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Sr. Business Systems Analyst Resume

San Jose, CA

SUMMARY:

  • 15+ years of experience in the IT industry in all aspects of systems design, architecture, application administration, installation, implementation, maintenance operations, and production support.
  • Salesforce Certified Force.com Administrator with strong Object - Oriented Analysis, Designing and Programming skills with good exposure to Administration and Implementation in Salesforce.com CRM and Force.com systems.
  • Confidential QUOTE- TO- CASH certified, with strong domain knowledge in CPQ, X-Author for Excel, and Word Billing, Revenue Recognition, Order Management, Invoicing and Proposal Templates
  • Good knowledge on CLM (Contract Life Cycle Management) was part of requirement gathering for implementing the automation of contract lifecycle process using Confidential CLM
  • Well experience in Salesforce platform-includes CRM Administration (Need Analysis, Configuration, Documentation, Training, Reporting, Project management, and Deployment) - Full SDLC experience (s), Sales/Service/Marketing cloud, and Business Analytics
  • Experience of Salesforce packages installation and deployment of software changes to QA & Production environment
  • Experienced working on organization set up, user and profile management, custom objects and fields, page layouts, Validation Rules, custom Tabs, Object relationships, role hierarchy, sharing rules, Workflows, Process Builder, Approval process, Lightning App Builder, Apex Classes, Apex Triggers, Visualforce Pages, custom reports and Dashboards
  • Strong knowledge of Continuous Integration and version control concepts, tools and technologies (Jenkins, Mavensmate, GitHub)
  • Experience using Salesforce tools (Data Loader, Data import wizard, Excel Connector, ANT Migration tool, workbench)
  • Experience with Salesforce deployments in a multi-tiered release environment, including hands-on configuration and release management experience Related Competencies
  • Managed Salesforce Data Migration using Data load tools-Apex Data Loader and Workbench
  • Create Constraint rule, Search Filters (CPQ), Price list, Price Matrices, Dimensional and setup Option, Option groups and attributes.
  • Exposure to Salesforce Communities and Sales cloud modules.
  • Good exposure to business transformation from legacy systems to Cloud based SaaS solution IT M&A Carve-Out Strategy and Execution Support, planning for IT systems, deal management and PMO support
  • Provide support to project management and PMO functions to all work streams related to the carve out strategy and deliver business and IT separation memorandums.
  • Worked with Client business to understand requirements to Implement Confidential (CPQ) Configure, Price & Quoting (CPQ) solution.
  • Involved in developing a plan to fully separate the IT landscape between the old and new entities, in support of full operational separation
  • Triage with Data Migration and Integration team to ensure data is propagated from source to target systems and co-ordinate SIT and UAT cycles
  • Closely working with senior executives to provide complex analysis, due diligence, forecasting, budgeting, modeling and E2E planning and executing.
  • Ten years of hands-on experience as Siebel Administration, Siebel consulting and support on Siebel versions 7.5.2 Siebel 8.0.1 and 8.1.1.1, 8.1.1.3, 8.1.1.9, 8.1.1.0, 8.1.1.11.9 , 8.1.1.14, IP2015
  • Excellent understanding of Siebel Architecture, Siebel Server Administration, Access Control, Architecture and Installation, Data Loads, Business Process automation, Workflows, Siebel Tools, EIM, Assignment Manager, Siebel Anywhere, Remote Administration, performance tuning, Load balancing and LDAP/SSO user authentication
  • Extensively worked on repository migrations, ADM to deploy application customizations,
  • Good understanding of Agile Scrum model and development methodologies

KNOWLEDGE AREAS:

Siebel CRM skills: Siebel IP2015 Siebel 8.1.1.10 Siebel power communications 8.11.11 eAutomotive; 8.1.1.5 HTIM; 7.5 Financial Services.

