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Business Analyst Resume

Miamisburg, OH


  • Designing and Development of Warehouse management and Order Management System application.
  • Responsible for creating Business requirement documents and Functional document.
  • Proficient in Warehouse Management and Retail Order Management system concepts.
  • Expertise in various functionalities used in Warehouse Management System and Retail Order Management system.
  • Proven skills in relationship management with clients and effectively guiding teams during the project development life cycle, and delivering the product within time, cost and quality parameters.
  • Experienced Information Systems with demonstrated expertise in all phases of software development life cycle (SDLC): System Analysis, Design, Development, Testing, Deployment, support, documentation & Configuration Management
  • Proficient in Warehouse Management and Retail Order Management system.
  • Excellent analytical, problem solving and communication skills.
  • Proactive and innovative team player proven to work under tight deadlines, capable of managing multiple projects and also can work efficiently as an individual
  • Proven expertise in AS400. (Interfaces, Reports and data model) Designed end - to- end architecture for WMS (Warehouse Management System) and Retail Order Management system.
  • Expertise in analyzing production issues and provide solution with in SLA (Service Level agreement)
  • Expertise in developing various interfaces and Reports using AS400 technology across different modules like Picking, Packing and shipping modules of WMS and Order Management module for Retail domain.


Modeling/BPM Tools: Bizagi BPM, Oracle BPM Rational Rose, Business Objects, Microsoft Visio, IBM Requisite Pro

ETL & Project Management Tools: Ab Initio DQE, Talend Open Studio, Informatica Power Center, MS Project, JIRA

Requirement Mgmt. Tools: Rational Requisite Pro, Jama contour, Rally Agile

Databases: MS SQL, MS Access, Oracle, SQL Server 2008, Mainframe

Languages: Java, Html5, CSS, Jscript, jQuery, Linux


Confidential, Miamisburg, OH

Business Analyst


  • Facilitate Requirement Gathering sessions with the stakeholders, end users and technical team to identify and capture requirements for Lending Transformation Investor Reporting Project.
  • Document the product requirement in various forms such asBusinessRequirement Document (BRD), Functional Specification Document (FSD) and Wire Frames.
  • Create various UML models like Use Case diagrams, Activity Diagrams and State Diagrams in MS Visio.
  • Extensively used Agile Methodology in the process of the project management based on SDLC.
  • Work on data mapping from Legacy source applications i.e. ACLS, FDR to MSP target (Mortgage Servicing Platform) application.
  • Involved in end to end data analysis processes and generate reports from them for senior management.
  • Writing SQL queries for mapping activity and database testing.
  • Assist Development and Testing team with all their queries regarding project from requirement perspective
  • Performed Smoke, Functional and Regression testing and updated the regression tests.
  • Supporting the established Agile development and testing processes to ensure that developed capabilities meet the documented requirements.
  • Support production support team in understanding the issue and reducing the turnaround time.
  • Prioritize change requests enhancements and write requirement document for them.
  • Assistbusinessin preparing UAT test cases and coordinate with all the internal and external stakeholders for both functional and nonfunctional requirements and maintain all the project related documents.
  • Creating user's security roles and setting their Privileges in Oracle Identity Manager.
  • Use Quality Center for tracking of requirements, test cases and defects.
  • Use BKFS products such as Passport, Navigator and MSP for finding the mapping of fields from source to target platform.
  • Creating User Manual and FAQ documents for the end users and also provide them training before application go live.

Environment: MS Office, MS Access, Excel, MS Outlook, Confluence, SharePoint, JIRA, Windows XP, MS PPT, SQL, HPALM, Tableau, BKFS Passport, BKFS Navigator, Oracle Identity Manager, ACLS, FDR.

Confidential, Detroit, MI

Business Analyst


  • Created and managed project templates, user story templates, requirement types and traceability matrix.
  • Interacted with BPOs and system architects to understand detail level of data flow from various applications within LPS.
  • Worked closely with Mortgage Servicing Consultants to create customized dashboards that included information about the number of leads, status of leads, real-time market rates and partner management portal among others.
  • Actively involved in Scrum Sprint Planning Sessions, Backlog Grooming, Sizing, Sprint Retrospectives & Reviews, Daily Standup, User Stories and Acceptance Criteria.
  • Worked alongside the Product Owner to create and prioritize the Back Log in JIRA, coordinated Planning Sessions and maintained User Stories and Acceptance Criteria.
  • Elicited Business requirements and business needs as part of an Agile Scrum team.
  • Extensively worked on the ETL mappings, analysis and documentation of OLAP reports requirements.
  • Documented report layouts and report mapping documents for ad hoc reporting.
  • Created UML Diagrams like Sequence Diagrams, Activity Diagrams and process flow diagrams to elaborate the new processes using MS Visio.
  • Worked closely with QA team during UAT testing and created test plans and test scenarios.

Environment: JIRA, Microsoft Office suite (Word, PowerPoint, Access, Excel, Outlook, Project, Visio), Windows, Microsoft SQL Server 2012, SSIS, Share Point, Quality Center, Windows 7,Java,Html.

