SUMMARY

• Overall 4 years of experience as a Business Analysis
• Exceptional Analysis skills with an ability to transform the needs of the business users into functional/technical requirements.
• Strong communication, problem solving, organizational, interpersonal, and presentation skills.
• Extensive knowledge of all phases of the software development life cycle (SDLC).
• Expertise in Analysis of Problem Severity, Defect tracking and reporting system.
• Four years of Industry experience as a Business Analyst with solid understanding of Business Requirements Gathering, Evaluating and Translating Requirements into Specifications.
• Organized many Joint Application Developments (JAD) sessions and Joint Requirement planning sessions (JRP), walkthrough, Interviews, Workshops and Rapid Application Development (RAD) sessions with end - user/clients/stake holders and the IT group.
• Experience in development methodologies like SDLC, AGILE, SCRUM and Waterfall.
• Experienced in Test Environment Coordinator role which required constant interactions with Environment Management, Development and multiple Testing Teams to ensure smooth functioning of End-to-end Testing phase.
• Forecast and ordered Production and shipment, analyzing sales data to accurately meet demand and emergency orders.
• Ordered, tracked and monitored inventory of supplies and finished goods system-wide, ensuring freshness and proper handling of critical substances, and accuracy in billing and record keeping.
• Prepared and analyzed statistical and productivity reports and co-ordinated information management between two-data tracking applications.
• Preparing FMEA for the current process to improve the process and getting a solution or a tool to make the process work easier and with Quality.
• Experienced at preparing and maintaining technical documentation to include business requirement documents, use cases, business cases, software requirement specification document.
• Experienced at creating UML diagrams such as use case diagrams, activity and sequence diagrams.
• Identifying and documenting all business, technical, product and process requirements,
• Highly organized, detail oriented, professional with strong business and technical skills.
• Experienced in defining Testing Methodologies, Designing Test Plans and Test Cases
• Creative and aggressive self-starter with integrative thinking skills, capable of forming and maintaining positive working relationships in internal, independent, and team environments.
• Experienced in conducting JAD sessions with superior organization and presentation skills.
• Excellent Knowledge of SQL and Relational database design.

TECHNICAL SKILLS

•  MS Visio
• Quality Center
• MS Project
• Reporting Requirements
• PL-SQL
• Agile methodology
• Rational Suite (Requisite Pro
• Clear Quest
• Clear Pro)
• SQL
• MS Office
• MS Project
• Windows XP.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential - Marina Del Rey, CA

Responsibilities:

• Performed requirement analysis by gathering both functional and nonfunctional requirements based on interactions with the Process Owners & Stakeholders, document analysis and represented them in Requirements Traceability Matrix (RTM) using Quality Center.
• Coordinated JAD sessions to understand the user requirements and also their system's implementation.
• Involved in GAP analysis around the identification of business rules, business and system process flows, user administration, requirements and assumptions.
• Assessed the flaws in the existing as-is system and made clear recommendations of Business Process Improvements and incorporated them in the future to-be system design.
• Experience in the Payment Process for specifically provides support for Deposit systems for manages, plans, organizes, and controls projects which have a significant organizational impact; provides day-to-day support for very complex applications systems
• Coordinated team in bringing about Business Requirements, Architectural Specifications, Corporate Priorities and Functional Specifications.
• Made Screen Mockups/Definitions and Dependencies using Excel.
• Developed Use Case diagrams, business flow diagrams, Activity/State diagrams and Sequence diagrams using MS Visio so that developers and other stakeholders can understand the business process.
• Used MS Project and assisted project manager in making Project Plan with necessary modifications.
• Worked extensively through Agile development methodology by dividing the application into iterations and working on each iteration through full SDLC.
• Defined testing objectives and verify requirements are testable.
• Designed and implemented basic SQL queries for QA testing and Report / Data Validation
• Participated in User Acceptance Testing on the Business-to-Business Transaction testing.
• Responsible for organizing the Quality Analyst (QA) walk through to explain proposed changes.
• Used Test Director Application for automated testing. Coordinated with the test team to check the weekly status and report the same to the project manager and discussed project manager and other team regarding State Flow Process.

Environment: MS Office, MS Visio, MS Project, SQL, Quality Center, Test Director, Rational Requisite Pro.

Business Analyst

Confidential - Irving TX

Responsibilities:

