PROFESSIONAL SUMMARY:

• Agile Scrum Master and goal - oriented Business Analyst with 10 years of demonstrated experience in planning, developing and implementing complex technical solutions.
• Logical thinker and strong communicator, who is highly skilled in management of technical and cross-functional teams, stakeholders and project initiators
• Vendor/client relationships, grant management, and all aspects of procurement and contract administration. Projects with emphasis onBusiness/SystemsAnalysis
• Change management, Project Coordination and QualityAnalysis with Domain Experience in Telecom, Health Care, Insurance Claims Management and Banking domains with solid understanding of Business Requirement Gathering, and Business Process Modeling.
• Business Process Flow, and Strong knowledge of Software Development Life Cycle (SDLC), Agile, Rational Unified Process (RUP) methodology, Waterfall and Project Life Cycle.
• Proficient in working with users and stakeholders to gather requirements, analyze and subsequently use design tools to model the requirements.
• Strong experience in interactions with vendors and clients, understanding business applications and business needs and experienced in conducting Joint Application Development (JAD) sessions, brainstorming sessions, and interview sessions to gather requirements.
• Experience in preparation, Design and review of various documents including the Software Requirement Specifications (SRS).
• Proficient in documenting requirements using Use Cases and creating Use Case Diagrams, Activity Diagrams, Component Diagrams.
• Experienced in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, design, development, testing and deployment.
• Assist the PM in documenting Scope and vision and feasibility of the project
• Conducted Stake Holder analysis to get a clear understanding of the process and various roles and responsibilities of the team members.
• In-depth working experience with different requirement elicitation techniques like, Document analysis, Interface analysis, Reverse engineering, Prototyping, Role playing, Observation, Survey, Interview, Brainstorming, Requirement workshop.
• Extensive experience in documentation of business requirements and system functional specifications, including BRD, FRD, and FSD.
• Written Use cases and have produced Use Case Models, creating Behavioral diagrams (use case diagram, Activity diagrams and Sequence diagrams) based on UML Methodology & Business process flow diagrams.
• Created wireframes/ mockup screens using MS Visio at the time of elicitation of Requirements from the stakeholders
• Expertise in broad range of technologies, including business process tools such as MS Excel, MS PowerPoint, MS Access, and MS Visio.
• Experience in Data Migration, collected data on the old system and mapped to the new system providing a design for data extraction and data loading. The design relates old data formats to the new system's formats and requirements were drafted accordingly.
• Experience in ER Diagramming, logical data modeling, Enterprise Data ware House concepts.
• Experienced in conducting User Acceptance Testing at both company and clients premises
• Collaborated with product owners to write up and prioritize customer centric documents like User Stories for Product Backlogs.
• Facilitated Daily Scrum Meetings and Monthly Reviews meetings. Conducted sprint retrospective and followed up on action items for continuous improvement
• Experienced in writing complex SQL queries: sub-queries, joins, and union.
• Experience in creating user documentation, user, deployment process planning and post- production support documentation.
• Experience in creating test strategies, test plans and test scenarios for Unit/ End-to-End /System/ User Acceptance Testing (UAT).
• Gathered technical requirements at implementation standards and created user stories to a detailed level of acceptance criteria.
• Utilized a combination of business knowledge, technical skills, and strategic analysis to provide solutions and creative insights to critical business problems.
• Experience in SLA's preparation, Cost benefit analysis, Cost to profit ratio, change request controls drafting.
• Worked as PM for the IT service request project for the ongoing projects.
• Expertise in assisting the Testing Team in creating the Test Plans, Test Cases and Test Scripts and efficiently prioritize and manage the defects using the Defect Tracking system
