PROFESSIONAL SUMMARY:

• Certified Scrum Master (CSM) and servant - leader.
• Business Systems Analyst.
• Solid technical background with Practical Project Management experience (Waterfall and Agile Scrum ) with Focused and Matrix teams.
• Self Motivated to Drive, Manage, Lead and track Cross Functional projects through complete project lifecycle with a focus on Quality and On Time Delivery.
• Waterfall and Agile experience with s (CSM).
• Knowledge of Agile techniques like: Epics, User Stories, Continuous Integration(CI), ATDD, TDD, Continuous Testing(CT), Pairing, Automated Testing, etc.
• Well rounded Project Management/ Business Systems Analysis Experience in the areas of Supply Chain Management, Dispatch/Scheduling Management, Web Services, Cloud services, Order management/fulfillment, Customer focused Web applications, Client Server applications, Identity and Access Management, Workflow Management and Operations Support Systems (OSS).
• Ability to work with all levels of the organization.
• Experience managing and working with onshore & offshore teams.
• Proven ability to manage projects effectively from Inception to successful completion on time meeting the quality objectives.
• Experience in Eliciting Business and Functional Requirements and documentation of Business Process Workflows/Use Cases / Sequence Diagrams.
• Excellent analytical, problem solving, decision-making, communication and presentation skills with ability to manage/co-ordinate activities in a fast-paced agile environment.

TECHNICAL SKILLS:

Scrum Tools: JIRA, Confluence, Bitbucket, Team Track (Serena)

Languages: Java, JavaScript, J2EE, JSP, HTML, XML, VB.

App Server: BEA WebLogic, JBoss.

Databases: Oracle, SQL Reports, MS SQL Server.

Design: UML, Visio, Tableau.

Workflow: Vitria Business Ware.

Other: MS Office Tools (Word, Excel, Power Point, Access), MS Project, Team Track (Serena), SharePoint, MS Front page, Wiki, Docushare, CVS, Perforce, Google Docs/Sheets/Slides/Drive, WebEx.

PROFESSIONAL EXPERIENCE:

Agile Scrum Master/ Sr. Business Systems Analyst

Confidential, San Jose, CA

Responsibilities:

• As an Agile Scrum Master / Sr. BSA; I work with the product owners/business users and Software development teams to successfully roll out many new projects and enhancements to the systems with high quality and under budget using Agile/Scrum methodologies.
• Led the scrum team to successfully Implement the Equipment Inventory Management System on the Oracle Fusion Cloud platform by working with the product owner and Development team.
• Led the scrum team to roll out the web-based Inventory Order Management System for Dispatch Team by eliminating the old thick client which significantly improved the technician’s productivity and systems performance.
• Helped the Data migration team to successfully migrate the customer, service data and billing information from ‘ Confidential ’ profile to ‘GTT’ profile.

Agile Scrum Master/Project Manager

Confidential, San Jose, CA

Responsibilities:

• As an Agile Scrum Master/PM; I worked with the global IT development team of 30+ members which includes Dev managers, team leaders, software engineers, architects, QA and support experts located in different countries.
• Conduct Daily/Weekly scrum meetings for all my projects with the Dev & QA Teams.
• Manage Schedule/Scope of the project using Scrum by driving Release Planning, Sprint planning and by monitoring/managing backlogs (Release Backlog, Sprint Backlog / Defect Backlog) and Burndown charts.
• Facilitate the collaboration of the Scrum team (UX, Engineering, Onshore & offshore Dev/QA) and Product owner during Sprint planning and Sprint demo/Retrospective to plan and manage sprints.
• Support and assist Product Owners with backlog maintenance, backlog prioritization, and user story development.
• Work closely with the developers to resolve the production issues and provide timely support to the customers.
• Facilitate the Scope discussions between business and engineering team using PRD, ORD, TSD and Story sessions.
• Responsible for creating project plan, creating schedules using the estimates from the technical leads, updating milestones and tasks, highlighting risks and keeping all stakeholders updated with the Project Status. Ensure resources are allocated to all the project activities, by working with the engineering managers.
• Present project estimations (cost/ time/ risks/ mitigation plans) to management for approvals.
• Have contributed to million+ cost savings for Supply Chain and Field Operations team per year.
• Develop Detailed Plan for projects / phases and Drive projects through complete SDLC.
• Present Weekly Status/ Issues/ Risks to Management on the projects and initiatives.
• Work Closely with Business Teams, Visual Design, QA, Technology and management to provide support for ongoing Product Planning and development.
• Recommend Process change, Co-ordinate Demos, UAT and the sign off.
• As a project manager; managed and implemented several projects successfully with the on-site software development team of 10 people and offshore team of 20+ people.
• Managed many migration projects and helped the team to migrate the customers, data and billing from different partner profiles into ‘ Confidential ’ partner profile on within the short period of time.
• Go to person for any new product introduction in the company. Helped the Product team to introduce key products like Multi-EVC Ethernet with Cloud offering, EoCu, Wireless Backup, etc.
• Managed the Dispatch project by working with Field Operations team and Software Team and helped the team build an Online Tool (DART-Dispatch Agent Reporting Tool) to become the one stop solution/tool for all the Dispatch Team’s need.

