Sr. Business Systems Analyst Resume
Juno Beach, FL
PROFESSIONAL SUMMARY:
- Certified Scrum Master and Product Owner with 10 years’ experience in Business Analysis and Project Management working in agile, hybrid, waterfall environments
- Build, decompose, prioritize, groom product backlog and document requirements thru epics, features, user stories
- Document process and data flows; create UML diagrams to support use cases
- Facilitate meetings, communicate process reports to users at all levels of an organization
- Query SQL for application testing, create test scripts/test cases, test plans, and resolve defects
- Work with developers, testers, subject matter experts to create/upgrade applications
PROFESSIONAL EXPERIENCE:
Confidential, Juno Beach, FL
Sr. Business Systems Analyst
Responsibilities:
- Created workflow diagrams for IT security, credit card, and PCI (payment card industry) compliance processes
- Prepared weekly executive summary for Merger & Acquisition project status, key decisions, action items, and issues
- Groomed project backlog, monitored milestones, collaborated with project managers and stakeholders
- Kept team on track to meet deliverables and assisted with mitigation of issues
Confidential, Lauderdale, FL
Sr. Business Systems Analyst
Responsibilities:
- Documented business requirements for project that improved performance of SalesForce
- Documented functional/non - functional requirements for project that reduced duplication of customer accounts
- Created use cases, UML diagrams, process flow and process modeling documents
- Participated in UAT with cross-functional teams to ensure systems were aligned with the vision of business teams
- Executed SQL queries to pull reports and perform data testing
- Facilitated meetings, communicated project status, obtained approval/sign-off for requirements
Confidential, Lauderdale, FL
Sr. Business Systems Analyst
Responsibilities:
- Collaborated with Administrators, Stakeholders, and vendors to upgrade hardware, software, and telephone systems in preparation for next generation of 911 service
- Elicited requirements by conducting JAD sessions, interviewing, site visits and workflow analysis
- Documented business requirements to support Statement of Work
- Developed test cases, test scripts, conduct integration testing, and facilitate user acceptance testing
- Created project charters, BRDs, process flow diagrams detailing current/future work flows
- Used Visio to document process flows, data modeling, UML diagrams
- Executed SQL queries to pull reports and perform database testing
- Solicited vendor software demos, reviewed vendor proposals and, participated in commercial vendor evaluations
Confidential, Lauderdale, FL
Business Systems Analyst
Responsibilities:
- Created more than 300 user stories/requirements during the development of applications
- Demonstrated user stories developed in each Sprint and obtained concurrence from Stakeholders
- Designed and developed test cases, led test case validation sessions, facilitated user acceptance testing
- Led stand-up meetings, facilitated backlog grooming sessions, resoled impediments
- Wrote user guides to support end-user
- Managed the deployment of new and upgraded applications
- Led the implementation of SalesForce and provided support to 26 stores post deployment
- Participated in all phases of software development life-cycle (SDLC) to ensure deliverables and business needs were met
- Communicated project status and details to a variety of audiences
Confidential
Sr. Business Systems Analyst
Responsibilities:
- Managed infrastructure improvement projects to enhance delivery of cellular phone service
- Directed requirements gathering sessions and facilitated meetings for multimillion dollar applications
- Created business requirements documents, process flow diagrams, and participated in integration and user acceptance testing
- Collaborated with technical architects, developers, and product managers to ensure creation of requirements and reduce possible defects during testing
- Participated in all phases of software development life-cycle (SDLC) to ensure deliverables and business needs were met
Confidential, Coconut Creek, FL
Business Analyst/Technical Writer
Responsibilities:
- Interviewed Stakeholders and end-users to gather requirements for a 100+ page manual of procedures
- Demonstrated product at regular intervals to subject matter experts to obtain concurrence
Confidential, Lauderdale, FL
Sr. Business Systems Analyst
Responsibilities:
- Led project that created mobile application for magazines on Android and Kindle devices improving profits by 10%
- Collaborated with PMO to create project management guidelines, project plans and business requirements document template
- Led project to increase product pricing via e-commerce, infomercial and telephone sales
Confidential, Lauderdale, FL
Business Analyst/Technical Writer
Responsibilities:
- Documented updates of new releases to proprietary software application
- Collaborated in the creation of presentations on products for company’s annual convention
- Participated in daily stand-up meetings with development teams and product owners
Confidential, Lauderdale, FL
Business Analyst
Responsibilities:
- Supported independent contractors with data analysis
- Created 15 preliminary business plans for small business owners identifying risks and market trends
- Conducted critical reviews of civil litigation cases and offered opinions on verdicts
Confidential
Business Analyst
Responsibilities:
- Collaborated on user interface design mock-ups, wrote use cases, test cases, and conducted integration and user acceptance testing of CRM system
- Managed migration of documents from legacy system to new enterprise-wide application
- Quality Employee of the Month for introducing initiative that reduced costs 25% and improved data reporting and analysis
- Conducted joint application development sessions, wrote business requirements, collaborated with technologies, compliance, stakeholders and end-users on projects that resulted in system changes and release of new products
- Led 5 person business analytics team that documented key performance indicators and analyzed user needs during development and implementation of an enterprise-wide online system