• Adept knowledge and hands-on experience Performing Business Process Analysis, Business Process Re-Engineering - In Depth understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.
• Proficient in working with users and stakeholders to gather requirements, analyze and subsequently use design tools to model the requirements.
• Strong experience in interactions with vendors and clients, understanding business applications and business needs and experienced in conducting Joint Application Development (JAD) sessions, brainstorming sessions, and interview sessions to gather requirements.
• Experience in customer/client interaction at various levels to get a better understanding of client’sbusinessprocess (Root Cause analysis, Business process mapping, iterative problem definition and hypothesized improvement opportunities),system’s functional and technical requirements.
• Performed business process analysis of current business processes and provided recommendation for improvements.
• Experience using SIPOC analysis, Process Maps, and RACI, Six Sigma or other related methodologies. May include facilitation of Kaizen events. Also, involved in re-engineering of existing processes. Includes facilitation of organizational change and performance measures
• Organized and facilitated daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and otherScrum-related meetings.
• Collaborated with Product Owners, cross-functional development teams, and Project Managers to support development and software delivery.
• Developed and followed Agile project management plan (Agile Ceremonies). Facilitated build requirements log (product backlog) with cost estimates and priority.
• Conducted Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review&Sprint Retrospective meetings.
• Determined the team capacity (velocity) from historical data. Created Work Breakdown structure (user stories) and corresponding activities (tasks).
• Experience handling End-to-End Requirement Analysis, Development and Delivery of implemented solution.Good Experience with Process Improvement and LEAN approaches, including strong understanding of LEAN principles.
• Proficient in developing artifacts such as Business Requirement Documents (BRD), Functional Requirement Documents (FRD), System Requirement Specifications (SRS), Use case document, User stories, Product backlog, Sprint backlog, Traceability Matrixes.
• Skilled in performing requirement gathering sessions, feasibility studies, Gap Analysis, SWOT Analysis, Impact Analysis, ROI analysis and organizing the software requirements in a structured way.
• Experience in Appium tool, formobiletestingin Android, IOS and othermobileapplications.
• Extensive experience in Change Management Process (Identify, Analyze, Evaluate, Plan, Implement, Review and Close).
• Prepared graphical depictions of project processes using Activity diagrams, Sequence diagrams, Entity Relationship Diagram (ERD), Use Case diagrams including thebusinessworkflows using MS Visio.
• Solid understanding of the Product Owner, Scrum Master and Development Team role and User Epic and Story Creation
• Expertise in creating wireframes and worked closely with architects in creating UI screen mock-ups
• Experience with Data modeling, Data visualization, Data Mapping and generating Data reports.
• Proficient with Microsoft Excel, Microsoft Project, Microsoft Word and experience in writing queries in Structured Query Language (SQL).
• Traced Requirements throughout the development process and verified adherence using the Requirement Traceability Matrix (RTM).
• Worked on CRM’s such as Salesforce and Oracle Service Cloud (OSVC).
• Helped eliminate obstacles to the adoption of enterprise Technical Practices - adhering to SAFe's - Six Agile Software Engineering Practices for Achieving High Quality Code - agile architecture, continuous integration, test-first, refactoring, pair work and collective ownership.
• Strong understanding of Medicaid and Medicare rules. Good knowledge in Provider & Payer Claims Processing cycle. Strong Knowledge and understanding of ICD-9-CM and ICD -10-CM coding and claims processing. Good knowledge of healthcare, MMIS, Medicaid and Medicare with the program policies.
• Been a Quality Control Manager with AS9100 experience, along with ISO 13485 and ISO 27001 knowledge for an established and fast growing organization.

