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Scrum Master/business System Analyst Resume

Alpharetta-gA

SUMMARY

  • Business system analyst, around 8 years of industry in teh domain of Finance Service Industry like Mortgages, Investment Proposal, ‘Banking and management’, Telecom and Data Warehousing. Have good understanding of gathering Business Requirements, Business Process flow, and Business Process Modeling.
  • Certified Scrum Master (CSM) with 3 years of proven ability to work with self - organizing and cross-functional teams in a wide spectrum of Portfolio, Mortgages and financial sectors. Have hands on Experience on Waterfall, Agile Scrum and Hybrid of Waterfall and Agile methodologies.
  • Extensive experience in Business process re-engineering, business process improvements, Data Reports Analysis accompanied by active participation in discovery sessions, interviews, prototyping, document-reviews, plan setup, plan configuration with customers.
  • Experience in conducting GAP and impact analysis of AS-IS and TO-BE systems, SWOT analysis, Feasibility study, Cost benefit analysis, Risk Analysis and ROI analysis.
  • Have extensive experience with teh entire Software Development Life Cycle (SDLC) dat included Requirement Elicitation, Gathering, Analysis, Design & Development and change management.
  • Extensive experience in requirements gathering, Analysis and Communication with SME’s, Stakeholders (technical, non-technical), business process analysis, Solution Assessment & Validation, documenting project artifacts and Testing/Maintenance operations.
  • Proficiency in gathering SMART (Specific, Measurable, Attainable, Realistic, Timely) requirements and transforming them into functional specifications focusing on workflow/user interface analysis and design.
  • Expertise in creating project artifacts such as Business Requirements Document (BRD), Use Case Documentation, Requirements Traceability Matrix (RTM), Business Rules Spreadsheet, Functional Requirements Document (FRD), Data Mapping Document, Systems Requirements Specification (SRS) and GUI Mockup Screens.
  • Extensive experience in Business Process Modeling using Visual modeling tools with professional expertise in MS Visio, IBM Rational Rose.
  • Extensive experience in UML Modeling like Activity Diagrams, Sequence Diagrams, Use Case Diagrams, Process Work Flow Diagrams, Timing Diagrams and Class Diagrams.
  • Good knowledge of database relationships and concepts; worked on RDBMS like MySQL and MS SQL server.
  • Excellent skills in analysis, design, development and implementation of ETL tools like Informatica Power-Center, SSIS and reporting tools like Tableau, IBM Cognos and SSRS.
  • Skilled with Data Analysis concepts of Data Modeling, Data Dictionary, Data Mapping and Normalization.
  • Good Understanding and hands on experience in creating Entity Relationship Diagrams (ERDs).
  • Organized and facilitated Joint Application Design (JAD) sessions & interviews, brainstorming sessions, questionnaire, focus group, implementation requirements, project status report and resolving issues/conflicts.
  • Comprehensive understanding of Web-Services like WSDL, SOAP using XML and REST using internet protocol suite like HTTP under Three-Tier Architecture and Service Oriented Architecture (SOA).
  • Comprehensive knowledge of web services related concepts such as XML, WSDL, HTML, Ajax, SOA, API and Web Architecture. Comprehensive knowledge of business engines and XML schemas.
  • Experienced in writing User stories and handling teh Requirement Churn by conducting impact and Risk analysis
  • Proven expertise and experience in handling and conducting various Scrum Ceremonies like Sprint Planning meeting, Daily scrum meeting, sprint retrospective meeting, Sprint review meeting and backlog refinement meeting and adoption of agile related techniques (MOSCOW technique, Planning Poker)
  • Efficient in performing, prioritizing and using techniques such as Panning Poker, Moscow and T-Shirt Sizing.
  • Mastery in teh use of Agile Methodologies (Scrum & Kanban)related tools such as Rally, JIRA to document and visualizes stories, tasks, and measure performance through burn down charts/velocity charts.
  • Documented and created Test Plans, Test scenarios, Test Objectives, Test Cases, Test Logs and Run Books. Experience in conducting User Acceptance Testing (UAT) and verified performance, reliability and fault tolerance issues.
  • Experience with ServiceNow for change management and handling change requests and proposals to Change Control Boards (CCBs).
  • Highly motivated team player with excellent communication, presentation and interpersonal skills, always willing to work in challenging and cross-platform environment.
  • A proactive and dedicated team player, with proven track record in producing high quality work under tight deadlines and multi-tasking to meet business goals. Experience in scheduling meetings, negotiating and co-ordination with Developers, Application Architects, Subject Matter Experts, business users and senior executives.

