Professional Summary

• 8 years of industry experience as a Business Analyst with extensive experience in User Acceptance Testing UAT and solid understanding of Business Requirements Gathering, Business Process Flow, Business Process Modeling and Business Analysis.
• Excellent knowledge and deep understanding of industry standard methodologies like Software Development Life Cycle SDLC Designing, Testing, Documentation, and Presentation to clients and preparing customer specifications as part of software technical requirements and Customer support.
• Expertise in defining, gathering, eliciting and analyzing Requirement Specifications with Subject Matter Experts SMEs , business stakeholders, development team, direct user interviews and workshops
• Experience in designing and developing project document templates based on SDLC methodology.
• Experience in development methodologies like SDLC, AGILE, SCRUM and Waterfall
• Expertise in Performance Management Client Reporting and implementing its benefits.
• Excellent design and documentation production skills can clarify details with precision and accuracy.
• Demonstrated ability to compile, present and discuss options and then agree approach.
• Efficient in gathering, documenting and validating the requirements in a format that is useful to the business area experts and the technical team.
• Worked with QA and Dev teams to ensure specifications are complete, unambiguous, understood and adequately tested.
• Excellent in performing GAP Analysis to check the compatibility of the existing AS-IS system infrastructure with the new TO-BE business requirements
• Extensive experience in conducting Joint Application Development JAD sessions.
• Created Business Flow Diagrams, Dataflow diagrams, Activity diagrams using MS Visio.
• Coordinated QA team for Unit testing, System Testing for Pilot and New release implementation and support.
• Worked closely with product, relationship management, quality assurance, project management, and technology teams.
• Played a key role in the planning, testing, and implementation of system enhancements and conversions, which included developing detailed documentation for training and testing.
• Highly motivated individual with a high level of initiative, drive and accountability, results-oriented, excellent planning and organizational skills

Tools and Technology

Confidential

Business Analyst

Skilled in Team Management, domain strength includes expert knowledge in Agile Environment and Data analysis. Experienced working in Agile Environment, Scrum, User Stories, Use Cases, BRD, SDLC, Functional and Content Specifications. Data Management Tools such as MS-Excel, MS-Access and R. Prior experience as an Analyst, Trainer, Instructor and Team Lead has contributed in becoming an outstanding Business Analyst. Expert in using MS Office, MS Visio in creating Use Case Diagrams, Activity Diagrams, Sequence Diagrams, communicating to Annuities Providers and Annuities Product Development Team.

Significant Highlights:

• As a Business Analyst, I act as a liaison among stakeholders in order to understand business structure, processes, rules, and to recommend solutions that will enable an organization to achieve its objectives.
• Gathered, compiled, and reported data to stakeholders
• Communicated complex data and reports clearly and effectively
• Gathered information from subject matter experts SME and documented business processes Lead and facilitated design sessions with stakeholders
• Advise stakeholders on best practices
• Created functional documentation for projects
• Performed requirement analysis by gathering both functional and nonfunctional requirements based on interactions with the Users.
• Helped to create and translate User Stories to define the functions the system must provide, and to facilitate requirements management.
• Presented finalized solution to the client for approval and acceptance
• Acted as a liaison between developers and end users to ensure technical compatibility
• Tested, evaluated, and validated systems for business stakeholders.
• Involved in all phases of Software development life cycle SDLC using Agile Scrum methodology.
• Analyzed and collected business requirements for current and future state processes and created the requirements specification document
• Conducted and participated in sprint planning meeting to define the Sprints and the duration of each sprint and prioritized the requirements and placed them into the sprint backlogs.
• Experience in different phases of Software development Life cycle SDLC including Strategic Systems Planning Designing, Programming, Testing, Documentation, and Presentation to clients and preparing customer specifications as part of software technical requirements and Customer support.
• Good expertise in the review and documentation of system test plans, creating and executing test scripts, test cases and data sets on the basis of product release features requirements and technical documents.
• Proven ability to work in team-environment as well as independently.

Confidential

Business Process Lead

Confidential Deferred Variable Annuity business process starting from New Business to Settling a Claim. Have In-depth knowledge in processing claims in the required turnaround time. Complete Knowledge of business process, capacity planning, performance measurement and quality monitoring. Have also Identified opportunities for quality improvement of processes. Worked on business process re-engineering, identified potential enhancements in claims automated or manual system/processes.