TECHNICAL SKILLS:

Techniques: Facilitation techniques, PDM - Precedence Diagramming method, Three-point estimate, Bottom-up estimate, Modeling techniques, Cost aggregation, Reserve analysis, Benchmarking, statistical sampling, Cause & Effect diagram, Flow charts, Checksheets, Pareto diagrams, Histograms, Control charts, Scatter diagrams, SIPOC Model, SWOT Analysis, WBS, GAP Analysis, Delphi Technique.

Regulatory Standards Knowledge: HIPAA, FLSA, ADA/ADAA, Erisa, Userra, COBRA, EEO/AAP, FMLA, OFCCP, ACA

Content Management Tools: MS SharePoint 2010/2013 and SharePoint Online, Visual Studio Team System (VSTS), Smartsheet, Asana, Sharepoint and Trello

Risk Management Tools: FMEA, Fast Track, CAPA, JIRA Service Desk, Oracle Service Cloud, Salesforce

Requirement Management Tools: HP ALM, Blueprints, ERP, JIRA, VersionOne, TFS (Team Foundation Server), IBM Rational DOORS and Jama.

Document creation /Management: MS Office - Word, Excel (PowerPivot), Outlook, PowerPoint, MS Project, MS Share Point, Visio, Service Manager, Quality Centre, Bugzilla

Business Modeling: MS Visio, Enterprise Architecture, Pencil, Balsamiq, iRise, Balsamiq, Xmind, Dialogue Mapping

Business Intelligence: Business Objects, Crystal Reports, Tableau

MethodologiesDefect Tracking: HP Quality Center/ALM, Rally, JIRA

Incident Reporting tools - ARS (Action Request System): BMC Remedy, ITIL, ServiceNow

Scrum Process: Product Backlog, Sprint Backlog, Release Burndown charts, Task board, Daily Scrum, Sprint Planning, Sprint Reviews, Retrospectives & Backlog Grooming

Methodologies: UML, SDLC, Waterfall, Agile, RUP, Six sigma, Lean, Scrum, XP, Kanban, and other Agile development techniques

Analytical Tools: Tableau, IBM SPSS, Blueprint v6.4, HP Enterprise, IBM Rational DOORS, Balsamiq Mockups 3.5.5, LeanKit

Project Management: MS Project, Team Foundation Server, Smartsheet, Asana, Sharepoint and Trello, Treejack, Optimal Sort, Slack, Yammer

Databases: Oracle (8i/9i/10g/11g), SQL Server, MS Access, SQL, PL/SQL

Web Technologies: C#, Java, JavaScript, XML, HTML

NO SQL Databases: HBase, Cassandra, MongoDB, MariaDB

Build Tools: Jenkins, Maven, ANT, Toad, SQL Loader, RTC, RSA, Control-M, oozie, Hue, SOAP UI

PROFESSIONAL EXPERIENCE:

Confidential, Pleasanton, CA

Senior Business Analyst

Responsibilities:

• Coordinated as a liaison for stakeholders to focus on guiding the teams towards improving the way they work.
• Responsible for the creation and implementation of the project using hybrid Agile Scrum Methodology while conducting sprint plans, work breakdown structures, burn down charts, sprint reviews, sprint retrospective meetings, sprint backlogs through; (i) Planning project activities viz. Scoping, Estimation, Tracking, Change Management, Delivery Management & Post Implementation support to. (ii) Work closely with core departments to ensure accuracy, service delivery and effortless process flow.
• Led the cross functional development of the product architecture for each functional area, synthesized functional plans and identified critical interdependencies to drive successful execution of the projects.
• Assisted team to remove impediments by having an understanding the control and release processes, business requirements (test plan).
• Assisted with SDLC lifecycle, including: gathering of requirements, application design, testing and implementation.
• Assisted with internal and external communication, improved transparency, and radiated information to different stakeholders
• Assisted with prioritization and resolution of software defects
• Worked on payment scheme like Wires/ACH/RTP
• Worked on payment tools like SWIFT/NACHA
• Worked with stakeholders and assisted my team on payment services, positive pay, reverse pay, stop pay and security and fraud prevention
• Built relationship with Product owner and other stake holders to facilitate team's interaction with them
• Coached stakeholders in creation and maintenance of Product Backlog and Agile principles
• Continuously learned Agile/Scrum techniques and shared findings with the team
• Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization
• Gathered business requirements from requirement interviews and requirement workshops with stakeholder to implement BRD,FRD and TRD
• Performed GAP analysis comparing the present state to the desired state and then determined steps to achieve desired state
• Analyzed and optimized the process using various business analytic techniques like SWOT, Business Process Modeling, UML, Data Modeling, User Stories and Non-Functional Requirements Analysis.
• Documented High level and expanded Use Cases. Use Case analysis using UML, which provides the framework for potential Use Case deliverables.
• Implemented the following diagrams (Scope, BPMN, Decision Management, Process Management) to provide in-depth clear understanding for stakeholders.
• Forecasted Risk Analysis by formulating mitigation plans through various issues and key best practices implemented by contingency or issue management.
• Involved in weekly walkthroughs to verify the status of the testing effort and the project as a whole.

