks along with the schedules.
• Prepared monthly financial analysis reports and generated monthly sales forecasts
• Performed ad hoc sales and revenue analysis.
• Utilized excel and PowerPoint to analyze financial and operating expense reports.
• Responsible for delivering the requirements of the Stakeholders to the project manager and the team using PowerPoint.
• Translated the user requirements specifications into functional specifications and prepared the business process models, data flow diagrams (DFD) using MS Visio.