Salesforce.com: SOQL, SOSL, Force.com IDE(Eclipse), Force.com platform (Sandbox and Production)

CPQ / CLM: Confidential, FPX, Product Catalog, Configuration, Pricing Engine, Business RulesContract Management, Renewals, Agreements

Visual Force: Developing custom User Interface for Force.com platform using Visual force pages using CSS Layout and Color themes according to the organization profile

Reporting Tools: BI Publisher 10g on WebLogic platform

UCM skills SIEBEL 8.1.1.4; 8.1.1.1:

Operating Systems: UNIX(Sun Solaris 10 sparc 64 bit), Windows8/NT/2000/2003/XPOS390(mainframe)

Tools: MS Office 2000, ISPF/PDFDatabase Oracle 11g R2 ;

Application Suits Connector: IIR 9.0.1 SP4 Oracle Policy Automation (OPA10.3); Informatica IDQ9.5;ODQ 2.8 (Oracle Data Quality);

WORK EXPERIENCE IN DETAIL:

Confidential, San Jose, CA

Sr. Business Systems Analyst

Responsibilities:

  • Analyze, document customer requirements and triage with TA/SA for planning & implementing CPQ Solution
  • Worked with Confidential business lead and functional SME’s and understand the business process.
  • Understand the As Is process and define & document the To Be processes
  • Collaborate with Confidential business stakeholders, IT, external partners and third-party software vendors to implement effective and resilient CPQ solution
  • Responsible to document complete CPQ life cycle involving functional and technical case scenarios.
  • Optimizing JIRA capabilities to maintain all user stories, test case scenarios, collaborating with solution architect and developers to perform unit testing, system testing and regression as needed.
  • Ensure complete End to End testing is performed thereby providing a comprehensive Quality Assurance for the successful CPQ implementation.

Confidential, Sunnyvale CA

Sr. Business Systems Analyst

Responsibilities:

  • Lead the requirement gathering sessions for implementing the automation of contract lifecycle process using Confidential CLM
  • Work as a liaison among stakeholders to elicit, analyze, communicate and validate requirements based on user’s challenges with their existing application.
  • Analyze existing applications and provide recommendations based on Salesforce’s technical feasibility.
  • Triage with designing team and solution architects and suggest how existing Salesforce system can be integrated with Confidential CLM to re-design renewal process so as to achieve optimum capabilities.
  • Work with client business to understand requirements to Implement Confidential Configure, Price & Quoting (CPQ) and suggest a solution to integrate Confidential applications with ERP systems.
  • Participate in Testing and Deployment process of the CPQ solution to develop and maintain a stable efficient CPQ environment.

Confidential. Sunnyvale CA

Business Transformation Analyst

Responsibilities:

  • Co-ordinate project deployment activities which involves, planning, forecast, resourcing and managing E2E
  • Involved in FAST program to develop a strategy and facilitate all support function designed for IT transformation roadmap.
  • Worked as a liaison among stakeholders to elicit, analyze, communicate and validate requirements based on user’s challenges with their existing application.
  • Analyzed existing applications and provided recommendations based on Salesforce’s technical feasibility.
  • Planned and conducted requirements elicitation meetings with the business to collect functional and non- functional requirements based on user’s feedback.
  • Involved in estimating and creating a road map to plan delivery.
  • Participated in end to end implementation planning including project management, issue management, communication, change management and validation.
  • Led the requirement gathering sessions for implementing the automation of contract lifecycle process using Confidential CLM
  • Worked with Client business to understand requirements to Implement Confidential Configure, Price & Quoting (CPQ) solution.
  • Working with other team members to integrate Confidential applications with ERP systems.
  • Participating in Testing and Deployment process of the CPQ solution to develop and maintain and stable efficient CPQ environment.
  • Creating Custom Objects, Custom fields, Role based Page layouts, Custom Tabs, Custom Reports, Report folders and also involved on the designing of various other components of Visual Force Pages, Dashboards as per application requirements.
  • Design workflows and processes to automate repetitive actions and improve efficiency of businesses processes and Monitor and maintain the integration of Salesforce.com
  • Worked on Data Migration to do mass imports/updates/upsets in SFDC.

Confidential, Webster NY

Sr Consultant & BA (Siebel & Salesforce)

Responsibilities:

  • Perform Salesforce Administrator activities which include create/modify custom fields, workflows, reports, dashboards, profiles, security settings, triggers, Visual Force pages, manage users, and rollout training.
  • Querying and analyzing data though force.com beta explorer, eclipse and appirio SOQL tool.
  • Experience on working with tools like Force.com IDE and Data Loader
  • Excellent understanding of SOSL and SOQL, SFDC Web Services, APIs, Sales and Service Cloud capabilities and the Salesforce.com Security model.
  • Good understanding on creating Test Plan, Test Scenarios and Test Cases for various kinds of testing such as Functional, Smoke, Regression, Integration System & End to End testing.
  • Worked on Continuous Integration and version control concepts, tools and technologies (Jenkins, Mavensmate, GitHub)
  • Good understanding of Governor Limits for data manipulation needs of the application using platform database objects. Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings. Also worked on OWD and sharing rules.
  • Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
  • Designed and developed Apex Programmer, Apex Triggers for various functional needs in the application. Created test classes for the Apex Class and Triggers
  • Facilitated UAT with the stakeholders and JAD sessions with business owners, IT team & users to drive out detailed business requirements and Software Quality Standards, Training, Documentation and implementation in a business environment
  • Responsible for Customization of the Salesforce Sales Module for capturing the Lead Generation, Accounts, Opportunities and maintained Campaigns in Marketing application.
  • Engaged with internal customer support team on implementing a top-tier customer portal which included profile, role hierarchies and all the sharing rules, record types, page layouts and field level access associated
  • Created custom objects, Visual Force pages, triggers, validation rules to help them track internal help desk cases, customize campaigning budgeting and lead qualification.
  • Triage with developers to create various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
  • Pro-actively plan and monitor entire project execution for risks, issues, scope, customer expectations and relationship. Perform Siebel build release on regular basis on IP2015 version and deploy code and configuration items on daily basis as per development life cycle.
  • Working on 24/7 support model involving onsite and offshore model.
  • Perform major releases every quarterly and minor releases monthly as directed by business.
  • Participate in meetings with cross-functional teams related to new software releases, system changes, product release, application testing and integration topics.
  • Siebel Server maintenance including Gateway, on Linux and Windows

Confidential, Charlottesville, VA

Sr Salesforce Consultant - BA

Responsibilities:

  • Configured variousStandardobjects like Accounts, Contacts, Leads, Campaigns, and created Reports, Dashboards according to the end users’ requirements.
  • Build Sandbox for development team and configure customization based on requirement.
  • Creating societies and configure for customer needs as required.
  • Created various Custom Report Types, Report Folders and provided access to different users and groups in the organization.
  • Extensively involved in design and configuration of objects, page-layouts, record types, search layouts, list views, validation rules, workflows, custom buttons, custom link, report types, reports, and dashboard.
  • Created new user accounts and configured Salesforce.com to fit the security needs of different user and organization levels.
  • Build a clear requirements development strategy for each customer engagement.
  • Strong understanding of Salesforce’s capabilities and limitations and can clearly communicate those to customers.
  • Perform Salesforce Administrator activities which include create/modify custom fields, workflows, reports, dashboards, profiles, security settings, triggers, Visual Force pages, manage users, and rollout training.
  • Pro-actively plan and monitor entire project execution for risks, issues, scope, customer expectations and relationship.

Confidential, Sunnyvale, CA

Sr Consultant - Siebel & Salesforce (Administrator/development)

Responsibilities:

  • Setting up the UI, search option, and company profile.
  • Managing users and profiles, troubleshooting Login Issues.
  • Creating a role hierarchy, record access exceptions, and managing field-level security.
  • Administrating standard fields, creating custom fields, picklists, Lookups, working with page layouts, Backing up data, mass delete and recycle Bin, Import wizards and mass transfer.
  • Querying and analyzing data though force.com beta explorer, eclipse and appirio SOQL tool.
  • Experience on working with tools like Force.com IDE and Data Loader.
  • Resolving environment and various integration related issues with the boundary systems.
  • Skilled knowledge of standard object, Custom objects, Page-Layouts, and Record-types, Master-Detail, Look-up, Many-to-many and Hierarchical relationships, Workflow rules, Approval Process, Auto-Response Rules and Escalation Rules.
  • Manage all ad-hoc support requests and administrative needs of end users.
  • Hands on experience with Salesforce.com web services, WSDL and other Integration aspects by monitoring Debug and system log.
  • Develop reports, dashboards, and processes to continuously monitor the integrity and data quality of the system
  • Guide the development team in areas related to Siebel Architecture being a point of contact between the development team and the other technical teams
  • Co-ordinate with Business team and application team during testing and system activities
  • Extensively worked on code migration and production release deployments.
  • Worked on Siebel Server installation including Gateway, Siebel and Database Servers in Linux and Windows
  • Configure load balancing for application servers/web Servers
  • Upgraded from Siebel 8.1.1.10 to IP2015
  • Exposure to hardware architectures (e.g., servers, memory, I/O subsystems, tape backups, storage devices.
  • Worked with the interfaces like Cap Logix, Single view, Tibco and other web interfaces
  • Involved in BI publisher installations and configuration.
  • Responsible for Conducting release activities across different environments including repository migration, SRF, Web Templates, Browser Scripts, LOV imports, object migration via ADM, Data Maps, Workflow Deployment, Web Services, Product Model, CTI Definitions, Assignment Manager Updates, Creating Components/ groups, application data migration etc.
  • Worked on SSO and LDAP Authentication setup process and BIP reports

