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Sr. Business Systems Analyst Resume

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Juno Beach, FL

PROFESSIONAL SUMMARY:

  • Certified Scrum Master and Product Owner with 10 years’ experience in Business Analysis and Project Management working in agile, hybrid, waterfall environments
  • Build, decompose, prioritize, groom product backlog and document requirements thru epics, features, user stories
  • Document process and data flows; create UML diagrams to support use cases
  • Facilitate meetings, communicate process reports to users at all levels of an organization
  • Query SQL for application testing, create test scripts/test cases, test plans, and resolve defects
  • Work with developers, testers, subject matter experts to create/upgrade applications

PROFESSIONAL EXPERIENCE:

Confidential, Juno Beach, FL

Sr. Business Systems Analyst

Responsibilities:

  • Created workflow diagrams for IT security, credit card, and PCI (payment card industry) compliance processes
  • Prepared weekly executive summary for Merger & Acquisition project status, key decisions, action items, and issues
  • Groomed project backlog, monitored milestones, collaborated with project managers and stakeholders
  • Kept team on track to meet deliverables and assisted with mitigation of issues

Confidential, Lauderdale, FL

Sr. Business Systems Analyst

Responsibilities:

  • Documented business requirements for project that improved performance of SalesForce
  • Documented functional/non - functional requirements for project that reduced duplication of customer accounts
  • Created use cases, UML diagrams, process flow and process modeling documents
  • Participated in UAT with cross-functional teams to ensure systems were aligned with the vision of business teams
  • Executed SQL queries to pull reports and perform data testing
  • Facilitated meetings, communicated project status, obtained approval/sign-off for requirements

Confidential, Lauderdale, FL

Sr. Business Systems Analyst

Responsibilities:

  • Collaborated with Administrators, Stakeholders, and vendors to upgrade hardware, software, and telephone systems in preparation for next generation of 911 service
  • Elicited requirements by conducting JAD sessions, interviewing, site visits and workflow analysis
  • Documented business requirements to support Statement of Work
  • Developed test cases, test scripts, conduct integration testing, and facilitate user acceptance testing
  • Created project charters, BRDs, process flow diagrams detailing current/future work flows
  • Used Visio to document process flows, data modeling, UML diagrams
  • Executed SQL queries to pull reports and perform database testing
  • Solicited vendor software demos, reviewed vendor proposals and, participated in commercial vendor evaluations

Confidential, Lauderdale, FL

Business Systems Analyst

Responsibilities:

  • Created more than 300 user stories/requirements during the development of applications
  • Demonstrated user stories developed in each Sprint and obtained concurrence from Stakeholders
  • Designed and developed test cases, led test case validation sessions, facilitated user acceptance testing
  • Led stand-up meetings, facilitated backlog grooming sessions, resoled impediments
  • Wrote user guides to support end-user
  • Managed the deployment of new and upgraded applications
  • Led the implementation of SalesForce and provided support to 26 stores post deployment
  • Participated in all phases of software development life-cycle (SDLC) to ensure deliverables and business needs were met
  • Communicated project status and details to a variety of audiences

Confidential

Sr. Business Systems Analyst

Responsibilities:

  • Managed infrastructure improvement projects to enhance delivery of cellular phone service
  • Directed requirements gathering sessions and facilitated meetings for multimillion dollar applications
  • Created business requirements documents, process flow diagrams, and participated in integration and user acceptance testing
  • Collaborated with technical architects, developers, and product managers to ensure creation of requirements and reduce possible defects during testing
  • Participated in all phases of software development life-cycle (SDLC) to ensure deliverables and business needs were met

Confidential, Coconut Creek, FL

Business Analyst/Technical Writer

Responsibilities:

  • Interviewed Stakeholders and end-users to gather requirements for a 100+ page manual of procedures
  • Demonstrated product at regular intervals to subject matter experts to obtain concurrence

Confidential, Lauderdale, FL

Sr. Business Systems Analyst

Responsibilities:

  • Led project that created mobile application for magazines on Android and Kindle devices improving profits by 10%
  • Collaborated with PMO to create project management guidelines, project plans and business requirements document template
  • Led project to increase product pricing via e-commerce, infomercial and telephone sales

Confidential, Lauderdale, FL

Business Analyst/Technical Writer

Responsibilities:

  • Documented updates of new releases to proprietary software application
  • Collaborated in the creation of presentations on products for company’s annual convention
  • Participated in daily stand-up meetings with development teams and product owners

Confidential, Lauderdale, FL

Business Analyst

Responsibilities:

  • Supported independent contractors with data analysis
  • Created 15 preliminary business plans for small business owners identifying risks and market trends
  • Conducted critical reviews of civil litigation cases and offered opinions on verdicts

Confidential

Business Analyst

Responsibilities:

  • Collaborated on user interface design mock-ups, wrote use cases, test cases, and conducted integration and user acceptance testing of CRM system
  • Managed migration of documents from legacy system to new enterprise-wide application
  • Quality Employee of the Month for introducing initiative that reduced costs 25% and improved data reporting and analysis
  • Conducted joint application development sessions, wrote business requirements, collaborated with technologies, compliance, stakeholders and end-users on projects that resulted in system changes and release of new products
  • Led 5 person business analytics team that documented key performance indicators and analyzed user needs during development and implementation of an enterprise-wide online system

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