SUMMARY

• Business Analyst professional with 7+ years of expertise in Banking, Healthcare and Retail domains.
• Strong knowledge of Software Development Life Cycle (SDLC), waterfall, Agile/Scrum and Rational Unified Process (RUP).
• Extensive experience in gathering Business and Functional Requirements, Business Scope & Vision Document; developing Business Requirement Document (BRD), Functional Requirement Document (FRD), Communication Plan, Use Cases; and conducting Gap Analysis & Risk Analysis.
• Experienced in creating Sequence Diagrams, Collaboration Diagrams, Activity Diagrams, Class Diagrams using Rational Tools and MS Visio.
• Worked with SDLC including Feasibility Study/Gathering Requirements, Analysis, Design, Development, Testing, User Acceptance Testing (UAT), Implementation and Post - Implementation Validation.
• Documented User Stories and facilitated Story Point discussions to analyze the level of effort on Project Specifications.
• Analyzed and defined business processes both “AS-IS” and “TO-BE”.
• Proficient in conducting Requirement Gathering Sessions like Joint Application Development (JAD), Joint Requirement Planning (JRP) and Interviewing Stakeholders with superior organizational and presentation skills.
• Worked closely with Stakeholders, SMEs and Staff to understand and document Business, Functional and Software Requirements.
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases.
• Hands-on experience in Project Management, Gathering Requirements, Data Modeling, Business Process Flows, and Implementation Plans.
• Extensive experience in the field of Business Analysis, Risk Analysis, Software Validations in Banking projects, multi-tier, and web-based application for various horizontal and vertical industries.

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential, San Francisco, CA

Responsibilities:

• Worked with Product Owner on artifacts such as Product Backlog, Sprint Backlog and Sprint Burn Down Chart, and did business process management.
• Publicized the team's progress and successes to made sure they were highly visible to Product Owner and Stakeholders.
• Created a product roadmap for the various stages and releases throughout the project lifecycle.
• Conducted timely requirement review sessions with the Stakeholders and end users to ensure the product verification.
• Involved in data modeling to design tables for reporting purposes.
• Wrote SQL queries to extract reference data from various databases.
• Conducted JAD sessions with the Stakeholders, End Users and SMEs to determine the critical business processes and identify key functional requirements for the new system adhering to the Mortgage Servicing Industry practices and FDIC guidelines.
• Elicited requirements through brainstorming sessions and identified primary actors their roles and functions.
• Created various UML models like Use Case diagrams, Activity Diagrams and Process Flow Diagrams in MS Visio.
• Created and managed all the requirement artifacts in Quality Center.
• Identified the key Stakeholders and the Business Users of the application.
• Facilitated Daily Scrum Meetings, Sprint Planning Meetings, Sprint Review Meetings, and Sprint Retrospective Meetings.
• Actively conducted and participated in weekly meetings to analyze the progress and maintained status reports.
• Created Test Cases, reviewed Test Cases and maintained the Requirement Traceability Matrix (RTM).
• Performed Functional and UAT testing before the system went live.

Business Analyst

Confidential, Glendale, CA

Responsibilities:

• Provided support to Product Owner in developing, maintaining and grooming product backlog. Used UML to create Use Case Diagrams for requirements.
• Data Analysis was performed on customers, products or services used, geographic locations involved in the transaction so that Risk Management team can take appropriate actions.
• Determined the client's risk score based upon key attributes such as nature of the business, country of incorporation/ operation, organizational structure and transactional history.
• Developed Use Cases and used Rational Rose to draw Process Flow Diagram, Activity Diagram and Sequence Diagram that can help validate different business process.
• Created new alerts if a customer performs several transactions on the same day from different branches or transferring money in several transactions so that it doesn't meets the threshold value.
• Created and updated monthly dashboard for the global KYC/AML officer on new high-risk accounts to direct management where to allocate resources to ensure policies and procedures were appropriate for the firm's risk profile.
• Supported in building the Rule-based and Algorithm-based Assessment Models to quantify Real-Time Account On-boarding Risk (RAOR), which assesses a customer's risk before they open an account.
• Obtained requirements from Business Stakeholders of the functionalities needed for KYC Program and ensured the requirements obtained were consistent with BSA/AML Policy and regulatory requirements.
• Extensively researched and collected the customer financial documentations and completed research for suspicious activity reports on KYC, AML, and BSA analysis reports for flagged accounts.
• Conducted meetings with stakeholders to identify problems, resolve issues and provide solutions as per their requirements and business practices for regulatory reporting.
• Automated the generation of Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reports in compliance with AML.
• Reviewed Office of Foreign Assets Control (OFAC) list for potential matches for each KYC/AML evaluation with examined credit risk of fixed income portfolio using internal credit risk models and external data.