TECHNICAL SKILLS

Business Modeling Tools: MS Visio, UML, Rational Requisite Pro, BPMN, Rational Rose, Rational Clear Case.

Methodologies / Frameworks: Agile/Scrum, Waterfall, Spiral and RUP

Requirement Management: MS Office, JIRA, RALLY, Confluence, HP ALM 11.5 and Rational Rose

Database: MS SQL Server2012/2008, My SQL Work bench V5.2, MS Access, Oracle 11

BI Reporting Tools: Tableau, Crystal Reports, Cognos 10 (report & Query studio), SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS), SQL Server Analysis Services (SSAS), Micro strategy reporting system, Qlikview

Programming Languages (Exposure): C, C++, Java, JavaScript, Ajax, .NET, Python, PL/SQL

ETL Tools: Data stage, Informatica, IBM Cognos, IBM Infosphere, Infosphere Information Services

QA Testing Tools: HP QTP, JIRA Green hopper, HP Load Runner, MS Test Manager 2013

Data Warehousing: Data Marts, MDM, OLTP, OLAP, Teradata, Query/Reporting, Multidimensional Analysis, Data Mining, Slicing/dicing, Drill Down/Roll Up

Project Management Tools: MS Project professional, MS Project Server, MS SharePoint 2013SharePoint Designer, JIRA, RALLY, HPALM, VSTS, TFS

Domain: Banking, Mortgage Loans, Electronic Billing and Payments, Insurance, Portfolio management (Bonds, Mutual Funds, Equities, Fixed Income, securities, foreign exchange, Swaps, Brokerage, Stocks, and Bloomberg Data), Telecom

PROFESSIONAL EXPERIENCE

Confidential, Alpharetta-GA

Scrum Master/Business System Analyst

Responsibilities:

  • Used Sharepoint for managing project documents.
  • Used VSTS/TFS to manage user stories. Track story status, iteration status.
  • Helped PO own teh Product Backlog and perform Product Backlog Grooming, and supported in creating Epic and User Stories.
  • Facilitated teh sprint plan, daily scrum meeting & retrospective meetings in each sprint cycle and removed Impediments as and when they are raised.
  • Worked with PO, Stakeholder to attend Sprint Review meetings and Approve/ Accept User Stories developed by teh Delivery Team in teh given Iteration.
  • Attended SRUCM of SCRUM meetings and discussed & communicated iterations plans with cross-functional teams and worked towards resolving inter-team dependencies in a SAFe environment.
  • Actively participated in Program Increment (PI) planning sessions which are conducted once in every three sprints.
  • Develop metric reports on project status, schedule, and Agile metrics such as velocity and cycle time.
  • Identify dependencies and removes impediments to project progress, identifies areas of risk, and develops and implements complex mitigation plans.
  • Knowledge of Payment Card Industry (PCI) domain, compliance procedures.
  • Facilitated SPIKE sessions with technical/non-technical team, SME’s to clarify business rules & solve impediments.
  • Led sprint planning based on assigned release backlog using Scrum and Kanban Agile framework
  • Helped Teams funnel teh Epics into theART, Monitored teh Value flows via teh Kanban Board by setting teh WIP Limits.
  • Analyzed teh Iteration Burn Down charts and reviewed defects.
  • Coached and mentored team to adopt agile practices, adopted agile games (Coin game, chair game, marshmallow challenge, ball game) and various practices to ensure team understand agile practices and values.
  • Used TFS/VSTS for issue tracking, user stories management and requirement traceability.
  • Assist customer with User Acceptance Testing, developing and maintaining quality procedures, and ensure dat appropriate documentation is in place. Assisted in Black box, UAT and Regression testing.
  • Conducted Triage calls for quick resolution of defects and provide RCA support during implementation.
  • Knowledge on compliances BSA (Bank secrecy acts), US Patriot act, AML

