AREAS OF EXPERTISE

• An accomplished Business Analyst with more than 10 years experience in developing and supporting web - based software applications for healthcare, digital media, telecommunications, publishing, supply chain and other industries.
• Exceptional people/resource management and strategic planning skills. Strong analytical and extensive educational background.
• Excellent communication, negotiation, organizational and problem solving skills. Able to work effectively with professional and technical staff, as well as multi task and prioritize work load.
• Enthusiastic self-starter, with a combination of left-brain creativity and right-brain strategy, fast learner, able to build performance teams working within geographically diverse environments. Fluent in Russian.
• Dynamic promoter the role of Business Analyst and International Institute of Business Analysis IIBA in the New York City area business community and the standards and best practices in the Business Analysis Body of Knowledge BABOK, providing support for the CBAP certification.

BUSINESS ANALYSIS

BUSINESS DEVELOPMENT

PROJECT MANAGEMENT

Project scoping

Market assessment analysis

Formulation of business requirement to the project plan

Requirements Elicitation, Analysis and Functional Specification

Business Case Calculations

Drafting project proposal sheets, establishment business need and ROI

Use Cases, Design/Business Rules approach

Revenue/costs and cash flow planning

Assignment of tasks to resources

UML Modeling/Data Modeling

Contractual agreement negotiations

Cross Functional Team Leadership

GUI Specification and QA

Function Testing

Product Development and Marketing

Facilitation of status meetings

TECHNICAL SKILLS

• O/S: Windows 2000/XP/NT, Windows7, UNIX, MS/DOS
• Software: MS Office, MS Project Professional 2003/2007, MS Visio, Lotus Notes, Outlook, XHTML/HTML,
• Java Script
• DB Applications: Microsoft SQL, Oracle, SQL Server, MS Access
• Methodologies: Waterfall, Agile RUP, SCRUM
• CMS: Vignette, SharePoint 2007 and 2010

EMPLOYMENT

Confidential

IT Business Anaylst Supports IT directional applications

Key contributions:

• Contribute in weekly staff and Analyst/Dev Meetings by making presentation about new and enhanced VZW products and services.
• Work with business sponsors and stakeholders to understand business requirements and develop business and technical specifications for projects. Identifies data sources, constructs data decomposition diagrams, provides data flow diagrams and documents the process.
• Review and analyze a variety of forms, documents RT or Approach Framework reports, data output, and record-keeping requirement to identify any questions or requirements POS team has.
• Work with developer leads and managers, System Testers to review requirements of the project for the next release.
• Write Approach Documents a.k.a BRDs, walkthrough each prepared Approach document for the assigned project to vast group of business sponsors and users, and obtain sign off from business.
• Create Alternate Milestone schedule for each assigned project that aligned to the particular release.
• Update Status Report and Schedule in Clarity, to make sure project are in alignment with Enterprise Milestone schedule.
• Support POS System Testers and Developers with opened defects during release night, to close defects to implement projects successfully.

Confidential

Business Analyst /Consultant

Directed business and relationship management process analysis for anticipated healthcare product launches, which included creative and technical development of branded websites and other digital marketing products for small, medium and large projects.

Key contributions:

• Participated in creative briefs, status update meetings and business requirements discussions. Worked closely with UX/IA people to ensure that creation of wireframes and project graphical design meets business expectations.
• Interacted with stakeholders of the project to gather, understand and document business and functional requirements, implementing Requirements Management best practices such as Active Stakeholder Participation etc.
• Collected and managed all in-scope business requirements, created numerous use cases for desktop and mobile websites, interactive Prescribing Information PI and eDetail tools, banners and emails.
• Documented multiple Business Rules Documents, that included use cases, test cases, sequence diagrams, data flow diagrams, activity diagrams, data dictionaries and related business rules.
• Served as a single point of contact between IT and the business for all IT related initiatives and issues.
• Presented BRDs to the client on the iterative basis of the project life cycle, obtaining sign-off for every iteration .
• Ensured requirements artifacts are reflect Clients' standards for correctness, completeness, conciseness and ambiguity.
• Gathered requirements and created Functional Requirement Document FRD for integration between existing healthcare web based interactive promotional and educational platform and the new product website.
• Interacted with technology partners on a regular basis and communicated business needs and changes in process and/or strategy.
• Helped individual Marketing areas to define their technology strategy and build roadmaps while ensuring alignment with overall Marketing and project goals.
• Collaborated closely with PM and IT Director to ensure that project design, technical specifications and wireframe development is in line with business expectations.
• Gathered brand requirements for tracking and tagging of all marketing activities website, emails, banners etc. .
• Created Tagging Matrix and Activity Codes Requests, to ensure that user activities are tracked in Epsilon DB and reported from Business Objects.
• Provided clear and concise periodic operations status reports, utilizing SharePoint. Presented the status report to the client on weekly basis.

