SUMMARY

• 8+ years of experience as a Business Analyst/ Business System Analyst in Financial Industry with expertise in Business Requirements Gathering, Business Process Modeling Notation (BPMN), Business Analysis, Business Process Improvement, and Business Intelligence.
• Experience in various fields like, Banking, Trade Finance, Health care Mortgage as well as Online Banking including financial and reporting experience with strong knowledge of Software Development Life Cycle (SDLC) and extensive knowledge of Agile methodologies like Scrum and Kanban, Waterfall, and Scrum - Waterfall hybrid methodologies.
• Strong finance & banking domain knowledge including accounting operations, banking processes & terminologies, and financial statements (Balance Sheet, Income Statement & Cash Flow Statement)
• Solid knowledge of Feature-driven Development (FDD), Behavior-driven Development (BDD) & Test-driven Development (TDD)
• Involved in conducting different kinds of elicitation techniques like Joint Application Development (JAD) sessions, Brainstorming, Interviews, and Requirement Workshops with variety of business users (LOBs) & project stakeholders.
• Adept in creating Business Requirements Document (BRD), Functional Specifications Document (FSD), Confidential Requirements Specifications (SRS), and other High-level and Low-level documents (HLD/LLD)
• Proficient in assisting and conducting various enterprise analyses like GAP analysis of AS-IS and TO-BE Confidential, SWOT analysis, Impact analysis, Goal analysis, Feasibility analysis, and Risk analysis.
• Extensive experience with process modeling using UML and skilled in designing business models by creating class diagrams, activity diagrams (swim lane charts), Use Case diagrams and sequence diagrams.
• Fabricated Screen-Mockups & Wireframes to showcase workflow of requirements to the stakeholders.
• Involved with the testing team to prepare Test Plan, Test Scenarios, Test Strategies, and Issue Logs & monitored the creation of Test Cases using Requirements Traceability Matrix (RTM)
• Skilled in execution of different types of testing like User Acceptance Testing (UAT), Regression Testing, System Integration Testing, Load Testing, and Performance Testing.
• Proficient in Structured Query Language (SQL) for data manipulation and retrieval.
• Facilitated scrum ceremonies as well as resolved impediments faced by the team.
• Knowledge of agile environment techniques like Planning Poker, Confidential -Shirt sizing, and MOSCOW method.
• Proficient in generating use case, analyzing ER Diagrams and Data Flow Diagrams.
• Knowledge of Data Warehouse Architecture & concepts like data marts, data mapping, data modeling, fact table, dimension table, metadata, Conceptual, Logical & Physical Data Model, Star and Snowflake Schema.
• Experience working in RDBMS & Data Warehouse projects.
• Expertise in change control, error handling, deployment & release management, and production support.

TECHNICAL SKILLS

Development Methodologies: RUP, AGILE, Waterfall, ESDM, STV

Databases: MS-Access, MySQL, SQL Server, Oracle, Teradata, DB2, Sybase

Application Servers: IBM WebSphere, ATG Dynamo, BEA WebLogic

Internet: HTML, XML, VBScript, ASP, JavaScript, JSP, J2EE

Automation Tools: MS Visio, Rational Rose, Rational ClearCase, Rational RequisiteProDocumentum

Bug Tracking Tools: Mercury Test Director, Rational ClearQuest

Utility Tools: MS Office Suite, MS Project, TOAD

Reporting Tools: Crystal Reports, SQL Server Reports (SSRS)

Data warehousing Tools: Informatica, Business Objects, Cognos, Erwin

Testing Tools: Quick TestPro (QTP), Test Director, Win Runner, Load Runner

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential, Middletown, NJ

Responsibilities:

• Manage the requirements and ensure that all the places have traceability to the requirements
• Acting in a consulting capacity to other teams like Confidential & Confidential Management, IBM Senior Management and IBM Delivery Teams, Testing and Quality.
• Experience in the Documentation of specifications, Design and Development of Use case scenarios
• Ensuring that potential business for performance impacting issues constraints/risks/dependencies are addressed in a timely manner so as not to have a negative bearing on project deliver
• Write the process flow "as-is and to-be" business process models Confidential program level, service specific and review the process flow prepared and ensure quality of the same
• Be the single point of contact for the customer and team to address all the issues or queries related to process flow and provide necessary guidance.
• Interact with customer to understand the as-is process and propose the to-be process within the scope of the contract
• Conduct requirement gathering workshops like JAD and JAR's.
• Interact with the technical team to ensure that the plans and schemes has been properly understood and implemented
• Project progress monitoring and reporting, project level issues resolution, Technology conflict resolution and cross functional process flow monitoring
• Good knowledge in using the business process and requirement management tools
• Analyzing slippages and address issues through root cause analysis and gap analysis
• Perform retrospection and project closure activities

Environment: Agile, Rally, SQL Server 2005, MS Project, ALM, UML, MS Excel, MS Word, XML.

