SUMMARY:

• 8+ years of diversified experience in areas like Business Analysis. Extensive experience working wif vendor e - commerce tools like Microsoft commerce as well as helping construct and integrate in-house ecommerce applications.
• Worked on Adobe marketing cloud suite of products which helps online marketers apply real time analytics and. real time segmentation to all their marketing channels .
• Extensive experience wif Business-to-consumer (B2C) sales of tangible goods/online services and Business-to-business (B2B) scenarios, such as e-procurement
• Extensive experience working wif vendor e-commerce tools like Microsoft commerce as well as helping construct and integrate in-house ecommerce applications.
• Organized many Joint Application Developments (JAD) sessions and Joint Requirement Planning sessions (JRP), walkthrough, Interviews, Workshops and Rapid Application Development (RAD) sessions wif end-user/clients/stake holders and the IT group.
• Experience in analyzing n - tier systems including POS applications and configuring requirements wifin the constraints set by those systems.
• Design and review of various documents including the Software Requirement Specifications (SRS), including USE Cases, Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents.
• Worked as UAT’s before deploying and after deploying on all projects.
• Extensive experience in modeling the AS IS and TO BE ecommerce solutions
• Experienced in complete SDLC, Client /server architecture providing a well-balanced understanding of business relationships, business requirements, worked for financial and technical solutions and help the team at all levels until final product release.
• Experienced in creating Business Requirement Documents, User Requirement Specification, and Functional Requirement Specifications.
• Experienced in creating Data Flow Diagrams, Use Cases, Use Case Diagrams, Activity diagrams, Entity Relationship Diagrams
• Skilled in determining system requirements and specifications for application development projects wif emphasis on User Requirements and Functional Requirements through user interviews.
• Good Knowledge of Class Diagrams, Use Case Diagrams, Activity Diagrams, Sequence Diagrams.
• Proven ability to work under pressure, prioritize and meet deadlines. Open to dynamic work environment and ability to work collaboratively wif business analysts, testers, developers and other team members in the overall enhancement of software product quality.
• Extensively worked on JIRA tool for most of the projects
• Closely worked wif project managers and SME’s for all project needs and for gathering requirements.
• Closely worked wif UX/CX and copywriter team for ongoing project.

PROFESSIONAL EXPERIENCE:

Confidential, Jacksonville, Florida

Sr. Business Systems Analyst /User Acceptance

Responsibilities:

• Worked wif the business users to define business requirements and analyze the possible technical solutions.
• Gatheird Requirement for design and implementing solution for ecomm.
• Participated in the analysis design and implementation and enhancement of hybris e-commerce platform
• Focused on an enterprise level Hybris ecommerce platform on B2C "Out of the Box" approach, and validated requirements in the definition phase at which time any enhancements, customizations, modifications and development activities
• Eliciting documenting and prioritizing high level business requirements.
• View and validate High Level Design Document (HLD) wif the IT teams.
• Interact wif the dev teams and QA teams to define and manage the UAT process, as well as research bug reports and log the bugs, as necessary.
• UAT’s on responsive web version of B2C on all project deployement.
• Co-coordinated the UAT wif business stakeholders to make sure dat all the Business Requirements are addressed in the application.
• Gatheird requirements for the integration of POS system wif the supply chain system
• Planning, facilitating and executing UAT for projects and enhancements.
• Closely worked wif designing team and coordinate wif all changes on web page dat takes place.
• Closely worked and coordinate wif ADA team for B2C on the website to follow all the guidelines and compliance.
• Coordinate wif QA team to plan and execute for cross-browser verification and cross-device validation, design and execute accessibility test cases, and prioritize defects based on priority and severity.
• Excessively worked on Jira software extensively to write User Stories, assign tasks to individual team members and maintain Jira tickets to track and log all until deployment period.
• Worked on testing environment for all UAT’s until live in production and also tested once deployed and closing assigned Jira’s.
• Conduct testing on modified specifications wif regard to POS check verification and PIN Padrequirements wif signature capture.
• Worked wif marketing team to collaborate project requirements integration on email marketing channel to end-user.
• Communicating timelines and project expectations to developers and following up on status.
• Acting as one point contact to all stakeholders for all questions or clarifications on requirements or status for projects and enhancements.
• Held Backlog review Meeting session every 2 weeks wif business and stakeholders and maintain upcoming projects and work.
• Participating leadership meetings wif business and team and talk through overall IT projects.
• Developed SQL Queries and stored procedures to fetch complex data from different tables in remote databases using joins, database linked servers and formatted the results into reports.
• Analyzed user problems, including automated and manual business processes and identified, researched, investigated, defined and documented business processes
• Act as a resource in understanding how does systems carry out business functions and assists in ensuring the timely and effective implementation.
• Developed UML Use Cases for the application and prepared the detailed Work flow diagram based on the proposed enhancement for the system.

