TECHNICAL SKILLS

• Microsoft Office Suite
• Microsoft Access
• Workflow analysis
• Excellent in generating and tracking reports
• Data mapping
• Outstanding liaison
• Expert in Visio, Project, Word and Excel
• Implementation (execution of activities)
• Multi - tasking
• Developing test cases and user acceptance
• Test case scenarios testing
• Gap analysis
• Processing change requests
• Business process mapping
• JIRA

PROFESSIONAL EXPERIENCE

Business Systems Analyst

Confidential - Mountain View, CA

Responsibilities:

• Worked with 3rd party system vendors to implement O365. Took on the role of Project Manager and Business Systems Analyst. Managed all invoices to ensure the project was under budget.
• Took on the role as Project Manager and Business Systems Analyst
• Assisted in the requirements used for the O365 statement of work.
• Partnered with a 3rd party vendor to assist in this project. Kept track of all spending and saved the company thousands of dollars.
• Tracked all tasks and timelines using Microsoft Project.
• Created corporate communications in regards to what would be implemented, timelines and expectations.
• Created test cases and managed the testing process. O365 was implemented almost flawlessly.
• Created a easy to use O365 customer guidelines.
• Execute, manage and lead a set of Office 365 customers and partners thru the Onboarding process.
• Strong leadership, relationship building to create, reinforce, motivate and guide customers and partners.
• Okta Application Administrator - Okta securely connects employees via any device to assigned applications. My role was to manage assignments, trouble-shoot issues (open cases with Okta support when needed) and integrate applications into Okta using SAML for the single-sign-on (SSO) method.
• Sr. Administrator - Blackline Application. Generated reports for Finance, and audit. Added access and deleted access when requested by the Finance Manager.
• Partnered with the Info Security team to Manage software review requests.
• Developed an MS Access Database to track software that went through the Information Security process. Employees including the Info Security team would use the database to determine if software was approved.
• Perform in-depth process and system review, testing and validation, and coordinate user acceptance testing.
• Develop technical procedures and documentation.
• Support and troubleshoot production application/system issues, collaborate with functional users to solve business issues and recommend solutions.
• Manage systems vendors including Microsoft, Box and Okta license contracts.
• Document as-is and to-be business processes for Human Resources using Visio 2016 for future automation.
• Worked with 3rd party system vendors to implement O365 and SCCM. Took on the role of Project Manager and Business Systems Analyst. Managed all invoices to ensure the project was under budget.
• Designed the Meet the Team page on SharePoint for Corporate Technology.
• Implemented user acceptance testing with a focus on documenting defects and executing test cases.
• Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
• Mapped process activities to desired outcomes to rectify operational inefficiencies.
• Recommended operational improvements based on tracking and analysis.
• Conducted interviews with key business users to collect information on business processes and user requirements.

Customer Solutions Business Analyst

Confidential

Responsibilities:

• Worked in conjunction with other project/development team to integrate and to perform testing.
• Worked with internal/external customers/partners in setting up the global EDI infrastructure.
• Experience with EDI X12 standards and mapping.

Sr. BSA/Project Manager

Confidential

Responsibilities:

• Identified process inefficiencies through gap analysis.
• Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
• Researched and resolved issues regarding the integrity of data flow into databases.
• Mapped current processes and offered recommendations for improvement.
• Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
• Created system and program specifications.

Sr. Business Analyst

Confidential

Responsibilities:

• Developed business requirements for Vision application used by the Skip Trace department. These new enhancements provided better tracking and customer service for the mortgage company borrowers.
• Documented several process flows using Visio 2003. Documented process provided a starting point for several new initiates. Including application enhancements and managing Customer Care work tasks more efficiently.
• Provided Business Analyst/Project Management support on 2 enterprise business initiatives 1) Option ARM Loans 2) Master Servicing Agreements. Initiatives required new processes and enhancements in Customer Care applications in addition to the enterprise legacy applications.
• Developed and coordinated several test cases.

Business Systems Analyst

Confidential

Responsibilities:

• Initiates new project requests.
• Test PDX and Central Fill Web Site, including developing test cases and test scripts.
• Using self - conducted interviews and system research prepares formal business requirements.
• Initiates peer review with the Business User and Development team.
• Acts as the role of Project Manager.
• Provides product support for Central Fill Applications.