SUMMARY

• About 7+ years of consistent experience in the field of Business Analysis with extensive experience in Airlines/ ecommerce/ shipping/ logistics platforms.
• Expertise in Analyzing Business Requirements and developing Test Plan, Test Cases, and Test Scripts.
• Expertise in planning and executing manual Testing and automated testing.
• Experience with testing software applications including Client/Server, Stand - alone and Web based applications at different phase of the Software Development Lifecycle (SDLC) with Implementation.
• Excellent understanding of ecommerce, Point of Sale (PoS) that includes Card Readers, SIM (System Inventory Management) and Retail Outlet Transactions.
• Profound knowledge of web services/ APIs testing using Service Oriented Architecture tools SOAP UI.
• Expertise in performing automated testing using QTP, WinRunner, Load Runner, and Quality Center.
• Expertise in Black Box Testing, Back End Testing, Functional Testing, Regression Testing, Integration Testing and User Acceptance Testing (UAT).
• Experience in Load Testing, Stress Testing and Performance testing for ensuring performance.
• Expertise in creating and maintaining the Requirements Traceability matrix (RTM) and maintaining the Test Matrix.
• Extensively used SQL queries for performing Back End Testing.
• Extensive experience in Bug Tracking, Bug Reporting and Defect Tracking using Quality Center.
• Strong skills in using Oracle, MS Access and SQL Server databases for back end testing using SQL queries.

TECHNICAL SKILLS

Project Methodologies: Waterfall, Agile Scrum, RAD, RUP

Business Modeling Tools: Rational Rose, MS Visio, Clear Case

Requirement Management Tools: Rational Requisite Pro

Defect Tracking/ Testing Tools: Rational Clear Quest, Quality Center, JIRA, SOAPUI

RDBMS: Oracle, SQL Server, IBM DB

Business Applications: MS Access, Excel, Word, Outlook

PROFESSIONAL EXPERIENCE

Confidential, Chicago IL

Business Analyst

Responsibilities:

• Work closely with Business Partners, User Experience (UX) Designers, Project Architects, Security Analysts, Service Providers and Technical Delivery Managers to gather and document the system and UI requirements.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge. Tested various sprints using Agile methodology
• Used MS Project to document the project progress and manage the project resources
• Analyzed business requirements and segregated them into Use Cases. Created Use case diagrams using MS Visio according to UML methodology
• Involves in preparing and analyzing Test Cases and their validation and execution
• Involved in the creation of test plan and test cases based on functional specifications required for manual testing of Journey Management System (JMS).
• Follows, maintains, and conducts test plans and scripts for tracking defects and fixes in product development, software application development, information systems, and operations systems.
• Documents test results, corrective actions required, and logs defects/issues for resolution for all testing related JMS, CARS and OVS projects.
• Maintains testing supporting documentation in accordance with Company’s record retention policy for all QA testing performed.
• Working experience in Data Project to create a dashboard for customers history based on data analytics
• Determined user requirements and goals by conducting meetings.
• Coordinate with MD's of different applications on daily basis to notify them on the risk involved into their application settings
• Gather, Analyze and document requirements from different user groups and communicate those with the developers, QA and PM
• Successfully conducted JAD Sessions with SME's and Business Users to gather requirements.
• Accurately identified the various groups and created pivot tables for further classification and thus, created a better understanding of the groups.
• Interacted with various department heads and senior management to conduct interviews and requirement gathering workshops
• Solved business problems with proposed multiple solutions and pros and cons of each solution
• Interacted with application developers and communicated user needs and requirements.
• Created Screen mock up to illustrate new requirements and alignment around project scope using MS Visio.
• Defined testing objectives and verify requirements are testable
• Responsible for managing the documented System Requirements and Requirements Traceability Matrix using MS Excel
• Responsible for creating the System Requirements Specification (SRS) document, detailing the functional and non-functional system requirements and Web Services necessary to interface with each service provider.
• Created Use Case Diagrams, Activity Diagrams, and Sequence Diagrams in MS Visio.
• Work closely with Test Analysts/Managers to ensure their understanding of the requirements, review test cases to ensure completeness and provide consultation during test execution.

Environment: Microsoft SharePoint, .Net, MS Visio, MS Office, MS Exchange, Clarity, Microsoft Project, .Net, HP ALM/Quality Center/TFS, Agile & Waterfall - Hybrid

Confidential, PHX, AZ

Sr. Business System Analyst

Responsibilities:

• Work closely with Business Partners, User Experience (UX) Designers, Project Architects, Security Analysts, Service Providers and Technical Delivery Managers to gather and document the system and UI requirements.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge. Tested various sprints using Agile methodology
• Used MS Project to document the project progress and manage the project resources
• Analyzed business requirements and segregated them into Use Cases. Created Use case diagrams using MS Visio according to UML methodology
• Coordinate with MD's of different applications on daily basis to notify them on the risk involved into their application settings
• Gather, Analyze and document requirements from different user groups and communicate those with the developers, QA and PM
• Hands on experience with Complaint Application with Web Accessibility Guidelines in different components of Web development and interaction work together in order for the Web to be accessible to people with disabilities.
• Successfully conducted JAD Sessions with SME's and Business Users to gather requirements.
• Accurately identified the various groups and created pivot tables for further classification and thus, created a better understanding of the groups.
• Interacted with various department heads and senior management to conduct interviews and requirement gathering workshops
• Solved business problems with proposed multiple solutions and pros and cons of each solution
• Interacted with application developers and communicated user needs and requirements.
• Created Screen mock up to illustrate new requirements and alignment around project scope using MS Visio.
• Defined testing objectives and verify requirements are testable
• Responsible for managing the documented System Requirements and Requirements Traceability Matrix using MS Excel
• Responsible for creating the System Requirements Specification (SRS) document, detailing the functional and non-functional system requirements and Web Services necessary to interface with each service provider.
• Created Use Case Diagrams, Activity Diagrams, and Sequence Diagrams in MS Visio.
• Work closely with Test Analysts/Managers to ensure their understanding of the requirements, review test cases to ensure completeness and provide consultation during test execution.

