SUMMARY

• Overall 4 years of experience as a Business Analysis
• Exceptional Analysis skills wif an ability to transform teh needs of teh business users into functional/technical requirements.
• Strong communication, problem solving, organizational, interpersonal, and presentation skills.
• Extensive knowledge of all phases of teh software development life cycle (SDLC).
• Expertise in Analysis of Problem Severity, Defect tracking and reporting system.
• Four years of Industry experience as a Business Analyst wif solid understanding of Business Requirements Gathering, Evaluating and Translating Requirements into Specifications.
• Organized many Joint Application Developments (JAD) sessions and Joint Requirement planning sessions (JRP), walkthrough, Interviews, Workshops and Rapid Application Development (RAD) sessions wif end - user/clients/stake holders and teh IT group.
• Experience in development methodologies like SDLC, AGILE, SCRUM and Waterfall.
• Experienced in Test Environment Coordinator role which required constant interactions wif Environment Management, Development and multiple Testing Teams to ensure smooth functioning of End-to-end Testing phase.
• Forecast and ordered Production and shipment, analyzing sales data to accurately meet demand and emergency orders.
• Ordered, tracked and monitored inventory of supplies and finished goods system-wide, ensuring freshness and proper handling of critical substances, and accuracy in billing and record keeping.
• Prepared and analyzed statistical and productivity reports and co-ordinated information management between two-data tracking applications.
• Preparing FMEA for teh current process to improve teh process and getting a solution or a tool to make teh process work easier and wif Quality.
• Experienced at preparing and maintaining technical documentation to include business requirement documents, use cases, business cases, software requirement specification document.
• Experienced at creating UML diagrams such as use case diagrams, activity and sequence diagrams.
• Identifying and documenting all business, technical, product and process requirements,
• Highly organized, detail oriented, professional wif strong business and technical skills.
• Experienced in defining Testing Methodologies, Designing Test Plans and Test Cases
• Creative and aggressive self-starter wif integrative thinking skills, capable of forming and maintaining positive working relationships in internal, independent, and team environments.
• Experienced in conducting JAD sessions wif superior organization and presentation skills.
• Excellent Knowledge of SQL and Relational database design.

TECHNICAL SKILLS

• MS Visio
• Quality Center
• MS Project
• Reporting Requirements
• PL-SQL
• Agile methodology
• Rational Suite (Requisite Pro
• Clear Quest
• Clear Pro)
• SQL
• MS Office
• MS Project
• Windows XP.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential - Marina Del Rey, CA

Responsibilities:

• Performed requirement analysis by gathering both functional and nonfunctional requirements based on interactions wif teh Process Owners & Stakeholders, document analysis and represented them in Requirements Traceability Matrix (RTM) using Quality Center.
• Coordinated JAD sessions to understand teh user requirements and also their system's implementation.
• Involved in GAP analysis around teh identification of business rules, business and system process flows, user administration, requirements and assumptions.
• Assessed teh flaws in teh existing as-is system and made clear recommendations of Business Process Improvements and incorporated them in teh future to-be system design.
• Experience in teh Payment Process for specifically provides support for Deposit systems for manages, plans, organizes, and controls projects which has a significant organizational impact; provides day-to-day support for very complex applications systems
• Coordinated team in bringing about Business Requirements, Architectural Specifications, Corporate Priorities and Functional Specifications.
• Made Screen Mockups/Definitions and Dependencies using Excel.
• Developed Use Case diagrams, business flow diagrams, Activity/State diagrams and Sequence diagrams using MS Visio so dat developers and other stakeholders can understand teh business process.
• Used MS Project and assisted project manager in making Project Plan wif necessary modifications.
• Worked extensively through Agile development methodology by dividing teh application into iterations and working on each iteration through full SDLC.
• Defined testing objectives and verify requirements are testable.
• Designed and implemented basic SQL queries for QA testing and Report / Data Validation
• Participated in User Acceptance Testing on teh Business-to-Business Transaction testing.
• Responsible for organizing teh Quality Analyst (QA) walk through to explain proposed changes. Used Test Director Application for automated testing. Coordinated wif teh test team to check teh weekly status and report teh same to teh project manager and discussed project manager and other team regarding State Flow Process.

Environment: MS Office, MS Visio, MS Project, SQL, Quality Center, Test Director, Rational Requisite Pro.

Business Analyst

Confidential - Irving TX

Responsibilities:

• Gatheird requirements from Business Users, Stakeholders and Subject Matter Experts (SME) of teh functionalities required for KYC Program and ensured teh requirement obtained is consistent wif Bank secrecy act/Anti Money Laundering Policy and regulatory requirements
• Performed GAP analysis by identifying teh gap between existing process (AS-IS) and potential desired process (TO-BE)
• Completed Enhanced Due Diligence investigations and collected teh customer financial documentations using public and private database in accordance wif Anti-Money Laundering (AML), BSA and other regulatory standards and Collaborated wif Front Office team for suspicious activity reports on KYC/ AML for flagged accounts to assist business unit and prevent operational and reputational risks
• Conducted meetings wif stakeholders to identify problems, resolve issues and provide solutions as per their requirements and business practices for regulatory reporting.
• Performed enhanced due diligence on high risk businesses or individuals and automated teh Creation of Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reports in compliance wif AML
• Created new alerts if a customer performs several transactions on teh same day from different branches or transferring money in several transactions so dat it doesn't meets teh threshold value
• Identified Customer on Boarding (COB) workflow process, arranged roles in Customer Identification Process (CIP)
• Created and updated monthly dashboard for teh global KYC/AML officer on new high-risk accounts to direct management
• Elicited and managed feature requirements for story writing from product owners
• Assisted in writing user stories, analyze user stories documents, develop test cases and identify acceptance criteria for user stories
• Facilitate Product Owner for User Story mapping, estimation, product backlog refinement- grooming
• Implemented Agile Scrum methodology guidelines to build artifacts in different sprints and phases of teh application development process.
• Acted as a liaison between several teams wifin teh business and technology group to prioritize product and sprint backlogs, halp meet deadlines and achieve target burn down rate using JIRA
• Coordinated in all Scrum ceremonies including Daily stand-ups, Reviews and Retrospectives
• Obtained and understood end-to-end of teh technology and data infrastructures behind teh
• Provided support to Product Owner in developing, maintaining and grooming product backlog. Used UML to create Use Case diagrams for requirements
• Developed Use Cases, Process Flow Diagram, Activity Diagram and Sequence Diagram dat can halp validate different business process
• Assisted testing team in documentation of test plans, test scenarios, test cases, and managed complete defect tracking life cycle using a defect tracking tool.

