OVERVIEW:

Business Systems Analyst with around 7 years of experience in eliciting and documenting business requirements, requirements analysis, prioritization of business needs and solutions, customer relations, team leading, people management and project management in various industries such as Health, Insurance, Finance and Banking.

PROFESSIONAL SUMMARY:

• Excellent knowledge of industry standard methodologies like Software Development Life Cycle (SDLC), Project Management Lifecycle (PMLC), Iterative Software Development Life Cycle process as per Rational Unified Process (RUP), Rational tools used during various phases of RUP and BPM Tools.
• Expertise in creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams, Sequence Diagrams, as well as Data Flow Diagrams, Entity Relationship Diagrams, and Flow Charts using MS Visio and Rational Rose.
• Design and review of various documents including the Business Requirements Document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Requirement Specification (SRS), Requirement Traceability Matrix (RTM) and testing documents.
• Implemented business modeling, data modeling, and object modeling using MS Visio to develop the business architecture for the application.
• Facilitated Joint Applications Development (JAD) and Joint Requirements Planning (JRP) session with executives and project managers, prepared workshop materials and organized workshop activities.
• Performed structured walk through testing with QAs and developers to analyze the root cause of flaws.
• Proficient in Risk Management planning that includes Risk Identification, Assessment, Risk Analysis, Reporting, and Risk response/monitor/ control.
• Extensive experience in Test Planning, Test Coverage/ Methods, Test Execution and Reporting using HP Quality Center.
• Responsible for preparation of Test cases, Test scripts, Decision tables and documented it for Regression testing.
• Active involvement in User Acceptance Testing (UAT) and of end - users.
• Experience developing web-based applications, wireframes, mockups etc.
• Very good knowledge and experience with exceptional planning and implementation capabilities.
• Good understanding to develop process improvements that lead to efficiency in projects and cost savings.
• Proficient in preparing generating management reports and providing status updates on the project.
• Demonstrated leadership ability to resolve issues, drive projects, and meet deadlines.
• Proven communicational, organizational, analytical and presentation skills with the ability to understand both business and technical needs from the clients and customers, handle multiple demands and competing environments.

TECHNICAL SKILLS:

Business Analysis & Modelling Tools: MS Visio, Rational Rose, Jira, ERP

Testing Tools: Test Manager, SOAP UI, BPM Tools, HP Quality Center

Test Management & Version Controls: ClearCase, ClearQuest, Bugzilla, SharePoint

Development Environment: Eclipse, WebStorm, Visual studio 10: 12, Mainframe

Operating Systems: Windows, UNIX.

Languages: Visual Basic, Java, C, C++

Web: Asp.net, PHP, HTML, XML

Methodologies: Agile, Waterfall, Rational Unified Process

Database: MS SQL Server, Oracle, DB2, PL/SQL

Wireframe Tools: Balsamiq, Mocking Bird

Microsoft: MS Office Suite, MS Outlook, MS SharePoint

PROFESSIONAL EXPERIENCE:

Confidential, Valencia, CA

Business Analyst

Responsibilities:

• Liaison between stakeholder’s system users, clients and managers, software development team and the QA team to gather requirements.
• Facilitated Joint Application Development (JAD) sessions to identify the business rules and requirements and then documented them in a format that can be reviewed and understood by both business people and technical people.
• Conducted Database analysis via Microsoft SQL Server to run ad-hoc reports weekly/monthly for upper management using SQL queries to generate excel reports/charts.
• Engaged in project initiation activities such as developing the Project Charter, Project Scope and assisting the management in resource and budget estimation.
• Created Business Requirements Document and converted them into System Requirement Specifications Document.
• Implemented business modeling, data modeling, and object modeling using MS Visio to develop the business architecture for the application.
• Analyzed requirements and created Use cases, Use Case diagrams, Activity Diagrams using Enterprise Architect.
• Gathered requirements to implement Master Data Management.
• Involved in preparing a simple and detailed User manual for the application, for an intended novice user.
• Proficient in defect management usingJIRA.
• Worked with SIT team in development of System Test Cases.
• Created Test Strategy developed UAT Test cases and execution of Test cases
• Worked with Project management team for vendor selection process.
• Prepared test plans and executed Unit Testing, Integration Testing and User Acceptance Testing using test cases to endure that the systems conformed to specifications of business requirements performance criteria.

Environment: Agile / SCRUM, Windows OS, SharePoint, Web services, JIRA, MS Excel, MS Word, MS Project, MS Visio, MS PowerPoint, MS Access, HP Quality center, SQL Server.

Confidential, Austin, TX

Business Analyst

Responsibilities:

• Representative between business area related Subject Matter Experts (SMEs) & development team throughout all phases of SDLC; starting from inception to the transition phase of agile methodology.
• Managed the application releases and coached the team members to adopt the agile methodology including, scrum master activities, sprint planning, morning stand-up and retrospective meetings.
• Strong diagnostic and investigative approach to properly assess software product quality and uncover defects.
• Reviewed state documents (policies, manuals, business processes, systems documents, banners, bulletins) from various divisions.
• Worked within the norms of MMIS (Medicaid Management Information System).
• Generated numerous business requirement documents, functional requirements specification documents, use cases, system flow and workflow diagrams.
• Gathered requirements by conducting JAD sessions, facilitating meetings and interview with business units, technical support and development team.
• Identified the business flows and process flows; conducted detailed and comprehensive business, functional and system analysis to determine high-level and low-level artifacts and deliverables.
• Gathered and analyzed business requirements; facilitated communication between development and business teams and generated user stories to reflect business needs.
• Developed test plans and test execution procedure document based on the Business & Functional Requirement Document and numerous test cases and test scenarios to cover overall aspect of quality assurance.
• Successfully tested all the test conditions documented the defects and discussed with technical analysts the discrepancies between expected and actual results for the test conditions.
• Conducted knowledge transfer sessions, which were used to make the users and other teams aware of all the changes being made in the system as part of various projects.
• Assisted end user in performing User Acceptance Testing and performed testing of the result files created by the development team to verifying whether all the User Requirements were catered to by the development effort.
• Developed workflows that demonstrate current and proposed business requirements. Along with providing weekly updates to project stakeholders on the progress of project development activities.

