SUMMARY

• An accomplished and result - oriented Business Systems Analyst & Scrum Master with 8 plus years of experience in various domains such as Health Care, Banking and Ecommerce.
• Extensive experience in delivering and deploying large scale projects. Analytical thinker, problem solver, quick learner with the ability to adapt to new environments.
• To Utilize my in-depth experience and knowledge from previous organization & deliver a high quality of Technical & Management skills.
• And to make use of the opportunity for contributing to and creating executable strategies and bringing tangible benefits to the organization.
• Project Management and Business Analyst experience in Health Care sector with a strong understanding of the business processes.
• Good knowledge of HealthInsurance Portability and Accountability Act (HIPAA) transaction, code set rules such as EDI 837, 835, 834, 270, 271, 277,276,999 and ICD9-ICD10.
• Comprehensive knowledge of EHR, Medicaid, Medicare and Claims Process.
• Presented several documents and Use Cases for multiple transactions and worked with ANSI X12 5010 and ANSI X12 4010. Validated codes for billing process which included ICD-9, ICD 10, CPT codes in compliance with HIPAA 4010 and HIPAA 5010.
• Extensive experience in communicating with Subject Matter Experts (SME’s), gathering requirements, analyzing Business Processes and documenting various artifacts.
• Extensive knowledge of all the phases of Software Development Life Cycle (SDLC) and different development methodologies of such as Waterfall & Agile. Excellent experience in writing Use Cases and user manuals.
• Extensive experience in Requirements Gathering process using several elicitation techniques such as Client Interviewing, Brainstorming, Focus Groups, survey/Questionnaire etc.
• Worked extensively on GAP analysis, Impact Analysis, Root-Cause Analysis, Cost-Benefit Analysis and documentation.
• Involved in various Testing Methods such as Black box testing, Functional Testing, Regression testing, Performance Testing, Integration testing as well as User Acceptance Testing (UAT).
• Generated ad hoc and canned reports for the applications in Healthcare for performing various analysis on the data.
• Experience in creating artifacts such as Business Requirement Documents (BRD), Functional Requirement Document (FRD), Software Requirement Specification (SRS), Change Request Analysis, Requirements Traceability Matrix(RTM).
• Proficient in SOA implementation, with a good knowledge of webservices, web methods, XML, WSDL, SOA, API.
• Knowledge of finding and Utilizing Web Services from UDDI for the projects. Assisted in drafting SLAs with the external vendors for consumption of APIs and microservices.
• Created Use Case Diagrams, Sequence Diagrams, Activity Diagrams, Data-Flow Diagrams, Process Work-Flow Diagrams, Class Diagrams and other UML-based diagrams using MS Visio, Rational Rose etc.
• Knowledge of SQL Queries for reporting purposes as well as writing Client-Side and Server-Side Validations
• Assisted the test team with Test Plans, Test Scenarios, Test Objectives, Test Cases, Test Logs and Run Books. Knowledge in conducting User Acceptance Testing (UAT) and verifying performance, reliability.
• Communicate effectively with client executives and their respective teams.
• Facilitated various scrum ceremonies such as Sprint Planning, Daily Stand Up, Backlog Grooming, Sprint Review, and Sprint Retrospective as well as Spike sessions.
• Experience maintaining Scrum Artifacts like Product Backlog, Sprint Backlog & maintained reports like Burn down chart and Burnup chart.
• Experience with scrum techniques such as planning poker, Moscow, INVEST, T-shirt size, Silent writing and SMART technique.
• Extensive experience in using JIRA applications in Agile Environment.

TECHNICAL SKILLS

Business Analysis: Requirements Gathering, RACI, Impact Analysis, Feasibility Analysis, Data flow diagrams, Business Process Modeling

Methodologies & Frameworks: Waterfall, Scrum, SAFe, XP, TDD, FDD, Kanban

Documentation Tools: MS Office Suite, SharePoint 2010/2013

Business Modeling Tools: Microsoft Visio, UML 2.0, Lucid Chart, Axure

Project Management: JIRA, RALLY, TFS

Reporting Tools: Tableau, Crystal Reports, QlikView

Testing Tools: HP ALM, Swagger, Selenium, Soap UI, Postman

Databases: SQL server, ORACLE DB 12c, MS Access, MySQL

Web Technologies: HTML, XML, CSS, AJAX, SOAP and REST, JavaScript, UNIX

BI Tools: Tableau, Power BI, SQL Reporting Services like SSRS, SSAS, SSIS

PROFESSIONAL EXPERIENCE

Confidential, Franklin, Tennessee

Technical Scrum Master

Responsibilities:

• Involved in the process transformation from Waterfall to Scrum for both the Team and executive level.
• Maintained metrics that provide visibility to stakeholders on team-level progress and quality
• Closely worked with product owner in breaking the Epics to user stories and further into Tasks.
• Actively participated in the PI Planning and pre-PI planning sessions & assisted RTE in conducting PI Planning events and setting up program level cadence (SAFE).
• Oversee scrum process and coaches the team; facilitates transparency, inspection and adaptation
• Worked as Scrum Master during development stage and was responsible for continuously monitoring the development of the project with JIRA and reporting any impediments and unexpected delays to the business.
• Facilitated Scrum meeting with technical/non-technical team, SME’s to clarify business rules and translate Functional requirements into User stories using JIRA.
• Facilitating discussion, decision making, and conflict resolution.
• Participated in sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations and was involved in scrum techniques using Moscow for Prioritization and Planning Poker for Estimation.
• Work closely with product owner in backlog management and continuous delivery of features and maintained burn down chart and team velocity, capacity and Focus Factor.
• Providing all support to the team using a servant leadership style whenever possible
• Guiding teams to remove impediments and working with leaders and stakeholders to remove impediments.
• Co-ordinated with On-site and Off-shore team members in keeping up to date on the progress of the project and ensuring on-time delivery.
• Designed Business Processes Modeling Notation (BPMN) utilizing UML for object-oriented design and created Process Flow diagrams using Microsoft Visio.
• Assisted architect in designing the Service Oriented Architecture (SOA) and facilitated in coordinating different web services by writing XML request and response.
• Worked with Legal compliance team to facilitate System Level Agreement (SLA) for enrolling external web services and was involved in negotiating salient features of SLA terms.
• Assisted in Integration of web services/web methods and API’s to extend securities updates information.
• Created ADHOC and Canned Reports using Crystal Reports.
• Involved in providing several feasible solutions in Spike Sessions as a Scrum Master to clear Impediments by taking the help of other teams & management.
• Creating, maintaining, reporting and instilling organization-wide use of Agile metrics as indicators of success and measures for improvement and course correction.
• Was the point of contact between the various functional departments and the software development team to foresee risks, formulate plans, and organize activities to ensure sprints are completed on time.
• Actively facilitated the User Acceptance Testing (UAT) and helped them understand and test the UAT procedure.
• Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers
• Plan and Coordinateschedules and resolve dependencies with other scrum masters and teams as well as with external teams and providers.
• Closely worked with the Regulation and compliance team to keep update with the regulations.

Environment: Agile SAFe/Scrum, JavaScript, MS Visio, Oracle, SQL Server, Excel, SoapUI, Web Services, MS-Office, Tableau, Jira, Confluence, Jenkins, GitHub, API’s/Web Services.

Confidential, Hartford, Connecticut

Scrum Master/Agile Coach

Responsibilities:

• I assisted in organizing and planning a rollout of Scaled Agile Framework with the other Agile Coaches.
• Provided guidance on adoption of SAFe methodology, planning Release Trains and Program Increment Deployments
• Guided Product Owners in Backlog Creation & Grooming, Epic breakdown, and user story decomposition, Release Planning, cross team Planning.
• Facilitated Sprint Planning, Daily Standup, Backlog Grooming, Sprint Review, and Sprint Retrospective ceremonies on a regular basis.
• Providing all support to the team using a servant leadership style whenever possible, and leading by example
• Interacted frequently with Technical, Non-Technical and Management related members within team to improve communication and prevent conflicts within the team.
• Facilitated meetings between development Team Leads and SMEs to aid in breakdown of user stories into tasks.
• Encouraged self-organization and self-motivation within team to promote efficiency and coordination.
• As a Scrum Master & Scrum Coach, I successfully determined gaps in team and department performance, developed an improvement plan and improved performance of each team.
• Interacted with Product Owner on a regular basis to perform Backlog Grooming based upon inputs from the team leads and the business.
• Providing the solutions for Technical impediments and resolved the Roadblocks for Development of the Application.
• Encouraged early breakdown of tasks to allow for a timely and effective Sprint Planning Session.
• Kept updated on the progress of Up-Stream and Down-Stream Dependent Scrum Teams to monitor their progress and allow for pre-emptive action in the case of any unexpected issues or delays.
• Fostered a productive and friendly environment to keep team motivated and at peak performance to ensure timely delivery of Shippable Products at the end of each sprint.
• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.
• Frequently updated the Product Owner on the progress of the Team as well as resolution of dependencies through Scrum of Scrum meetings.
• BuildRelationshipsacross business and technical partners and articulate business and technical information to diverse audiences.