Environment: Agile-Scrum, MS SQL Server, MS Suite, MS Visio, UML, Snag it, JIRA.

Business Analyst

Confidential - Long beach, CA

Responsibilities:

• Interacted extensively wif various business groups, stakeholders and users to develop teh Vision Document dat is aligned wif corporate strategic objectives.
• Documented teh "AS-IS" Business Workflows adhering to UML standards.
• Managed teh application support product backlog using JIRA cards.
• Conducted Monthly Business Prioritization meetings wif teh stakeholders, identified JIRA cards to be scheduled for teh upcoming release.
• In depth knowledge of Medicare/Medicaid Claims processes from Admin/Provider/Payer side which were later part of teh training program to vendors.
• Generated ad-hoc PL/SQL queries using joins, database connections and transformation rules to fetch data from teh SQL Server database systems
• Performed Data Analysis using teh SQL server in addition to implementing ETL wif direct correlation to teh Data Warehouse and Data Marts
• Strong expertise in Health Insurance Claim process, social services, Medicaid.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, functional and non-functional requirements.
• Identified use cases from teh functional requirements, wrote use case specifications and created "TO-BE Business Process Workflow" diagrams (activity diagrams) in MS Visio.
• Designed User Interface-level wireframes detailing interaction models and user experience using Axure.
• Well versed wif HIPAA, Facets, claim adjustments, claim processing from point of entry to finalizing, claim review, identifying claims processing problems, Supported activities related to teh maintenance of clinical policies and analysis.
• Supported activities related to teh efforts for executing clinical policies.
• Performed impact analysis on business processes, application, medical management (MMIS), provider reimbursement and reporting.
• Communicated wif internal and external stakeholders on teh progress of clinical policies and critical tasks.
• Analyzed and documented Requirements and worked on Medical Management (MMIS) software sub-system configurations. Documented recommendations on how to best address teh identified areas of concern
• Worked collaboratively wif teh Business Process Improvement Manager to perform root cause analysis, gather data, and resolve any issues or concerns related to compliance.
• Monitored and supported Prior Authorization activities as an Administrative Project Coordinator.
• Conducted requirement workshops to verify and validate business requirements.
• Created use case diagrams using MS Visio to show interaction between teh actors and teh use cases as well as to demonstrate teh relationship between teh use cases.
• Supported Medical Management Information System (MMIS) software testing based on legislative
• Maintained a Traceability Matrix to ensure dat all functional requirements are addressed at teh use case level as well as teh test case level.
• Performed functional and GUI testing to ensure dat teh user acceptance criteria is met.
• Co-coordinated teh User Acceptance Testing (UAT) on a daily basis wif teh SME's to make sure dat all teh business requirements are addressed in teh application.

Environment: MS Visio, Quality Center, MS Project, Reporting Requirements, PL-SQL, Agile methodology, Rational Suite (Requisite Pro, Clear Quest, Clear Pro), SQL, MS Office, MS Project, Windows XP.

BUSINESS ANALYST

Confidential

Responsibilities:

• Prepared Business Requirement Document and Functional Requirement Document for teh gatheird requirements
• Worked wif teh Stakeholders, Project Manager and senior Business & SQA (Software Quality Assurance) Analysts in defining, documenting teh business needs and Business Process flows
• Facilitated JAD workshops to identify project objectives and limitations and identification of key performance indicators
• Used RUP and SDLC methodology, and managed teh iterative cycles through an TEMPeffective project plan created using MS Project
• Participated in and contributed to as-Is and To-Be Process Modeling Sessions, and build process models responsible for analysis and reporting
• Conducted walkthrough sessions wif teh end users and stakeholders to gather teh modification requests from teh user to upgrade or change teh business specifications for teh product
• Worked extensively to write use cases and functional requirement case diagrams, activity diagrams, sequence diagrams, state diagrams based on UML methodology and business process flow diagrams using MS Visio
• Performed feasibility and adaptability study to identify teh business critical areas from User perspective
• Documented teh Functional Requirements (FRD) and teh System Requirements documents
• Performed Gap analysis by identifying existing technologies and documented teh enhancements to meet teh end state requirements
• Worked actively wif teh QA (Quality Assurance) team for designing Test Plan and Test Cases for teh User Acceptance Testing (UAT)
• Monitored Defect Tracking system to prioritize defects and devise a plan for future enhancements

Environment: and skills: MySQL, Tableau, Service Now, Use cases, Service Now, Asset Management, JIRA.