Business analyst

Confidential - Houston, Texas

Responsibilities:

• Gathered business requirements by driving user-group meetings and working with various global, cross-functional and virtual teams
• Prepared User Requirements Document (URD), Business Requirements Document (BRD) and Functional Requirements Document (FRD)
• Experience and skills in creating design models and Extensive use of UML/RUP for modeling views using tools like Microsoft Visio.
• Followed SDLC (Software Development Life Cycle) to validate EDM system.
• Involved in documenting the UAT test plan and executing test cases with Users to ensure user acceptance
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database.
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Performed Requirement Analysis and developed Use Cases, Activity Diagrams using Rational Rose.
• Worked closely with project manager in setting realistic project expectations and in evaluating the impact of the changes of the organization and plan accordingly
• Received the Client and Business user’s appreciation for the implementation of Prescriber NPI update and E-prescribing changes
• Have sizeable adequate hands on exposure in Workmen Compensation, Commercial Insurance as well as Property & Casualty Insurance & its various intricacies.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing (UAT)

Environment: UNIX, MS Power Point, MS Excel, Rational Rose, System Analysis, Load Runner, Crystal reports, SQL.

Business Analyst

Confidential

Responsibilities:

• Identified and validated high potential business opportunities for stakeholders.
• Gathered business Requirements, analyze data/workflows. Defined the scope and progressed from problem Statement to well-documented Designs.
• Generated all Medicare claims review and transmit to Medicare
• Utilized Rational Req Pro as a user to analyze the business requirements
• Excellent knowledge of Medicaid Health Insurance Policies and CPT coding.
• Worked on MS CRM Dynamics for handling the customer claim inquiries, Validation and case creation.
• Facilitated with JAD sessions with the management groups, vendors, users and the IT Group for open and pending issues to develop specifications.
• Conducted Functional Walkthroughs as well as User Acceptance Testing (UAT) sessions.
• Developed Use Case diagrams with MS Visio and also created Business Flow Diagrams, Activity/State diagrams, and Sequence diagrams, which enabled developers and other stakeholders to understand the business process
• Created business process workflow diagrams (Activity diagrams) in Rational Rose.
• Worked through Software Development Life Cycle (SDLC) from Requirements, Analysis, Design, and Implementation through Testing.
• Created detailed level test scenarios on HIPAA compliance testing. Gathered business requirements from business users such as Insurance Policy Managers and drafted business requirement document (BRD).
• Worked as an Interface between the users and the different teams involved in the application development for the better understanding of the business and IT processes.
• Managed the Patient Online ecommerce project, utilizing MS Project, medical Confidential and (Electronic Medical Records) EMR Conducted iterations, communicated results, and milestone achievements to the stakeholders while keeping the developers closely updated on all documented refinements.
• Performed testing for Medicare and Medicaid claims for Medicaid Management Information System (MMIS)
• Created and maintained a project schedule using MS Project showing all target dates for deliverables.
• Created and maintained complete development plans that included functional specifications, requirements engineering, Use Case modeling, risk assessment and mitigation, internal and external workflow.
• Extensively used ETL to Extract, Transform and load data.
• Developed Scripts for Regression Testing and System Testing.

Environment: Windows, UNIX, C++, HTML, XML, Rational Rose, Rational Requisite Pro, SQL, MS-Project, JIRA

Business Analyst

Confidential

Responsibilities:

• Documented the user requirements for Application APP2.0 module of Healthcare.gov (ACA), and all WNMG products related to CMS.gov and Medicare.gov.
• Analysis of User Stories, Functional Specification Document, UI Specification Documents for each sprint and actively participated in Eligibility and Enrolment and Single Streamline processes.
• Carried out manual integration, system, and regression testing on newbuild of an application on Consumer application, Agent and Broker services application, Eligibility Support Application.
• Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements.
• Collaborated with development teams for design discussions and creation of data models and testing teams in creation of test cases, review and approval of the same.
• Assisted the development team in understanding the requirements and answered their queries from business users.
• Handled Change Management process, using Requirement Traceability Matrix (RTM).
• Analyzed Requirements and created Use Cases and Activity Diagrams using MS Visio.

Environment: Scrum, MS Visio, MS Excel, MS Access, Confidential -SQL, Tableau, MS PowerPoint, Jira

Business Analyst

Confidential

Responsibilities:

• Functioned as the liaison between the business and technical teams and involved in planning and process analysis.
• Maintained vendor relationships for the project by following legal business processes.
• Created Business Requirement Document (BRD) based on information gathered and ensured that it was completed within the defined SLAs.
• Assisted data warehousing team in performing data modeling and data mapping activities like defining data source, data target & data transformation rules to set-up the data load process using Informatica as well as analyzing & designing the data elements.
• Performed GAP Analysis by understanding AS-IS business process and TO-BE business process along with the Cost-benefit and Impact analysis.
• Carried out SOX Key Performance Indicators (KPIs) and created monthly department metrics for all levels in the company.
• Facilitated metrics meetings with the Information Security teams.
• Organized requirements into high-level Business Use Cases and low-level Use Case Specifications on the Functional Requirement Document (FRD), and prepared Activity and Sequence Diagrams.
• Prepared Business Process Model (BPM) diagrams, UML diagrams, Data Flow Diagrams, and engaged in business process analysis and mapping by using MS Visio.
• Constructed SQL queries to analyze and validate data in the Oracle database.
• Worked on Cucumber as agile project management software for automated testing.
• As a test lead, designed Test Cases, Test Plans, Test Scripts, and Test Scenarios to perform Functional Testing, System Testing, Regression Testing, and UAT testing.

Environment: Waterfall -Scrum, Oracle, Service-oriented Architecture, Cucumber, IBM Cognos, BPMN 2.0, Microsoft Visio, SharePoint 2013.