Environment: UNIX, DB2 UDB, MS Power Point, MS Excel, RUP, UML, Rational Rose, Java Script, SQL, System Analysis, Testing Strategies.

Confidential - Deerfield, IL

Business Analyst

Responsibilities:-

• Preparation of functional requirements documents and software development life cycle tracking
• Conducting elaboration sessions wif partners and gathering business requirements on critical and time sensitive projects
• Defect tracking, issue resolution, change request management and analysis of business criticality
• View and validate High Level Design Document (HLD) wif the IT teams
• Worked extensively wif IT teams on data mapping, data analysis and functional testing of critical and time sensitive projects
• Worked in time-sensitive, budget-sensitive, high-accountability projects
• Worked wif different business users to develop Vision Document and Business Requirement
• Specifications and gatheird Business and Functional Requirements
• Documented the AS-IS Business Workflow adhering to UML standards
• Participated in JAD Sessions for gathering requirements from SME's. Played the role of a Facilitator as well as Scribe in the JAD session
• Documented Meeting Minutes from the JAD Session as well as responsible for getting a sign-off on them from the JAD participants
• Used Adobe analytics components to refine reporting by adding segments, metric data ranges, and alerts to reports and projects.
• Assisted wif the BRD for the POS implementation project
• Used Adobe data work bench to collect, process, analyze and visualize data from online and often customer interactions across all types of web CRM, POS and other data types
• Followed a structured approach to organize requirements into logical groupings of essential Business
• Processes, Business Rules, Functional and Non-Functional Requirements
• Identified Use cases from the Functional Requirements and wrote Use Case Specifications
• Maintained a Traceability Matrix to ensure dat all Functional Requirements are addressed at the Use Case Level as well as the Test Case Level
• Co-coordinated the UAT wif the SME's to make sure dat all the Business Requirements are addressed in the application
• Eliciting documenting and prioritizing high level business requirements.
• Converting high level business requirements into executable detailed use cases
• Communicating timelines and project expectations to developers and following up on status
• Acting as one point contact to all stakeholders for all questions or clarifications on requirements or status for projects and enhancements.
• Managing conflicts resolved issues and achieved global consensus.
• Facilitating walk-throughs or requirements reviews to ensure stakeholders complete understanding of what is to be accomplished in the particular project.
• Planning, facilitating and executing UAT for projects and enhancements.

Environment: MS office, ALM, Visio, Java Script, SQL, HTML.

Confidential, Dallas, TX

Business System Analyst

Responsibilities:

