SUMMARY:

• Solutions - driven business analyst/project manager with experience developing Process Definition Documents for Robotic Process Automation (RPA) projects with detailed steps of each
• Use case and screenshots as available from the client meetings, gathering business requirements, develop process mapping for complex processes and procedures and work continuously with RPA developers in developing the Technical Design Documents.
• Leading workflow analytics and complex reporting by leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals.
• Dedicated and effective project manager who excels in using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity
• Assertive and enthusiastic, with extensive knowledge of process optimization, lean/six sigma, operational efficiencies with close to 8 years of total experience in Procure to pay (P2P) and Order to Cash (O2C) in Global Finance Operations & Data Analytics.
• Data mining/Data modeling/Data warehouse
• Expert in Oracle Business Intelligence, SAP, SPSS, Minitab, Tableau, Advanced Microsoft Excel with pivot tables, VLOOKUP & HLOOKUP functions
• Expertise in SQL queries
• MS Office, MS Project, Palisade Decision Tools such as @RISK, Precision Tree for data analysis and decision making, sensitivity analysis etc.

PROFESSIONAL EXPERIENCE:

Confidential

Business Consultant

Responsibilities:

• I have worked on the IAM RPA Project for Highmark based on Blue Prism by developing a detailed Process Definition Document (PDD) for the use cases within scope for the project by constantly working with clients, gathering requirements, develop process mapping for each use case and feeding the RPA developers with client approvals. We also work to make changes to the PDD document as in when required based on business requirements.
• Continuously work towards building the Solution Design Document (SDD) along with Solution Architect
• Constantly work with RPA Developers in designing the Technical Design Document (TDD’s) and clarify any gaps from the PDD document to develop an effective RPA solution.
• Constantly work with clients to capture business requirements, functional requirements and prioritize user stories to track from sprint backlog using agile methodology
• Developed and improved the SDLC Interview guide in alignment with the stakeholder’s expectations and easy to capture interview information by introducing high quality interview questions across different disciplines
• Developed the Capability Management Program document by including details process steps of complex processes in creating and developing the L&D site for SDLC employees linked to various external sources
• I have organized and facilitated Business Consulting Practice meetings by working on the presentation document with Six Sigma content for improving awareness across SDLC employees in monthly meetings with activity driven learning exercises.

Environment: MS Project, MS Visio, MS Excel, MS Word & UI Path/Blue Prism.

Confidential

Business Analyst/Operation Project Leader

Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to monitor and track progress
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Measure project performance using appropriate tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
• Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Meet budgetary objectives and make adjustments to project constraints based on financial analysis
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Develop spreadsheets, diagrams and process maps to document needs
• Strategic in approach: understands and addresses inter-dependencies and real issues.
• Experience managing deliverables and milestones: on time/within budget/meeting business needs.
• Ability to manage troubled teams/projects and bring them to success.
• Prepared white paper documentations for leadership summits and s.
• Performed base lining periodically for tools according to project requirements
• Managed upstream & downstream process for fixing issues with other departments
• On boarding New Joiners
• Handling 1:1’s with documentation
• Issuing Performance Improvement plans based on policies
• Prepare process metrics with reporting
• Initiating project requests liaising with technical department
• Drive process improvements within the team through Just do it ideas, Kaizen, VSM, cross s to avoid redundancy of work and improve process efficiency
• Perform base lining for tools used in our department
• Prepare white paper documentation during leadership visits
• Create & Update wiki pages on process related information
• Prepare promo documents to help grow the right candidates in the team
• Connect with global stake holders monthly on process health and issues
• Liaise with various departments to fix issues in upstream and downstream processes
• Responsible for Business Continuity Plan (BCP), team growth, transitions, define short- and long-term goals with a 3-year vision for the company
• Assist in the team in escalations and critical issue that needs supervision on regular basis
• Partnering with respective core committees within Finance Operations to discuss and review opportunities, issues, project backlogs, tools required FTE’s addition etc.
• Prepare white papers for project enhancements, proposals, review business metrics with Directors & site leads on a regular basis.

Environment: Oracle R12, Oracle Business Intelligence, MS Project, MS Visio, MS Excel

Confidential

Process Specialist

Responsibilities:

• Manage the full accounts payable cycle from receipt of invoices to payment; including coding invoices, matching purchase orders, obtaining approval, and entering the invoices into the accounting system.
• Process employee expense reports, including verification of receipts and coding.
• Prepares batch check runs, wire transfers, and ACH transactions. Responsible for monthly accounts payable journal entries and balance sheet reconciliations.
• Ensure all accounts payable policies and procedures are adhered to including travel and related expenses, vendor approval and invoice processing.
• Responsible for imaging and record retention of all accounts payable documents.
• Manage vendor relations and build effective partnerships.
• Partner with Corporate Controller to identify and implement process improvements
• Process cash receipts and accounts receivable maintenance transactions.
• Assist team with gathering support for all audits, including pulling documentation.
• Investigates and resolves problems associated with processing of invoices and purchase orders.
• Receives, researches and resolves a variety of routine internal and external inquiries concerning account status, including communicating the resolution of discrepancies to appropriate persons. l employees to ensure all expectations are met.
• Create and maintain vendor management related documents
• Hold regional meetings in high volume markets
• Prepare the future of service ecosystem - how to scale operation globally
• Cross-functional collaboration with Risk and Payments Operations teams
• Manage data to track, forecast and report on performance and help to set aggressive business goals during the planning process.
• Establish analytical framework for your team: partner across stakeholders to define measurement approach, quantify and evaluate success, and develop KPIs and guide tracking efforts for ongoing measurement and reporting.
• Work independently with end users to define concepts and under direction of Project Managers.
• Assist with implementation and user acceptance testing.
• Conduct regular and ad hoc analysis of program and industry performance and identify product enhancement opportunities.
• Manage compliance to all agreed upon SLA’s.
• Ensure client support tickets are resolved.
• Responsible for monthly accounts payable journal entries and balance sheet reconciliations.
• Ensure all accounts payable policies and procedures are adhered to including travel and related expenses, vendor approval and invoice processing.
• Responsible for imaging and record retention of all accounts payable documents.
• Manage vendor relations and build effective partnerships.
• Partner with Corporate Controller to identify and implement process improvements Process cash receipts and accounts receivable maintenance transactions.
• Assist team with gathering support for all audits, including pulling documentation.
• Investigates and resolves problems associated with processing of invoices and purchase orders.
• Receives, researches and resolves a variety of routine internal and external inquiries concerning account status, including communicating the resolution of discrepancies to appropriate persons.

Environment: SAP FICO, MS Office, MS Project, MS Visio