SUMMARY

• Certified Scrum professional with 8 plus years of experience in IT industry working as a Business Analyst, Scrum Master, and proxy Product Owner spanning across domains like Risk Management, Risk Mitigation, Insurance and Banking.
• Excellent Analytical Skills in understanding Business Process Development and Business Process Reengineering.
• Hands on experience with SDLC methodologies like Waterfall, Hybrid, Scrum - Waterfall and Scrum along with Sound Knowledge in Spiral, Agile (Extreme Programming (XP) and Kanban).
• Requirements Elicitation using Techniques such as Brainstorming, Document Analysis, Focus Groups, Interface Analysis, Interviewing, Observation, Prototyping, Requirements Workshops, Survey and Questionnaires along with Job Shadowing and Joint Application Development Sessions (JAD), effectively managing requirements for Change Request.
• Progressively driving teams by owning Business processes like Scrum Reporting, Scrum Ceremonies, User Story Planning, Building and Training Scrum Teams, Eliciting Cross-Functional Requirements and managing Self-Organizing Teams.
• Successfully working with Product Owners to break down Epics into User Stories with INVEST Technique and helped the Scrum Team finalize Tasks for Sprint Backlog using SMART(Specific, Measurable, Attainable, Realistic Timely)Technique.
• Effectively coaching Agile teams determine Story Points for User Stories using Estimation Techniques like Planning Poker, T-shirt Sizing, Relative Mass Valuation and Dot Voting.
• Strong Leadership skills with experience in managing multiple teams along with ability to contribute individually.
• Managed requirements and tracked defects, to ensure the code is deployed in production without any Technical Debt.
• Sound knowledge of business processes in Scaled Agile Framework (Safe) and working with multiple Agile Teams.
• Good inter-personal skills developed through interactions with Business Users, Business Owners, Business Sponsors, Industry Regulators, Subject Matter Experts (SME), Solution Architects, Developers, Testers and QA Analysts.
• Proficient in Analysis, Design &Development and Change Management, supporting and planning production releases.
• Facilitated GAP Analysis, Impact Analysis (Business/Technical), SWOT Analysis, Cost-Benefit Analysis, Root Cause Analysis and Risk Analysis along with conducting Feasibility Study and creating As-Is and To-Be Business Models.
• Efficient in creating and evaluating artifacts including Project Vision Document, Business Requirements Document (BRD), Systems Requirements Specifications (SRS) document, Functional Requirements Document (FRD) and Requirements Traceability Matrix (RTM)along with Business Process Work Flow Modeling using diagrams like Swim Lanes and Pool.
• Proficient in UML Modeling: Use Case, Class Diagram, Sequence Diagram, Data Flow (DFD’s) and Activity Diagrams.
• Created Data Mapping Diagrams using Hyper Text Markup Language (HTML) and extensible Markup Language (XML).
• Extensive knowledge in Data Migration using Data Warehousing concepts, migration from OLTP’s to OLAP cube using ETL tools such as Informatica Power Center; assisted Business Intelligence (BI) Team with Data Profiling to design intuitive dashboards for Business Reports through Tableau, Qlik View and IBM Cognos using Informatica Data Center.
• Knowledge of Testing Life Cycle; assisted in Black Box Testing, Functional Testing, Non-Functional Testing, System Testing, integration Testing, Regression Testing, User Acceptance Testing, Load/Stress Testing and Performance Testing.
• Assisted Project Manager in planning and managing projects using MS SharePoint and MS Project Professional and create Work Breakdown Structure (WBS), Project Charter and RACI (Responsible, Accountable, Consulted, and Informed).
• Ability to work under tight deadlines and multi-tasking to meet business objectives, scheduling meetings, negotiating and coordinating with Software Developers, Solution Architects and QA Team.
• Proficient in working with Mobile Application Development Team for both Android and IOS versions of apps.
• Authorized to work in United States for any employer

TECHNICAL SKILLS

OPERATING SYSTEM: Windows Server, Windows, UNIX

TESTING TOOLS: HPQC, Load Runner, Quick Test pro, Quality Care

FRONT - END TOOLS: Adobe Photoshop, MS Excel, MS Office, MS Project

LANGUAGES: C, C+ +, HTML, XML, UML

REQUIREMENT MANAGEMENT: Rational Requisite Pro, Caliber RM

MODELING TOOLS: MS Visio, Rational Rose, Caliber RDM

PROJECT MANAGEMENT TOOLS: MS Project, Share Point 2010, JIRA, Primavera

BUG TRACKING TOOLS: Rational Clear Quest, Rational Clear Case

METHODOLOGIES (SDLC): Scrum, Agile, Rational Unified Process (RUP), Waterfall Model

DATABASE: Oracle, MS SQL Server, MS Access

PROFESSIONAL EXPERIENCE

Confidential - West Palm Beach, FL

Sr. Business Analyst/Scrum Master

Responsibilities:

