SUMMARY

• Sr. Business Analyst professional with 8 years of experience in Insurance, Public Sector, Healthcare and Retail domains.
• Strong knowledge of SDLC, Project Life Cycle, and Project Management including Agile, Scrum, UML and RUP.
• Expertise in conducting Rapid Application Development (RAD, Joint Requirement Planning (JRP) and Joint Application Development JAD sessions, interviews, workshops and requirement gathering sessions with business users, stakeholders and development team.
• Extensive experience in analyzing and documenting Business Requirements and Functional Specifications.
• Proficient in transforming Business Requirements into Functional Specifications, focusing on workflow analysis and design, business process reengineering, user interface design, portal design, and process flow modeling.
• Solid knowledge and experience of Business Process Engineering/Re - engineering (BPR).
• Expertise in using various tools like MS Visio for Functional Flow Charts, Business Process Diagrams.
• Skilled in Object Oriented Analysis and Design with experience in creating Use Cases, Class Diagrams, Activity Diagrams, Object Diagrams, State Diagrams, Sequence Diagrams, Unified Modeling Language (UML) using MS Visio and Rational Rose.
• Expertise in Client Relationship Handling, Project and Release Management, Configuration and Change Management, Defect Tracking and Control.
• Proficient in broad range of technologies including business process tools such as MS Project, MS Excel, MS Access, MS PowerPoint, MS Visio and Rational Suite.
• Analyzed and defined business processes both “AS-IS” and “TO-BE”.
• Excellence in designing and executing Test Strategy, Test Plan, Test Scenarios, and Test Cases based on the requirements for the applications.
• Performed Integration, Regression, Sanity, Functional Unit and System Testing, Load Testing, Stress Testing and Performance Testing.
• Experienced in conducting, User Acceptance Testing (UAT), Black Box Testing, GUI Testing, Data Driven Testing, Back End Testing.
• Experience in Government/State Projects; Automated Licensing and Registration System (ALARS); Photo-Imaging application used by Registry of Motor Vehicles (RMV).
• Experienced working on Web services, SOAPUI and WSDL.

TECHNICAL SKILLS

• Tableau
• Business Objects
• MS Visio
• MS Project
• DB2
• Doors
• MS Word
• MS Excel
• MS Power Point
• MS SQL Server
• UNIX
• MS Access
• MS Outlook
• MS SharePoint
• HP Quality Center
• WebEx

PROFESSIONAL EXPERIENCE

Sr. Business Analyst/Project Lead

Confidential, Erie, PA

Responsibilities:

• Reviewed Tripwire dashboard and the compliance status for each server operating system (OS) daily to know which OS were not compliant according to the standard baseline of 95%.
• Discussed compliance issues with the Server Admins and Management if any of the OS are below 95% compliant.
• Attended weekly Tripwire Operations (TRO) meetings with the ERIE team and TRO Specialist assigned to ERIE Insurance, to discuss new business, outstanding queries and issues/challenges faced in the past week.
• Create ServiceNOW (SNOW) tickets for TRO Issues and assigned them as required.
• Coordinated the Quarterly Review meeting, to review the Compliance standards as defined by Center for Internet Security (CIS) Benchmarks documents for various OS.
• Conducted the Quarterly meetings and prepared the Meeting Minutes, which included the agreed status of the Decommissioned Tests or Long term waivers in Tripwire, exceptions to CIS standards and agreed dispositions of all current waivers for each of the OS.
• Updated all required Minimum Baseline Standards (MBS) documents following the Quarterly meeting.
• Conducted quarterly and annual review meetings with Server and Network groups to go over the Baseline Standards and noted any changes in the Policies and Procedures.
• Kept a track of all Long-term, Decommissioned and Temporary waivers in TripWire, and reviewed the same during the quarterly/annual review meetings.
• Created a Master spreadsheet with information on approximately 1025 servers which was migrated to a higher version of different OS. Operating Systems to be migrated were Windows 2008, Windows 2003, RHEL 5, RHEL 6, and Solaris 10.
• Contacted each of the server owners listed for the above OS to gather information on the servers, apps that ran on them, next upgrade cycle, etc.
• Kept a real-time track of percentage of servers decommissioned in the migration progress, and reported the same to the IT Managers and Supervisors of Storage and Server teams.
• Participated in Disaster Recovery Exercise (DRX) as a Scribe and captured the information on Technical and Business validation phases.
• Updated the Issue/Event Log during DRX with new issues found during the different phases of DRX.
• Monitored Adobe Connect tool and contacted the various Business Validators via the tool to start validations on their respective Apps.
• Assisted the team in gathering documents as requested by Internal Audit teams for various Cybersecurity, SOX/MAR and Compliance audits.
• Assisted Project Managers in managing various teams documents on Erie Operational Standards, Procedures and Runbooks, and updating Completed Document percentages on a daily basis.
• Participated in Data Protection meetings to keep a track of various Backup, Snapshots and Replication schemas Erie Insurance has in place.
• Manage a Nimbus dashboard on the Backup failures and report them same to the Project Manager.

