SUMMARY

• Sr. Business Analyst professional with 8 years of expertise in teh Healthcare, Insurance, Banking, Retail and Financial domains.
• Within most of teh previous roles was responsible for enhancements to various systems and web portal upgrades to increase efficiency.
• Highly experienced in working with teh development as well as teh business side to create complete technical and functional specifications.
• Strong experience in complete Software Development Life Cycle (SDLC) of Data Warehouse and HL7 & HIPAA Compliant Applications.
• Hands - on experience in Waterfall, RUP and Agile (Scrum) Methodologies and thorough understanding of Object Oriented Analysis and Design (OOA&D) Concepts.
• Extensive design experience in creating UML Diagrams such as Use Cases, Activity Diagrams and Sequence Diagrams using MS Visio and Rational Rose.
• In-depth knowledge of HIPAA 4010, 5010, EDI (file formats like 837 I/P/D, 835) Claim Processing, ICD-9, ICD-10, & HL7.
• Demonstrated extensive operational and policy experience with Medicaid, CHIP, HIPAA, and COBRA.
• Sound knowledge of AML, KYC, and Consumer Identification.
• Worked on Loan IQ and proficient with financial services like commercial lending, syndicated lending, payments, and funding.
• Good understanding of teh SOX, IRC, and Treasury (Tax) Regulation.
• Worked as E-Commerce business analyst to TEMPeffectively organize and coordinate teh entire e-commerce business development process to achieve teh given targets.
• Expert in sales management systems which include teh retail, distribution, and manufacturing processes and different functionalities and features of teh main web browsers.
• Strong hands on experience working Spring Data, Spring Rest, REST API, JMS.
• Knowledge in Business Analysis, SWOT Analysis, GAP Analysis, Cost-Benefit Analysis, Risk Analysis, Testing and Project Planning.
• Sound experience with Master Data Management efforts and creation of MDM related artefacts.
• Proven expertise in complete project life cycle - Design, Development, Maintenance and Documentation of Enterprise Data Warehouse, DataMart’s, and Operational Data Stores (ODS).
• Strong in writing SQL queries and reporting teh results to teh business team.
• Experience in ETL and BI platforms in creating requirements and providing solutions.
• Excellent business writing skills in writing project documentation such as Business Requirements Document, Functional Requirement Document, System Use Case Specifications (SUC) & STTM.
• Comprehensive knowledge of SDLC with experience in Black Box, Regression, Integration, UAT, Load and Performance Testing.
• Experienced conducting Joint Application Development (JAD) sessions and Requirement Gathering sessions to converge early toward a design acceptable to teh customer.

TECHNICAL SKILLS

• RUP, UML
• Agile, Waterfall
• Windows XP/7, 8, 10
• Mac OS
• MS Visio
• MS Office (Word, Excel, PowerPoint, Project, Outlook, Access)
• Rational Rose
• Azure, JIRA
• Version One
• Mantis
• HP Quality Center
• Sybase 11.0.2
• Oracle 11g, HTML
• Java, Java Script
• XML, Web Services
• Ektron, Alfresco
• Loan IQ
• Adobe Photoshop
• Balsamiq Mockups
• QlikView, SSIS
• Informatica, SAP
• SSRS, SSAS
• Business Objects
• NICE Actimize
• SAM/RCM
• Misys
• IBM EAS
• IBM Info Sphere MDM - RDM Hub
• IBM Inspector

PROFESSIONAL EXPERIENCE

Sr. Business System Analyst

Confidential, Austin, TX

Responsibilities:

• Involved in gathering teh requirement with teh SMEs to get teh maximum information about teh work-stream including Mortgage Servicing, Loan Monitoring, and Asset Management.
• Liaised with Clients, Front Office, Credit, Legal and Client On-Boarding as necessary as part of teh KYC process.
• Participated in implementation and testing of Actimize Anti-Money Laundering software for customer record and data purpose.
• Defined specifications for AML monitoring application models in Actimize application and dashboards/workflows/Reports/dart views in Actimize ERCM application.
• Provided on-going support of teh AML Monitoring application - Actimize SAM/ERCM.
• Trained colleagues on internal AML policies, rules and regulations and developed documentation related to AML issues to enhance corporate policies.
• Performed AML investigations and compliance reviews (on-boarding and maintenance) in conjunction with countries/regions, particularly in relation to high risk customers
• Worked with Compliance to identify appropriate models to cover various scenarios and validate existing setup.
• Determined risks of new business opportunities based on teh portfolio components and client’s background.
• Performed quality control reviews ensuring regulatory compliance standards in relation to RESPA, TILA, Dodd- Frank Act, fair lending, FDPA, SCRA and determined if teh system in place was TEMPeffective in capturing teh information required for my reporting.
• Workedon integrating Misys Loan IQ with teh Lending platform applications, Batch Execution Framework and Misys Loan IQ APIs.
• Involved on originating mortgage loans by establishing client relationships, maintaining referral partners, and marketing to potential new sources
• Ensure dat all origination activities are in full compliance with state and federal lending laws and analyzed customers financial needs for customizing and presenting loan options dat best serve them
• Review and submit customer documentation, i.e., tax, credit, and income documents, etc., to complete file and submit to processing.
• Extensively researched and collected teh customer financial documentations and completed research for suspicious activity reports on KYC, AML, and BSA analysis reports for flagged accounts.
• Analyzed client data, documentation, and negative news to determine client risk profile as established under teh global KYC procedures.
• Used extensive research skills, independent judgment, discretion, and decision-making skills to complete AML rolling reviews.
• Formulated project plans including staffing, analysis, development, testing and implementation.
• Led and provided system implementation guidance to Compliance team for Foreign Account Tax Compliance Act (FATCA) including Bank Secrecy Act (BSA) for oversea US entities and subjects.
• Reviewed public sources and gathered any information known or reasonably available regarding Wall Street's customers reputation, AML record particularly related to any recent regulatory action, tax avoidance issues, fines or penalties issued by government agencies.
• Worked on AML domain with Actimize AML monitoring/case management tool and previous experience using Blueprint requirements management software.
• Extensively used Justin mind Prototype to develop rapid wireframe prototypes to illustrate UI/UX design functionalities for business and product owners and to coordinate with developers by providing wireframe development and implementation.
• Defined and led teh FATCA discussion with Compliance team users for teh required system and operational changes to cater teh latest IRS standard.

Environment: MS Word, MS Excel, MS PowerPoint, MS Visio, MS Project, SharePoint, SQL, bizagi, enterprise modeler, Loan IQ, ACBS, Actimize NICE, AML, RCM 5.10, SAM, ERCM, RUP, UML, ARIS, EA, Misys Loan IQ.

Business Systems Analyst

Confidential, Valley Forge, PA

Responsibilities:

• Involved in Data Modeling, Database Design, Designing of Data Flow Diagrams for Regression process using ERWIN.
• Extracted, discussed, and refined Business Requirements from Business Users and team members.
• Responsible for supporting clients to implement, upgrade Actimizesolutions & customize it as per theirrequirements.
• Responsible for conducting kick-off sessions, requirement gathering sessions, documenting teh requirement,interacting with multiple project stakeholder.
• Worked on multiple implementation across Financial Crime Risk and Legal & Compliance departmentin accordance with Confidential Sanctions policies & procedures
• Responsible for preparing Data requirement document, data mapping & data validation activities.
• Imported different requirements into IBM Rational Requisite Pro for end-to-end traceability and management of requirements.
• Participated in Configuration & implementation of Norkom AML product suite modules like NorkomApplication Builder, Workflow Configurator, Scenario Manager & ServicesManager.
• Responsible for designing AML/Fraud Alert Management & Case Management screens in NorkomApplication Builder module & configuring Alert/Case complex workflows Configurator module.
• Facilitated (JAD) Joint Application Development sessions to identify business rules and requirements with Business Teams.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Coordinated activities between Business Unit and Technical Staff, developing new methods, policies, and procedures to meet teh business needs.
• Wrote extensive SQL queries to retrieve information from teh SQL Database Server.
• Assisted in teh development of quality assurance artifacts including Quality Assurance Plan, Product Acceptance Plan, Test Plan, Test Case.
• Participated in requirements discussions with business units ensuring all business requirements were satisfactorily met.
• Involved in preparing project plans and identifying major milestones for each stage as per teh SDLC model (RUP Methodology).
• Worked with Business Users to define Business Requirements and analyzed teh possible technical solutions.
• Created Flow Charts and Data Mapping Tables indicating teh input files, output datasets, and capacity planning for teh data flow to teh downstream applications.