Environment: Agile SAFe/SCRUM, MS Office, Windows 7, Oracle, DB2, Informatica Powercenter, Excel, HTML, Visio XML, VB, WEB Services, Postman, TFS, Java, .Net, JIRA

Confidential, Foster City, California

Sr Business System Analyst/ Scrum Master

Responsibilities:

• Participated in the initialImpact Analysis(ICD-10) for all the critical functions, i.e., Membership & Enrollment, Claims Processing, Utilization Management, Medical Policy, Reporting, Vendor Management
• Worked with internal team to build out of a high-level roadmap and time line to achieve compliance
• Participated in ICD 9 to ICD 10 codes conversion requirement gathering sessions and created high level business requirement document
• Improved the Teams efficiency through retrospective feedback by conducting Sail Boat, Mad Sad Glad Technique, Lego Retrospective and made sure that the necessary Improvements are been made for further sprints.
• Performed Data Analysis and Data Mapping to generate Crystal Reports.
• Facilitated daily stand ups and managed task board with user stories & Tasks.
• Prepared and tracked burn down charts and velocity charts for timely delivery of projects.
• Prepared 5010 GAP documents involved with 837 and 835 transactions in collaboration with other team members
• Defined ICD-9 to ICD-10 mapping process usingGEMs (General Equivalency Mapping)crosswalk file.
• Created custom mapping betweenICD-9 and ICD-10 codes.
• Responsible for identifying and documenting business rules & Wrote rules for server-side validation and client-side validation.
• Documented theUATPlan for the project and worked with the UAT Team to ensure all the acceptance criteria for the requirements has been included in the UAT task plan.
• Maintained theTraceability Matrix tableto uniquely trace the identified business requirements to general design to testing as proof that requirements requested have been developed into a solution and that it has been tested and tracked

Environment: Agile/ SCRUM, MS Project, Rational Rose Modeler, MS-Office, Oracle, Java J2EE, HTML, MS SQL, JIRA, Confluence.

Confidential

Business System Analyst

Responsibilities:

• Performed Document Analysis and conducted Stakeholder Interviews to elicit high level functional requirements.
• Assisted with product evaluation, product customization and system integration. Conducted GAP analysis around the identification of business rules, business process flows, user administration, requirements and assumptions.
• Assisted the Project Manager in creating the Work Breakdown Structure(WBS) for the project.
• Conducted JAD and Brainstorming sessions for refining the requirements in coordination with multiple teams.
• Analyzed the as-is and to-be state of the project and performed Gap analysis.
• Performed Interface Analysis to understand the dependencies among the various distributed teams.
• Dealt with loosely coupled system and used SOA architecture to interact with other Web Services and databases.
• Analyzed the Databases of the various teams by using SQL Queries and performed Data Mapping.
• Created Use Case diagrams, business flow diagrams, Activity/Workflow diagrams using Rational Rose Modeler.
• Created Mockups and Wireframes for better understanding of the GUI and worked with the line of business, the technical team to identify the Client Side, Server Side and Database Validations required and documented them.
• Performed Risk Analysis to identify the project critical success factors and prioritize functional requirements.
• Effectively conducted Change Request Management and assigned priority on each change.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing.
• Conducted Triage calls, tracked, logged and prioritized the defects based on the severity and criticality.
• Performed UAT on business requirements, technical specifications and business objective.

Environment: Waterfall, HP ALM, MS Project, MS Office (MS Word, MS Excel and MS PowerPoint), Mock-up screens, UAT Testing.

Confidential

Jr. Business Analyst

Responsibilities:

• Served as a Release, Environments and Configuration Coordinator.
• Was Responsible for the Project Migration to live Environments with the help of Project-Specific Customized Tools.
• Worked as a Release Analyst, instrumental in migration of the code from the testing environment to Production /Live environment.
• Worked on several Deployment management tools & configuration Tools like UDEPLOY, AXIOM, ERA TOOL, SVN to improve Deployment effectiveness.
• Perform investigation and resolution of incidents and problems for the client’s application.
• Technical support to the client’s online content management team.
• Responsible for the Deployment Workflows for applications within the project.
• 24 *7 * 365 Technical support of middleware services for the BEA Web logic and Middleware applications for deployment and maintenance support for all the non-prod (CIT, SIT, UAT, LT) and prod environments. (For any bug/application issue need to contact App support team),
• Perform investigation and resolution of incidents and problems for the client’s application.
• Technical support to the client’s online content management team.
• Accept new services into production, Manage the deployment of new/updated applications for production.
• Diagnose and resolve problems in production services in order to return failing services to Business acceptable levels within the timescales agreed in service level contracts.
• Provide technical support to the testing team for the environment management of applications of pre-production & production environments.
• Knowledge of Ticketing Tool Remedy and HP Quality Center as Incident and Change Report Management Tool.