Confidential

Significant Highlights:

• Experienced in Gathering requirements for the development insurance systems.
• Experienced working in Agile Environment
• Worked as a Liaison between Technology and Business Clients to improve Business process and Strategies.
• Conducted and Participated in JAD sessions to refine prototypes, prioritize and additional use case development.
• Conducted workflow, process diagram and GAP ANALYSES to derive requirements for existing systems enhancements.
• Organized meetings for the top management to discuss the Issue, risk and assign action to specific work stream owners.
• Created Business Flow Diagrams, Dataflow diagrams, Activity diagrams using MS Visio.
• Coordinated QA team for Unit testing, System Testing for Pilot and New release implementation and support.
• Worked closely with product, relationship management, quality assurance, project management, and technology teams.
• Played a key role in the planning, testing, and implementation of system enhancements and conversions, which included developing detailed documentation for training and testing.
• Made Screen Mockup, Wireframes and screenshots for the application to easily communicate it to the users, developers, and testers.
• Designed and developed all Use Cases and UML models using Rational. Developed Sequence Diagrams, OOD using UML.
• Designed and implemented basic SQL queries for QA testing and report / data validation.
• Conducted User Acceptance Testing UAT to ensure all the business requirements have been fulfilled by the application.
• Worked with the Production support team for issues reported by the user group in the production environment.
• Conduct a smoke testing after each build and Post Production Validation after each release.
• Prepared user manuals and conducted training sessions.

Confidential

• Participated in Joint Application Development JAD sessions by convening project sponsors, end-user representatives, development team members, subject-matter experts, technical personnel, and different stakeholders to communicate their perspectives with each other, resolve any issues and come to consensus.
• Analyzed the business process as Business Process Enhancement
• Implemented RUP, designed visual models to draft business requirements by using Use Cases
• Gathered and documented the requirements that were critical to the business mission and used those requirements to design application software using a Use Case approach.
• Interacted with the Users by interviewing them, preparing questionnaires and getting feedback.
• Developed the required use case diagrams, business work-flow diagrams and activity diagrams so that all stake holders could better understand the business process.
• Significant Highlights
• Technically competent professional with rich experience in Business Transition, Operations, Process Management, Client Servicing, Team Management. Supported inter-departmental and inter-divisional team through participation in appropriate meetings and project discussion.
• Had been a Part of Claims Transition team, travelling to UK for a pilot process. Played a major role in Process flow designing.
• Developed the functional specifications document and assisted the project team in preparing Software Requirement Specifications SRS , and the user interface design.
• Creating wireframes diagrams, MS Paint to provide clear understanding of the application of what the users requirement and approved by the user.
• Experience in walkthrough session with development team to ensure the business requirement are clear.
• Walkthrough session with QA team to ensure the test plan and a test case meets the business requirement.
• Conducted smoke test after each build.
• Create and review test plan and test case for UAT session. As well as conducting UAT session.
• Created step-by-step manual and user guide for quality assurance team keeping in mind user requirements and how it can be met.
• Understanding the underlying relationship using various statistical models.
• Worked closely with the KT leads and ensure all the trainings are completed on timely basis
• Worked with focus groups as an insurance expert to provide inputs on new business in the UK Insurance field.
• Claims process expert and approver of all claims below 50,000 for Insurance client. Monitoring claims inventories, training handling client calls.

Confidential

Confidential IT and BPO service provider to G2000 companies around the globe, assists its clients in innovating and streamlining their business processes by offering custom solutions for technology and operations.Process is wholly into broker claims. The process deals with various business areas of Special risk, Non-Marine, Marine, Aviation and Marine.

Roles and Responsibility:

• Analyzing and Processing Motor Certificates and Policy Renewals.
• Processing of Motor accident Claims.
• Analyzing and updating data to Special Systems based on the requirements.

Significant Highlights

The major Processes are MI Analysis, Customer metrics report CMR and International Program System IPS .Efficient in working with statistical tool like Minitab and MS-Excel. Have hands on experience in Excel Macros.