Confidential, Cincinnati, OH



  • Facilitated requirement gathering sessions with the stakeholders, end users and technical team to identify and capture requirements forMortgageValuation ProcessingSystem.
  • Documented the product requirement in various forms such asBusinessRequirement document (BRD), Functional Specification Document (FSD) and Wire Frames.
  • Created various UML models like Use Case diagrams, Activity Diagrams and State Diagrams in MS Visio.
  • Identified the Use Cases and documented the product requirements and the workflows of the As-Is process and the To-Be process in the textual Use Cases for various modules.
  • Involved inBusinessProcess Modeling and redesign concepts especially forsystemER and process diagrams.
  • Created and managed the entire requirement in Quality Center.
  • Involved in the creation of UAT test plan, test cases and test strategy based on the functional and non-functional requirements and then linking them to maintain Requirement Traceability Matrix through Quality Center.
  • Conducted UAT successfully for all the releases of the project and produce UAT test report for the same.
  • Performed Smoke, Functional and Regression testing and updated the regression tests.
  • Involved in writing SQL queries for backend testing.
  • Excellent expertise in Quality Center for directing, tracking and outlining needs during a project SDLC.
  • Have been an active member of Defect Review Board (DRB), identifying the causes of operating errors and decide what to do about it.
  • Prepared Validation document according to the standard template provided by the client.
  • Prepared user manual and drafted FAQ for end-users.
  • Conducted software and application training to the users and new members in the team by preparing user and technical manual and assist them with any technical or non-technical issues.
  • Assisted project manager in estimating the resources and participants needed to achieve project goals.
  • Reviewed proposed changes to documents to ensure complete traceability, timeliness and accuracy.

Environment: Microsoft Office suite, MS Visio, Windows XP, SQL Server, XML, Crystal Reports, QTP, Quality Center.

Confidential, Glastonbury, CT

Business Analyst


  • Worked withBusinessUsers, Customers and Subject Matter Experts (SMEs) to understand the existing system and the currentbusinessprocess and methods to identify deficiencies and areas for improvement and enhancement.
  • Actively assisted in the acceptance and validation of the stories by testing the delivered stories.
  • Provided detailed User Interface Document to the development and testing team for clear understanding of the system.
  • Conducted requirement walkthroughs with the development and test teams before the development and testing phases respectively, to ensure that the requirements are accurately understood.
  • Created and maintained Requirements Traceability Matrix (RTM) to trace technical requirements to theirbusinessrequirements and the test case to their functional requirements.
  • Worked closely with the QA Team and played a key role bringing in best practices of test driven development in an Agile environment.
  • Actively participated in the Daily stand up and Weekly status meetings.
  • Conducted User Acceptance Testing (UAT) to ensure all thebusinessrequirements have been fulfilled by the application.
  • Prepared detailed user manuals and conducted training sessions.

Environment: Agile Methodology, Smart Draw, Microsoft Visio, JIRA, Oracle DB, SQL, Java, Html.


Junior Business Analyst


  • Gathered requirements and interpreted information from multiple sources (including databases, interviews, etc.) and made recommendations based on the analysis.
  • Extensively used Agile Methodology in the process of the project management based on SDLC.
  • Used MS Word & Visio to document data flow of the AS-IS process and TO BE process.
  • Created detailed business requirements for functional (e.g., business processes modeling, rules) and non-functional (e.g., data, security) capabilities.
  • Worked on iRISEprototypingandmockuptools in requirement phases to transition from Waterfall to Semi-Agile SDLC Methodology.
  • Imported Reports frommainframeto Texts or MS Word and provided it to the test team.
  • Documented scenarios for creditriskmanagementfor measuring, monitoring and managing creditrisk, thereby offering a broad range of analytical Capabilities and user control.
  • Analyzed client data, documentation and negative news in order to determine client risk profile as established under the globalKYCprocedures.
  • Define and documentuserstoriesfrom the product owner and project owner.
  • Participated inTaskCreation,TaskEstimation,TaskDistribution and TaskPrioritization meetings.
  • Used JIRA for allotting task andissuetracking, user story management, and requirements traceability.
  • Facilitated JAD sessions to embrace a problem's dimensions, possible causes, requirements, to propose alternative solutions and to reach a decision.
  • Leveraged Microsoft SharePoint formanagingdocumentationand metrics for project coordination.
  • Preparedbusinessrequirements documentation (BRD), functional specifications documentation (FSD).
  • Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOAD using UML andBusinessProcessModeling.
  • Provided impact assessments on changes affecting the IB (IFRS, Regulatory changes etc.). This will include impact on existing process and identification of new change
  • Participated in sessions to insure the target Data warehouse would comply with future enhancements to support theIFRS/IAS compliances.
  • Assistedbusinessstakeholders with user acceptance testing,defectreportingand remediation.
  • Performed Data Analysis and Data validation by writing SQL queries against the database.
  • Performed requirement analysis including data analysis and GAP analysis.
  • Worked with SQL queries for data manipulations, responsible for data mapping and data cleansing.
  • Coordinated work plan between the project manager and client with MS Project, implemented and managed migration process& developer fixes; retested fixes; scheduled and tracked progress for team members of the project through completion.
  • Analyzed themainframereports for member/eligibility/claims and mapped the fields with FACETS batch jobs and reports.
  • Worked on Rally for requirementtracking,issuetracking, and project management functions.
  • Organized meetings with the development teams to elicit use cases and document them.
  • Interfaced with the client as part of the Requirements Engineering team to finalize the project scope.
  • Assisted the Project Manager to develop both high-level and detailed application architecture to meet user requests andbusinessneeds.
  • EnsureCDD/KYC reviews are pro-actively managed, tracked and completed timely.
  • Developed CRUDchartsfor multiple data models based on the data profiling reports which would be used for capacity planning and Index selections and creation.
  • Conducted Impact analysis when there is any change in the requirements and updated theBusiness Requirements Document (BRD) and Systems Requirements Specification (SRS).
  • Performed UI Design and Analysis; Involved in GUI interfacing and prototyping, System Integration testing and created test cases for QA Testing and test scripts.

Environment: Agile- Scrum, iRise, Requisite Pro, MS Visio, MS Excel, MS Project, Erwin, Quality Center, Clear Quest and SQL, MS Projects, Mainframe.

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