SUMMARY:

• I have over 5 years of experience as a Business Systems Analyst with experience in business process analysis, business modeling and business requirements gathering that support financial services using iterative approaches of the
• Agile framework and Waterfall (Linear) approaches to deliver IT solutions. I also have over 5 years of experience working in the Banking industry with an excellent knowledge of the industry (Retail banking, Investment banking
• Financial and Accounting Principles, Automated financial systems experience like oracle, SAP, wires, ACH, Tokenized payments) and financial services (Mortgage, Loan IQ).

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Managed the SDLC process within the Agile (Iterative) framework throughout the project.
• Worked with business units and provided operational risk expertise and consulting for projects and initiatives with high risk.
• Consulted with business executive management to develop corrective action plans and also to effectively manage change in the organization.
• Identified opportunities and coordinated the development of materials as well as coordinating delivery.
• Participated and provided support to the tech teams in the digitalization of the software throughout the entire project phase.
• Interviewed SMEs and stakeholders to better understand application requirements.
• Participant in requirements discussion with business team, developers and stakeholders.
• Conducted JAD sessions, interviews and requirements workshops to gather business requirements from stakeholders, business users and external users.
• Acted in a Project Manager capacity in Monitoring and Reporting Progress.
• Involved in Activity Planning and Sequencing while acting as a Project Manager.
• Prepared documents for the use of Tokenization and Encryption of payment information to secure payment transactions based on PCI Security Standards.
• Studied current PNC online web application to gather some of the required functionalities.
• Included features like expenses by category and included options to view expense graphs to help account holders manage their finances.
• Supporting product functional enhancement through requirement gathering, writing of business/functional specifications.
• Created functional requirements, user requirements, and use cases from the business and systems requirements.
• Worked with various payment gateway processors such as Cybersource, Global Collect, WireCard and PayHost.
• Serve as a liaison between clients, senior executives, project managers, and operations team to identify and assess risks, develop solutions, and maintain effective communication.
• Generated wireframes to get consensus and approval of sponsors and business owners on the look and feel of the application.
• Facilitate change management processes to control requirements scope creep.
• Manage requirements and artifacts in Collab, Serena RM, and SharePoint
• Involved in getting Executive management support and sponsorship for SharePoint implementation in the project.
• Involved in SharePoint goals creation.
• Prepare and present reports reflecting trend changes using PL SQL and Microsoft Office
• Validate data quality using Oracle PL - SQL
• Writing 'Select', 'Count' and 'Join' queries on PL SQL server to ensure data normalization.
• Used PL SQL to manage data documentation, data dictionary, data mapping, data modelling and transformation, report template, Data interface control document.
• Used PL SQL to attain Third Normal form in data normalization.
• Create activity and sequence diagrams to model workflows, business processes and complex logic, using MS-Visio
• Facilitate and participate in Agile events including sprint planning, retrospective, review, and stand up meetings.
• Documented and analyzed business requirements to create a multiple payment types such as Credit cards, paypal based on ATG Ecommerce platform.
• Promoted the scaled agile framework which incorporated SCRUM practices.
• Monitor burn-down charts, and task management
• Create wireframes and site maps using Balsamiq
• Supervised the User Acceptance Test (UAT) to test the usability of the application.
• Took part in daily test Error Review Team meetings
• Interacted with other teams through walkthroughs, teleconferences, meetings, etc. to resolve various issues
• Actively served and supported Product Owners and Development Teams in their quest to deliver technology solutions using Automated Financial Systems experience.
• Provided support to teams using a servant leadership style and leading by example while using Scrum and Agile processes.
• Guided and Coached the Scrum Teams and organization on how to effectively apply Agile/Scrum practices.
• Ensured that Scrum processes are followed and Scrum metrics are gathered in order to track team progress.
• Assessed the Scrum Maturity of the team and organization, and coached the team to higher levels of maturity, at a pace that was sustainable and comfortable for the team and organization; Inspect and Adapt.
• Identified and removed impediment and also guided the team to remove impediments.
• Built a trusting and safe environment where problems were raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.
• Facilitated getting the work done without coercion, assigning, or dictating the work.
• Facilitated discussions, decision making, and conflict resolution.
• Facilitated and organized project planning, daily stand up meetings, retrospectives, sprint planning, and demos.
• Assisted with internal and external communication, improving transparency, radiating information, and building consensus among stakeholders.
• Supported and educated Product Owners, especially with respect to refining and managing the product backlog.
• Owned and Evangelized the ticketing process flows and related systems (Jira, Confluence, Ticket Escalations, etc...) for Scrum Teams.
• Assisted with managing cross-team technology driven initiatives.

Confidential

Business Analyst

Responsibilities:

• Managed conversion of waterfall documentation into user stories and acceptance criteria, to support Agile software development
• Created test cases to support test automation
• Facilitated story reviews and refinement sessions with development team
• Facilitated story estimation meetings using poker planning technique
• Supported the product owner in negotiating with stakeholders on prioritizing the product backlog
• Prepared and Documented business requirements and needs identification to conform with the requirements and specifications of FusionBanking Loan IQ.
• Responsible for developing, implementing and monitoring risk-based programs to identify, assess and mitigate any operational risk that arises from inadequate or failed internal processes, people, systems or external events, while maintaining a balance between risk mitigation and operational efficiency.
• Gathered requirement documents that facilitated the implementation of the end to end back office processing and servicing of loans
• Created user guide for the application.
• Managed the SDLC process within the Agile (Iterative) framework throughout the project.
• Conducted User Acceptance Tests (UAT) with select stakeholders
• Designed mock-up screens used for data collection web-forms
• Conducted peer reviews for user stories and acceptance criteria
• Assisted with logging and tracking of documentation and software defects in HP ALM
• Created data mapping and entity relationship models
• Analyzed data using MS Excel functions including filters, pivot tables, and conditional formatting
• Created user interface specifications to support the development of user interfaces
• Created user manuals to aid users.

Confidential

Teller Lead

Responsibilities:

• Ensured staff members acted in line with the organizational set goals and objectives.
• Tracked individual staff performance and ensuring that it was in line with set goals.
• Handled branch Income and Expense Analysis.
• Managed Accounts payables and receivables for the branch and ensured the branch was not in breach of regulatory guidelines.
• General Branch banking administration.
• Handled customers cash/check deposits and withdrawals.
• Issued cashier's checks and money orders.
• Uncovered sales and referral opportunities during customers interaction.
• Assisted in ensuring efficient and effective rendition of returns to regulatory bodies (CTR/MIL).
• Assisted customers resolve issues and complaints.
• Handled GL and ATM reconciliation and account proofs.
• Managed wire transfers and ACH processes.

Confidential

Administrative Assistant

Responsibilities:

• Assisted in handling and tracking of staff personnel records.
• Assisted in handling staff promotions and retirement records preparation and execution.
• Assisted in voucher preparations and record keeping.
• Assisted in financial records preparation and reconciliations.