Environment: Agile / SCRUM, Windows OS, SharePoint, Web services, JIRA, MS Excel, MS Word, MS Project, MS Visio, MS PowerPoint, MS Access, Java/J2EE, HP Quality center, SQL Server.

Confidential, Windsor, CT

Business Analyst

Responsibilities:

• Initiated getting all stakeholders together for weekly and monthly meetings to gather requirements and business specifications
• Facilitated (JAD) Joint Application Development sessions to identify the business rules and requirements and then documented them in a format that can be reviewed and understood by both business people and technical people.
• Participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings.
• Analyzed functional, non-functional and technical requirements and prepared deliverables including Software Requirement Specifications, User Interface Specifications.
• Analyzed Requirements and created Use cases, Activity Diagrams, State-chart Diagrams, Data- Flow Diagrams, Entity-Relationship Diagrams.
• Documented, coached, and elicited business requirements from subject matter experts by writing user stories resulting in a clearer, more detailed and more complete understanding of project deliverables.
• Guided the development teams to break down large and complex user stories into simplified versions for execution.
• Prepared root cause analysis (RCA) reports, found the root cause and fixed them after proposing the solution to client.
• Developed detailed use cases and user interface specifications for the features implemented.
• Organized project tasks, managed team workflow and project scheduling using Team Foundation Server.
• Created Key Performance Indicator and scorecards to improve corporate profitability measures and comparative financial analysis.
• Conducted requirement sessions, identifying business needs, getting sign-off on requirements and capturing requirements.
• Developed and presented weekly and monthly financial reporting, with a focus on KPI targeting and trending analysis, to the Board of Directors and executives.
• Responsible for Database Analysis involving Data Manipulation and Data Validation using SQL queries in a MS SQL Server environment.
• Used Rational Clear Quest for defect management.
• Designed and developed actions and integration scenarios for all scenarios.
• Created Requirements Traceability Matrix to map requirements with test cases.
• Used HP Quality Center for updating the status of all the Test Cases & Test Scripts that are executed during testing process.
• Tested the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories.
• Prepared test plans and executed Unit, Integration, User Acceptance testing using test cases to endure that the systems conformed to specifications of business requirements performance criteria.

Environment: Agile / SCRUM, Windows OS, Oracle, SharePoint, Team Foundation Server (TFS), Rational Clear Quest, MS Visio, MS Excel, MS Word, MS Project, MS Visio, MS PowerPoint, MS Access, BPMN, HP Quality Center.

Confidential

Business Analyst

Responsibilities:

• Responsible for managing and creating Business Requirement / Functional Specifications.
• Initiated getting all stakeholders together for weekly and monthly meetings to gather requirements and business specifications (JAD sessions).
• Participated further in walkthroughs and general discussions to gather and document the requirements.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Manually executed the test variations for positive and negative scenarios.
• Analyzed and proposed key requirements impact and time line impact of the project for all the new requirements, enhancements or change requests.
• Key personnel in getting sign off on BRD’s and Functional Specifications as needed from all Stakeholders, Project Managers, Dev Lead and QA Lead (JAD sessions).
• Liaison with the development teams, Project Manager and off shore teams in helping manage QA testing.
• Allocation of work to testers on the project and managing the test activities.
• Guide and mentor team members with process and creating of test cases and logging defects.
• Responsible for providing status updates to senior management and project manager on open defects, closed defects and deferred defects to next release.
• Identified opportunities for process improvements in quality assurance department.
• Managed the functional, system testing and sanity checks.
• Monitored preparation and signed off test cases for UAT environment.
• Executed test cases for UAT, logging variances, defects and change requests.
• Generated various defect tracking, allocation, and progress reports.
• Analyzing defect reports and generating metrics to track defects prior releases.

Environment: Oracle, MS Excel, MS Word, MS PowerPoint, SharePoint, MS Power Point, MS Visio, MS Access, HP Quality Center.

Confidential

Business Analyst

Responsibilities:

• Gathered requirements from the vendors using methods like brainstorming, personal interviews, questionnaires, scenarios and team meetings.
• Organized walk through with system developers to explain the business and system requirements and validate end-user requirements.
• Responsible for writing Functional Requirement Specifications (FRS) and User Requirement Specification (URS).
• Involved in project management, developing project plans, setting project schedules and milestones, scheduling tasks and activities using MS Project.
• Defined detailed process diagram to create update Master Data and represented it through use case for user to understand.
• Responsible for supervising work activities to ensure that they are well-performed, coordinated among team members and consistent with the approved work plan.
• Tested peer reviewed output files before being delivered to the vendor client.
• Facilitated with JAD sessions with the management groups, vendors, users and the IT Group for open and pending issues to develop specifications.
• Conducted Structured Walkthroughs as well as User Acceptance Testing (UAT) sessions.
• Held team discussions to deliberate over various scenarios that could take place and impact the project.
• Involved in writing Test Cases, procedures, reports, project documents and manuals.

Environment: Microsoft SQL, MS Excel, MS Word, MS Power Point, MS Visio, MS Access, SharePoint.