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Business Systems Analyst/scrum Master Resume

Plano, TX


  • Experienced with writing Business Requirement Document, Business Process Design Document, Functional Specifications Document, Technical Design Document, System Test Plan, UAT Plan, User Help and Training Guide.
  • Strong knowledge of Capital Markets, Financial Services and on various financial instruments and asset classes like Equities, Fixed - Income Products and Derivatives.
  • Experienced in mapping requirements to IAM capabilities, SOX controls and PCI controls.
  • Comprehensive knowledge in implementing applications into the Service Oriented Architecture (SOA) developing Web Services and APIs. Proficient cognizance of XML files, XML schemas, WSDL, SOAP, RESTful, JSON, AJAX etc.
  • Excellent knowledge Data Analytical tools like Informatica, Tableau, PowerBI and Cognos.
  • Considerable implementation experience in process modeling of Databases, Data table structures, Data warehousing, Schemas, Data Marts, OLTP databases and OLAP data warehouse operations.
  • Strong skills in Structured Query Language (SQL) in retrieving, storing and processing data from databases using Data Definition Language (DDL) and Data Manipulation Language (DML).
  • Proficient in creating mock-up screens and prototyping static and dynamic UI with HTML, Mock-up Screens using MS Visio, Balsamic and Sketch.
  • Extensively interacted with the designers, developers and testers in oral and technical written/documentation in internal and external (offshore) teams to ensure functional implementation of business requirements and system requirements for User Acceptance Testing, Test Plans, Test Case scenarios, Test Logs, Test Objectives, Defects etc.
  • Experienced in various Agile methodologies: Scrum, Kanban, Xtreme Programming, SAFe.
  • Certified Professional Scrum Master with extensive experiencein AgileMethodology, Scrum processes, Sprint Planning, Daily scrum, Sprint ReviewandSprint Retrospective.
  • Facilitated retrospectives at key project milestones and final project completion, to confirm project acceptance and satisfaction, and to establish lessons learned.
  • Experienced in training the teams on maintaining Transparency, continuous Inspection and Adaption.
  • Assisted Product Owner in Grooming Product Backlog.
  • Facilitated development of Acceptance Criteria for user stories.
  • Facilitated estimation meetings using relative effort estimation techniques. Gather/report all relevantAgilemetrics burn down charts and team velocity.
  • Coached team members onAgileprinciples and mentored them through the processes and ceremonies.
  • Experience with widely agile techniques: User stories, ATDD, Test Driven Development, and Continuous Integration, continuous Testing, Continuous Deployment and Pair programming.


SDLC Methodologies: Waterfall, Agile, SAFe, Scrum

Modeling and Design Tools: MS Visio 2012/2014, Rational Rose, Erwin 7.x, Balsamic, Sketch, Illustrator

Requirements Document Tools: MS Word, MS Power Point, MS Excel

Project Management Tools: MS Project, MS SharePoint, HP ALM, JIRA, Confluence, Rally

Web Server: Apache Tomcat, Eclipse, Websphere, Microsoft IIS, Jenkins. TFS-VSTS

Web Technologies: XML, JSON, SOAP, REST, Web Services, API

Databases: MS SQL Server, MySQL, MS Access, DB2, Oracle (PL/SQL), TERADATA

ETL and BI Tools: Informatica Power Center v9.x, Tableau 10.2. IBM Cognos v10, MS SSRS, Oracle BI Publisher, Microsoft PowerBI

Testing/Tracking tools: Postman, Soap UI, Selenium, HP QC, Load Runner

Languages: C, Java Script, HTML, PHP SQL, VBA, PL/SQL


Confidential, Plano, TX

Business Systems Analyst/Scrum Master


  • Conducted GAP analysis & Impact analysis for the project on various scenarios to identify the requirements of the proposed system.
  • Assisted the business in redesigning the application workflow by created a static and dynamic Prototypes for better understanding of system.
  • Prepared RTM along with FRS and mapped each requirement meeting the test criteria for Test scenarios.
  • Worked with technical leads for SRS refining and shared technical requirement of business to development team to resolve impediments.
  • Created roadmap for Quality Assurance Planning.
  • Carried thorough understanding of Agile Values and principles as outlined in Scaled Agile Framework (SAFe) and conducted trainings on it.
  • Facilitated Product incremental meeting (PI) with Release Train Engineer (RTE) to identify dependencies.
  • Conducted Estimation Training Sessions for the network services team to help them better estimate the efforts required for completing user stories based on T-Shirt Sizing.
  • Managed stakeholder expectations, status, risks, issues, escalation and created product release plan.
  • Wrote user stories, use cases and managed Sprint, product backlog in Service Now PPM and adding approvals, moving stories, tracking defects, impediments, retrospectives, monitoring burndown chart.
  • Made sure User Stories are fulfilling INVEST criteria, Tasks are fulfilling SMART Criteria and assisted the teams in prioritizing the Kanban board using techniques like MoSCoW, Paired comparison.
  • Achieved 100% compliance on the Agile standards by enforcing Agile methodologies.
  • Interacted with stakeholders for verifying the requirements, managing change control process.
  • Closely worked with the team on Definition of Ready (DOR) and with Definition of done (DOD), which expedite the work of team concerning user stories

