SUMMARY:

• 7 years’ experience as a years working experience asBusinessAnalystin financial services industry. and Business Analysis.
• Experience in business process analysis/modeling, business requirements gathering, database design and development of Web Based, and Client/Server applications.
• Successful in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML) using Rational Rose & MS Visio.
• Expertise in using Rational tools for creating use cases, version control, and defect tracking and monitoring and used the Rational Unified Process (RUP) methodology in all areas of the software development life cycle (SDLC).
• Working knowledge of implementing software development projects using methodologies such as Waterfall, Rational Unified Process, Agile/Scrum.
• Strong al background inbusinesswith in - depth understanding of economics, financial markets and corporatefinance.
• Expert level in SAS Analytical Software with hands-on experience performing data manipulation, data analysis andbusinessprocess automation, financial modeling and statistical programming.
• Proven experience with relational databases and thorough understanding of SQL.
• Strong proficiency in Java, VBA and R, and in progress to Python.
• Demonstrated understanding of the fundamentals of data structure and algorithms.

TECHNICAL SKILLS:

Project Management Tools: Microsoft Office tools, MS Project, MS Visio, MS Access, MS Word, MS Excel, MS Outlook, and MS PowerPoint Demonstrated ability to work actively in different phases of Software Development Life Cycle (SDLC) using Agile/SCRUM, Rational Unified Process (RUP), and Waterfall Methodologies

Testing Tools: Quality Center and Quick Test Pro (QTP), Quality centre

OADD Quest Tools: Rational Rose, Rational Requisite Pro, Rational Clear Case, Rational Clear

Operating System: Windows, LINUX, UNIX

Data Analysis and Financial Modeling Tools: SPSS, MS Excel (Pivot tables, VLOOKUP, VBA and SQL.

PROFESSIONAL EXPERIENCE:

Confidential, Mount Laurel, NJ

Business Analyst

Responsibilities:

• Monitor forecasting and staffing needs for loan officers in five states.
• Worked daily with Vertical Managers to make sure all adherence goals of eighty-six percent are met and that we ensure we obtain all sales floor goals by Vertical.
• Trained my team on ways to improve adherence and build rapport with Management.
• Worked with Management to create a Workforce Department.
• Attended the Calabrio Conference in October 2016 and rolled out Workforce Management to FreedomMortgageas of December 2016.
• Have taught Management how they can work with their loan officers to work on conformance and adherence goals.
• Helped with forecasting and create schedules that will best suit thebusinessneeds.
• Currently am the team lead for my team ofBusinessAnalyst(Workforce Management).
• Showed on a daily basis to leadership and Management the value of Workforce Management to Confidential .
• Made sure all real time exceptions are entered to ensure adherence numbers were accurate.
• Excellent Prototyping skills for walkthrough presentations for stakeholders and Scrum teams.
• Excellent writing skills, especially with regard to publishing requirements to both technical and non-technical audiences in the form ofBusinessRequirements Documents, Functional RequirementsDocument, Non-functional Requirements Document, User Stories Specifications, InterfaceControl Documents, Data mappings and Models.
• Perform stakeholder analysis to perform identify team members and build a communication plan to interface with different user groups.
• Facilitate monthly meetings with clients to document requirements and explore potential solutions.
• Designing activities diagrams for application process and documenting use cases.
• Implemented a risk and defect tracker to identify opportunities to Microsoft suite including Excel, Access, improve operational excellence. and SharePoint.
• Leadbusinessanalystsin theBusinessControls team in the creation of a Encompass new quality program for the servicing department.
• Translated and presented project concepts into effective visual images which clarified design elements and issues for bothbusinessand technical audiences.
• Extensively worked with all the phases of software development life-cycle and served as a liaison between the development and thebusinessteams.
• Created documents for the first-time users of Bill Pay system.

Confidential, Los Angeles, CA

Business Analyst

Responsibilities:

• Worked with the business team and technology team in substantiating the System Requirement Specification document for the project.
• Expertise and able to provide valuable expertise in matching goals to sales forecasts and pricing schedules.
• Experienced in gathering user requirements, application development, testing and documentation by Unified Modeling Language using tools Requisite Pro.
• Engaged in analysing requirements, identifying various individual logical components, expressing the system design through UML diagrams.
• Prepared detailed design documents to translate business process effectively for developers and product managers using MS Visio.
• Conducted meetings and give presentation to stakeholders and users to review/manage expectations and identify opportunities to improve the efficiency and productivity of the project.
• Communicated timeline and budget requirements to key stakeholder/business owners throughout project plan.
• Developed a Test Plan for testing the Functional and Non-Functional requirements.
• Developed and Executed Test Cases based on the use cases for testing existing and new functionality of the To-Be implemented call center.
• Substantiated the new manuals for the enhanced systems highlighting the changes for all user groups.
• Proposed and implementedbusinessprocess improvement solutions across the enterprise.
• Responsible for Gathering requirements from Stake holders.
• Responsible for creating requirement artifacts likeBusinessRequirements Document (BRD) and Functional Requirement Document (FRD).
• Perform feasibility analysis to evaluate multiple options and determine best fit solution.
• Perform GAP analysis to evaluate solution scope by doing an AS IS to TO BE comparative study.

