Sr. Business Analyst Resume

SUMMARY:

Sr. Consultant with experience in both domestic & international software conversion projects.

WORK HISTORY:

Confidential

Sr. Business Analyst

Responsibilities:

For new Wireless Integration Program: Participated in meetings for Test Automation, Development Planning, and upcoming Software Releases.

Program Manager

Confidential

Responsibilities:

Helped the IT Billing Systems Director update MS/PowerPoint slide decks for Pending Orders & flow - through testing; diagrammed routine maintenance & deployment down-up times for affected applications & interfaces; assisted with the Conversion Deployment Plan and Command Center.

Business Systems Analyst

Confidential, FL

Responsibilities:

Updated the IT Conversion Internal Playbook and corresponding flowcharts; added another 12 teams/chapters.
Wrote and received sign-off for the VZ3 Shadow Environment TDD.
Helped maintain the VZ3 Training SharePoint site for onboarding conversion team members.
Helped draft a Confidential External Playbook and Executive Summary; led a team in setting up conversion specification templates for the next conversion.
Interviewed Leads, then wrote an IT Conversion Internal Playbook covering 32 telecom Conversion teams ranging from Data Landing to Implementation.
Created “As-Is” conversion flowcharts.
Wrote and received sign-off for the Confidential CT Shadow Environment BRFDD.

Confidential

Sr. Business Analyst

Responsibilities:

Gathered business requirements; wrote Business Requirements Documents (BRD’s), business process flowcharts, back-office job aids, and Operational Impact Documents (OID’s) for the Texas electric utilities market, on the Excelergy CIS platform; designed MS/PowerPoint overview slide shows for software releases and delivered them to the client via WebEx conference calls..
Gathered business requirements; wrote Business Requirements Documents (BRD’s) and business process flowcharts for both Texas and non-Texas electric utilities markets, on the Excelergy CIS platform.
Process flowcharts included IVR and ACD branching, to integrate new markets into the existing IVR. Also participated in code design and test design reviews.

Confidential

Business Analyst

Responsibilities:

Provided business analysis for projects related to Back-Office Billing for an application merger between Confidential teams and the back-office teams from Confidential ’s utilities segment.
Completed business processes for Tax Exemptions and Assignment of Right to Refund, and on Bankruptcies and Write-Offs. (Las Colinas, Texas).
Documented and updated business processes for back-office Finance and Billing, for a conversion from Confidential 6.3 to Confidential 8.08; work included flowcharts and job aids.

Confidential

Sr. Business Analyst

Responsibilities:

Conducted business analysis for IVR applications; mocked up IVR script logic, imports/exports, and reports.

Confidential, Dallas

Department Chairperson, Teacher

Responsibilities:

Managed the English Department and taught Pre-AP and AP courses to high school students gifted in math.