SUMMARY:

• Business System Analyst with a track record of 6 years experience in identifying user requirements, analyzing, designing, developing, testing, and supporting business process modeling and gap analysis for business operations in financial, healthcare, telecom industries specializing in business analysis, information systems management and analytical reporting.
• Successfully developed and implemented Business Process models in mid - to large-sized projects and acquired understanding of financial data management, process mapping, project scope definition, planning and cost estimations.
• Demonstrative experience in requirement change management, defining the data requirements, data modeling, data warehousing and preparing data flow diagrams, data analysis data dictionaries and data mappings.
• Extensive knowledge in Software Development Life Cycle (SDLC), project management life cycle (PLC) and software development methodologies such as RUP, Waterfall, Agile etc.
• Demonstrated leadership in Matrix Management Environment.
• Well-versed with MS Visio, Rational Requisite Pro, Rational Clearquest.
• Excellent understanding of data warehouse concepts such as data marts, metadata, logical and physical data modeling and ETL (Extraction, Transformation and Loading) of data and UI designs.
• Experience in SSIS, SQL queries/scripts for data analysis.
• Proficient in using MS Visio and UML and designing Use Cases, Class Diagrams, entity relationship diagrams, Sequence Diagrams, Activity Diagrams and Collaboration Diagrams.
• Hands on in developing and implemented QA /UAT test plans and User . Gained recognition in planning and executing the smoke testing, system testing, functional testing, integration testing, ad-hoc testing, performance testing and regression testing.
• Hands on experience in conducting user sessions, preparing user manuals and conducted post audit meetings for issue resolutions during production.
• Excellent understanding of RDBMS and achieve expertise in retrieving data through SQL

TECHNICAL SKILLS:

BA/QA Tools: Rational ClearQuest, Rational ClearCase Test Director, Quality Center, HP Quality Center.

Scripting Languages: HTML, Entire Microsoft Office Suite (2003 & 2007 versions), SAP (Warehouse Management, Materials Management, Production Planning), AutoCAD, StandardsPro, Siebel CRM, Salesforce.com, MATLAB.

Databases: Microsoft Access, SAP BW

Networking: TCP/IP, FTP, HTTP

Operating Systems: Windows Vista/XP/95/98/2000, Mac OSX

PROFESSIONAL EXPERIENCE:

Confidential, Wilmington, DE

Sr. Business Analyst

Responsibilities:

• Gathered business requirements and got a better understanding of the business and system processes
• Prepared project deliverables: Business Workflow analysis, process analysis, user requirement documents (Use Cases & Use case diagrams) and managed the requirements using Rational Requisite Pro.
• Followed the Rational Unified Process (RUP) methodology and was extensively involved in developing the iteration plans.
• Actively contributed through out the entire RUP process (Inception, Elaboration, Construction and Transition)
• Involved at preparing and analyzing RFI requests for Information gathering.
• Used UML methodology to prepare Use Cases from the gathered requirements and created diagrams using MS Visio.
• Analyzed the loan date received and mapped it using SQL to the Centralized Data warehouse.
• Extensive use of SQL for conducting testing and validation.
• Involved in gathering the Data requirements, data analysis and defining the Data Mapping.
• Develop data mappings between source systems and data mart components
• Effectively implemented and led the change control processes and also updated the impacted business process documentations.
• Conducted JAD Sessions with various stakeholders and project team
• Used MS Project to manage schedules, deadlines, resources and the project tasks.
• Extensively used SQL and Excel for Data Analysis.
• Planned, Coordinated & implemented the Testing cycle schedules, timelines, test plan, Test cases & test data sets for system testing.
• Analyzed system requirements, Functionality, Developed Test Plans and Test Cases in Test Director, Prepared Test data and executed them.
• Conducted User Acceptance Tests and maintained all defects in test director.