• Worked wif the business users to define business requirements and analyze the possible technical solutions.
• Gatheird Requirement for design and implementing solution for ecomm, ebusiness
• Participated in the analysis design and implementation and enhancement of hybris e-commerce platform
• Focused on a Hybris "Out of the Box" approach, and validated requirements in the definition phase at which time any enhancements, customizations, modifications and development activities
• Experience working on Merchandising, Point of Sale (POS) Systems, Ecommerce.
• Created Physical Inventory process for retail stores, consisted of data integration and inventory processes wif third party vendor
• Experienced in multi-tier, database-driven, client-server, Internet, Web, and wireless development. Focus on making systems better through Agile Methodologies, re-architecture, re-factoring.
• Led phased roll-out of JIRA task management system to technology, business and operations departments. dis included tailoring projects, Service Desk, and JIRA Agile to individual group needs; distilling user and management goals into JIRA dashboards; and providing in-depth user and management training sessions.
• Interviewing Subject Matter experts and carefully recording the Business requirements in Agile methodology
• Extremely proficient in using Agile and XP methodologies performed roles of Scrum Master following sprint sessions and used JIRA software extensively to write User Stories, assign tasks to individual team members
• Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
• Developed a framework for the lifecycle of ECM wifin an organization. Wif emphasis on applied use of metadata and taxonomies throughout the enterprise
• Project Management support and technical assistance for ECM (Enterprise Content Management) services.
• Framework included the creation of a document centric departmental survey, used to pre-qualify departments and provide a bases for evaluating the size of ECM projects
• Worked wif the testing team to create test scenarios and test cases for Security, Business Intelligence, Reports and Metadata
• Proficient in working wif large amount of data and creating data mapping documents, metadata documents and data dictionaries and hands on experience in writing SQL queries and creating ER diagrams for data modeling and database design
• Worked on requirement collection and documentation for IMR and defined the project scope in Agile Environment. Maintained all the documents in Single Point Access SharePoint link access in ECM System
• Setup and configure SQL Server for other business functions. Index & Data Management to determine Defragmentation level; whether to Update Statistics or Rebuild Indexes.

Environment: MS office, Visio, Java Script,SAP,MS Project, Rational Test Manager, Data Stage, SQL, Mercury quality center.

Confidential, Indianapolis, IN

Business System Analyst

Responsibilities:

• Analyzed and collected business requirements, identified system interfaces and created the requirements specification document.
• Held responsibility for creating business flow diagrams and charts for E-commerce using MS Visio
• Applied Unified Modeling Language (UML) methodologies to design Communication Diagram, Use Case Diagrams, Activity Diagrams, Sequence Diagram and ER diagrams.
• Work cross-functionally wif field services, accounting; order management, senior management and executive leadership to drive the overall success of PTC's Professional Services business.
• Strong experience in conducting Functional Testing, Regression Testing, User Acceptance Testing (UAT), and System Integration testing (SIT).
• Used Siebel Customer order management to simplify the complex of tracking products across multiple catalog and systems, present targeted product bundles for greater revenues, reducing operating costs.
• Documented Requirements for Activity management, Fixed Income, Asset Management Services, Client portfolio management, Order management system, Performance, Equities, Reconciliation, Transaction capture/Execution and reporting requirements for the user interface.
• Expertise in development of High level design, Conceptual design, Logical and Physical design for Database, Data warehousing and many Distributed IT systems
• Used Data warehousing for Data Profiling to examine the data available in an existing database.
• Participated in the development of the data modelling methodology to be used in the project.
• Worked closely wif System Architect to implement Service Oriented Architecture (SOA), Client side Validations, Server side Validations, Web Method definitions and data modelling.
• Managed and tracked change control process of requirements and design changes. Documented the changes, issues and their impact on the system design and delivery.
• Worked on requirement collection and documentation for IMR and defined the project scope in Agile Environment. Maintained all the documents in Single Point Access SharePoint link access in Enterprise Content Management (ECM) system
• Maintained all the documents in Single Point Access SharePoint link access in Enterprise Content Management (ECM) system
• Performed GAP analyses by identifying to mitigate any gaps between the available source data and target data by creating a Metadata dictionary.
• Wrote user requirements specification (URS) and Functional requirements specification (FRS) Documents as per the Business requirements and process flow.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project life cycle.

Environment: Oracle, Asp. Net, SAP,MS Project, MS Office Suite, RUP, UML, Java Script, Rational Rose, Requisite Pro, SQL, Clear Case, Rational Clear Quest, MS office suite, MS Visio, Mercury test director.