Environment: Rational Requisite Pro, Rational Rose, SQL, MS Office, MS Visio, EDI, MS Excel, MS Word, MS PowerPoint, Agile, MS Visio, Business Objects, UML, RUP, MySQL.

Confidential, New York City, NY

Business Analyst

Responsibilities:

• Perform role as technicalbusinessanalyst, acting as liaison between LexisNexisproduct management and information technology for enhancements to background screening and verification applications.
• Worked with account managers andbusinessusers to gather requirements.
• Created the SRS document for portal user-interface and system interfaces for various web services with the functional requirements, user interfacerequirements, screen prototypes etc.
• Definebusinessrequirements for system upgrades and translate to functionalrequirements for IT design and development.
• Created process flows for servicing and acquisition processes. Documented all the changes in the initial templates.
• Provided feedback on process enhancement for various products/processes.
• Managed the Requirements (Businessas well as System requirements), performedrequirements analysis along with the creation of Use Case Scenarios.
• Modeling of thebusinessand application using Rational Unified Processing(RUP) and Unified Modeling Language (UML).
• Document requirements using standard process deliverables and use cases.
• Coordinate design efforts with IT development, quality control, testing, and implementation teams.
• Monitor all phases of SDLC to ensure successful implementation and communicate status to product management.
• Incorporated various checkpoints and Regular Expressions in Scripts wherever requiredusing QTP.
• Interact regularly with client and Amdocs teams to deliver timely, high-quality testing solutions.
• Tested High-Definition Multimedia Interface video and audio applications, hotplug,Separate Video, non-digital video signal, composite video and red, blue and green color model.
• Monitored the use of SIP (System Initiated Protocol) for integration of applications.
• Participated in requirement walkthroughs and creation of test plan.
• Conducted Gap Analysis to ensure allBusinessRequirements were covered by test cases.
• Responsible for coordinating, facilitating, troubleshooting, and maintaining the overall integrity of the production environment.
• Diagnosed connectivity issues including cabling, IPv4/6, network drivers and settings.
• Coordinated with vendors for hardware parts, repairs and replacement.
• Acted as a point of escalation for Tier 1, 2 and 3rd level technicians.

Confidential, New York, NY

Ecommerce Business Analyst

Responsibilities:

• Collected detailed requirements from Marketing Merchandising team.
• Documented the Homepage, My Account, Browse Page, Product Detail Page, Cart, Checkout FRS(Functional Requirement Spec).
• Gathered requirement for Confidential iPad and iPhone app. Documented iPhone iPad App FRS.
• Complete research that meetsbusinessand systems standards and requirements.
• Develop/Maintain use cases suitable forbusinessuse.
• Conducted user interviews, analyzebusinessneeds, and propose system solutions.
• Develop/updatebusinessprocess documentation both "as-is" and "to-be".
• Collaborated with project managers in defining detail tasks for project plans.
• Validated requirements for quality attributes, such as clarity, conciseness, correctness, completeness, testability, and traceability.
• Translated thebusinessand user requirements into system requirements.
• Tested PIM category attributes in Stibo Systems.
• Collected, documented, and managed the product & project requirements.
• Created, planned, and facilitated product testing within the on & off-shore teams.
• Coordinated product planning, execution, and launch withbusinessstakeholders.
• Acted as the liaison between thebusinessstakeholders, IT team, and executives.
• Managed Scrum sessions (Project Meetings) as well as Sprints (Iterations).
• Manage production ofe-commercemarketing efforts including email campaigns, marketing modules, touts, data imports, and image load on WebSphereCommerce7 platform.
• Working on creating Design specifications and Implementation plan for R7 SAP migration migrating from Order Management System to SAP.

Confidential - Richfield, MN

Sr. Business Analyst

Responsibilities:

• Diversified and rich experience of leading and working in different projects covering a wide umbrella of management technology projects:
• CRM: Revamp and implementation of SalesForce for Agent Oversight System to match business needs and optimize business processes.
• RFI / RFQ: Planning, design and execution of Request for Information / Quotation to further scale the use of CRM solution to match growing business needs and optimize business processes Agent Oversight System, exploring multiple CRM solutions.
• Business Analysis: Planning, design and execution of business requirements for My AARP Conection.com.
• Support System: Planning, design and execution of streamlined support for both internal and external users on MyAARPConnection.com through deriving support workflow and enhancement to ZenDesk.
• Web Analytics: Design, develop and deploy insightful tracking and reporting to provide in-depth visibility of operations and predictions for MyAARPConnection.com through Google Analytics.
• Part of the multi-functional team covering