Environment: MS Visio, UML, Java/J2EE, Web logic, Oracle 9i,MS Project, Advanced MS Excel, MS Visio, Rational Requisite, HP Quality Center

Confidential, NYC, NY

Sr. Business Analyst

Responsibilities:

• Responsible for defining the scope of the project, gathering business requirements and documenting them textually. Planned and conducted the requirement gathering sessions with the business team.
• Prepared Process Flow Diagrams, DFDs, ER diagrams using UML and MS Visio.
• Gained understanding of the data requirements for risk analytics and developed the data mappings and data dictionaries considering the source system and target system data.
• Developed all pre-defined artifacts for the project following the RUP guidelines.
• Developed Use Cases and grouped the Use Cases based on their dependencies.
• Prepared use case traceability matrices and managed all components of the business requirements.
• Involved in QA testing for formulating the test plans, reviewed QA test conditions of other testers for appropriate test coverage and managed the change request documentation.
• Planned the testing schedules and resources, test strategies, test environments and also defined the entry and exit criteria for each testing phase.
• Took the initiative to optimize the use of Test Director by entering the requirements, developing the test plan folders, translating these requirements to test cases and executed them from the test lab and logged the defects into the testdirector and generated the test coverage and defect reports.
• Constantly tracked the change requests, incorporated the modifications into test conditions, test cases and maintained the issue/defect logs.
• Successfully implemented the defect management process and kept a close track of high priority /severity defects.
• Used SQL for backend testing.
• Conducted User Acceptance Testing (UAT) and developed the test plan, test conditions and test cases to be used in testing based on business use cases, functional specifications as well as product knowledge.
• Verified the release cycle checklists and participated in disaster recovery testing and production testing.
• Developed user manuals and was involved in user .

Confidential, New Brunswick, NJ

Sr. Business Analyst

Responsibilities:

• Identified design gaps and communicated design to the users. Updated and created design document and coordinated with technical team.
• Worked on standardizing Business process throughout the organization.
• Group member responsible for overall vision underlining the solutions and transforming the vision through development of requirements, design and deployment plans.
• Designed SAS,SQL manual for the team and conducted sessions
• Performed multivariable statistical analysis.
• Facilitated development of SAS MACROS for data cleaning, data modelling and Reporting and to support routing processing
• Create Statistical reports based on historical data on pharmaceutical allocation and usage.
• Worked closely with the PMO and Project manager and developed Project charter and project plan
• Successfully analyzed, formatted statistical information through multiple sources
• Involved gathering statistical information.
• Coordinate implementation of Change Control Procedures and facilitated the project meetings, maintained issues log, coordinated with users, technical and operations personnel as part of Joint Application Development (JAD).
• Modeled functional requirements, converted business requirements into technical specification using sequence and activity flow diagrams in MS Visio.
• Wrote functional requirements and worked with developers to ensure requirements are being met. Participated in all phases of software development with emphasis on integration, programming, testing and documentation phases.
• Wrote SQL queries to perform data analysis and data mapping.
• Involved in writing complex SQL queries to perform database operations.
• Created general functional requirements and detailed functional requirements.
• Conducted individual stakeholder interviews and JAD sessions for Integration requirements.
• Involved in writing test cases and test scripts to test applications usingHP Quality Center.
• Conducted UAT testing successfully and prepared manuals and rollout plans.
• Involved in tracking defects usingHP Quality Center.
• Involved in entering all defects in Quality Centerbug tracking systemand assigning it priorities.
• Developed the test plan, test conditions and test cases for UAT, planned the UAT testing schedules and efficiently conducted UAT.
• Prepared the user documents and conducted sessions.
• Extensively used MS Word, MS Excel, MS Visio and MS PowerPoint throughout the software development life cycle.
• Developed and Implemented Requirements Tractability Matrices, test case mapping to requirements, Project Status reports, Issue /defect matrices, UAT test plans and User documents
• Conducted user interviews, gathered and analyzed the requirements using Rational RequisitePro.
• Led production release.

