SUMMARY

• Over 5+ years of IT experience in Salesforce.com CRM platform, involved in various stages of Software Development Life Cycle(SDLC) including Business analysis, requirement gathering, design, developer, enhancements, testing, deployment and maintenance of standalone object - oriented enterprise applications.
• Certified Salesforce Platform Developer - I.
• Experience in working with Apttus core objects like Agreements, Line Items, Price lists, Templates, Categories, Orders, Quote/Proposal
• Experience in working closely with business stakeholders on requirement gathering, reporting and deliveries
• Experience in working with Apttus Configurations, Admin, CPQ Console and Custom settings
• Used Agile (SCRUM) methodologies for Software Development experience in using Salesforce.com CRM Platform as a Developer, Administrator and Oracle CPQ Cloud (Big Machines) Developer. extensive experience in salesforce.com CRM and Apttus CLM & CPQ with proficiency as developer and administrator
• Resolved data issues preventing accurate Steelbrick CPQ performance.
• Expertise in creating project documents like BRD, FRD, SRS, Test Plan, Test case, UAT Document etc.
• Extensive knowledge in creating various UML diagram like Use case diagram, Activity Diagram and Sequence Diagram.
• Strong experience in Steel Bricks and Oracle Big Machines CPQ implementation.
• Experienced in Coordinating User Integrating Acceptance(UAT) and System Integrating where End users validate that the system performs in an expected way.
• Strong functional knowledge of Quote-To-Cash, Configuration, Product catalog/modeling, Pricing and Quoting functionality
• Strong exposure and understanding of Business Strategy, Planning Implementation and Configuration, Release Management of Salesforce.com CRM.
• Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environments
• Experience in Force.com Apex Classes, Apex Triggers, Visualforce, Batch Apex, Integration, REST, SOAP based Web Services, Force.com API, SOQL and SOSL, Sales force App Exchange and JAVA.
• Experience with Salesforce.com Sales Cloud, Service Cloud, Knowledge articles &Communities and worked on functional and application design.
• Experience in developing mobile applications using Bootstrap & Heroku and has good knowledge in PhoneGap.
• Good knowledge on Object-oriented programming.
• Extensive experience in customization, configuration, Integration, Eclipse IDE, Apex, Visual Force and integration tools like Apex Data Loader.
• Experience in creating BRD (Business Requirement Document) and NFR’s (Non- Functional Requirements)
• In-depth understanding of CRM business processes that include Forecasting, Campaign Management, Lead Management, Order Management, Account Management, Case Management and merging management.
• Good Knowledge on Service Now and Single sign-on (SSO/SAML)
• Experience in using Bulk API for querying, insert, update, upsert, or delete a large number of records asynchronously.
• Worked on integrating external websites with Salesforce CRM for generating web-to-leads and web -to-cases
• Extensive knowledge in developing stored procedures, functions, Views and Triggers, Complex queries using SQL Server and Oracle PL/SQL.
• Valuable experience with relationships such as Master-Detailed and Lookup
• Strong knowledge in resolving on-going maintenance issues and bug fixes, monitoring Informatica sessions as well as performance tuning of mappings and sessions.
• Good experience with Lightning technology with salesforce users across every device such as mobile and table
• Extend or build new apps with the Lightning app builder (salesforce1) and lightning components

TECHNICAL SKILLS

Salesforce technologies: Salesforce CRM, Salesforce SFA, SOQL, SOSL, Steel Bricks CPQ Components, Big Machines, S-Controls, AJAX, HTML, XML, Veeva, JavaScript and CSS. Workflow& Approvals. Dashboards, Analytic Snapshots, Custom Objects, Lightning

Salesforce Tools: Eclipse, Force.com Eclipse IDE plug-in, Force.com ExplorerForce.com Data Loader, Force.com Excel connectorForce.com Platform (Sandbox, and Production) QTP and Sandbox Testing

Languages: Java, C#, .NET, HTML, Apex

Databases: Force.com DB MYSQL, MYSQL, IBM DB2 for LUW (Linux Unix and Windows), Oracle 9i/10gH

Platforms: Windows NT/2000/XP/Vista/7, Windows Server 2000/2003/2008 Linux and Unix

PROFESSIONAL EXPERIENCE

Confidential

Salesforce admin \ Business Analyst

Responsibilities:

• Good at multi-tasking the projects and impulse to have good service to the customer
• Implemented CPQ solution using Apttus CPQ & Contract Management for various customers in industries
• Was responsible for performing all tasks required to develop, implement, and support the Salesforce.Com application integration of the Apttus CLM Quote to Cash App Exchange product.
• Configured the Contract management and revenue management with using of Apttus CPQ
• Interacted with the Salesforce.com and Apttus premium tech support team on a regular basis
• Support and training new end users and business users of the salesforce.com application
• Support external customers as part of customer management who use related products
• Led corporate-wide implementation of Salesforce.com (SFDC) customer relationship management system.
• Employed Data Loader to read, extract, and load data from CSV files
• Done configuration works like creating Workflows, Reports, Dashboards and Validation Rules etc.
• Build Custom Visualforce Pages, Apex triggers and classes.
• Written Test Coverage for Apex Triggers and Classes.
• Unit testing and system integration testing of the developed code
• Analyzed and imported thousands of account and contact records, prior to using the SFDC import wizard, to ensure the accuracy of data for end users within the application.
• Involved in Design and development of Workflows rules, triggers, validation rules and Configured security and organizational hierarchy for sales for salesforce implementation
• Involved in salesforce integration with angularJs.
• Co-developed dynamic Ruby on Rails/HTML5 application highlighting numerous data visualization of web metrics.
• Agile methodologies (SCRUM) was implemented that includes daily scrum with team
• Assist Application developers with LDAP interfacing their Application
• Used Lightning technology like building mobile apps visually by Lightning app builder and it is easily modifiable
• Created/Modified Dependent Pick lists, Lookup Fields, Formula Fields, Roll-up Summary Fields, Page Layouts and Record Types.
• Performed data validation and use data utilities including Data Loader and Mass Delete.
• Print and export reports; email and Scheduled Reports and refreshed dashboards.
• Used sandbox mode for testing and migrated the code to the production instance in installments.
• Helping the Business team in carrying out the User Acceptance Testing.
• Valuable experience in creating Use cases
• Involved in automation of Data base testing using QTP and Stored Proceduresand Developed Test Scripts using QTP to perform smoke, functional and regression testing.
• Created Checkpoints/Synchronization points in application to deal with problems in QTP.

