SUMMARY:

• Innovative, results oriented Project/ Product Manager with over seven years of experience and proven success in the areas of project management
• CRM/Salesforce.com, IT operations, software and new product implementations, process re - engineering, and e-business.

TECHNICAL SKILLS:

Clouds: Salesforce.com, Force.com, workfront.com (attask.com), Office 365

Project Management: Microsoft Office Suite 2007/2010, SharePoint, Clarity, HP Quality Center, JIRA

Software Engineering: SDLC management, Configuration, Quality Assurance, Release management

Development Methods: Waterfall, Agile, SCRUM, Mobile sites

Data Modeling: Use cases and UML, Visio, Data Flow Diagrams

Web: HTML, Java Script, Web Trends/Google Analytics, SEO

PROFESSIONAL EXPERIENCE:

Confidential

Implementation Manager

Responsibilities:

• Implemented cloud application “Workfront” to aid creation, legal review and design of marketing content for channel marketing and met business need to have a reduced turnaround time from 8 to 3 business days
• Identified business needs, gaps and areas of improvement through discovery sessions and drafted a comprehensive plan to change the current process within marketing and L&C
• Partnered with Business Transformation Committee (BTC) to drive change by showcasing returns (increased efficiency, transparent process and audit readiness) of the new strategy and structure
• Devised a rollout plan for the primary region and mapped out pilot strategy for regional rollouts and created material for end users
• Maintained all project specific documents and sent periodic communication (status reports/ steering committee reports/ budget details) to applicable audience
• Identified areas of “Product Enhancement” for the vendor and provided feedback to the Product Development team
• Identified business needs/challenges and created Project charter and base line implementation plan and received stakeholder buy in
• Created Technical Design documents including schema design, configuration parameters, use cases, data catalog, work process flows & Users and Role Management criteria
• Performed end-to-end testing including User Accepted Testing of the application to ensure quality standards were met
• Worked with external creative vendor on branding and analytics requirements for the application

Confidential

Project Management

Responsibilities:

• Transitioned service delivery team to PMO and provided a roadmap for transitioning existing as well as upcoming projects via Pilot Rollout
• Identified areas of improvement and implemented plans
• Created several project templates such as Scope/Business case, Base plans, Responsibility Assignment Matrix (RACI), Communication plans, Change and Issue log to compliment the new process
• Managed stakeholder expectations, influenced decision-making and secured by in on critical decisions
• Ensured adherence to SDLC and quality assurance during application development as per the technology roadmaps and the company’s quality standards.
• Ensured timely portfolio level communication specific to executive management, project team members, external resources, and other stakeholders.

Confidential

HR business partner

Responsibilities:

• Defined strategy for replacing current Sales Force Organization (MDM) and Territory Management with the HR project sponsor and key business stakeholders
• Performed Gap Analysis on the Roster Application UI and the Data Access Layer (Hyperion Mid Tier Server) isolate the issues with Roster Master Data (Oracle RDBMS)
• Computed the end-to-end cost of solving the gaps found in the product using “Off the Shelf” product implementation versus “in-house” product re-engineering to be within tight budgetary constraints
• Created an RFP for Salesforce.com around functions like Employee Data, Sales Management, Sales History, Employee Territory Management
• Executed and managed all Request For Proposal (RFP) activities including drafting and issuing an RFP for final vendor selection

Confidential

E-Marketing Project Manager

Responsibilities:

• Worked closely with Analytics experts on Search Engine Optimization (SEO) implementation and tracking strategy to generate meaningful data.
• Led custom development and department wide roll out which required integration with Content Management System (CMS), SAP and other enterprise systems
• Created & maintained project/ program artifacts such as: Project Initiation Requests (PIRs), Business Use Cases, Resource Tracking Matrix, Project Plans and QA/ UAT plans
• Maintained all program level documents such as: steering committee decks, brand roadmaps, budget allocation sheets & quarterly performance reports
• Streamlined the Service Delivery Model by partnering up with other groups within the IT departments and eliminating redundancies and introducing guided Service Level Agreement (SLA)
• Simplified IT process to manage relations with third party vendors, manage contracts, regulatory approvals for brand artifacts and reduced deployment times from weeks to days
• Increased visibility between brand marketing and IT by liaising with brand managers to create annual road maps, ongoing status reports and prioritize deployments
• Provided guidance to Product managers in selecting and onboarding new vendors through rigorous vetting process

Confidential, Raritan, NJ

Business Analyst

Responsibilities:

• Facilitated Joint Application Development (JAD) Sessions to identify the business requirements with clients, third party vendors, development teams and analysts on a scheduled basis
• Applied Unified Modeling Language (UML) methodologies to design Use Case Diagrams, Activity Diagrams and Sequence Diagram using Visio
• Assisted QA Team in documenting Test Plans and User Acceptance Testing (UAT) scripts