Environment: Requisite Pro, MS Visio, Visual Source Safe, WinRunner, Java, J2EE, Java Script, XML, HTML, SQL Server 2000, Windows 2000, Ms Office, Compendium, Xmind, Balsamiq, Optimalsort, Treejack and SharePoint

Confidential, St. Louis, MO

Senior Business Analyst / Scrum Master

Responsibilities:

• Analyzed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).
• EmployedSDLCfor the purpose of monitoring the project and also followed the step-by-step procedure.
• Study the current state of the processes. Prepare the AS-IS process map and the TO-BE scenario.
• Authored functional requirements and conduced User Interviews to identify and document the data discrepancies.
• Prepared RequirementTraceability Matrixin order to map the requirements effectively with the factors.
• Also implementedChange Managementtechniques for successfully monitoring and fine-tuning the project changes to obtain the desired production results and to meet Client deadlines.
• Developed mapping of various physical to business layer objects within.
• Created reporting wireframes and layouts after talking with Business users.
• Planning project activities viz. Scoping, Estimation, Tracking, Change Management, Delivery Management & Post Implementation support. Work closely with core departments to ensure accuracy, service delivery and effortless process flow.
• Handling the deployment of tasks & defining best practices for project support and documentation. Helping customers in deciding road map as per the business processes and align with business objectives. Conduct audits to ensure compliance with plan provisions and statutory and federal regulations.
• Identified testing scenarios and defined test cases for detailed functional testing.
• WroteSQL scriptsforgeneratingreports.
• Communicated the progress to senior management through 'Burn-down Charts'. Monitored the Quality through metrics and mentored team through the project management processes.
• Built Use cases from the requirements gathered to create use case diagrams and Use case documents.
• Actively participated in actionable Analytics aSAASplatform that has helped several customers including in cloud, engineering, product and analytics areas
• Managed large-scale content development for the entire portfolio ofRational Collaborative Lifecycle Management (RCLM) applications in the ALM Jazz segment (over time), and acted as the overall User Technologies lead for CLM
• Extensively used MS Visio for customizing and filtering requirements to maximize the informative value of each requirement.
• This engagement involves a majoragiletransformation including forming product based teams, implementing process changes, product roadmaps, teams assessing team practices and supporting new engineering practices.
• newagileteams in Lean Concepts,AgileValues and Principles, Scrum Practices and Large Scale Scrum (LeSS) Practices & Experiments.
• Supported Product Owner in managing customer expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance
• Developed, implementedAgilebest practice standards (iterative and incremental deployment) (T-shirt budget to large budget) including the use of boards and tools and collaborates with executive leadership team on portfolio governance for Scrum, Kanban. transformation from traditional waterfall delivery methods to moreagile/iterative delivery methods. Manage MVP (Minimum Viable Product) development.

Environment: Microsoft Project Professional, Rally, JIRA, Confluence, Appium, Maven, JAVA, Selenium, Modeling sessions, Hybrid Agile, Just-in-time planning, Project Financials, Kick-off presentation, BRD, Project charter, Project Plan, Project Governance, Quality Matrix, Toll gate presentations, Change control document, Product Backlog, Product Roadmap, Release plan, Sprint Backlog, Burn-down chart.

