SUMMARY

• Sr. Business Analyst with 8 years of experience in business process analysis/modeling, business requirements gathering, database design and development of Web Based, and Client/Server applications.
• Hands - on experience in eliciting and documenting Business Requirements, developing Use Cases as inspired by interactions with relevant stakeholders.
• In-depth knowledge of Rational Unified Process (RUP) Methodology, Use Cases, Software Development Life Cycle (SDLC) Processes, Object Oriented Analysis and Design (OOA/D).
• Worked with Rational Suite of tools to create requirements documents (Requisite Pro), visual data models (Rose), manage and track defects (Clear Quest).
• Competent in Creating Unified Modeling Language (UML) Diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams, Navigational Flows, Story Boards, UI Specifications and Sequence Diagrams.
• Executed Business Analysis & Supply Chain Methodologies and Iterative Software Development Life Cycle (SDLC) especially in relation to all the phases of Enterprise Resource Planning (ERP), Rational Unified Process (RUP), and Agile Processes (SCRUM).
• Functional experience with Use Case modeling (UML), Business Process Modeling, Data Modeling, Change Management, Technical Training, Software Development methodologies, QA testing, and Systems Testing of client-server and web-based systems.
• Experienced in Designing, Creating and maintaining the Universes, Business Object Reports and Domains (Security, Universe, Document) in Business Objects.
• Results-oriented Joint Application Development (JAD) Facilitator and meetings coordinator with excellent interpersonal skills.
• Strong Experience in Test Plans Development, Test Conditions, Test Cases, Test Data Creation and analysis.
• Experienced in conducting GAP analysis, User Acceptance Testing (UAT), SWOT Analysis, Risk Analysis, Mitigation Plan, Cost Benefit Analysis and ROI Analysis.
• Well versed in preparing Test Strategies, Test Plans, Test Cases, Test Scripts, Defect Reports using HP Quality Centre and other testing tools.
• Proficiency in preparing Requirement Traceability Matrix and Project Change Requests.
• Experience in conducting User Acceptance Testing (UAT), Black Box Testing and Unit Testing.
• Expert in conducting Requirement Gathering Sessions, Feasibility, Impact Analysis, Cost and Benefit Analysis, User Acceptance Testing (UAT) and Risk Analysis.

TECHNICAL SKILLS

• Agile (Scrum), RUP, UML, JIRA, Management Studio
• MS Word, MS Excel, MS Outlook, MS PowerPoint, MS Project, MS SharePoint, MS Visio
• SnagIt, HTML, SQL, .NET, Visual Basic, UNIX, Java, J2EE, HTML, MS Access
• Rational Requisite Pro, Rational Rose, Rational Clear Case, Rational Clear Quest
• MS SQL Server, Bloomberg, Quick Test Pro (QTP), Confluence, ATG 9.4

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential, Boston, MA

Responsibilities:

• Worked with the software architects/developers to ensure that the applications conform to customer requirements.
• Interacted with Users, Developers, Project Manager and Subject Matter Experts to understand the business processes.
• Initiated JAD sessions and one-on-one sessions with business SMEs to capture requirements.
• Participated in Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the changes in the proposed system.
• Responsible for preparing Business Requirements Documents (BRD), Functional Specification Document (FSD), and creation of Process Work Flows, SIT, UAT Test Cases and Traceability Matrix.
• Worked extensively with Data Modeler to verify created database schemas.
• Worked with the development team to perform SIT, Regression and exhaustive User Acceptance Testing.
• Used SQL queries for data verification in Oracle Database, Cognos reporting Platform and Access Database.
• Acted as a liaison between IT & Business groups to research and expedite solution to impediments to business requirements.
• Participated in Project Status, Test Planning and Design Review.
• Worked closely with business to create wireframes using MS Publisher.
• Created User Guides for new web application and Cognos reporting platform.
• Responsible for User training for new web application and Cognos Platform.
• Acted as the point of contact for all Oracle and Cognos related issues, and provided extensive user support during UAT phase and post implementation.

Sr. Business Analyst

Confidential, Louisville, KY

Responsibilities:

• Participated in creation of Business Process Workflow Diagrams with Stakeholders.
• Conducted meetings with business users and SMEs to identify and gather various functional and non-functional requirements.
• Analyzed business requirements and organized high-level and low-level Use Cases.
• Utilized Rational Unified Process (RUP) to configure and develop process, standards and procedures to create a Business Requirement Document (BRD).
• Conducted GAP Analysis of the different reports that were presented to clients to accommodate their requirements.
• Created artifacts such as Use Cases, Activity Diagrams and Sequence Diagrams using MS Visio.
• Planned all the RUP iterations and documented the artifacts throughout various phases.
• Participated in team meetings to improve overall implementation process.
• Monitored all the HIPAA transactions through the gateway.
• Adopted Rational Unified Process (RUP) Methodology with emphasis on best practices for iterative and incremental development.
• Played a key role in planning, testing and implementing system enhancement requests.
• Conducted JAD sessions during the various stages of upgrading the matching system and discuss the current system preference.
• Reviewed System Test Plans, wrote Test Scripts and worked with business folks to validate and execute the test scripts.
• Functioned as a primary liaison between the business line, operations and the technical areas throughout the project cycle.

