SUMMARY

• Senior Business Analyst with extensive expertise in eliciting, gathering, and writing requirements.
• Expertise includes market research and planning, business development, requirements gathering and analysis, client relationship management, interpersonal skills, start-up program development, oral/written communications and presentations.

Professional Work Experience

Confidential

Senior Business and Requirements Analyst

• Elicit, maintain, and write the business and functional requirements for the NLR and supporting systems
• Provide project monitoring support to project management
• Manage CMS HITECH Change Requests CRs using MKS Integrity in an iterative release process.
• Develop metrics used by CMS to measure the quality of CMS CRs.
• Established recognized value in Genova's Requirements Training which led to the procurement of additional business.
• Built user test acceptance scenarios to process map around collected requirements. Traced requirements from high level concepts through test cases to ensure required functionality had been delivered.
• Facilitate Joint Application Development JAD sessions with CMS Business Owners
• Manage the IBM DOORS Dynamic Object-Oriented Requirements System Requirements Database for the HITECH Project
• Identify and mitigate project risks as identified and realized to ensure optimal project health
• Possess an expert-level understanding of the EHR Incentive Program's processes and systems
• Serve as primary point-of-contact to the NLR testing contractor.
• Conduct reviews on a regular basis to ensure the highest quality product is delivered to the client.
• Develop Business Process Models to visually communicate issues and internal processes
• Identify numerous division-wide process improvements and support the implementation of those improvements
• Worked with the project manager to develop project plans including staffing plans, risk analysis and mitigation plans, work schedules, and milestones.
• Conduct training to educate fellow team members on numerous processes and Medicare subject matter

Confidential

Business Analyst

• Leading customer engagement with the Department of Health and Human Services HHS on the implementation and continued delivery of the HHS enterprise mail system.
• Responsible for ensuring project meets all scope, time, budget, and quality expectations, through planning, controlling, and managing customer projects within the HHS program. Manage corporate, customer and third party vendor efforts to plan, sell, and implement solutions for customer requirements and problems. Responsible for business as well as team management. Facilitated client meetings and workshops to define client needs.
• Create and support sales and business development activities by providing strategies, ideas, collateral, and lessons learned from program activities with HHS customers. Analyze present and past sales, as well as market trends and competitors. Provide qualitative and quantitative information for successful sales by assisting in the development of strategies and services.
• Provide management services for all work accomplished in the fulfillment of the contract's requirements using standard methods, techniques and tools that allows for the completion of email operations and maintenance objectives within schedule, cost, quality, and scope of the Technical Baselines.
• Manage and maintain effective upper level customer relationships by communicating and delivering the direct value and results of Emagine IT capabilities to various customers. Maintain constant communication with the client base, proactively identify customer issues and problems, and find new sales opportunities to share with internal Emagine IT sales groups. Ensure key translations of verbal customer requirements are captured accurately in requirements documents, statements of work, and proposals. Provide written responses to technical proposals, reports and documentation to customers as required.
• Work with HHS management advocates to maintain and provide SLA compliance. Provide weekly and monthly reports to outline SLA baseline performance updates. Monitor team workload, performance, capacity and resource planning produce weekly and monthly reports, review time and attendance, and monthly expense reports.
• Determine the risk and approach associated with these areas of responsibility and provided a budget for the opted solutions where applicable.
• Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and leadership in the creation and delivery of technology solutions designed to meet the overall needs of the HHS program.

Confidential

Business Process Analyst

• Responsible for gathering and documenting application requirements.
• Worked closely with development and management team to ensure all requirements were addressed and answered with the design specifications.
• Provided weekly status and meeting minutes to project manager for review and submittal as part of contract deliverables.
• Worked with employees in on-going, thorough, training sessions to ensure they are able to use the application correctly and get the most out of each functionality.
• Reviewed and provided statuses on all project schedule tasks and associated due dates. Worked with the project manager to ensure schedule remained within a green operating level.
• Reviewed and provided updates on monthly burn schedule to ensure project was maintained within budget. Worked with project manager to outline spend trends and provide cost estimate analysis.
• Upon request of client, the team successfully used agile methodology to ensure that client had opportunity to test each aspect of the system prior to moving to the next phase.
• Facilitated change through stakeholder analysis, making recommendations.
• Provided proper mapping of test steps using Requirements Traceability Matrix RTM .
• Responsible for the delivery of the project plan, the detailed Statement of Work SOW and Services Proposal content developed for the customer based upon customer requirements and system architecture. Maintained and submitted clear and concise activity/progress/time recording reports to IHS customer, management, and sales. Responsible for the implementation and daily management of activities to ensure projects are delivered on time and to the satisfaction of the customer and sales.
• Assisted in the creation of contract deliverables including the project schedule, requirements traceability matrix, design document, migration strategy document and project transition document.