Confidential, Bloomington, IL

Senior Business Analyst / Scrum Master

Responsibilities:

• Analyzed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).
• EmployedSDLCfor the purpose of monitoring the project and also followed the step-by-step procedure.
• Study the current state of the processes. Prepare the AS-IS process map and the TO-BE scenario.
• Authored functional requirements and conduced User Interviews to identify and document the data discrepancies.
• Prepared RequirementTraceability Matrixin order to map the requirements effectively with the factors.
• Also implementedChange Managementtechniques for successfully monitoring and fine-tuning the project changes to obtain the desired production results and to meet Client deadlines.
• Developed mapping of various physical to business layer objects within.
• Created reporting wireframes and layouts after talking with Business users.
• Planning project activities viz. Scoping, Estimation, Tracking, Change Management, Delivery Management & Post Implementation support. Work closely with core departments to ensure accuracy, service delivery and effortless process flow
• Handling the deployment of tasks & defining best practices for project support and documentation. Helping customers in deciding road map as per the business processes and align with business objectives. Conduct audits to ensure compliance with plan provisions and statutory and federal regulations.
• Identified testing scenarios and defined test cases for detailed functional testing.
• WroteSQL scriptsforgeneratingreports.
• Used emulators and IOS simulators to perform the manualMobileTesting.
• Performed theMobileTestingforMobileApp of Client, identify theMobilePlatform like IOS, Android by using Appium. Performed functional and browser compatibilitytestingonmobile(WindowsMobile), web and desktop applications (Windows).
• Communicated the progress to senior management through 'Burn-down Charts'. Monitored the Quality through metrics and mentored team through the project management processes.
• Built Use cases from the requirements gathered to create use case diagrams and Use case documents.
• Extensively used MS Visio for customizing and filtering requirements to maximize the informative value of each requirement.
• This engagement involves a majoragiletransformation including forming product based teams, implementing process changes, product roadmaps, teams assessing team practices and supporting new engineering practices.
• newagileteams in Lean Concepts,AgileValues and Principles, Scrum Practices and Large Scale Scrum (LeSS) Practices & Experiments.
• Assisted in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work; and mentoring and developing team members.
• Created and Implemented processes throughout the Company andProjectManagement Office (PMO)
• Communicated the progress to senior management through 'Burn-down Charts'. Monitored the Quality through metrics and mentored team through the project management processes
• Responsible for fostering team communication, facilitating meeting sprint goals for the team: working with the Product Owner, the Development team, and stakeholders and communicating the health of the Team and the sprints
• Facilitate the team in efforts to turn business needs into technical requirements
• Responsible for removing impediments to help the team be more productive in producing high impact results
• Educated and focused the Team toward business-driven development
• ConfiguredConfluence&JIRAfor Project Management as well as Software delivery
• Managed documentation for DevOps pipeline usingConfluence
• Created Storyboard & Sprints inJIRA, configuredConfluencefor Project managementand team collaboration.
• Supported Team building and Team development by utilizing the abilities and skills of individuals, and fostering a feedback culture.

Environment: Microsoft Project Professional, Rally, JIRA, Confluence, Appium, Maven, JAVA, Selenium, BRD/FRD, AS-IS and TO-BE documentation, FIT Analysis, Kick-off presentation, BRD, Project charter, Project Plan, Quality Matrix, Toll gate presentations, Change control document.

Confidential, Pleasanton, CA

Business Analyst / Scrum Master

Responsibilities:

• Worked with the management in assigning the project resources.
• Elicited requirements by interviewing the physicians and the pharmacists, site visits to the facilities and document those requirements.
• Interacted with the business owner and the executives for defining the objectives f SDLC Process.
• Created the use cases and the process flows in MS Visio (Business ProcessModeling).
• Provided input to estimates for project management and change management activities through analysis of requirements effort, resources, and technology.
• Supported the development and of staff & modeling the key business analyst disciplines and skill sets.
• Gathered the requirements according to HIPAA on different transaction sets.
• Coordinated and Conducted JAD Sessions for the business users.
• Gathered the utmost information from the end users while conducting the JA Decisions and meeting up with the deliverables of the session.
• Created the web scenario use cases and developed report screen mockups.
• Responsible for doing the data mappings in SQL Server 2005 and finding out the database elements to complete the Technical Specification Document.
• Involved in gathering business requirements and collaborated on creation of documents such as the Functional Specifications Document (FSD) and TechnicalSpecification Document (TSD).

