SUMMARY

• Accomplished IT Professional with extensive and demonstrated experience in ERP software development
• Having held various roles in various lines of business, me has had comprehensive hands - on experiences in all phases of the SDLC (Waterfall and AGILE). My analytical problem solving skills are superb as are my communication, organizational and interpersonal skills.
• My key strengths include leading complex enterprise projects focusing on customer relationship management (CRM), analyzing problems, developing technical solutions for inefficiencies and weaknesses, and ultimately satisfying clients. me am a self-starting, goal-oriented individual who works well under pressure, is good at dealing with conflict and can lead many project efforts concurrently.

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Systems Analyst

Responsibilities:

• Development of high profile projects using Agile and Waterfall SDLC methodologies incorporating Lean Six Sigma processes for Verizon’s in-house java based contracting systems utilized by large (enterprise) business customers
• Performing as an Agile Team Facilitator / PM (Scrum Master) on complex projects responsible for:
• Working with business and user stakeholders (and attending project workshops for story board creation) for the elicitation of user stories as well as user story grooming
• Writing acceptance criteria and detailed task lists
• Developing detailed design and VISIO flows
• DTP/Status meetings with development teams both on and offshore to review design and ensure development is on track
• Retrospectives periodically in order to improve processes
• Providing WEBEX demos for stakeholders and ensuring user stories are delivered in the expected timeframe
• Providing implementation support of each release
• Support of all testing phases
• Tracking of all user stories, defects and test cases in OneJIRA
• Setting up queries to pull reports from JIRA for overall project/epic tracking
• Creating and holding presentations for executives and stakeholders
• Providing input for training documentation
• Project manager responsible for standing up a new “production-like” test environment to be utilized by the federal government account

Confidential

Senior Business Analyst

Responsibilities:

• Developed and introduced structured design methodologies resulting in more accurate development with 25% TEMPfewer defects per release, improvements to the SDLC and client relationships
• Complex projects lead - created solutions to help optimize functionality and processes
• Developed software and business process modifications allowing for simplification and automation of several manual IT processes saving ~$150K annually. dis included creating new real time and batch interfaces and new UI functionality.
• IT lead for the architecture and development of a systematic disconnect order process that encompassed many interfacing systems to accurately track the associated changes, charges as well as contractual obligations that had previously been done manually.
• Created complex ICD’s and was instrumental in analyzing XML and WSDL to resolve issues working closely with our Business POCs and IT interface POCs resulting in less system down time. Received Ovation Awards for my contributions February 2013 and February 2014
• Worked on bringing electronic signature into the contract processes interfacing with EchoSign TPV. Nearly 85% of the customers are using eSignature since its inception in 2013
• Part of a small team (10) responsible for the development of in-house contracting system as part of a decommissioning of all legacy quote to ordering systems
• Tracking of all requirements, status, testing, etc. using HP Quality Center and ALM
• All Microsoft offices tools utilized in dis role: WORD, EXCEL, PP, VISIO, OUTLOOK

Confidential

Sr. / Lead Business Analyst - IAD

Responsibilities:

• Evaluated software for multiple CTI applications including proposal of the chosen application that was used to develop a Screen Pop application that me designed for a 2400 user deployment of the Call Center Screen Pop application utilized by Verizon’s’ Customer Service Org.
• Evaluated SFDC (salesforce.com) including developing detailed prototypes and validating capabilities.
• Confidential - June 2006 - December 2010 - Senior Software Engineer - Lead Business Analyst / SME / PM
• Responsible for the initial design of PremiSys - sales and marketing Siebel/Oracle COTS system that consisted of implementing 40k+ system requirements, decommissioning 6 applications saving ~$500k annually. dis effort required many conversions including a product catalog of over 170k product and pricing records. The systems were implemented for 10k+ users and 1.5 million customers supporting ~$3+ Billion annually in revenue
• Team member/BA Lead working with the first offshore development model for Siebel Systems within Confidential
• Production support lead responsible for the initial triage, assignment, monitoring, status, reporting and analyzing trends
• Received Ovation Awards for my contributions October 2008 and February 2010

TECHNICAL SKILLS

Tools: Cisco Jabber & WEBEX, Jira & OneConfluence, Microsoft Office Suite including VISIO, Lotus Sametime, HP ALM/Quality Center, VPN, Sharepoint, ADOBE, SnagIt

File Access: DB2, Sequential Platforms/COTS - Siebel, Siebel Answers/Analytics, Oracle, SFDC

Methodologies: Agile, Waterfall, Six-Sigma

Programming Languages: HTML, XML, COBOL, CICS, JCL, ASSEMBLER, Visual Basic