Confidential, New York, NY

Sr. Business Systems Analyst/Scrum Master


  • Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones using MS Project.
  • Primary point of contact working with stakeholders to understand their systems and business needs.
  • Gathered Business requirements using Techniques like one to one interviews, Brainstorming, with Stakeholders.
  • Assisted product owner in converting high-level requirements (EPICS and Features) into User Stories that adheres the INVEST criteria, and in prioritizing those product backlog items using MoSCoW technique.
  • Closely worked with the team on Definition of Ready (DOR) and with Definition of done (DOD), which expedite the work of team concerning user stories.
  • Conducted GAP analysis & Impact analysis for the project on various scenarios to identify the requirements of the proposed system.
  • Interacted with stakeholders for verifying the requirements, managing change control process.
  • Worked with the engineering managers to identify cross-team dependencies and manage inter-team tasks.
  • Developed Use Cases, UML diagrams, sequence and activity flow diagrams using MS Visio.
  • Assisted team inDataanalysis andDatamapping from source system to target system and helped in the preparation ofdatamapping documentation.
  • Performed Data validation, and Backend/DB testing using SQL Queries manually.
  • Assisted in recognizing web services with the help of UDDI and WSDL documents.
  • Assisted in defining business rules for business logic and implemented a complete web orchestration.
  • Used POSTMAN to test the Web services.
  • Created dynamic prototypes for categorized audience and user interface and user experience using HTML, CSS and Sketch.
  • Assisted system architect in writing Client-Side validations for the UI webpages.
  • Assisted UI developers in using Ajax for dynamic and interactive UI pages, Authorization and Authentication.
  • Proficient in tools like MS Visio and SQL Server management studio with active involvement in all phases of SDLC.
  • Effectively utilized prototypes to demonstrate and verify the behavior of the system.
  • Facilitated, coached and guided teams in all sprint ceremonies wide work, Sprint planning, Daily standup, Sprint retrospective, stakeholder demos and product backlog grooming sessions.
  • Trained and facilitated team with servant leadership skills in Scrum framework, removed impediments/blockers and for playing Planning Poker to assign story points to the user stories during the sprint planning session.
  • Extensively applied the best use of Jira and Confluence tool features for team and deliverables management in tracking the Metrics and artifacts like Velocity, Capacity, Scrum Board, User Stories, Tasks, Sprint Burndown and Release Burnup Charts to senior management.
  • Created Release Planning for sprints by calculating the Velocity and Capacity of the team through constantly monitoring the progress and evaluation.
  • Assisted the QA team with manual, functional, system and regression testing in HP Quality Centre.
  • Worked with test team to develop test case, test plan and ensure the testing results correspond to the business expectations.
  • Created user manual as training material and mentored the essential members of the user departments.

Environment: MS Project, Microsoft Office Suite 2012, MS Visio 2012, MS Project 2012, Windows XP, EXT.js 6.0, SQL Server 2012, Postman, SOA, JIRA, Confluence, C#, ASP.Net, Balsamic, HP QC v11.0

Confidential, St.Louis, MO

Sr. Business Systems Analyst


  • Elicited requirements from stakeholders using Document Analysis, Interview, Observation (Job Shadowing) and Requirements Workshop for documenting technical and business solutions.
  • Identifiedthe businessrequirements from the stakeholders/SME’s keeping in mind their need for the application and prepared the Business Requirements Document and Functional Specifications Document.
  • Organized and moderated Walkover Meetings and Joint Application Development (JAD) sessions with meeting Agenda and documented them in SharePoint repository.
  • Created Use case diagrams, Data Models (Concept, Logical, Physical data models), Entity Relationship Diagrams and Data Mapping Diagrams.
  • Prepared Business Process Models (BPM) that presented modeling of all the activities carried on by the business from the conceptual to procedural level.
  • Assisted ETL developers with the above diagrams for performing proper and secure data quality (data cleansing), data integrity, data transformations and data validations using the Informatica PowerCenter.
  • Involved in designing and developing Data Marts that support the Business Intelligence Data Warehouse.
  • Assisted the team in Data Massaging, Profiling and Cleansing for maintaining the consistency of data.
  • Performed Data mapping and logical data modeling also involved in ER diagrams for the system.
  • Collaborated with Architect to design STAR schema using Erwin with various Dimensions like time, services, customer demographics and FACT tables.
  • Collaborated with the Stakeholders in developing the Transformation Rules and prepared Transformational Rules.
  • Worked closely with the ETL Developers to explain the complex Data Transformation Logic.
  • Widely used complex SQL queries to extract data from servers and databases.
  • Performed source data analysis using SQL queries using SSMS
  • Worked on analytical BI tools like Tableau to generate Ad-Hoc Reports as and when the manager and management desired.
  • Developed Complex Stored Procedures, Views and Temporary Tables as per the requirement for reporting.
  • Mapped use cases with the test cases and created Requirement Traceability Matrix (RTM) to ensure all the requirements were covered with test cases.
  • Worked closely with the QA team for drafting testing requirements, test plans and worked on documenting RTM (Requirement Traceability Matrix).
  • Scheduled Triage calls between the QA and development team to address and fix the bugs, issues and errors in code during the UAT testing. Also, performed UAT on various requirements.
  • Worked with testers, developers and other team members to validate and test complex system and with the maintenance of Quality Standards in projects.
  • Coordinated training sessions, documented and demonstrated Tableau tool to end-users.