Environment: Agile, JIRA, MS Office, Lync 2013, MS Project, MS Visio 2010, MS SQL Server, ASP.net, SharePoint 2010, ServiceNow.

Confidential

Business Analyst

Responsibilities:

• Coordinated with the stakeholders and project key personnel to gather functional and non-functional requirements during JAD sessions.
• Studied the existing business process and created AS-IS workflow to illustrate the existing system.
• Responsible for the full HIPAA compliancelifecycle from gap analysis, mapping, implementation and testing for Medicaid Claims.
• Responsible for gap analysis in changing oldMMISand Involved in testing newMMIS.
• Responsible for Medicaid Claims Resolution/Reimbursement for peach state health plan using MMIS.
• Recorded requirements in the Requirement Traceability Matrix (RTM) defining each technical requirement in detail from areas like: main hardware, application software, networks, servers, internet and desktop configuration.
• Assisting the project manager in creating thebusiness case and project plan.
• Served as a liaison between the internal and external business community (Claims, Billing,, Capitation, Customer service, management, provider management, advanced Healthcare management, provider agreement management) and the project team.
• Actively analyzed current business processes (Claims, Recipient eligibility and enrollment etc.) and worked with management to improve and implement enterprise solutions to ensure compliance.
• Work with business representatives to understanddata martsrequirements and priorities and ensure that IT works is appropriately aligned.
• Responsible for creatingbusiness work flows and processesand creating management reports based on the analysis.
• Followed the UML based methods usingRational roseto create use cases, activity diagram, sequence diagram, collaboration diagram that include functional and non-functional specifications to hand off to development teams.
• Actively involved in updating internal processes (submit claims, check eligibility), updating data collection and data reporting.
• Defects and bug testing by using Rational Clear-Quest, Configuration management and Version control with Clear-Case.
• Propose strategies to implementHIPAA 4010 in the new MMIS system

Environment: BRD, Waterfall methodology, Rational Unified Process (RUP), UML, Windows, SQL, Microsoft Office, HTML, XML, Java Script, Java, ASP, HTML, MS Access, DB2, Oracle, Test Director

Confidential

Business Analyst

Responsibilities:

• Involved in various projects for creating company profile and key management profile.
• Assist Team Leader in preparing team outputs, team development and compliance with company processes.
• Involved in researching and managing various projects
• Carry out data analysis and verification including risk analysis.
• Conduct quality checks on the data prepared by the respective team member
• Carry out competitor analysis, data analysis and verification
• Instrumental in developing and implementing team building strategies
• Conduct quality checks on the data prepared
• Impart to new hires on project specific aspects
• Understood overall product/system requirements and synthesized multilevel test requirements.
• Understood systems by continuous interactions with developers, systems engineers, and test analysts.
• Involved in Smoke, Functional, Integration, Regression, System and User Acceptance testing of the application.
• Involved in designing and implementing of manual QA test strategy and working with automation using HP interactive test suite.
• Documented test results, revise test cases and scripts as needed, and rerun test scripts to verify results.
• Involved in designed and developed automation test framework.
• Engaged in system/software troubleshooting, problem reporting, and defect tracking.
• Performed Manual Testing for the Functionality and GUI of the application using Quality Center those cannot be automated.
• Ensured the actual results match expected results using Quality Center.
• Responsible for documenting application related errors in Quality Center.
• Used Quality Center for tracking requirements and communicated them to the team during the test process and translated the information to test procedures.
• Involved in Back-end testing using SQL quires and reporting defects in Quality Center

Environment: Waterfall Methodology,Facilitation Techniques, Three-point estimate, Control charts, Change control, BRD, Test Plan, RTM, Quality Matrix, Lessons learnt, Change control document.