Confidential, Seattle, WA

Business System Analyst

Responsibilities:

• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating wif the project manager and technical lead.
• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users dat provided appropriate scope of work for technical team to develop prototype and overall system.
• Produced clear user manuals & training guides for User Acceptance Testing (UAT) and deployment for end-clients wif step-by-step instructions and appropriate GUI screenshots.
• Worked closely wif Quality Assurance (QA) and testing team to facilitate and undertake User Acceptance Testing (UAT)
• The project covered the entire functioning of the bank. It aimed to get all the data available in different parts of the organization to work together and synthesize data into a modern database wif a metadata
• Interacted wif users for verifying User Requirements, managing Change Control Process, updating existing Documentation
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Conducted Joint Application Development (JAD) sessions wif IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively wif them
• Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
• Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product noledge.
• Conducted User Acceptance Testing, gatheird and documented User Manuals and Business Rules

Environment: Microsoft Office Suite, Case wise modeler, Borland CaliberRM, UNIX, DocumentumWindows, Oracle, SQL, SQL Server, BizTalk, Sybase, Java Script, VBScript, C#. DOORS, C++, NET, ASP.NET, Business Objects, Test Director, Load Runner

Confidential, Chicago, IL

Business System Analyst

Responsibilities:

• Conducted JAD sessions between the end users and the development team. Worked wif the software architects / developers to ensure dat the applications confirm to customer requirements.
• Used Rational Unified Process (RUP) for streamlining the team’s development activities.
• Experience in software testing, developing test plans, test cases, test data sets, analyzing the test results & defect management for functional, integration, regression, disaster recovery & UAT testing. Created the UAT Plan and test scripts and participated in UAT.
• Acceptance Testing (UAT), reviewed UAT results to identify defects and report to relevant teams for fixes
• Adept in conducting User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis and ROI analysis
• Analyzed current formats for reporting Accounts Payable, Accounts Receivable and Reconciliation towards using some of the necessary fields in the new format too.
• Involved in custom reports and deployed them on server using SQL Server Reporting Services (SSRS).
• Involved in creating logical and physical model of the database using MS SQL Server • Learned about ecommerce and different types of payment methods for conducting the same.
• Followed the UML based methods using Rational Rose to create: Use Cases, Activity Diagrams/State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Participated Testing and Evaluation of projects at established integration points to assess progress and identify key functionality issues.
• Performed job of contact point for all stakeholders (business, legal, compliance, development).
• Documented monthly status reports for enhancement and modification requests for the development team to assist them in efficient tracking and monitoring of open issues of the project
• Involved in data modelling phase to help understand the data structure and business requirements and desired outputs.
• Performed Data mapping, logical data modelling, created class diagrams and ER diagrams and used SQL queries to filter data
• Project Management support and technical assistance for ETR projects, and ECM (Enterprise Content Management) services.

Confidential, New York City, NY

Business Analyst.

Responsibilities:

• Gatheird, analyzed, documented business and technical requirements from both formal and informal sessions and validate the needs of the business stakeholders.
• Performed Requirement Analysis and developed UML Use Cases, Activity Diagrams using Rational Rose to understand the requirements.
• Conducted User Acceptance Testing (UAT) for final product evaluation and roll out, Worked in Agile development environment in a scrum fashion. Worked wif the scrum manager to develop stories,
• Managed business processes need to be re-engineered for better performance at POS (Point of Sale).
• Reported daily POS queries from Retail Link tracking sales from specific categories for various Sales Leaders and Wal-Mart personal.
• Created use case scenarios and documented work flow and business process.
• Documented requirements, associated change requests wif requirements and connected requirements wif Use cases.
• Incorporated Rational Unified Process (RUP) to create Requirement Document Specifications using Visible Analyst.
• Involved wif all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Served as conduit for managing system requirements between the business and the software development team.
• Performed requirement analysis by gathering both functional and nonfunctional requirements based on interactions wif the
• Worked hands on wif the Multi-Channel Desktop to test it to ensure it meets the business requirements.