Scrum Master/Sr. Business Systems Analyst

Confidential, San Jose, CA

Responsibilities:

• As a Senior Business Systems Analyst/Scrum Master, I worked closely with the business and System teams to successfully roll out many new products and enhancements to the systems with high quality and under budget.
• Managed and handled several software migration projects successfully.
• Successfully delivered many product introductions every year and implemented many new features in Service fulfillment, Customer service, Dispatch, Supply Chain, Billing and Trouble Ticket applications on time and within budget.
• As part of the company split between MegaPath and Confidential, managed several split migration projects and cloned many applications for both the companies with customization according to their business requirements.
• Worked with Product Team and Software development team closely and implemented the company’s flagship Ethernet based products like Ethernet Over Copper and Asymmetric Ethernet which helped the company to move from ATM based product to Ethernet based product and made the company profitable quickly.

Sr. Software Engineer

Confidential, CA

Responsibilities:

• As a Team Lead, I managed and led the onshore and offshore development team of 8 people to develop & deliver high quality software applications by providing technical support on day-to-day basis.
• Project lead in design, development and implementation of several new products introduced in Covad’s DSL business. Managed & successfully delivered all the projects by working closely with the onshore and offshore development teams.
• Played a key role in development & implementation of Covad’s Retail Order Fulfillment System (CBS).
• Maintained and enhanced Covad’s Order Fulfillment System (Eagle) to support the growing company needs and to support the new product launch happens very often. Eagle is the backbone of Covad’s Operation Support System (OSS) designed using Java J2EE distributed Architecture. This application processes the whole operation from receiving the Order to completing the Order and sends it to billing to start billing the customer.
• Rolled out web-based Order management front end systems, eliminated old thick client distribution process and added new work log features, significantly improved CSR productivity.
• Saved $600K in annual maintenance by a) recommending open-source application server JBOSS and migrating off expensive BEA application server b) Hardware consolidation using virtual machines (Solaris containers).
• Improved company’s EBITDA profile by implementing market differentiating bonded T1 product line within budget and on time.
• Analyzed requirements for major projects like ‘Covad Broadband Solutions’(CBS), ‘Bonded T1 Rollout’, ‘ADSL2+ Rollout’, ‘MPLS VPN Rollout’, ‘Value Added Services Platform Rollout’ and documented Software Requirements Specification.
• Greatly improved agent productivity and improved installation intervals of the DSL orders by implementing many enhancements and automation in the order fulfillment process like automated Kit Shipment (KMS), Dispatch automation by integrating with External dispatch vendors and automating many steps in the workflow where manual intervention is not needed.
• Integrated Covad’s Order fulfillment system with UPS (United Parcel Service) to procure and ship the DSL equipment’s(CPE) to the customer location and track the shipment and return of the equipment and made it fully automated which saves millions of dollars to the company every year.
• Led J2EE design and development of major interfaces within internal systems and with vendor systems.
• Hired team members and mentored them to become high performers and key contributors in short span of time.

Software Consultant

Confidential

Responsibilities:

• Designed and developed the Kit Management System (KMS) for Covad to automate the Self Install Kit shipment and Retrieval process. This application allows Covad to ship the CPE Self Install Kit to the customers and Install the DSL service without sending the Technician onsite. This saved millions of dollars for Covad over the time by reducing the manual work, headcount, reduced fulfillment interval, automated kit return process, etc.
• J2EE, JDK1.3, EJB, JDBC, XML, Oracle, BEA WebLogic App Server, Unix.
• Designed and developed the web based Dispatch Technician Reporting application that allowed users to report the DSL Installation remotely and update various information related to the order and DSL service Installation. This saved millions of dollars for the company by enabling the users to report it from onsite without having to call the CSR Agent, avoiding manual errors, saving expensive technician’s time onsite, enabling more dispatches per day, etc.
• Java, JSP, Servlet, HTML, JavaScript, Oracle, BEA WebLogic, Unix.