SUMMARY

• Dynamic IT professional with over 4 years’ experience as an IT Business Analyst. Efficient in Requirements Gathering and Managing multiple projects at one time. Experienced in Applications & System Development Life Cycle. Several years’ experience in Developing, Implementing, and supporting Business Applications. Pervious background of 10 years in Finance as an Underwriter and Credit Analyst.

TECHNICAL SKILLS

• Visio
• Microsoft SQL Server
• Financial Analysis
• Business Process Improvement
• Business Analysis
• Microsoft Project
• MicroStrategy
• Metadata Hub
• Vendor Management
• Risk Management
• Data Analysis
• Credit Analysis
• JIRA
• Agile Methodology
• Technical Writing

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst/Marketing Director

Responsibilities:

• Responsible for creating, implementing and measuring the success of: a comprehensive marketing, communications and public relations program that will enhance the Organization’s image and position within the marketplace and the general public, and facilitate internal and external communications; and, all Organization marketing, communications and public relations activities and materials including publications, media relations, client acquisition and so forth.
• Defined and Documented business requirements and business processes
• Developed project plans identifying key dates and resources
• Tracked key milestones and adjusted project plans accordingly in Bullhorn
• Prepared and Delivered reports and recommendations to Executive Director and Sales Team
• Responsible for editorial direction, design, production and distribution of all Organization publications.
• Ensure articulation of Organization’s desired image and position, assure consistent communication of image and position throughout the Organization, and assure communication of image and position to all constituencies, both internal and external.
• Develop, coordinate and oversee programs, technical assistance and resource materials to assist chapters in the marketing, communications and positioning of their activities.

Confidential

Business Analyst/Project Management

Responsibilities:

• Responsible for management of all phases of client service projects in areas of information technology and business systems engineering
• Defined and Documented business requirements and business processes in JIRA/Confluence and Atlassian
• Developed project plans identifying key dates and resources
• Tracked key milestones and adjusted project plans accordingly in Basecamp
• Prepared and Delivered reports and recommendations within JIRA/Confluence
• Worked on multiple software development projects simultaneously including; 5 Million Dollar International Accounts such as CSM Bakery
• Projects includes the following;
• Translating software into international languages such as Polish, Germany, Japanese, Chinese and other additional languages added on within the Employment Engagement website
• Redesigning the website home page for users
• Worked with developers on developing specifications for UI/UX platforms
• In addition to assuring that program languages (code) for multiple languages for International Accounts; such as Germany and Poland to meet pre - established standards and participate in and conduct usability testing and analyze findings to validate design.
• Implementing all phases of the development lifecycle.
• Applying agile practices to the solution delivery process and requirement documentation gathering, by use case, and test case study and development.
• Good understanding of browser behaviors and web performance.
• Technical writing for product description and web functionality, according to set standards regarding order, clarity, conciseness, style, and terminology as well as, implement revisions or changes in scope, format, content, and methods of reproduction and binding.
• Production of online content from conception through completion, including Seasonal product updates and revisions, to existing online material.
• Creating email correspondence using responsive designs for templates such as Ecards for user’s experience.
• Knowledgeable of web application Marketing and Campaign Tools.

Confidential

Business Intelligence Analyst

Responsibilities:

• Reviews and Captures Business/Functional Requirements for BRD’s
• Worked on Multiple Projects simultaneously both long term and short term projects
• Short term projects include Bug Fixes, Modification Reports, and new Software Issues.
• Long Term Projects include Financial Reports with daily forecast while using ERP Systems (SAP + NetSuite)
• Worked in a SWARM team environment for Executive Projects; including projects with huge fines that is being audited
• Works with Business Partners, Developers and IT Stakeholders to develop functional and data requirements for Ad-Hoc service requests
• Defined and Documented business requirements and business processes in JIRA/Rally
• Write queries (SQL) and table dump in Microsoft SQL Server for data management.
• Proficient in AS400
• Experienced with Agile methodologies including SCRUM (conversant with Sprint planning and creating/managing user stories utilizing Rally) and Waterfall methodology. Kanban Methodology in Rally Tool
• Worked on multiple tools and technologies, several different IT Applications and databases including Netezza and DB2 (SQLServer)
• Develop and Create Reports in MicroStrategy such as filtered reports for Finance with Customers in the Midwest Region who subscribe to the NBA pass.
• Working knowledge of Teradata

Confidential

Business Systems Analyst

Responsibilities:

• Provides technical systems and software support for modification, implementation, or conversion of business systems
• Supports the process of translating business needs into formal Business Requirements deliverables
• Participates in design, development and implementation of complex applications or systems, often using new technologies
• Prepared UAT test plans and test scripts, coordinating testing activity i.e.; tracking and resolving defects during testing cycles, and perform testing in Process Automation System (PAS)
• Track and Document UAT testing in Quality Center
• Wrote technical documents as an ad hoc Technical Writer
• Perform AS/400 Office Suite Application Design - analysis, designing, coding, testing and documentation
• Documenting requirements using MS PowerPoint, Word, Excel and Visio tools