Environment: Waterfall, MS SQL Server 2012, JIRA, Informatica Power Centre, SQL Server Management Studio 2012, Lucid Charts, Tableau, MS Excel

Confidential, New York, NY

Business Analyst


  • Gathered the requirements from the stakeholders through one-on-one interview and grouped interview sessions.
  • Assisted the business in redesigning the process and created a Business Process Modeling Notation (BPMN), documented the business process flows through solving the complex business problems.
  • Followed Agile values and principles as outlined in the Safe Agile Framework (SAFe).
  • Assisted product owner in converting high-level requirements EPICS into small User Stories as well as tasks.
  • Played a pivotal role in setting up User Acceptance Criteria for user stories to be accepted by the business.
  • Made sure User Stories are fulfilling INVEST criteria, Tasks are fulfilling SMART Criteria and assisted the Product Owner in prioritizing the Product Backlog Items (PBIs) using techniques like MoSCoW, Paired comparison.
  • Facilitated Backlog Grooming Sessions for the Project Backlog so that scrum team understand the upcoming tasks.
  • Created and maintained the Project Backlog in Rally based on the requirements gathered.
  • Performed GAP Analysis to identify the deficiencies of the current system and to identify the requirements for the change in the proposed system.
  • Assisted in designing User Interface by creating Static and Dynamic Prototypes using Balsamic.
  • Collaborated with system architects and developers to create the blueprint of Web service Orchestration Process to implement the Portfolio Drift Alert feature.
  • Assisted in development of web services, and tested Restful services, designed and developed along with test suites with stub requests and responses in Swagger and Postman tools
  • Worked with the Development team to integrate the SOA to support the REST and SOAP based Web Services and Orchestration.
  • Responsible for identifying and documenting business rules for the business logic.
  • Ensured that Definition of Done (DOD), Definition of Ready (DOR) and Acceptance Criteria are defined.
  • Experienced in participating Scrum of Scrum meetings for insuring Cadence.
  • Responsible for Acceptance testing the stories after development and approving them for completion.
  • Facilitated User Acceptance Testing (UAT) sessions where the stakeholders would analyse and understand the capabilities of the product that was released.
  • Helped improving the process and practices by identifying improvement areas through retrospective meetings.

Environment: Agile SAFe, Rally, Microsoft Office Suite, Microsoft Visio, SQL, JAVA development, Jenkins, Oracle database, DB2, SOAP UI


Business Analyst


  • Conducted user interviews, facilitated JRP and JAD sessions to understand the business domain, requirements and project scope.
  • Identified functional and non-functional specifications, designed prototypes, tested, and enhanced business systems.
  • Used Microsoft TFS as on premise repository for version control and source code management.
  • Performed GAP analysis and identified AS- IS and TO-BE state to identify business requirements and identify the mandate and non - mandate requirements.
  • Assisted the business in determining if and how new systems or system enhancements may improve process flow and business function.
  • Participated in gathering user requirements, developing functional and non-functional requirements and technical specifications.
  • Worked with Product Owner (PO) to transform the business and functional requirements and objectives into user stories.
  • Developed use case diagrams, conceptual model, behavior diagrams (sequence, collaboration, state chart, Activity), using MS Visio.
  • Responsible for working with the manager and other users and creating Workflow diagrams as per the data analysis.
  • Worked with the Technical Analyst and development team to ensure that they understand the specifications.
  • Extensively involved in coming up with test specifications, test cases and test manuals for the application.
  • Performed functional testing, and regression testing to make sure the deliverables are match with business requirement.

Environment: Hybrid, Microsoft Office Suite, Microsoft Visio, Microsoft Project, SQL, JAVA development, DB2 database


Junior Business Analyst


  • Responsible for creating and reviewing business requirements, functional specifications, project schedules, documentation and test plans related to procurement.
  • Worked extensively with SMEs and business users in understanding and documenting their requirements.
  • Studied the organizational purchase procedures and documented the business rules and business process flows.
  • Assisted the Senior Business Analyst in conducting JAD sessions and worked on low-level technical requirements.
  • Created Data Flow Diagrams to understand data interactions of new system with existing systems.
  • Designed and developed Use Cases, Use Case Diagrams and Activity Diagrams using Microsoft Visio.
  • Supported testing, Test Cases in HP Quality Center that would test various Test scenarios.
  • Authored business requirements documents with the business users. Extracted, discussed, and refined business requirements from business users and team members.
  • Designed and implemented SQL queries for QA Testing and Report / Data Validation.
  • Performed UAT on business requirements, technical specifications and business objective.

Environment: .Net, Waterfall, Microsoft Project, Rational Clear Quest, UNIX, MS Excel, SQL Server 2008, SQL Server Integration Services.

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