Environment: TripWire, MS Office Suite, Office 365, Adobe Connect, Nimbus, ServiceNOW, Snagit.

Sr. Business Analyst

Confidential, Erie, PA

Responsibilities:

• Gathered and documented the requirements from the ERIE business users regarding Vehicle Services attributes they require for Rating purposes.
• Contacted vendor (IHS) with questions regarding their product (VINtelligence) and clarifications on any questions ERIE business users had.
• Coordinated between ERIE users and Vendor on cost accounting and Contract terms.
• Conducted SOAPUI test to confirm the responses sent in by the vendor and clarified any doubts the XD team or business users had.
• Assisted the Developers to build out a Repository for all the responses received from the vendor.
• Handled Production Support for previously released products of XD team using Service Now.
• Opened, Closed and updated current Production defects/issues and contacted the vendor as and when needed.
• Conducted UAT presentation for all ERIE business users towards the end of the release.
• Assisted QA during user test and clarified any doubts/issues that came forward.
• Updated the consumer guide on XD team’s new product and communicated the same to be published in the ERIE intranet.
• Gathered requirements on how to map old Property Insurance product “HomeProtector” to new “ErieSecure” product.
• Analyzed the different Bundles offered under both the products and mapped them to the new bundles requested by Business Users.
• Maintained the SharePoint website for the team and stored all the project documents in it.
• Updated Story Card Manager (SCM) after each standup session with the updates from the team on the story card.
• Managed the Story Board for the team and prepared it before the iteration/sprint planning meeting.
• Conducted and participated in the agile standups for the meeting.
• Participated in Enterprise meetings on standardizing the best practices all through Personal Lines of Business.

Environment: Agile, SCM, MS Office Suite, MS SharePoint, Blueworks, HP QC, XML, WSDLs, Snagit.

Sr. Business Analyst/Project Lead

Confidential, Boston, MA

Responsibilities:

• Gathered and documented the requirements from MassDOT Business users regarding the new Road Test Tablet, and passed it to the Vendor team (MorphoTrust).
• Coordinating between MassDOT business users and Vendor Development team and communicated the requirements of the State.
• Participated in the meetings with MassDOT Business and the Vendor to discuss the specifications of the new Road Test Tablets and the new Driver’s License ID card.
• Drafted Mock-Up screens for the new Road Test Tablets with Business Rules and communicated the same to Vendors.
• Drafted a brief high-level Document on the Security needs for the new design of the State Driver’s License card.
• Coordinated with the MassDOT Development team in obtaining the required details for the new Road Test Tablet application and communicated them to the Vendor.
• Coordinated with the QA team during Integration testing and answered their doubts and questions.
• Analyzed the documents prepared by the Vendor BA team, and answered all their doubts and questions.
• Analyzed the prototypes of Road Test Tablet and gave feedback on the changes required by the MassDOT business users.
• Coordinated with the Vendor Development team in communicating the needs of the Business regarding the new Driver’s License and other ID cards.
• Conducted GAP analysis for the current and proposed Driver’s License card changes and presented them to the business.
• Gathered the requirements for the new DL/ID card and presented them to business, before handing them to the Vendor (MorphoTrust).
• Documented Changes Control document for the new Workstation for all the RMV Branches in MA.
• Assisted QA during testing of the new workstations of the Branches and answered all their doubts and questions.
• Coordinated between MassDOT QA and Vendor (MorphoTrust) QA to communicate the errors/defects and their solutions.