• Analyzed clients systems and business processes.
• Provide support across different domain areas such as Auto Assignment, Payments, Claims Documentation, and Appointment Logs, Auto Estimations, Fire Claims etc.
• Analyzed the business rules for Auto claim assignments throughout the US, so as to have balanced work load for all the claims reps.
• Serve as Property & Casualty Insurance SME, reporting to the President, addressing various Insurance industry issues as they arise and the point person for the development and adoption of the ACORD xml standards.
• Met the Business development group and gathered the requirements for the developing Automatic Assignment of claims Involved in Logical & Physical Data Modeling. Database Schema design and modification of Triggers, Scripts, and Stored Procedures in Sybase Database Servers.
• Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
• Gathered user and business requirements through surveys, prototyping and observing from portfolio managers and UI (User Interface)
• Performed extensive requirement analysis including data analysis and gap analysis.
• Involved in Scrum development process and prepared Sprint burn down chart, product catalog and sprint backlog contain Business Requirements and supporting documents that contain the essential business elements and definitions as well as the tasks to be completed.
• Working with clients to better understand their needs and present solutions using structured SCRUM approach.
• Established a Business Analysis methodology around the Rational Unified Process.
• Comprehensively work with requirement gathering for Enterprise reporting system using RequisitePro.
• Developed business process models in RUP to document existing and future business processes.
• Developed project plans and managed project scope.
• Worked extensively with MS Excel and MS access
• Developed QA Test Plan, test conditions and test cases, as well as assisted with QA team in System Testing using Mercury Test Director
• Established a business analysis methodology around the RUP (Rational Unified Process) . Helped develop use cases, project plans and manage scope.
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Assisted in on-going process improvement efforts to ensure Test Planning, Execution, and Reporting is effective, efficient, standardized, coordinated, and integrated.
• Assisted in building a Business Analysis Process Model using Rational Rose and Visio.
• Performed extensive Requirement analysis and developed use cases and workflows.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD
• Played a key role in the planning, User Accepted testing, and Implementation of system enhancements and conversions.
• Responsible for developing annual and mid-year operating budgets by underwriting departments and on a consolidated basis for review by reinsurance group senior management.
• Documented and delivered Functional Specification Document to the project team.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Developed business requirement specification documents as well as high-level project plan.

Environment: Mainframes, COBOL, JCL, Db2, Oracle, Java, J2EE, Rose, MS Word, MS PowerPoint, MS Excel, MS Visio, Load Runner, Win Runner.

Confidential, New York, NY

Sr. Business Analyst/ Scrum Master

Responsibilities:

• Followed a hybrid methodology but was primarily based on an Agile approach with 90-day release cycles and 2-week sprints.
• Worked with the product management team in order to ensure effective scope management and resource planning.
• Provided portfolio management analysis on proposed brokerage product and formulated recommendations to improve customer experience, reduce operational impacts, reduce cost and improve productivity.
• Worked as a Data Analyst while using various ETL tools to extract and load data then doing various analysis using SQL and finally representing the data in Reports.
• Prepared and reviewed UAT test artifacts such as Test plans and test scripts with project stakeholders.
• Produced testing estimates for UAT projects based on complexity and testing resources along with the project timelines.
• Created Use Case diagrams by analyzing the business process followed by activity diagrams using MS-Visio and participate in production of HIPAA 5010 EDI test data.
• Helped developers with the following list of HIPAA-EDI transaction code 837, 835 270/271 and 276/277.
• Designed and programmed several electronic claims processing to a variety of platforms.
• As a Scrum Master Facilitating Sprint planning.
• Conducting agile meetings (Daily stand-ups, Refinement sessions & Retrospectives).
• Velocity Planning, Attending Product council meetings and Scrum of Scrum.
• Assisted with effort to document end-to-end process flow for brokerage account features. Effort included interviewing impacted business areas and documenting their processes. An analysis was conducted to identify gaps and recommendations were presented to senior leaders.
• Responsible for ensuring the business requirements are captured, documented, maintained, and met throughout the life of the program.
• Created multiple workflows utilizing the JIRA scripting suite to script workflow behavior. Also, installed and configured JIRA Agile.
• Worked with various teams on setting new JIRA & Confluence instances for new teams. Worked on integrating(migrating) JIRA with Confluence.
• Experience in consuming REST/SOAP based web services with JSON/XML formatted data.
• Created business cases for enhancement requirements, which may be as a result of either brainstorming session between the Stakeholders, Users and BA's, through client feedback or both.
• Worked with software development method tools such as DOORS, and also worked with process tools such as Vision and Client Quality center to better develop the products.
• Analyzed and fully understood user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the Service Now roadmap
• Managed entire project lifecycle and performed GAP Analysis to differentiate between the "as-is" and "to-be" systems. Also involved in Business Process Reengineering (BPR).
• Interviewed Subject Matter Experts (SMEs) and carefully recorded the requirements by asking questions and documented all the requirements so that they could be understood by both business people and technical teams.
• Studied the current processes and methodologies and took the time to understand each step. Also created process mapping while laying down the foundation for streamlining the processes and improving the processes at a continuous pace.
• Held JAD sessions to facilitate resolving of conflicts and discussed the release notes for every build during the course of the projects.
• Elevated to high customer satisfaction levels through assessment, analysis, and continual improvement initiatives.
• Tracked record of involvement in successful on-time and on-budget delivery of projects.
• Developed Standard Upgrade Guides, Procedures, and Presentations for major version upgrades for current brokerage accounts.
• Responsible for representing the organization for escalated issues, developing agents, and ensuring quality. Responsible for processing equity trades, communicating policies, problem resolution, and documenting complex issues.
• Guided and motivated the scrum team on the sprint goals and deliverables.
• Held walkthroughs with the developers and QA teams in order to create a better understanding of the system requirements.
• Designed mock-up User Interfaces, Wireframes to communicate visual data flow to the end users with the help of iRise and Visio.
• Designed Web Pages/User Interface for the application using iRise.
• Interacted and effectively communicated with project managers, customers, and management team.
• Actively involved in walkthroughs and meetings with development team to discuss related issues.
• Worked on user training manuals and reference materials at the end of the project.
• Conducted training workshops and acted as first point of contact for support.