Confidential

Sr. Business Analyst /Consultant

Business analysis and leadership for the world's largest supply chain solution company, developing project for online Sales Incentive Plan SIP Management System ensuring 100 customization and system security.

Key contributions:

• Created and maintained project schedules, estimated time requirements, monitored milestone completion, tracked all phases of the product/service lifecycle, provided timely reporting of issues that impacted project progress, and coordinated tasks and actions.
• Facilitated meetings with business users and major stakeholders of the project documented meeting minutes.
• Elicited requirements through active listening and identification of underlying interests to formulate desired outcomes.
• Determined and prioritized user's business requirements and the impact of these requirements on the SIP Panorama.net system and workflow.
• Monitored and reported project progress against defined project milestones.
• Documented high level business requirements in BRD, use cases and functional requirements into FRD.
• Worked directly with the technical team to ensure the correct Requirements Specifications are developed into Wireframe of the Panorama.net system.
• Created Screen Mockups and Screen Specifications Requirements.

Confidential

Business Analyst and Development Manager

Business analysis and development, providing top-quality international voice and innovative data services for customers in Hong Kong and overseas.

Key contributions:

• Developed a strategic plan to penetrate Russian, CIS and Eastern European Region.
• Conducted the analysis, risk assessment, and process evaluations in support of new territory penetration.
• Acted as Buyer and single point of contact for escalation of business issues related to vendors.
• Increased revenue by 35 and cost savings by 12 in 4 months through effective sourcing of re-salable routes.
• Facilitated meetings with vendors and customers to determine and prioritize mutual business goals.
• Explored business opportunities by attending relevant international business conferences and seminars.

Confidential

Business Analyst/ Business Development Manager

Headed business analysis and professional management for international carrier that delivers full range of business communications solutions including international IP call termination.

Key contributions:

• Led and successfully completed Least Cost Routing System LCR project aimed for flexible routing of international traffic linked to technical, economic and Time of Day TOD factors.
• Defined LCR system project scope and developed detailed baseline project plan.
• Gathered business requirement and functional/non-functional requirements and created BRD Business Requirements Documentation .
• Created multiple use cases in Visio capturing actors interaction with LCR system, specified all the different ways to use the system, and defined all behavior required of the system, bounding the scope of the system.
• Translated business requirements to technical requirements for working with IT technical teams, included graphic representation of solution ideas and clear write up of function requirements.
• Worked with QA department to write test cases and planed testing cycles as part of software development lifecycle.
• Tracked and managed LCR project to successful completion. Handed deliverables over to its customers, passed the documentation to the business and informed stakeholders of the closure of the project.

Confidential

Business/Systems Analyst

Business analysis and leadership for new brand Nu Pozvoni calling card initiative, producing in-house prepaid international calling card product, targeting niche Russian market.

Key contributions:

• Conducted project assessment, feasibility and marketing study, leveraging my Russian background.
• Led strategized project scoping and specifications documents, clearly communicated the project roadmap.
• Gathered user and stakeholder requirements. Analyzed collected requirements and presented complete BRD set necessary to design a solution.
• Created various use cases in Visio, treated the calling card system as a black box, and recorded interactions with system, including system responses.
• Acted as liaison between the IT development staff, including offshore Russian software development teams and business users, to ensure that all business needs are correctly communicated during all phases of the projects.
• Delivered product updates and best practices during scheduled meetings with company's executives, utilizing Agile methodology.

Confidential

Business Development, Senior Carrier Relations Analyst

Business and Financial Analysis, saving over 1MM in annual operating expenses by conducting ROI analysis to support business strategy, formulating cost saving policies, and planning use of materials and business resources.

Key contributions:

• Reviewed financial statements, sales and activity reports to ensure that department objectives were achieved.
• Negotiated bilateral agreements with Tier 1 carriers, formed alliances and partnerships with others.
• Built pricing opportunities to encourage repeat sales.
• Pursued long-term account strategy that maximized profits. Established internal control procedures.

Confidential

Business Analyst

• Business Analysis and Project Management for BlueSky VoIP Broadband website production ,
• coordinating the efforts of internal IT team of 8 people including offshore developers in Russia and Bolivia, designers,
• multi-media specialists, usability architects, and content producer.

Key contributions:

• Produced multiple Use Case Diagrams with typical and alternative event flows with exceptions and post conditions utilizing Related Business rules for three-tiered web-based subscription management system.
• Facilitated Meetings, set procedures with users, stakeholders' w/authority to define business events, decisions, and rules as well as SMEs w/hands on experience w/system.
• Provided product management department with extensive analysis of web site functionality and graphic representations in Visio.
• Planned, led and executed integration between broadband portal Back-end and Middle Tier SeaWorld SDK Soft Switch and Front end.

Confidential

IT Consultant

Developer and Project Manager, providing IT expertise for clients in varies industries such as financial, publishing and others.