Environment: Microsoft SharePoint, .Net, MS Visio, MS Office, MS Exchange, Clarity, Microsoft Project, SQL, UML, Rally/ Agile.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Responsible for the creation and maintenance of Intercompany/customer orders and invoices in various systems.
• Developed and managed the formal Agile Methodology which includes Configuration Management, Requirements Management, Agile Manifesto, Lean Development
• Experience with Complaint Application with Reverse Logistics software and application.
• Followed the Agile methodology for the entire SDLC with daily scrum and through Sprints.
• Experienced with SDLC Successful completion of the Implementation Phase comprises of System deployment & Training on the system etc
• Responsible for creating Business Requirement Document (BRD), Functional Specifications Document (FRD) and involved extensively in use case analysis using the UML/Wireframe tool MS-Visio.
• Validated order configurations for manufacturability per customer's product rule sets.
• Defined the scope, financial Projections and Cost Benefit Analysis; Progressed from problem statement to well documented Design.
• Worked for collection and documentation ofbusinessand technical requirements gathering for the development of MDM, Data Warehousing and Reporting implementation roadmaps.
• Facilitated JAD sessions with the SMEs for gathering requirements.
• Worked with senior business analysts and client leads to gather, analyze and prioritize requirements.
• Performed User Acceptance testing, preparedtest results and reports
• Followed the UML based methods using Rational Rose to create Business flow diagrams, Use Case diagrams, Activity diagrams, State diagrams, Sequence and Collaboration Diagrams.
• Designed and Developed all Use Cases and UML Models Using Rational Rose.
• Used HP Quality Center and JIRA as a defect tracking tool.
• Opened and tracked defects in JIRA and assigned to developers.
• Involved in Component Testing, Functional Testing, Integration Testing and Regression Testing.
• Involved in writing, and updating test scripts in HP Quality Center when required in the project.

Environment: Quality Center, Manual Testing, LINUX, SOAPUI, Windows 2000, Oracle, HTML and IIS, JAVA, MS SQL.

Confidential, Parsippany, NJ

Business System Analyst

Responsibilities:

• Interacted with the SMEs (Subject Matter Experts) and stakeholders to get a better understanding of client business processes and gather business requirements.
• Analyze the product backlogs and sprints backlogs using agile methodology.
• Conducted JAD Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.
• Performed Developed cases and scripts using HP Quality Center, JIRA and Quick Test Pro (QTP) for automated Functionality and Regression Testing.
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements Reverse logistics, allowing sufficient time frame to ensure accuracy and consider deadlines.
• Performed extensive Black Box Testing and White Box Testing and API Testing.
• Tested Web Services using web services client generated using SOAP UI
• Wrote test cases and reported bugs in Quality Center
• Involved in the development of the test plans and wrote test cases
• Focused on Exceed suite of products and was involved in tracking of data warehouse inventory in multiple locations.
• Good understanding and knowledge of for all operations related to the reuse of products and material in the process of moving goods from their typical final destination for the purpose of capturing value, or proper disposal.
• Attended meeting with client and quality analysts and other stakeholder on weekly basis.
• Completed shipping tracking metrics through Track IT and ServiceNow.
• Performed Functional, Positive, Negative, Integration, Back End, Black box, User Acceptance, End-to-End Testing.
• Provided weekly status report to test manager.
• Used Quality Center for creating test cases, requirements management and for defect tracking.
• Worked Extensively in Agile Methodology, participated in creating test cases as per the priorities in releases and assigning them to appropriate team members
• Maintained and tested reports with MicroStrategy and other programs.
• Participated in System testing, User Acceptance Testing (UAT) and used Test Director for defects tracking and reporting.

Environment: QTP, Quality Center, Toad, J2EE, VB script, Oracle, SOAP UI, Windows 2000, UNIX

Confidential, Wayne, NJ

Business Analyst

Responsibilities:

• Wrote comprehensive test plans and test scenarios for user acceptance, regression, functional, and stress testing.
• Support design analysis based on usability and functional requirement.
• Perform regression testing using QTP to ensure that the bugs are fixed.
• Build API tests in SOAP UI with Groovy Scripting.
• Validated Test case data in XML data files
• Databaseexperienced in SQL Server or others.
• Involved in requirement gathering of the Data Warehouse, ETL testing effort, analyzing business requirements, Data Model Design, Data flow from various Sources to Target.
• Expert in Unit, System and Integration Testing and Performed Data Validation for all the ETL’s and reports generated from Optimized SQL queries and interacted with development team to resolve anomalies in the database development.
• Maintained and tested reports with MicroStrategy and other programs.
• Opened and tracked defects in JIRA and assigned to developers.
• Executed SQL statements to check if the data integrity has been maintained.
• Integrated tools with ServiceNow applications utilizing mid server and email technologies.
• Conducted manual User Acceptance Testing and (UAT) and Usability testing.
• Maintained test matrix and bug database and generated weekly reports.
• Actively participated in enhancement meetings focused on strategizing the testing effort of subsequent projects.
• AssistedecommerceOperations leadership with the analysis of shipping profitability and development of plans to optimize shipping margin.
• Worked on the development and changes to the look and feel of the web application and performed user acceptance testing (UAT) for errors and System Testing.

Environment: Microsoft Visio, Agile Scrum, MS Office, SOAPUI, MS Project, Microsoft Access, SQL Server 2008, Microsoft Office, SharePoint, Quality Center.