Environment: MS Visio, MS Office, iRise, UML, Agile, Scrum, Oracle, Requisite Pro, Clear Case, Java.

Confidential - Houston, TX

Business Analyst

Responsibilities:

• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Conducted extensive requirement analysis using Rational requisite pro
• Performed business using case wise modeler
• Thoroughly studied the requirements for the process re-engineering
• Prepared Business Requirement Documents (BRD's) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation
• Worked in mainframe environment and used SQL to query various reporting databases.
• Analyzed system performance and initiated process improvement measures for mainframe and Web-based applications.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them
• Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
• Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio.
• Worked on Documented for Version Controlling, to maintain up to date changes in the Documents.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules.

Environment: Mainframe, Unix, Windows NT/XP, Oracle, SQL, SQL Server, Java, J2EE technology, Business Objects, Test Director, Load Runner Rational Rose and Requisite Pro, MS Visio, MS Project, UML, XML, Rational Clear Quest, Rational Clear Case, RUP, Microsoft Excel, Microsoft Word, Microsoft Power Point.

Confidential, Indianapolis, IN

Business Analyst

Responsibilities:

• Used JAD sessions, brainstorming sessions and personal interviews to acquire business requirements from business users and stakeholders.
• Reviewed the Project Vision document and specified the Scope, Stakeholders and the High-Level Business Requirements.
• Followed Agile methodology to monitor the progress and reported the status on a daily and weekly basis.
• Gathered Business Requirements from the Subject Matter Experts (SMEs) and documented the requirements in the BRD. Utilized data flow diagrams, user story/ use case diagrams and process flow diagrams to represent information provided by the Business Owners.
• Involved in documenting changes to the Benefits Administration, Enrollment Processing and Claims Processing Systems based on the Medicare Plan Changes initiative.
• Organized meetings and led JAD sessions to ensure legal and compliance deadlines of CMS (Centers for Medicare and Medicaid Services) are met.
• Worked with Business Owners of Market Prominence, the Enrollment Processing System, to ensure that the enrollment process for the new members is updated with changes.
• Worked with the UAT and QA teams to conduct an assessment and determine how effective UAT and QA guidelines can help the company achieve timely completion of projects.
• Worked with Business Owners of Quality Care, the Claims Adjudication Process, and documented updates and enhancements.
• Collaborate with the architects and the business to develop both high-level and detailed application architecture. Address issues and constraints to the project.
• Involved in Functional & Regression testing the Personal Lines application to create policies and perform all policy jobs.
• Conducted Visio to develop use case model. Produced a development plan for the overall project and prototypes.
• Created UML diagrams including activity and sequence diagrams by using MS Visio.
• Worked with developers in writing of complex SQL queries to resolve data issues in source system databases.
• Established and implemented test cases that verify data transfer quality.
• Performed Business Process Mapping and performed as is and to-be analysis.
• Identified, tested, and resolved database performance issues monitoring and tuning to ensure database optimization with also created Database Maintenance Plans for the Performance of SQL Server, which covers Database Integrity.
• Uses the Guide wire Claim Center for the claim management system for property and casualty insurance.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project.
• Created UAT plans with several test cases for each project to ensure that the system runs smoothly after the proposed enhancements or changes have been made.
• Responsible for preparing Business Requirement Document (BRD) and then translating into functional specifications and test plans. Closely coordinated with both business users and developers for arriving at a mutually acceptable solution.
• Extracted data from Oracle database with MS Access, and performed SQL query, data analysis and verification.
• Involved with the technical team in understanding the XML file format required for Split loss process and Billing process.
• Communicated with product owner for organization and prioritizing the back log in rally, lead spring planning sessions to control and update user stories.

Environment: Agile/Scrum, XP, Safe, MS Office (Word, Excel, Power Point, Outlook, Visio, Project), JIRA, UML, SQL, Confluence and SharePoint 2013, Kanban, Lean, Kano