Environment: MS Office Suite, MS Visio, MS SharePoint, Agile, ALARS, Photo-Imaging.

Business Analyst

Confidential, Webster, MA

Responsibilities:

• Worked on the enhancement of the Claims system in the legacy system TRONWeb (TW).
• Worked on the modifications and enhancements of the Treasury system and Treasury reports in TW.
• Researched the business problems to come up with a better solution for the Users.
• Gathered and defined the requirements for the enhancement of both the Claims and Treasury systems.
• Prepared High-Level Scope documents to define the scope of the requirement for the Business Users.
• Acted as a link between the Business Users and the Developers to translate the Business requirements into design specifications.
• Participated in the planning and strategic meetings to plan out the requirements for the next releases with the project manager.
• Analyzed data to know the defects the production team is facing in policy renewals.
• Analyzed data in financial reports to understand the working of the Finance team and suggested ways to improve the reports.
• Prepared Test Plan, Test cases and Test Metrics for the requirement.
• Coordinates with the Off-shore teams in Bogota (Columbia) during Development Phase of the project, and with the Testing team in Philippines during the Integration Testing phase of the project.
• Prepared requirement demo for the business to show the future functionality of the system.
• Assisted the Business Users during UAT Testing phase and gave support to the users after the implementation of the product.
• Conducted GAP Analysis to know the discrepancies in the current and future functionality of the system.
• Assisted the QA Team in resolving the defect during integration and UAT Testing.
• Conducted Knowledge Transfer sessions with the Business users before the implementation of the products.
• Gathered and documented requirement for enhancements on the Agent Front End (AFE) application for the Agents of the Company.
• Assisted the QA team in planning and preparing the test scenarios for AFE functionalities and in Integration Testing of the AFE Functionality.
• Assisted the Business Users to Test the new functionalities in AFE during UAT.
• Prepared system workflow using Visio for the Business Stakeholder.

Environment: MS Office Suite, MS Visio, MS SharePoint, Sangit, HP ALM (Quality Center), Waterfall, PL/SQL, AFE.

Business Analyst

Confidential, Cypress, CA

Responsibilities:

• Participated with the business process team to understand process maps, requirement documents, and desk level procedures.
• Responsible for Data Manipulation and Data Validation using SQL queries in MS SQL Server.
• Interacted with data architects and data modelers for designing logical & physical data models, developed data strategy, associated policies, entity-relationship diagrams using ERWIN data model tool.
• Involved in designing and creating Tables, Views, complex Stored Procedures and Indexes using T-SQL.
• Executed SQL Statements to extract Data from Tables to verify the output Data of the reports.
• Helped with building ICD-9 to ICD-10 crosswalk map by grouping thousands of codes and ranges in Clinical, Benefits, Financial, Medical policy waves.
• Worked within a growing environment of X 12 4010/5010 HIPAA Transaction Processing 837 I, P, D, 835, 834, 820, 270, 271, 276, 277, 278, EDI, Privacy, Security, and Medicaid.
• Participated in Project Planning Tools, Workflows, Process Diagrams and GAP Analysis.
• Developed Business Process Flow Diagrams, Activity Diagrams. Sequence and Use Case Diagrams using MS Visio.
• Participated in the analysis of client business processes and functional requirements and in the preparation of appropriate documentation to communicate and validate the information.
• Supported Business CMS Case Development.
• Provided evidence of Test Execution in Quality Center (QC).
• Provided testing information and reporting out on testing activity and test summary reporting.
• Participated in ICD-9 to ICD-10 codes conversion requirement gathering sessions and created High-Level Business Requirements Documents (BRD’s).
• Conducted Brainstorming Sessions to gather Business Requirements from Market Risk Group, Risk Reporting Team and other stakeholders.
• Conducted Gap Analysis of the features and functionality of current platform version and new version to determine the new functions to be updated.
• Designed detailed FRD according to BRD and Basel regulatory requirements using Power Designer.

