SUMMARY:

• Expertise in business analysis, technical expertise, project management and business development.
• Superior communicator among key stakeholders including Subject Matter Experts, Engineering, Business Teams, Sales and Marketing and end - users.
• Facilitator for business and technical decisions to move projects through SDLC on time and budget.
• Personable and flexible, yet goal-focused and solutions-oriented.

COMPETENCIES:

Business Analysis

Global Teams

Rational Unified Process RUP

Unified Modeling Language UML

Use Case/User Story Development

DOORS

User Acceptance Testing UAT

Agile/SCRUM

JAD Sessions

SDLC

SaaS

Single Sign-On, SAML

EDI/HIPAA/HITECH

Enterprise architect

Confidential -commerce

Supply Chain Management

PROFESSIONAL EXPERIENCE:

Senior Business Analyst/Product Owner

Confidential, SF, CA

Responsibilities:

• Created Epics, User Stories and Acceptance Criteria in addition to Product Grooming and Sprint Planning for a Warehouse Management System (WMS) SaaS product.
• Facilitated meetings with business to define product requirements.
• Worked closely for on-boarding new customers for WMS.
• Facilitated cross product meetings.
• Performed User Acceptance Testing with customers to ensure integration was performed correctly.
• Facilitated meetings with business, customers, development to reach agreement for sort term, to long term goals.

Senior Business Analyst

Confidential, Oakland, CA

Responsibilities:

• Created Epics, User Stories and Acceptance Criteria in addition to Product Grooming and Sprint Planning for three SaaS products.
• Medication Therapy Management (MTM) aided people on Medicare Part D to adhere to their medications to lower health care costs.
• Confidential Corrections, aided people being discharged from prison to get connected to the services they need ( Confidential .g. job placement, health care etc.) in order to decrease the rate of recidivism.
• Pharmacy Benefits Management (PBM) which is used to support over twelve states AIDS Drug Assistance Programs (ADAP) making use of multiple specialty pharmacies providing drugs to it's members.
• Facilitated JAD sessions with Product Management, Development, QA & Business representatives shortening implementation time.
• Managed team to work with customer in order to integrate Electronic Health Records vie HL7.
• Facilitated meetings with vendors to understand coverage and use of APIs
• Worked with Subject Matter Experts to create Requirement Specifications for various business services.
• Interfaced with QA to ensure test cases/scripts covered both positives and negatives.
• Worked with customers to enhance product and solve production problems

Senior Business Analyst

Confidential, Foster City, CA

Responsibilities:

• Wrote requirements and specifications for data collection on capillary electrophoresis instruments as well as DNA sequencing & Gene Mapping for molecular diagnostics.
• Facilitated JAD sessions with Product Management, Development, QA & Business representatives shortening implementation time.
• Ensured requirements and specifications met FDA 510K regulatory standards.
• Worked with Subject Matter Experts to create Requirement Specifications for various business services.
• Interfaced with QA to ensure test cases/scripts covered both positives and negatives.
• Visited customers across the country and conducted interviews to obtain requirements for products

Senior Business Analyst

Confidential, San Francisco, CA

Responsibilities:

• Acted as an internal consultant within technology and business groups to define requirements, create Use Cases and software specifications for a new web site to process Peak Day Pricing events for Confidential & Confidential and Smart Meters.
• Facilitated JAD sessions with Technical & Business representatives shortening implementation time.
• Worked with Subject Matter Experts to create Requirement Specifications for various business services.
• Mentored new employees on projects and document control system to reduce ramp-up time.
• To shorten development time, interfaced with development to ensure they understood business needs.
• Created Confidential -commerce requirements and specifications for online bill pay
• Interfaced with QA to ensure test cases/scripts covered both positives and negatives.
• Created User Acceptance Test scripts.
• Created an entrance/exit criteria document for a “Soft Launch” to predetermined customers before a full roll-out to provide impact to all business teams.

Product Manager

Confidential, Redwood City, CA

Responsibilities:

• Product Manager for a real-time payment product and an electronic bill presentment product in a SaaS environment.
• Worked with Subject Matter Experts to create Requirement Specifications for various business services.
• Interfaced with offshore analysts, developers and QA..
• Created Confidential -commerce requirements & specifications for the Pay Today product which allowed customer to instantly pay bills
• Mentored new employees on the process for projects and document control system.
• Created customer facing technical documents for products managed to assist end users.
• Interfaced with QA to ensure test cases/scripts covered both positives and negatives.

Senior Business Analyst

Confidential, San Francisco, CA

Responsibilities:

• Defined product road-map document, interface definition to external systems and specifications for new reports in a SaaS environment.
• Created document templates for requirements, Use Cases and software specifications that could be reused in multiple projects.
• Interfaced with QA to ensure test cases/scripts covered both positives and negatives.

Senior Business Analyst

Confidential, San Francisco, CA

Responsibilities:

• Business Analyst lead for multiple products that reported on Service Level Agreements, certification validation for SOA and multiple business services that were used across numerous front end applications.
• Worked with Subject Matter Experts to create Requirement Specifications for various business services.
• In order not to duplicate existing web services research was performed to re-use existing services.
• Created XML Schemas and WSDLs for a Service Oriented Architecture.
• Performed data validation to ensure tracking of business systems was correct.
• To re-use existing single sign-on infrastructure, defined requirements & Use Cases for various products.
• Wrote Schemas/WDSLs to interface with check order vendor for business to business Confidential -commerce
• Mentored new employees on projects and document control system to reduce ramp-up time.
• To shorten development time, interfaced with development to ensure they understood business needs.
• Interfaced with QA to ensure test cases/scripts covered both positives and negatives.
• Created User Acceptance Test scripts.

Business Analyst

Confidential, San Francisco, CA

Responsibilities:

• Worked with Subject Matter Experts to perform software assessment and recommendations for Enterprise Application Integration (EAI), Extract, Transformation & Load (ETL) and Rules Engine software.
• Reviewed and provided recommendations for the software architecture of an enterprise dental insurance application on scalability and maintainability.
• Wrote requirements & specifications for Single Sign On for website
• Coordinated software assessments across five geographically disperse business units in order to obtain feedback and agreement