Environment: Saleforce.com platform, Lightning, SOSL, SOQL, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, ETL tools, Eclipse IDE Plug-in, Windows XP

Confidential

Salesforce admin/Business Analyst

Responsibilities:

• Led corporate-wide implementation of Salesforce.com (SFDC) customer relationship management system.
• Coordinated business process review meetings with multiple teams to establish standardized workflow processes.
• Worked on the contract Life cycle management, Renewal management, X-Author for Contract management, Apttus batch updates, Quote management, Approval management
• Drove Operations Process Improvements in Salesforce, CPQ and DocuSign.
• Skilled the roles of Salesforce.com Administrator in the organization.
• Employed Data Loader to read, extract, and load data from CSV files
• Handled day-to-day administration, maintenance and support of Salesforce modules for 50 users.
• Designed custom objects, tabs, records, and views within SFDC to support new workflow processes.
• Created Design & Technical Documents.
• Done configuration works like creating Workflows, Reports, Dashboards and Validation Rules etc.
• Build Custom Visualforce Pages, Apex triggers and classes.
• Written Test Coverage for Apex Triggers and Classes.
• Unit testing and system integration testing of the developed code
• Implemented SFDC web-to-lead functionality into the corporate site and established 30 plus auto-assignment rules for routing to the appropriate internal party.
• Analyzed and imported thousands of account and contact records, prior to using the SFDC import wizard, to ensure the accuracy of data for end users within the application.
• Involved in Design and development of Workflows rules, triggers, validation rules and Configured security and organizational hierarchy for sales for salesforce implementation
• Customized page layouts for Salesforce standard and custom objects. application integration of the Apttus CLM Quote to Cash App Exchange product.
• Configured Reports for custom objects and associated them to Dashboard
• Analyzed policies with regard to customer service efficiency; recommended and implemented process improvements.
• Built custom portal for customer using apex and Visualforce pages.

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, Triggers, Security Controls, third party tools

Confidential, Kansas City, MO

Salesforce Administrator/Developer

Responsibilities:

• Created, designed, implemented and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects.
• Customized tabs that worked with various standard objects like Accounts, Contacts, Leads, Campaigns, and Cases.
• Developed workflow rules for various tasks and Email alerts as per the requirements.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Worked with Single sign-on, SAML2.0 to enable the user to login to various applications simultaneously.
• Created Custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.
• Created profiles and implemented Object and field level security to hide critical information.
• Used Apex Data Loader to migrate data such as accounts, campaigns from legacy system.
• Maintained processes of .csv import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Applied interpersonal skills to liaison extensively with customers and internal stakeholders and to negotiate requirements.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Designed various web pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created various Reports (summary reports, matrix reports, pie charts, and graphics) and Report Folders to assist Service managers to bextter utilize Salesforce and configured various Reports and for different user profiles based on the need in the organization.
• Created Customized dashboards for the service representatives and case team members to keep track of the cases assigned to them.
• Proven analytical reasoning skills, which helped in understanding management and user needs, and being able to efficiently provide adequate solutions.

Environment: Salesforce.com, SSO, OAuth2.0, OpenID, SAML, Lightning, Visualforce, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflows, Rules, Data loader, SOQL, SOSL, Apex.

Confidential

Salesforce Admin

Responsibilities:

• Administrated and monitored the company’s Salesforce CRM application.
• Created the workflows for automated lead routing, lead escalation and email alert
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Developed and Customizing salesforce.com application based on the user needs.
• Developed field & page layout customization for the standard objects like Account, contact, Leads.
• Maintained and gave permissions to communication templates based on Profiles.
• Performed Data Analysis and migrated data from SQL Server database to sales force.
• Involved in Accounts Merging, maintaining Public Groups.
• Created Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.
• Imported accounts and contacts data through Import Wizard.
• Worked on data migration from databases to SFDC using Data Loader.
• Build the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy.
• Performing the Risk Analysis and Cost Assessment for the Project implementation.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created new custom objects, assigned fields, custom tabs, components, custom reports.
• Created custom Reports based on business need and associated them to Dashboard.
• Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.

Confidential

Salesforce Developer

Responsibilities:

• Working as enhancement team member and performing the roles of Salesforce.com Developer and Administrator in the organization
• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed the solutions for business and technical requirements by customizing various standard objects of Salesforce.com (SFDC).
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.