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Sr. Business Analyst Resume

SUMMARY:

Sr. Consultant with experience in both domestic & international software conversion projects.

WORK HISTORY:

Confidential

Sr. Business Analyst

Responsibilities:

  • For new Wireless Integration Program: Participated in meetings for Test Automation, Development Planning, and upcoming Software Releases.

Program Manager

Confidential

Responsibilities:

  • Helped the IT Billing Systems Director update MS/PowerPoint slide decks for Pending Orders & flow - through testing; diagrammed routine maintenance & deployment down-up times for affected applications & interfaces; assisted with the Conversion Deployment Plan and Command Center.

Business Systems Analyst

Confidential, FL

Responsibilities:

  • Updated the IT Conversion Internal Playbook and corresponding flowcharts; added another 12 teams/chapters.
  • Wrote and received sign-off for the VZ3 Shadow Environment TDD.
  • Helped maintain the VZ3 Training SharePoint site for onboarding conversion team members.
  • Helped draft a Confidential External Playbook and Executive Summary; led a team in setting up conversion specification templates for the next conversion.
  • Interviewed Leads, then wrote an IT Conversion Internal Playbook covering 32 telecom Conversion teams ranging from Data Landing to Implementation.
  • Created “As-Is” conversion flowcharts.
  • Wrote and received sign-off for the Confidential CT Shadow Environment BRFDD.

Confidential

Sr. Business Analyst

Responsibilities:

  • Gathered business requirements; wrote Business Requirements Documents (BRD’s), business process flowcharts, back-office job aids, and Operational Impact Documents (OID’s) for the Texas electric utilities market, on the Excelergy CIS platform; designed MS/PowerPoint overview slide shows for software releases and delivered them to the client via WebEx conference calls..
  • Gathered business requirements; wrote Business Requirements Documents (BRD’s) and business process flowcharts for both Texas and non-Texas electric utilities markets, on the Excelergy CIS platform.
  • Process flowcharts included IVR and ACD branching, to integrate new markets into the existing IVR. Also participated in code design and test design reviews.

Confidential

Business Analyst

Responsibilities:

  • Provided business analysis for projects related to Back-Office Billing for an application merger between Confidential teams and the back-office teams from Confidential ’s utilities segment.
  • Completed business processes for Tax Exemptions and Assignment of Right to Refund, and on Bankruptcies and Write-Offs. (Las Colinas, Texas).
  • Documented and updated business processes for back-office Finance and Billing, for a conversion from Confidential 6.3 to Confidential 8.08; work included flowcharts and job aids.

Confidential

Sr. Business Analyst

Responsibilities:

  • Conducted business analysis for IVR applications; mocked up IVR script logic, imports/exports, and reports.

Confidential, Dallas

Department Chairperson, Teacher

Responsibilities:

  • Managed the English Department and taught Pre-AP and AP courses to high school students gifted in math.

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