E-Commerce Analyst

Confidential, North Bergen, NJ

Responsibilities:

• Facilitated project scope documentation, goals and deliverables in collaboration with business stakeholders and senior management.
• Worked as a single point of contact and SME for business stakeholders, PM, developers and the testing team throughout the redesign project at Confidential .
• Facilitated daily scrum meetings and weekly backlog grooming meetings with the entire project team in Agile Scrum development methodology.
• Documented user stories, acceptance criteria and test scenarios during requirements gathering and delivered to development team for accurate software enhancement and development.
• Documented UI requirements for desktop, tablet and mobile interface with the idea of responsive web design.
• Provided input to third party UI development team in providing wireframes and comps for desktop, tablet and mobile interface.
• Worked with business stakeholders and development team to elicit and document requirements for guest checkout functionality and later assisted QA team to successfully introduce guest checkout orders via desktop and mobile platforms.
• Worked on identifying existing Product Data and Inventory Data attributes and mapped them with redesign requirements and came up with suggestions on new Product Data and Inventory Data attributes that were needed to meet new requirements for new Facets, BOPUS, BOSTS, Pre-sell and Available in Store.
• Worked closely with various business stakeholders to come up with wireframes and get functional requirements for Buy Online Pick up in Store (BOPUS), Buy Online Ship to Store (BOSTS), Auto Refill, Product Comparison and Product Bundling for desktop and mobile platforms.
• Documented Use Cases, Workflow Diagrams, Screen Mock-Ups and Functional Requirements Specification Documents for Site Search, Product Detail Page, Shopping Cart and Checkout for desktop and mobile platforms.
• Worked with business stakeholders from Merchandising department and acted as the single point of contact for end-to-end implementation of product recommendations with third-party vendor Rich Relevance.
• Responsible for tracking bugs and replying to any clarifications needed by development, QA and business teams to get those bugs fixed via JIRA.
• Worked with external front end vendor Sequence to get new visual design and HTML pages for the new Vitamin Shoppe redesigned website.
• Prepared and maintained the traceability matrix mapping to high level business requirements, functional requirements from various FRSs and test cases.

Business Analyst

Confidential, San Mateo, CA

Responsibilities:

• Conducted requirement elicitation sessions to gather user requirements and was responsible for design, development and ownership of BRD; translated requirements to system specification and documented SRS.
• Created data mapping document for defining data flow between data source and target along with business rules and assisted the ETL development team in setting up data integration process.
• Conducted Project Management activities to achieve project milestones such as developing project initiation document, identifying project deliverables, estimating time and cost, resource allocation, developing budget plan, risk plan and detailed work schedule.
• Built SQL queries all through the application development process to retrieve data, to generate user's custom report, and to research underlying data errors.
• Employed MS Visio to develop Use Case Diagrams, Class Diagrams, Activity Diagrams, Data Flow Diagrams, State Diagrams, Sequence Diagrams, Collaboration Diagrams and Deployment Diagrams to visualize requirements and business workflows.
• Performed GAP Analysis to document the system's TO-BE functionalities in comparison with system's AS-IS functionalities.
• Participated in JAD sessions; solving problems and documenting new change requirements, researching delays and managing expectations.
• Assisted database designers in data modeling and constructing ER Diagrams, by continuous involvement in transition from business data to database models.
• Coordinated with the QA team in developing project Test Plan and Test Cases for conducting Black-Box Testing, Functional Testing, System Testing, Integration Testing, Regression Testing, Performance Testing, Load Testing and Sanity Testing.
• Coordinated User Acceptance Testing (UAT) with end users and provided necessary training.
• Managed defect tracking life cycle by identifying defects, classifying defects (severity and priority), logging defects, generating summary reports to ensure quality software.
• Created and maintained Requirement Traceability Matrix to track requirements and testing activities across the project life cycle.
• Participated in developing post-implementation documents such as the user manual and training guide for end-users along with providing support on open issues.

Business Analyst

Confidential, New York, NY

Responsibilities:

• Participated in High Level Design (HLD) reviews with the system engineers to build a proof of concept.
• Gathered Requirements by conducting JAD sessions & individual interviews with business users.
• Prepared technical design documents based on business requirements.
• Tracked the progress of the requirements assigned to team members and helped them to close the technical and functional issues.
• Documented Use Case Scenarios & Activity Diagrams for the various functionalities.
• Wrote extensive interface specifications for the project.
• Worked with business users to compile the access levels for the end users.
• Worked on creation of Training Manuals & gave demos to the end-users.
• Created the Knowledge Base documents to be used by the global help-desk team for queries pertaining to the SMART system.
• Assisted with the regression testing of the system. Also helped with the end-to-end testing involving various components/downstream systems on the SMART platform.
• Worked in co-ordination with the Business Users to complete UAT (User Acceptance Testing).

Business Analyst

Confidential, Northbrook, IL

Responsibilities:

• Authored BRD/FRD documents based on the client’s business requirements and interviews with Subject Matter Experts, and subsequently submitted to management for review and approval.
• Worked as an interface between the user and the different teams involved in the application development for the better understanding of the business and IT processes.
• Successfully conducted JAD sessions, which helped as a conflict-resolving tool. Conducted elicitation sessions such as brainstorming and focus group session to build user stories based on their interest regarding business.
• Closely worked with and supported Product Owner to manage product backlog from user stories.
• Assisted Scrum Master to facilitate scrum meetings such as Sprint Planning Meeting, Daily Scrum Meeting, Sprint Review Meeting, Sprint Retrospective Meeting and Backlog Refinement Meeting.
• Worked closely with developers in Agile team to advice on business details.
• Ensured goals and objectives of the business instead of requirement document to deliver functionality changes and evolves.
• Prepared the sprint backlogs from Sprint Planning meeting to identify and monitor the activities performed in the timeboxes
• Created User Interface Documents (UID) of prototypes and wireframes of the software solution, Guidewire Policy Center to help designing user interface.
• Created Burn-Down Chart to monitor the completion of work within the time boxes.
• Used Silk Central as a defect tracking tool to validate test case results.
• Created and maintained Requirements Traceability Matrix to ensure and forward and backward traceability among the requirements.