• Gathered requirements from Business Users, Stakeholders and Subject Matter Experts (SME) of the functionalities required for KYC Program and ensured the requirement obtained is consistent with Bank secrecy act/Anti Money Laundering Policy and regulatory requirements
• Performed GAP analysis by identifying the gap between existing process (AS-IS) and potential desired process (TO-BE)
• Completed Enhanced Due Diligence investigations and collected the customer financial documentations using public and private database in accordance with Anti-Money Laundering (AML), BSA and other regulatory standards and Collaborated with Front Office team for suspicious activity reports on KYC/ AML for flagged accounts to assist business unit and prevent operational and reputational risks
• Conducted meetings with stakeholders to identify problems, resolve issues and provide solutions as per their requirements and business practices for regulatory reporting.
• Performed enhanced due diligence on high risk businesses or individuals and automated the Creation of Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reports in compliance with AML
• Created new alerts if a customer performs several transactions on the same day from different branches or transferring money in several transactions so that it doesn't meets the threshold value
• Identified Customer on Boarding (COB) workflow process, arranged roles in Customer Identification Process (CIP)
• Created and updated monthly dashboard for the global KYC/AML officer on new high-risk accounts to direct management
• Elicited and managed feature requirements for story writing from product owners
• Assisted in writing user stories, analyze user stories documents, develop test cases and identify acceptance criteria for user stories
• Facilitate Product Owner for User Story mapping, estimation, product backlog refinement- grooming
• Implemented Agile Scrum methodology guidelines to build artifacts in different sprints and phases of the application development process.
• Acted as a liaison between several teams within the business and technology group to prioritize product and sprint backlogs, help meet deadlines and achieve target burn down rate using JIRA
• Coordinated in all Scrum ceremonies including Daily stand-ups, Reviews and Retrospectives
• Obtained and understood end-to-end of the technology and data infrastructures behind the
• Provided support to Product Owner in developing, maintaining and grooming product backlog. Used UML to create Use Case diagrams for requirements
• Developed Use Cases, Process Flow Diagram, Activity Diagram and Sequence Diagram that can help validate different business process
• Assisted testing team in documentation of test plans, test scenarios, test cases, and managed complete defect tracking life cycle using a defect tracking tool.

Environment: Agile-Scrum, MS SQL Server, MS Suite, MS Visio, UML, Snag it, JIRA.

Business Analyst

Confidential - Long beach, CA

Responsibilities:

• Interacted extensively with various business groups, stakeholders and users to develop the Vision Document that is aligned with corporate strategic objectives.
• Documented the "AS-IS" Business Workflows adhering to UML standards.
• Managed the application support product backlog using JIRA cards.
• Conducted Monthly Business Prioritization meetings with the stakeholders, identified JIRA cards to be scheduled for the upcoming release.
• In depth knowledge of Medicare/Medicaid Claims processes from Admin/Provider/Payer side which were later part of the training program to vendors.
• Generated ad-hoc PL/SQL queries using joins, database connections and transformation rules to fetch data from the SQL Server database systems
• Performed Data Analysis using the SQL server in addition to implementing ETL with direct correlation to the Data Warehouse and Data Marts
• Strong expertise in Health Insurance Claim process, social services, Medicaid.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, functional and non-functional requirements.
• Identified use cases from the functional requirements, wrote use case specifications and created "TO-BE Business Process Workflow" diagrams (activity diagrams) in MS Visio.
• Designed User Interface-level wireframes detailing interaction models and user experience using Axure.
• Well versed with HIPAA, Facets, claim adjustments, claim processing from point of entry to finalizing, claim review, identifying claims processing problems, Supported activities related to the maintenance of clinical policies and analysis.
• Supported activities related to the efforts for executing clinical policies.
• Performed impact analysis on business processes, application, medical management (MMIS), provider reimbursement and reporting.
• Communicated with internal and external stakeholders on the progress of clinical policies and critical tasks.
• Analyzed and documented Requirements and worked on Medical Management (MMIS) software sub-system configurations. Documented recommendations on how to best address the identified areas of concern
• Worked collaboratively with the Business Process Improvement Manager to perform root cause analysis, gather data, and resolve any issues or concerns related to compliance.
• Monitored and supported Prior Authorization activities as an Administrative Project Coordinator.
• Conducted requirement workshops to verify and validate business requirements.
• Created use case diagrams using MS Visio to show interaction between the actors and the use cases as well as to demonstrate the relationship between the use cases.
• Supported Medical Management Information System (MMIS) software testing based on legislative
• Maintained a Traceability Matrix to ensure that all functional requirements are addressed at the use case level as well as the test case level.
• Performed functional and GUI testing to ensure that the user acceptance criteria is met.
• Co-coordinated the User Acceptance Testing (UAT) on a daily basis with the SME's to make sure that all the business requirements are addressed in the application.

Environment: MS Visio, Quality Center, MS Project, Reporting Requirements, PL-SQL, Agile methodology, Rational Suite (Requisite Pro, Clear Quest, Clear Pro), SQL, MS Office, MS Project, Windows XP.

BUSINESS ANALYST

Confidential

Responsibilities:

• Prepared Business Requirement Document and Functional Requirement Document for the gathered requirements
• Worked with the Stakeholders, Project Manager and senior Business & SQA (Software Quality Assurance) Analysts in defining, documenting the business needs and Business Process flows
• Facilitated JAD workshops to identify project objectives and limitations and identification of key performance indicators
• Used RUP and SDLC methodology, and managed the iterative cycles through an effective project plan created using MS Project
• Participated in and contributed to as-Is and To-Be Process Modeling Sessions, and build process models responsible for analysis and reporting
• Conducted walkthrough sessions with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product
• Worked extensively to write use cases and functional requirement case diagrams, activity diagrams, sequence diagrams, state diagrams based on UML methodology and business process flow diagrams using MS Visio
• Performed feasibility and adaptability study to identify the business critical areas from User perspective
• Documented the Functional Requirements (FRD) and the System Requirements documents
• Performed Gap analysis by identifying existing technologies and documented the enhancements to meet the end state requirements
• Worked actively with the QA (Quality Assurance) team for designing Test Plan and Test Cases for the User Acceptance Testing (UAT)
• Monitored Defect Tracking system to prioritize defects and devise a plan for future enhancements

Environment: and skills: MySQL, Tableau, Service Now, Use cases, Service Now, Asset Management, JIRA.