Confidential, Columbus, IN

Lead Consultant - Siebel CRM

Responsibilities:

  • Handling Siebel production environment on a 24/7 support model.
  • Support production release deployments and propagate the developed and tested code from UAT to production environment.
  • Handling critical sev1 issues for business and set them to closure.
  • Work closely with Oracle to investigate Siebel bugs, application issues and implement Siebel bug fixes / patch installations.
  • Support critical enhancements and migrate Siebel code from source to target environment
  • Code compilation full / incremental and deploy .srf to servers.
  • Involved in trouble shooting and configuring the gateway and Siebel servers
  • User creation/modifications on Siebel based on business requirements at dataset level and application level.
  • Perform Siebel remote client setup (DB extract, database initialization for the users).
  • Configuring Email server on Siebel and supporting email functionality.
  • Manage end user accounts, permissions and access rights in accordance with best practices regarding privacy, security, and regulatory compliance.
  • Creating users at database level and setting-up positions and responsibilities.
  • Work with the integration team during huge data loads to monitor server performance.
  • Co-ordinate with business team and application team during testing and system activities.
  • Investigate Siebel core crashes and identifying the root cause for crashes.
  • Administration and maintenance of Siebel Enterprise along with application software.
  • Application performance monitoring and troubleshooting application issues.

Confidential

Sr. Siebel Administrator cum Logical DBA

Responsibilities:

  • Monitoring production environments such as CRM, UCM, OBIEE, and Fusion.
  • Providing 24/7 support and monitoring production servers to report any abnormality.
  • Analyze every production alerts that pops up and action it accordingly.
  • Direct interaction with the client during critical issues and rectify the same thereby bring the servers to normal functioning.
  • Closely monitor server performance and utilization on CPU usage, Capacity and space availability from the SRM tool.
  • Manage tickets that are raised on remedy ticketing tool and trouble shoot issues.
  • Triage with Oracle support and follow up for quick resolution.
  • Executing sql queries on production db servers via toad upon request and perform basic logical DBA responsibilities.

Confidential

Siebel Administrator

Responsibilities:

  • As an Admin Team Lead involved in Task allocation, Guiding and monitoring the resources and Analysis of Defects and follow up towards fixing.
  • Involved in resource management, project planning and weekly status updates to the client and higher management. Involved in client communication on weekly
  • Provide ongoing Siebel application support and maintenance of the Siebel production environment, including application monitoring, issue resolution and working with appropriate technical support staff.
  • Significant life cycle experience in Siebel, including prepare Project plans, Releases, Maintenance SLA support, Migration, Upgrade and Archiving.
  • Preparing a Root cause analysis (RCA) for Post major incident review and recommending steps to avoid the same in future.
  • Handling Defect Management wherein I am involved in defect analysis, tracking defects from the ongoing releases for various project.
  • Effective use of IBM Clear Quest and HP Quality Center to track defects and follow up with developers, test analyst and project leads.

Confidential

Sr. Systems Administrator

Responsibilities:

  • Creating and setting XP accounts Novel Netware, MSTS, Windows 2k (ADS), PFSD accounts which provides access to desktop for users in UK South Africa and other European Users.
  • Trouble shooting issues such as roaming profile errors, profile movement error on different Virtual servers. Also involved in taking RC (remote control) on all users in different country for trouble shooting on user desktop, Laptops issues.
  • Setting up Lotus notes accounts and administrating related issues and resolving name change for users on different notes servers. Creating mailbox groups, distribution list and Team Rooms.
  • Trouble shooting on internet errors and also involved in providing access control list (ACL) for users depending upon there management status. And also responsible for group mailbox creation and provide administrator access to specific group mailboxes.
  • Working as a Logical Security and User Administrator on RACF OS390 and z/OS VM:
  • User ID management including Creation, Amendments, datasets and DB2 table access on 9 different LPARS.
  • Application access to IMS, TPX and CICS.
  • Amending user accounts with various Security Admin Reports (SAR) Racf report writer.
  • DSMON, Control-D and Vanguard Advisor.
  • Run JCL Batch Jobs and check the job output.
  • Performing IMSP Queue Release as and when required on daily basis

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