Confidential

Business Process Analyst

Responsibilities:

• Study existing business processes and re-engineer them for more improved, optimized, efficient and streamlined processes
• Gathered and documented Business Requirements and Operational procedures based on each Line of Business and external Supplier needs through Interviews and Workshops
• Design business processes by analyzing requirements; constructing workflow charts and diagrams; perform application specific configuration and integration with interfacing systems
• Facilitated and Participated in daily conversations between Stakeholders, Executive Directors, IFM, Subject Matter Experts, and Account Lead in an incremental, interactive fast paced process development environment to ensure successful Process Documentation
• Excellent documenting skills using MS PowerPoint, Word, Excel and Visio tools
• Documented Business Process for IFM Team, MAC Team, Project Management Team & Occupancy Planning Team
• Went live with the following projects;
• Badging Process (6-month project)
• Storm Process (6-month project)
• Move Add Change Projects (6 month Projects)

Confidential, Charlotte, NC

Business Process Analyst

Responsibilities:

• Developed detailed project plans and timelines that clearly defined each stage of the project lifecycle by working closely with Business Partners and Executive Directors
• Documented and implemented business requirements and business process based upon working knowledge of WF risk management policies and programs
• Interfaced with business users to ensure business process requirements and software system requirements are in compliance with federal regulations
• Facilitated meetings and educated business partners on process improvement enhancements

Confidential, Charlotte, NC

Risk Analyst

Responsibilities:

• Analyzed financial profiles to assessed earning drivers, savings power, and payments and purchasing capacity of the company or individual and recommend other beneficial financial activity for future plans
• Assessed income, credit, and property analysis and evaluated financial strength of borrowers to determine repayment capacity while evaluating credit risk
• Elevated and resolved critical presidential file with Business Partners to achieve process deadline within a timely manner
• Compared liquidity, profitability, and credit histories of individual or company being evaluated with similar establishments to determine risk

Confidential

Project Coordinator

Responsibilities:

• Evaluated processes to ensure business standards and industry best practices are followed
• Supported operational staff at loan level with analysis and recommendations for compliance related conditions
• Assisted in Federal, State exam and reporting requirements and requests
• Monitored Federal and State Regulatory developments that potentially impact the company’s residential mortgage activities.
• Coordinated and facilitated internal and external meeting to ensure all Business Partners are aware of all tentative schedule changes

Confidential, Charlotte, NC

Credit Analyst

Responsibilities:

• Communicated and provided support to all affiliated personnel and departments regarding affiliate and client productivity. (Departments include Wholesale Lending, Direct Lending, Compliance, Secondary Marketing, & Legal.)
• Functioned as the liaison between affiliates, internal departments, and customers in resolving issues
• Evaluated unusual client activity and identify and escalate potential lending risk
• Reviewed and verified disclosures, calculate income, assets and liabilities, analyze credit and suspicious activities

Confidential, Charlotte, NC

Quality Analyst

Responsibilities:

• Conducted high level reviews including analysis and trending of findings, report/rebuttal preparation, and recommendations for changes that will impact future loan quality and processes.
• Conducted random audits on pre-funded &/or funded loan files to ensure regulatory compliance, and focus on regulations pertaining to loan fees, loan terms, and documents and disclosures.
• Assisted Compliance Manager in gathering and reviewing data for audits
• Determined the impact of state and federal laws and regulations on proposed loan products.
• Analyzed new and pending laws and regulations which affect the company’s practices and develop or revise appropriate policies and procedures to ensure regulatory compliance.
• Supported production teams to ensure compliance with state and federal laws and lending regulations.
• Utilized analytical methods to determine potential anomalies in data or potential areas for process improvement

Confidential

Underwriter

Responsibilities:

• Obtained and verified loan applications, credit documents, appraisal, title commitment, and asset statements for completeness and accuracy
• Utilized knowledge of RESPA guidelines and Good Faith Estimate to ensure compliance with regulatory lending practices
• Performed income, credit, and property analysis and evaluated financial strength of borrowers to determine credit risk and repayment capacity
• Negotiated Short sales and Deed in lieu per investor’s guidelines

Confidential, Richmond, VA

Credit Analyst

Responsibilities:

• Compared liquidity, profitability, and credit histories of individual or company being evaluated with similar establishments to determine risk
• Analyzed the financial records like earnings, savings, payments and purchase of the company or individual and recommend other useful financial activity for further plans
• Reviewed individual or commercial customer files to identify and select delinquent accounts for collection.
• Minimized bad debt risk and maximize accounts receivable collections