PROFESSIONAL EXPERIENCE:

Confidential

Business Solutions Operations Manager

R esponsibilities:

• Establishing processes to suit their business model to coincide with our support as their 3PL
• Composing SOP’s for each business unit involved to provide efficient time management and quality results
• Troubleshooting errors with EDI feeds, submitting tickets with our IT Group for the fix required
• client personnel, as well as new hires within in order to support the new client
• Recognizing patterns of production or purchasing, and how we can provide the most efficient and economical options for transportation
• newly implemented Carriers on how to utilize the Transplace Carrier Portal where they manage their shipments with current updates on status and uploading of documentation
• Heavy travel schedule as most client is onsite at their locations
• Directly work with the client including everyone affected by the transition. From the fork lift drivers, shift leads, customer service reps, plant managers, regional directors, and executive management
• Directly work with the Carriers affected by the transition. From the drivers who arrive onsite while I’m on location, dispatchers, route coordinators, freight agents, brokers, account managers, and executive management
• In this role, my contribution is very fluid. If I’m onsite and there are LTL’s to be called in, I will contact the terminal and arrange pick up if that is the support needed at that moment. I will also sit in on conference calls or meetings to discuss and plan current and future state of conversion with all executive management. This is total involvement from beginning to end on bringing on a new client to trust and have confidence in our company as their partner in freight management

Confidential

Logistics Supervisor

Responsibilities:

• Manage and lead a team consisting of 12 people and 4 accounts
• Track and authorize PTO & Vacation for direct reports
• Track and approve biweekly payroll
• Implement coaching and opportunities to help grow individuals in their current roles, and into new positions
• Resolve escalated situations with results to benefit the customer as well as perform within best practice of the company
• Pull reports and metrics to support team’s head count vs allocated work load
• Report Carrier service failures to the Carrier Relations group for improvement or correction action plans
• Recognizing situational and consistent challenges experienced by the customer in order to devise a plan for our team to work more efficiently during that time to maintain service levels and still achieve savings goals when possible
• Present opportunities to build on our partnership with the customer by recognizing their stress points, and how we can revise processes to ease the burden on their daily shipping schedules
• Visiting clients onsite to observe and document their processes. Also to provide guidance and on utilizing the TMS to work accurately and efficiently
• Meeting with Carrier Representatives to negotiate special projects, or equipment needs in order to support the needs of our customer
• Regular travel to visit clients at their Corporate Offices, and at their Manufacturing Plants in order to build upon our relationship and confidence in our support for them.
• Providing solutions that are outside of normal practice during critical situations in order to meet the customer’s needs
• Working in unison with other business units within the company to work toward a common goal of customer retention
• Leading conversions of clients from previous TMS into utilizing the Transplace TMS
• Leading onboarding of new clients into utilizing the Transplace TMS
• Providing of new hires, and newly transitioned employees into functions of operations
• Lead and onboarding of implementing a new Afterhours team in our center for 18 weeks
• Project management when clients have promotions, acquisitions, plant closures, liquidation moves of assets to sister facilities. Arranging the freight move, as well as the climate controlled warehouse storage for up to a year until these projects came to completion

Confidential

Logistics Specialist

Responsibilities:

• Novolex Account - 3rd largest revenue generating account in the company
• Manage TL/LTL by adding Routing Options, Consolidations, ETA’s, Communication with Client, work with Capacity Team on coverage of individual loads
• Route Customer Specified TL shipments
• Assign and scheduled LTL pickups daily, which includes sending and monitoring EDI shipments
• Update TL PRO’s/track & trace TL delivering today or late TL’s
• Volume quotes & Guaranteed shipments via LTL’s
• Expedites
• Damage & Refused shipments, dispositions for TL & LTL per Clients requirements
• Efficiently answer phone calls and emails from Client and Carriers
• Add Accessorial rates when applicable such as Lumpers, Detention, Sort & Seg, etc...
• Schedule pickup and delivery appointments with the Shipper and Receivers for each load
• Coordinate Inbound shipment to Client from Vendors
• Work through issues submitted via “Tickets” from Client and Carriers
• Handle escalated situations where loads are in trouble to come to the most cost effective and expeditious conclusion in a timely manner.
• On Call for 7 days in rotation
• Negotiate favorable rates on TL shipments when utilizing a Brokerage, or a Carrier has contracted rates yet there is an extenuating circumstance or requirement applied to a particular load by the Client or Receiver.

Confidential

Customer Service Rep

Responsibilities:

• Assist customers at the sales counter in showroom, and input orders as needed
• Assist customers via telephone to troubleshoot, and order equipment
• Pick/pull orders from inventory in warehouse
• Maintain and update truck delivery log as orders are received and shipped daily
• Check and update open orders that are pending equipment/product receipt to fill
• Process credit card payments, and send daily batch reports to Corporate office
• Process cash payments, and reconcile cash drawer for daily report
• Place purchase orders with various vendors for products and equipment
• Place transfer orders for inventory between other warehouses within the company
• Make proper informative notations on orders to specify model & serial and warranty status
• Fill out warranty claims to file with vendors and our factory when replacements are needed
• Receive into inventory products and equipment as shipments are received into the warehouse daily
• Complete cycle counts on inventory for accuracy and inventory control
• Process invoice corrections when customers are billed incorrectly
• Process return orders to add inventory back into stock when returned by customers
• Research products and equipment to find specifications for customers
• Load and unload LTL trucks with equipment as needed
• Usage of multiple computer programs
• Usage of TWL inventory control scan guns

Confidential

Implementation Coordinator

Responsibilities:

• Direct personal support to General Manager & Owner for their daily itinerary
• Managing Service Technician’s dispatches and schedules
• Tracking contractual obligations for service provided quarterly and bi-annually
• Negotiation with customers (residential & commercial) to establish acceptable scheduling of services
• Invoice generation, payment processing, and tracking accounts current status
• Obtaining permitting/scheduling inspections with multiple county/city government offices in NC & VA
• Data entry, and documentation tracking/filing on all accounts
• Tracking shipments of products/equipment to provide time line estimates on job completion
• Providing job requirements/obligations and schedule to sub-contractors
• Registration of Manufacturer Warranties & AHRI
• Tracking company vehicle expenses/maintenance/tax & tag registration/title & ownership documentation
• Generation of close out documentation of equipment operation & maintenance requirements upon job completion
• Direct customer contact via phone, email, fax, and postal communication
• Tracking and organizing commercial drawings/blue prints for Project Managers
• Composition of formal & informal documents: letters/information sent to customers, contractors, vendors, & employees
• Sales/Marketing via annual set up in Trade & Home Show Events, design of direct mailers and promotional offers
• Provide 24/7 support for on call Technician and Project Managers via home VPN connection to company server and company provided Blackberry