SUMMARY

• Over 7+ years of experience as aBusiness System/ProcessAnalyst (Healthcare, Banking/Finance, Retail) with extensive experience in enhancement, technology delivery and transformation projects.
• Conducted project scope meetings and requirements gathering sessions to document business requirements into Functional Specifications Document. Verified requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Excellent Analytical skills to understand the Business Process and Functionality. Developing Functional Specifications for business process refinement and automation, data modeling conducting feasibility studies.
• Sound Proficiency in analyzing and creating use cases, use case diagrams, activity diagrams, class diagrams, swim lane diagrams, Entity - Relationship diagrams, business flow diagrams and sequence diagrams using MS Visio.
• Strong knowledge in developing aplan, assigningtasks, tracking progress, managing thebudget, and analyzing workloads using MS Project.
• Extensive experience in interfacing with the business to document functional requirements.
• Stakeholder management experience coordinating between business leads and IT teams.
• Creating power point presentation, word document and MS excel for developing custom reports.

TECHNICAL SKILLS

Operating Systems: Windows, Mac, Linux

Business modeling and requirement management Tools: MS Visio, MS Office Suite, Project, UML, Rational Requisite Pro, JIRA, Rally, Doors, PALM

Languages: HTML, C- language

Database: MS SQL Server, MS Access, Oracle

Content Management: MS - Share Point, Office 365

Testing Tools: Software Application Testing Life Cycle, HP ALM

Other Tools: Project, Share point, IBM Watson, IBM Data Stage, SAS, Mainframe, Tableau

Software Methodologies (SDLC): Agile Safe, Waterfall, Kanban, Scrum

Documentation Tools: Confluence/JIRA, MS Office Suite - Word, Excel, PowerPoint, Tableau

Requirement Management Tools: DOORS, Rational Requisite Pro, Blueprint Requirement Center

PROFESSIONAL EXPERIENCE

Business System Analyst

Confidential - Wayzata, MN

Responsibilities:

• Primary responsibilities include but are not limited to engaging with content SME’s from various towers - Network, Data Management, Application development and Info Security to re-engineer processes and create evergreen artifacts and templates.
• Collecting detailed requirements for Ansible automation to ensure compliance to pre-defined standards and generation of drift reports to detect non-compliance.
• Strategically placing control points within processes to yield evidence and store them in repositories for compliance and audit needs
• Acted as a liaison between the Business and Delivery Team through the project life cycle to communicate and validate requirements, and to define and drive business requirements from initiation to implementation using Agile SCRUM Methodology.
• Engaging multiple technology teams to evaluate current delivery processes and controls to identify changes needed.
• Produce templates to create artifacts that can be maintained as evergreen
• Identify key decisions and facilitate decisions to be made
• Creating re-usable templates and written artifacts to optimize the tech team engagement
• Creating visual depictions of as-is and to-be processes, changes to influence decisions by leadership
• Self-identifying artifacts needed to complete milestones and perform a work breakdown of deliverables to meet deadlines
• Develop business requirements for program deliverables involving technology tools such as Ansible and Bit Bucket
• Systematically identifying impacts between teams within the program
• Identifying key decisions and facilitate decisions to be made
• Creating re-usable templates and written artifacts to optimize the tech team engagement
• Producing project plans for assigned work streams within the program m. Partner with program manager on identifying delivery risks and solutions to protect delivery timelines.

Environment: MS Visio, MS PowerPoint, Ansible, BitBucket, MySQL, JIRA

Business System Analyst

Confidential - Eagan, MN

Responsibilities:

• Assisted in business planning & execution through leading a team of project manager, developers, consultant & delivered quality solutions to clients.
• Analyzed data sets, performed data integration, warehousing, data quality services using informatics ETL tools.
• Demonstrated strong research ability and quick adaptability by gathering industry information and formulated analysis to support senior management decision making process.
• Worked extensively on EDI formats, EDI data extraction, EDI data mapping, EDI data analysis, claims processing, reading and understanding unprocessed EDI and provided the right solution.
• Worked in various healthcare areas like Enrolment, benefits, claims, Medicare, Medicaid, implementation of HIPAA key EDI transactions.
• Involved in HIPAA gateway transactions 997/999 and converting HIPAA 4010 messages into HIPAA 5010.
• Defined overall project delivery approach, resource scheduling, and project deliverable(s). Skilled in dealing with both technology and business management
• Analyzed and reviewed Business and Functional requirement documents and the technical specifications for HIPAA EDI transactions.
• Involved in impact analysis of FACETS adjudication system because of change in EDI transactions.
• Experience in providing organizational change management solutions in support of large-scale process/ technology projects and other departmental/organizational initiatives
• Ensuring timely and accurate Reporting, Process & security compliance for all the team members with existing Delivery Center and Client process controls, tools, and methodologies.
• Manage relationships with project stakeholders, including internal and external clients and vendors, keeping them informed of progress and issues in order to manage expectations on all project requirements and deliverable(s).

