PROFESSIONAL SUMMARY:

• Software Engineer around 5 years of professional experience as a Business Analyst in Insurance domain (around 4 years) and a comprehensive understanding of all the phases of the software development life - cycle and AGILE environment I have successfully led high-performance teams with my strong problem-solving and analytical skills
• Strong knowledge and experience of Agile, Waterfall, Software Development Life Cycle (SDLC) processes
• Extensive experience in gathering, eliciting, analyzing, documenting business requirement and translating requirement into functional specifications, technical specifications, feasibility reports and reviewing design documents with stakeholders
• Insurance experience includes Property and Casualty, Commercial Auto, Home Owner, General Liability
• Strong understanding of Data Analysis, Modeling, Entity Relationship Diagrams, ProcessModeling, Data flow diagrams
• Strong knowledge of Use Cases, Sequence Diagrams, Collaboration Diagrams, Activity Diagrams, and Class Diagrams
• Experience in data reports using Tableau Tool
• Conducted Surveys and Brainstorming sessions with SMEs for requirement gathering
• Played a key role in the planning, testing, and implementing system enhancements and conversions
• Assisted testing team for successful completion of Unit Testing, Integration Testing and Requirements Testing
• Proficient in using MS office tools like Word, PowerPoint and Excel
• Proven ability to work efficiently with different teams
• Excellent communication skills including written, oral and interpersonal
• Detail-oriented, Multi-tasker, Critical thinking, Organizational skills, quick learner

TECHNICAL SKILLS:

Business Modeling Tools: MS Visio

Requirement Management Tools: HP PPM, HP QC

Change Management Tools: Rational Clear Case, Rational Clear Quest

Report Management Tools: Tableau, MCS, MFE, BMC Remedy

Analysis/ Modeling tools: Waterfall, Agile, R, SAS

Testing Tools: HP Quality center

Operating Systems: MS Windows NT/98/95/2000

Database: MS SQL Server 2000(execution of queries)

WORK EXPERIENCE:

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Exposure to the entire process of Software Development Life Cycle - Waterfall and Agile
• Writing technical documents, manuals, requirements, and test scripts.
• Gathering business requirements, analyzing and translating them into technical requirements.
• Design, execute, and maintain test scripts and testing the applications.
• Verifying results and producing test summaries and defect reports.
• Extensively worked with the On-site and Off-shore Quality Assurance Groups by assisting the QA team to perform Unit testing, System Integration testing (SIT) and User Acceptance Testing (UAT).

Environment: - Agile, Waterfall, HP QC, ServiceNow, SharePoint, HP PPM

Confidential, Northfield Township, IL

Business Analyst

Responsibilities:

• Coordinated al aspects of projects such as initiation, planning, scheduling, task assignment and tracking, status reporting and risk management
• Provided techno-functional solutions to business clients and end customers for leading American insurance companies
• Worked with the Business Product Specialists in requirement gathering and have delivered Business Requirement document to the development team for 10+ complex work request
• Managed requirements to minimize scope issues. Understood all system requirements and provided feedback, collected requirements from stakeholders and prioritized them
• Developed and managed business requirements for projects and gained sign-off and agreement from the project team
• Worked in functional environment, AGILE and Waterfall methodology
• Performed a role of senior developer assisting the business analysts and technology leads with code development
• Served as a liaison between Client and Development team by providing bi-weekly status updates
• Conducted knowledge sharing sessions every month for team members on various techno-functional aspects of the ClientApplication
• Led individual testers, manage defect resolution utilizing root cause analysis and report status during the testing of projects to ensure 100% completion of testing within the expected timeline and budget
• Analyzed the region and environment for risk and locked 30+ major defect during software testing
• Served as Post Production point of contact in every software release as quality assurance lead
• Responsible for defining the scope of the project(s), feasibility analysis, project planning, gathering business requirements by conducting user interviews, JAD sessions, and story boarding.
• Created CM audits, Post Production and RTM documents to adhere with Confidential QA standards for every release
• Scheduled sessions for Client, with the help of needs analysis, detailed plan, development of comprehensive and support materials, delivery of and evaluation of

Environment: - Agile, Waterfall, HP QC, ServiceNow, SharePoint, HP PPM, BMC Remedy

Confidential, Hartford, CT

Business Analyst

Responsibilities:

• Served as L2 engineer on enhancements, break fix activities and troubleshooting in production support team
• Consistently resolved reported issues within SLA timeline
• Created test cases from analyzing business, functional, system requirements and diagrams during the design phase of the project
• Performed Manual, Regression, Load, User Acceptance, Functional testing in all software releases
• Maintained requirement traceability and keep project team informed on any changes in the requirements through defined Change Management Process.

Environment: - Waterfall, Rational CQ, Xref, MCS, MFE, HP PPM, ServiceNow