SUMMARY:

• Business and technology leader with passion, innovation and a future - oriented vision. 11+ years of expertise in delivering projects/programs by building vision, Identifying opportunities, creating and executing programs resulting in growth and operational efficiency across different sectors and technologies.
• Hands on experience in wide range of Business Operations, specializing in functions like Quote to Cash, Sales, Sales enablement, Channels, Finance, Distribution, Contract Management, Strategic Pricing Management, Deal and Opportunity Management

TECHNICAL SKILLS:

Operating Systems: Windows 95/98/00/NT/XP/7.0/8.0

Methodologies: RUP, Waterfall model, Spiral model, RAD, Agile, Scrum, LEAN

Programming Languages: C, C++, SQL, JavaScript, HTML, CSS

Productivity Software: MS-Word, MS-PowerPoint, MS-Excel, MS-Project, MS-Visio, Lotus Notes, MS- OutlookTesting Software Mercury Interactive Suite (Win Runner, Test Director & Load Runner), HP Quality Center 9.2Database Oracle 9i/10g,Toad 9.7.2, MS SQL 2000/7.0,Hyperion Essbase

Reporting Tools: Crystal Reports, Hyperion Reports, Tableau

ETL Tools: Informatica, Informatica Power Center

CRM: Siebel 7, 7.5, 8.0, Sales Force (SFDC)

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Program Manager

Responsibilities:

• Deliver operational excellence throughout Global Enterprise Theatre (GET)—comprising Cisco's top 28 global accounts, with an annual revenue of $2.4 Billion—by partnering cross-functionally with Field Sales Leadership, Sales Operations Centers (EM/EU/AP&J/US), Finance, Customer Services, QTC (Quote to Cash) Business and IT stakeholders to drive revenue growth, resource productivity and profitability.
• Global Stakeholder Change Management and Process Innovation: Trusted business advisor to Global Accounts Sales and 500+ direct route-to-market sellers across 20+ countries to translate sales Go-to-Market (GTM) strategy into repeatable & scalable operational processes. Created new business processes and managed change management for complex global deal management with in CRM, Quoting and Ordering for Hardware/Software/SaaS products.
• Organizational Leadership & Technology Management: Managed global resources to resolve business escalations, ensure daily operations. Oversee cross functional systems, data, and resources for transformational accounts (top 500), deal management and delivered on business innovations. Enable operational capabilities of Sales team by driving, adoption & governance of systems, process & tools to optimize its value
• New Business Model Enablement: Principal advisory to 20 cross-functional teams incl. Legal, Intl. Tax & Customs, Invoice-to-Cash & Senior leadership for identifying impacts/risks (to employees, policies, and capabilities). Built E2E sales solutions to extend Cisco’s legal & finance presence (Buy-Sell/Operating Unit) for Cisco’s International Expansion (Legal Entity Setup in BRICM) and Pricing optimization.

Confidential, San Jose, CA

PM/Business Process Architecture Consultant

Responsibilities:

• Responsible for business process redesign and solution architecture of Quoting and Quote-to-Order capabilities.
• Engaged with cross functional stake holders such as Sales Operations, Channels Operations, Distributor Operations, Business Units, Customer Service and Sales Finance to identify bottlenecks in business, simplify business processes and define the business value for system solutions.
• Performed the role of solution architect by defining the capabilities, creating an integration map of various components and by collaborating with the engineering team towards the design and development of a unified platform.
• End to End Process knowledge of Internal Cisco e-commerce tools like Cisco Commerce Workspace, Configuring, Pricing, Quoting, Ordering, DART, MDM, CTMP & Quick Catalog
• Translated objectives to Strategy via creation of scenarios/solutions, provided expert advice & contributed to new business enablement.
• Designed models to describe data structure, workflows, logical architecture, up-stream/downstream analysis
• Designed Solution Proposal (Assist UE teams in mock-ups, prepare conceptual design doc, business process flow diagrams and impact analysis, provide inputs to Engineering team)
• Developed overall architecture approach for all components of a solution
• Acted as Program cross functional SME to Stake holders, Release Leads, Cross Functional teams & the Engineering teams
• Facilitated Project Team Testing, Timelines, Exit criteria and Scope prioritization
• Assisted PMO in Project Status reporting metrics and communication
• Document & maintain Project documentation (BRDs, FSDs, SDDs, Conceptual Design documents, Test plans, Test Scenarios, Test cases, Test Scripts, testing results, Story Boarding and End User Materials)
• Conducted Theatre Engagement sessions for critical scope review & approval, Conducted Demo sessions for Partners, Distributors, Cisco Sales and theater stakeholders and Led BAT & UAT sessions and facilitated FPR and Go Live activities
• As a Part of Agile projects, Owned and actively managed the Product Backlog for the assigned product(s), Worked with the business & technical stakeholders to define, prioritize and refine the product backlog. Support product evolution by engaging all stakeholders and sponsors, documentation of future state requirements, development of a Product vision/roadmap for the future, and aligning stakeholders on the path ahead.

Confidential, Danbury, CT

Sr. Business Analyst

Responsibilities:

• Evaluated, justify and communicate business value for new initiatives and ensured process/ initiatives are mapped directly to clients business objectives, Facilitated JAD sessions with business stakeholders & end users to review business & functional requirements, wireframes & design prototypes, Developed product documentation manuals based on the application design prototypes, review and seek approval of the project design models and associated artifacts, Participated in UI design sessions to ensure consistent experience across projects

Confidential, Danbury, CT

Sr. Business Analyst

Responsibilities:

• Lead and actively participate in the development of detailed business requirements, Interviewed Clients, defined Functional and non-Functional requirements, Identified, re-engineered the Business Process flows, Managed multiple Originations, Sales and Marketing process improvement activities, Participated in Six Sigma LEAN events and facilitated the meetings for identifying quality problems to ensure smooth process flow, Optimize existing processes through automation and other means to drive costs out of the organization, Identified different Process steps across different PnLs and consolidated them to identify the different behaviors and merged them to obtain the best possible solutions, Transformed the business requirements into Siebel ability to s statements., Created Process Decomposition Documents, Captured the AS IS Existing Screens and Views in Siebel CRM and Developed TO BE Screen Mock ups, Captured the Operational definitions of Data elements used across the different systems, Developed a CRUD matrix for the Data elements, Views and Screens, Anticipated the Data and wrote Business Rules and Validations

Confidential, Taylor, TX

Sr. Business Analyst

Responsibilities:

• Lead gathering of business requirements, translated them into Siebel functional specifications, Prepared Conceptual System Design, POC for integration, Detail Design Document, Test approach Documents, Defined and performed the Test strategies and associated Test Scripts for the verification and Identified business processes and rules, Performed Unit Tests, System Tests and Regression Tests, Maintained Requirements Traceability Matrix, Performed Gap analysis, Drafted a Remediation Plan, responsible for decision-making, risk assessment, task prioritization/assignment, communication, long term planning, problem/issue/conflict resolution, customer service, and client relations.