Environment: Tableau, Business Objects, MS Visio, MS Project, DB2, Doors, MS Word, MS Excel, MS Power Point, MS SQL Server, UNIX, MS Access, MS Outlook, MS SharePoint, HP Quality Center, WebEx.

Business Analyst

Confidential, New York, NY

Responsibilities:

• Performed Business Modeling to understand the existing business process and existing application.
• Performed Risk Analysis, change Impact Analysis on the migration from legacy system and how it affects our business.
• Assisted and participated in Joint Application Development (JAD) sessions, one-on-one interviews, phone conference by convening project sponsors, end-user representatives, development team members, subject-matter experts (SMEs), technical personnel and different stakeholders to communicate their perspectives with each other, resolve any issues and come to consensus.
• Handled the development of Business Requirement Documents (BRD), Functional Requirement Documents (FRD) resulting from JAD sessions.
• Involved in maintaining Requirements Traceability Matrix (RTM).
• Created Data Flow Diagrams/Activity Diagrams displaying all major actors in the claim management system regarding HIPAA, EDI Provider Claim Transactions.
• Worked in Enterprise Migration Team, reviewed expected changes, performed GAP Analysis & Impact Analysis, and developed Migration road trip to identify Projects, Dependencies and High-Level Schedules.
• Assisted to create General Equivalence Mapping (GEM) and Source Target Mapping (STM) and structured walkthrough for data migration.
• Assisted to develop forward and backward Crosswalk as the temporary solution to fill the communication gap between the two database systems.
• Assisted QA department to write and execute Test Plans and Test Cases.

Environment: Rational Suite, MS Office Suite, MS Visio, MS SQL Server, Oracle R12 EBS

Business Analyst

Confidential, New York, NY

Responsibilities:

• Gathered requirements from Business and SMEs to develop the mainframe and web portal backend.
• Distilled requirements into Functional and Non-Functional, and created documents such as BRDs, FRDs and SRS.
• Created keywords with advertising team for products with the highest conversion potential.
• Set up analytics reports tracking output of all online adverts published on Google or third-party websites.
• PHP pages were developed using Dreamweaver and CSS for actual web development.
• Conducted JAD sessions with Management, SME, Vendors and other Stakeholders for open, pending and critical issues.
• Participated in Daily Scrum Meetings as well as other Scrum ceremonies like Sprint Planning and Sprint Review Meeting.
• Managed Omni-Channel initiatives including order processing, transfers credit and settlement and fulfillment.
• Produced the Burndown Chart to guide team towards meeting release deadlines.
• Engaged in the design, development, marketing and support of customer relationship management applications using Siebel.
• Used SAS for Business Intelligence and data management.
• Built strong relationships with clients as well as internal and external resources and managed all phases of campaign development from concept through to reporting.
• Developed Test Plan, Test Cases and Test Scenarios to be used in testing based on business requirements and technical specifications.
• Assigned problems to appropriate software development team and tracked resolution.
• Extracted, compiled and tracked data, and analyzed data to generate reports.
• Leveraged analytical tools to develop efficient system operations. Documented enhancements for data cleansing/data quality. Performed Data Mapping from Source to Target.

Environment: MS Word, MS Excel, MS PowerPoint, RUP, UML, MS Visio, Adobe Dreamweaver, CSS, PHP.