Environment: Microsoft Project, JIRA, Informatica ETL tool, Curam, MySQL, MS Office Suite, Visio

Business System Analyst

Confidential, Atlanta, GA

Responsibilities:

• Analyzed the existing business requirements documents to review functional and detail design specification of the application.
• Conducted interviews with key business users and end users to collect requirements and business process information.
• Implemented Incident Management for security group using Dynamics CRM 2016 to manage cases pertaining to the vulnerabilities reported on any company’s software.
• Evaluate business opportunity by conducting market research, creating a business case, eliciting senior management support and funding approvals.
• Creating narrative Use Cases, (UML modeling) - Use Case Diagrams, Activity Diagrams, Data Flow Diagrams using MS Visio and also define its scope and objectives.
• Communicated with business partners and technology to analyze the data to fit the requirements while working with Quality Assurance (QA) teams to ensure business needs were met and systematic bugs were eliminated.
• Developed post-implementation reviews through coordination with QA teams, off-site developers and in-house business users in order to draw out lessons learned and ensure benefit realization.
• Identified and managed project risk by creating an open forum where both developers and business users could participate equally in the continuous improvement of trading and portfolio management technology.
• Conducted project kickoff meetings and Solution meetings with team members to explain roles/ responsibilities, relationships with other groups, deliverables, timelines, assignments and status reporting.
• Organized and facilitated agile meetings as well as supporting the implementation of Agile scrum across all work streams to ensure continuous improvement.
• Participated in daily scrum calls to discuss issues, plan of action and resolve subject queries raised by the technical team.
• Worked in conjunction with the Project Manager and scrum master, to ensure smooth development cycle and made defect reports, while meeting with developers, describing them about defects found in the system.
• Developed reports and structure presentations to present key messages to senior management.
• Logged and maintained the defects daily basis assigned the defects to the related technology partners.
• Performed user acceptance testing (UAT) to validate user requirements and expectation.
• Composed and assimilated data from SQL Server, MS Access and Excel to create data sets.

Environment: SQL, MS Visio, JIRA, Agile, MS Office, SAS/Access.

Business Analyst

Confidential - San Francisco, CA

Responsibilities:

• Assisted stakeholders and PMO to create Business Requirement Documents by identifying functional and non-functional requirements.
• Acted as an interface between Project Managers, Subject Matter Expert's (SMEs), Developers and QA Team on requirement gathering.
• Product Development process used for designing the application That included making Use Cases & Use Case Diagrams.
• Involved in creating and analyzing current state flow diagrams of processes & UML Diagrams using MS Visio. Thereby, depicting the future state flow diagrams using MS Visio by interviewing various SMEs and feedback from IT solution architects.
• Worked on iRise for creating stimulations along with MS Visio.
• Conducted Requirement gathering sessions with various SMEs located at the different company locations across US related to assigned tasks.
• Managed clients contact management including monitoring and recording interactions and communications through CRM (Customer Relationship Management).
• Involved in documenting Functional Requirements in Functional Requirements Definition Documents (FRD) for Vendor selection, Appraisal, skip tracer and Recovery processes.
• Depicted User Requirements, Change Management, and Dependencies between other assignments within the project as well as other applications interacting with the assigned application and other possible risks.
• Created the future state screen shots in Power Point to represent to the business for final validation and signoff.
• Wrote Test Scripts, Did UAT and a part of Manual Testing.
• Actively involved in walkthroughs and meetings with Project Team members including other Business analysts assigned within the same application and team lead to discuss related issues.

Environment: MS OFFICE, MS SQL Data Base, JAVA, Share Point, MS Visio, MS Project.

Jr. BUSINESS ANALYST

Confidential

Responsibilities:

• Coordinating all aspects of multiple projects such as initiation, planning including budgeting, scheduling, task assignment, tracking, change Management, status reporting and risk management.
• Responsible for creating and reviewing business requirements, functional specifications of project
• Worked with production staff to identify and map detailed current processes, identify gaps and failure points, perform root cause analysis and develop functional requirements that supported overall strategy, goals and objectives.
• Prepared graphical depictions of Textual Use Cases, creating Use Case Diagrams, Activity Diagrams, and Business Flow Diagrams using MS Visio.
• Assist with user testing of systems (UAT), developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Responsible for identifying and documenting business rules, created detailed Use Cases and conducted User Acceptance Testing.
• Developed the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Assisted the Project Manager in setting realistic project expectations, in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.
• Intermediary for projects with other corporate departments, including Executive, Legal and Information Services as well as vendor relationships. Extensively work on Access, MS Visio, Excel, Word, PowerPoint, SQL, and MS Project.