Environment: MS Visio, UML, Java/J2EE, SSIS, Weblogic, Oracle 9i,MS Project, Advanced MS Excel, MS Visio, SAS, Rational Requisite, HP Quality Center

Confidential, Baltimore, MD

Senior Business Analyst

Responsibilities:

• Participated in team meetings and discussions on new product development. Modeling of functional requirements, converting business requests into technical specs using Use-case models for various projects.
• Involved in the entire project management cycle - project initiation, project planning, project execution, project controls and project close activities.
• Gathered and defined User Requirements by developing the use case documents and decomposed them to system specifications and tracked them through entire Rational Unified Process (RUP).
• Effectively documented the business processes by identifying business events and converted the processes to business scenarios.
• Assessed and analyzed the current business process to identify the gaps or redundancy in the processes and design the BPR - business process re-engineering structure and developing the workflow analysis.
• Involved in the analysis and design of workflow analysis and processes as a part of Business Process Re-engineering and extensively used MS Visio and UML.
• Actively contributed in identifying the Business rules and designing the business process documentations as well as RUP documentations.
• Captured & documented the reporting and control requirements.
• Interacted with the business users, application developers, technology team, and QA team as and when needed to resolve the issues as a part of issue management.
• Handled Risk management documentation and communications.
• Defined object constraints and organized requirements. Design of test plans or scripts to test, analyze & improve process engineering & generate reports/logs for databases.
• Designed user-friendly application GUI interface for user testing.
• Formulated and test queries with SQL on an Object and Traditional Relational Database.
• Assisted in design and testing of new projects involving SAS and Statistical Analysis and Operations Management tools for development of new tools for the team.
• Used MercuryTest Directorto manage requirements,report defectsand test results.
• WroteTest Plansandtest scenariosusing Mercury Test Director and reported defects inMercury Quality Center.
• Logged in Defects inMercury Quality Center.

Environment: Visual Basic 6.0, C, MS Visio 2000, MS Project 2000, UML, Use-Cases, MS Excel, MS Access, Test Director, SQL Server, Windows, Mercury Quality Center.

Confidential, Reston, VA

Business Systems Analyst

Responsibilities:

• Performed analysis of business needs to determine scope, improve business performance, and assess potential system, application, process & technical architecture impacts of new business initiatives.
• Actively participated in Web Application re-scope and budget estimation efforts to set specific targets for measuring project success. Conducted necessary steps to submit project for review and prioritization within project timeframes, and represented project to necessary decision-makers.
• Coordinated application implementation and proposed innovative technical solutions for the revised Sprint Online Store and its modules including breaking down application data layers/interfaces and identifying interdependent components.
• Led IT systems requirements module and worked closely with business, technical, and program management peers to refine and clarify Web Store Application
• Evaluated new requirements and documented feasibility study for building a web service between the Online Store web application and external billing & order processing data interfaces.
• Used RUP/UML to provide design standards for a detailed screens’ template while enhancing identification, integration and cross-module trace ability of functional & system requirements, adhering to the EDP (Enterprise Development Process).
• Oversaw Store development effort, delegating design tasks to team members as needed and held review sessions to ensure requirements are met and team recommendations are properly vetted with management and necessary project stakeholders.
• Participated in Store systems redesign activities including defining and documenting a comprehensive list of business rules embedded across all new screens in the eBusiness Management (eMT) tool. Developed Use Cases and Sequence diagrams of critical functionality of the Store.
• Acted as the subject matter expert for the Online store application, its processes and interfaces, dependencies etc. and developed and synchronized key documentation management for the entire application.
• Managed functional test cases, scenarios and test scripts for store sub-modules to hand over to developers for unit test script build & pre-production defect tracking.
• Developed all pre-defined artifacts for the project following the RUP guidelines.
• Prepared use case traceability matrices and managed all components of the business requirements.
• Involved in tracking defects and bugs usingQuality Centerbug tracking system
• Used RequisitePro to document requirements and associated change requests with requirements.

Environment: Six Sigma, Rational Suite Rose, Java/J2EE, Weblogic, Oracle 9i, MS Visio, MS Project, Advanced MS Excel, MS Visio, MS Project, MS Office Suite, Rational Unified process (RUP).