Business Systems Analyst

Confidential, Columbia, MD

Responsibilities:

• Conducted user interviews at both in-house and client locations, gathering and analyzing requirements using Requisite Pro and Requisite Web.
• Extensively used Agile methodology in the process of the project management based on SDLC.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and Object-Oriented Design (OOD) using UML.
• Gathered and documented Business Requirements, created Functional Specifications and translated them into Software Requirement Specifications.
• Prepared Business Context Diagram, Use Case Diagrams and corresponding Activity Diagrams using Rational Rose to depict the workflows to be incorporated into the development of Pega Business Process Management (BPM) tool.
• Gathered requirements from the clients and developed crosswalks for 820, 834, 835, 837 P/I Claims.
• Developed Test Cases based on the crosswalks and compliance guidelines for 270/271, 276/277, 820, 834, 835, 837 Professional, Institutional and Dental claims and for 270/271 eligibility benefit inquiry and response.
• Generated test data using X12 generator for transactions 270/271, 276/277, 820, 834, 835, 837P/I/D.
• Conducted Gap Researched and understood the claims adjudication and reimbursement systems based on HIPAA X12 4010 standards.
• Performed GAP Analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Worked extensively on Business Requirements, Functional Specification, Data-Integration, Data Mapping, and Data Warehouse access using SQL and Crystal Reports, ETL Process, Use Cases Modeling (UML) using MS Word, MS Excel, MS Access, MS Visio and dashboards.
• Developed Test Cases and Test Scripts and assisted Quality Assurance activities, with System Integration Testing and User Acceptance Testing (UAT), developing and maintaining quality procedures and ensuring that appropriate documentation was in place.
• Responsible for the creation, maintenance and reporting all HEDIS (healthcare effectiveness data and information set) measures for NCQA accreditation.
• Interacted with Subject Matter Experts (SMEs), Claimers and Customers; conducted detailed interviews with them; recorded the requirements and reviewed the gathered requirement by both technical and business people.

Business Systems Analyst

Confidential, Hartford, CT

Responsibilities:

• Performed step up (4010 to 5010) and step down (5010 to 4010) conversions on Electronic Data Interchange (EDI) transactions using Claredi and Faceledi.
• Conducted presentations on business requirements, test scenarios & test results with analysis to the payers and documented modifications and requirements.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams using Visio.
• Created ESP tickets on errors seen while working on payer specific requirements.
• Provided management support to the offshore End-to-End Integration/ Regression Test Team.
• Conducted deployment meetings, which helped synchronize the payer edits (errors) and helped the developers to have a clear-cut picture of the project.
• Acted as a liaison between several business units and Information Systems Department; and created project scope requirements by working with various global, cross-functional and virtual teams.
• Created GAP Analysis or Data Transformation Analysis (DTA) for accurate mapping of the existing 4010 System to the new 5010 System.
• Conducted deployment meetings on a weekly basis with the project team for resolving problems and concerns in the project team.
• Teamed up with both internal and external software development groups to provide Functional Requirements Specifications in form of Use Cases, Process Flows, Prototypes and Management Reporting Requirements.
• Developed business process models in Agile to document existing and future business processes.
• Involved in all meetings and phases of software development life cycle in Agile framework. Assigned tasks among development team, monitored and tracked progress of project following Agile Methodology.
• Conducted daily scrum meeting with the project team, prioritized health plans according to backlog, sizing, resources, and revenue.

Business Analyst

Confidential, Seattle, WA

Responsibilities:

• Responsible for gathering requirements from users in operations group and performing data mapping for the application.
• Worked with the UX team (User Interface design team) to finalize the user interface elements and screen behavior to ensure uniformity across the product.
• Followed Agile (XP) Methodology for the release. Updated webpages using HTML to ensure information was kept up-to-date.
• Involved in meetings with Business Process Owners, SMEs, and Store Users for requirement gathering in Definition Stage.
• Provided business inputs to User Experience (UX) and Visual design teams for designing of user interface.
• Teamed up with UX designers to mock the screens, which met user defined requirements, organizational and regulatory standards.
• Prepared questionnaire based on the System Analysis performed for all entities.
• Established documentation for Agile Methodology for implementation with a very Waterfall Centric development team.
• Responsible for generating HTML for customer requests and XML for B2B consumers.
• Involved in developing different browser compatible front end using ASP.NET controls and client-side coding using JavaScript, CSS and HTML.

ENVIRONMENT: MS Word, MS Excel, MS PowerPoint, MS Visio, MS Project, UML, RUP, Agile/Scrum, ASP.NET, HTML, CSS, JavaScript, XML. MS Access, SQL, FTP, SFTP, UNIX, MS SQL Server, Rational Requisite Pro, Rational Rose, HP Quality Center, Oracle, Nice Actimize, Facets, QNXT, Rational Clear Quest.