Environment: MS Word, MS Excel, MS PowerPoint, MS Visio, MS Project, SharePoint, SQL, bizagi, enterprise modeler, RUP, UML, ARIS, EA, C++, AML, Norkom AML, Rational Rose, Azure, Version One, Mantis, HP Quality Center, Sybase 11.0.2.

Business System Analyst

Confidential, Long Beach, CA

Responsibilities:

• Followed HIPAA compliance and other security issues to safeguard patient information.
• Associated with full HIPAAcompliance life cycle from gap analysis, mapping, implementation and testing for processing of Medicare, Medicaid, and Tri-Care claims.
• Extensively worked with EDI transaction 837 (Professional and Institutional) following teh HIPAA compliance EDI standard format of X12.
• Followed Workgroup for Facets Electronic Data Interchange standards for testing dat need to comply with teh HIPAA guidelines.
• Carried out tasks in teh health market, with an emphasis on strategies for expanding teh health team's existing Medicaid and CHIP capabilities and supporting teh development of new and emerging capabilities. worked with federal officials, states, and other relevant stakeholders on teh development and execution of Medicaid and CHIP mental and behavioral healdissues.
• Worked with state and federal Medicaid and CHIP healthcare initiatives and policies.
• Experienced with conducting policy and program analysis and presenting research findings through high - quality project reports and briefings.
• Worked with teh variables, file construction, and data layouts of Medicaid, CHIP data sets, market research data, program outreach, and environmental survey and evaluation services.
• Performed Mapping, Gap Analysis and Feasibility Studies for web service call response and UI display.
• Performed requirements analysis usingRational Roseand Smart Draw, created UML specifics such as Data Flow Diagrams (DFDs),ER diagrams, Use cases, Class, Sequence, Collaboration, andDeployment Diagrams.
• Assisted in theHIEproject management process, including budgeting, planning, organization, and providers network relations.
• Participated in reviewingHIEoperational process with emphasis on technical requirements and furthertesting
• Supported PL/SQL development for contingency and internal audit reports and also maintained data in warehouse and data marts.
• Worked on SQL queries, databases,datawarehousing technique. Delivered quality tested products, helped clients cut costs.
• Performed GAP Analysis of 5010 EDI transaction using implementation guide to identify teh changes in teh segments and data elements, also created and maintained data mapping documents for them.
• Created Data Mapping Documents, Test Cases for system Testing, Integration Testing (UAT) and Production (Post Implementation Review) in Agile/Scrum environment.
• Assisted in several components of teh overall ETL process and data warehouse system and also reviewed ETL programs for compliance with best practices, standards, enterprise architecture and documentation requirements.
• Led UAT testing activities done by teh business users and securing Sign off on teh patches released to UAT.
• Developed and maintained Flow Diagrams for understanding teh newly developed application.
• Involved in writing and reviewing Test Cases during application development based on User Stories. Used Quality Center as a testing tool.
• Created User Acceptance Testing (UAT) Plans and detailed documentation for teh Claim Management Application.
• Responsible for gathering and developing Business Requirements and writing User Stories, Documentation and Test Plans.

Environment: Agile, .NET, MS Project, MS SharePoint, MS Excel, MS PowerPoint, MS Visio, WebEx, SQL, MS Access, Agile, Waterfall, JIRA, HIPAA, SOA Infra, XML, JAVA, CHIP, Spec builder, MMIS, WebEx, MS Access.

Ecommerce Business Analyst

Confidential, Seattle, WA

Responsibilities:

• Facilitated and conducted Joint Application Development (JAD) sessions with Business Clients to identify Business Rules, Functional and Non-Functional Requirements.
• Held sessions with SMEs and Business Owners to define requirement priority and criticality.
• Created Sprint Plans to develop new functionalities as per specifications. Tracked teh sprint progress and reported to management on a continual basis.
• Conducted teh AS-IS and TO-BE analysis of teh business process for Fulfillment centers using GAP Analysis.
• Worked with teh SMEs and fulfillment centers to document potential solutions to teh Inventory and Warehouse problems.
• Analyzed teh complete Supply Chain, from receiving an order in OMS (Order Management System), WMOS (Warehouse Management Open System) and complete processing till final delivery to customer.
• Analyzed restock/destock data for inventory optimization from Access Database and generated report from Cognos tool.
• Analyzed JDA for inventory to find out BOH of CASE, BREAK PACK and EACHES, to identify teh demand of SKUs for FULL CASE shipping.
• Identified teh issue involved in Supply Chain and suggested teh best way to mitigate it in general and to meet teh SOX and internal Audit requirements.
• Worked closely with FC (Fulfillment Center) managers for better understanding of risk/issues involved in Supply Chain.
• Wrote and executed SQL queries on Database for Data Analysis.
• Wrote Test Cases and Test Scripts. Participated in teh UAT for new functionalities.
• Created monthly/weekly status reports to update teh project schedules & deliverable plan to Business and Portfolio Project Manager.
• Extensively used MS Project 2007 for a Project Management project and applied concepts of Work Breakdown Structure, Resource Allocation, Risk Management, Network Flows, Cost and Schedule Variance.
• Evaluated and analyzed variances in cost estimates, deadlines, tasks, milestones and resource loading.
• Worked with Project Management, SMEs, Fulfillment Centers to identify and document to scope of teh project. Updated teh documentation as required over time.
• Facilitated project meetings including scheduling, recording and distributing minutes, and following up on action items.
• Understood teh Business Logic, User Requirements and Test Objectives to develop Use Case Scenarios.
• Created prototypes and mock interfaces to provide an accurate, graphical user interface representation, thereby facilitating successful solution design and development.
• Documented user business, functional and user requirements and wrote process flow and business case documents of existing process.
• Used Quality Center to log all teh test cases/scripts and generate a daily status report.
• Performed testing and developed usage manual for Quick Test Professional (QTP).
• Performed automated testing using Quality Center, Business Process Testing (BPT), Quick Test Professional (QTP) or Win runner.
• Tested teh Applications compatibility on different browser versions of IE, Firefox and Safari.
• Used BPT in Quality Center for teh login in Access Manager and Single Sign in Opal Applications.
• Involved in creating a detailed System Test Plans, Test Cases and Test Scripts for different modules in teh Application according to teh Business Requirement Documentation.
• Conducted meetings with teh Business representatives to review products.
• Handled Change requests and responsible for weekly status and prepared Test cases based on functional requirement and performed System and User Acceptance testing.
• Designed and imparted various user training and helped in creating user manuals.

Environment: Agile, .Net, RUP, HTML, UML, MS Office Suite, Rational Suite, Quality Center, XML, PHP, ASP, Net, WAS, Siebel CRM, SQL Server, QTP, QC, VBA, Office, Eclipse, MS Access, MS Visio, SQL, Gap Analysis.

Business Analyst

Confidential, Chicago, IL

Responsibilities:

• Facilitated and gathered requirements and created Use Cases by extensive requirement gathering sessions and JAD sessions.
• Used teh guidelines and artifacts of teh Rational Unified Process (RUP) and Zachman Framework to strategize teh implementation of Rational Unified Process efforts in different iterations and phases of teh Software Development Life Cycle.
• Organized information and developed business cases offering recommendations to clients.
• Created Use Case Specifications, Business Flow Diagrams, Activity/State Diagrams and Sequence Diagrams using Rational Rose.
• Facilitated in teh overall management of teh projects including risk analysis and mitigation, status reports, client presentations, defining milestone deliverables and establishing critical success factors.
• Worked extensively with teh QA team for designing Test Plan and Test Cases for teh User Acceptance Testing (UAT).
• Worked in SQL and Oracle dealing with extraction, analysis and processing of SQL Queries.
• Worked closely with teh Business owners to gather their financial needs.
• Interacted closely with teh Business Users (Physicians) along with teh administration and management to gather Business Requirements and analyze teh functionalities to be incorporated into teh system.
• Participated in JAD sessions/conducted interviews for analyzing Business Requirements and reviewing them with business and technical teams.
• Identified all necessary Business and System Use Cases from requirements, created Sequence Diagrams including Use Case Diagrams, Activity Diagrams and Data Flow Diagrams using MS Visio.
• Developed UID Documents, FRD and other SDLC Artifacts and coordinated with system architects and developers to convert Business Requirements into System Requirements.
• Conducted Demos and walkthroughs for confirming Business Requirements and developed UAT strategy, UAT Plan and facilitated UAT.
• Verified and validated all built or release related issues and resolved them through discussion with business analysts with users’ approval.
• Conducted Smoke Tests in Production and documented lessons learnt during teh project.

Environment: s: UML, MS Visio, UID, FRD’s, MS Office Suite, Rational Clear Quest 8.0, Mantis, UAT, MS Office Suite, MS SharePoint, MS Project, MS Visio, SQL, SOA Infra, XML, Spec builder, MMIS, Informatica, Java.