Environment: .NET, SQL-Server, Scrum, Agile, Kanban, MS Project, VSTS, TFS, SharePoint 2013, CAWA

Confidential, San Ramon-CA

Business Analyst /Scrum master

Responsibilities:

  • Involved Pre-analysis and conducted feasibility study, Cost-Benefit and Risk analysis.
  • Interviewed business users to gather requirements and analyzed teh feasibility of their needs by coordinating with teh project manager and technical lead.
  • Identified, researched, investigated, analyzed, defined opportunities for business process improvement, documented business processes and initiated efforts to make improvements.
  • Contributed to teh definition of scope, performed extensive requirement analysis and defined functional specifications.
  • Elicitation of Functional/non-functional requirements and Conducting teh functional requirements/user requirement specification reviews and walkthroughs with designers, developers, SME’s and stakeholders.
  • Worked closely with end-users and stakeholders, SME to develop a detailed understanding of teh requirements and prepared comprehensive set of documents to define teh specifications and business value of teh systems and delivered them in teh Business Requirements Document.
  • Responsible for creating management tools: flowcharts,contextdiagrams, interaction and presentations.
  • Facilitated JAD sessions with technical/non-technical team, SME’s to clarify business rules & solve impediments.
  • Performed GAP analysis to further identify deltas between legacy and new application.
  • Developed solid documentation by analyzing current processes and design business processes modeling notification (BPMN) utilizing UML for object oriented design and documentation utilizing MS Visio.
  • Acted as a liaison between management and Data Warehouse development team.
  • Extensively interacted with data analysts during teh ETL operations in identifying teh source files/databases from OLTP systems & implementing teh transformation logic for achieving data uniformity in operational data store (ODS).
  • Lead teh project and coordinated all IT efforts from planning and testing toimplementation.
  • Coordinated with teh DW architects and developers to identify appropriate dimensional modeling (identifying dimensions/facts/referential integrity) and Data Modeling measures (additive/semi-additive/non additive), and sizing (in terms of number of columns, records per dimension and fact table).
  • Gatheird business requirements using appropriate elicitation techniques like user observation, brainstorming, client interviewing and document analysis.
  • Define key Agile processes, Roles & Responsibilities, Communication Plan, Agile Ceremonies
  • Conduct Release planning, Sprint planning, Deployment planning activities.
  • Performed GAP analysis to further identify deltas between legacy and new application
  • Worked with Product Management to groom, maintain and prioritize Product, Release & Sprint Backlogs
  • Worked on heterogeneous applications and data sources into business focused solutions
  • Developed solid documentation by analyzing current processes and design business processes modeling notification (BPMN) utilizing UML for object oriented design and documentation utilizing MS Visio.
  • Used JIRA for issue tracking, user stories management and requirement traceability.
  • Assist customer with User Acceptance Testing, developing and maintaining quality procedures, and ensure dat appropriate documentation is in place. Assisted in Black box, UAT and Regression testing.
  • Conducted Triage calls for quick resolution of defects and provide RCA support during implementation.
  • Create/maintain HP QC, JIRA projects (and users, workflows, configurations, screens, quick filters, etc).
  • Knowledge on compliances BSA (Bank secrecy acts), US Patriot act, AML

Environment: Flat Files, Unix, Scrum, Agile, Kanban, MS Project, Visio, UML, SharePoint 2013, Java, JavaScript, Oracle 11, Mainframe, JIRA, HP QC

Confidential, Austin-TX

Business System Analyst /Scrum Master

Responsibilities:

  • Understood Consumer Protection Financial Bureau (CPFB) and FHA rules.
  • Performed requirements gathering using both formal and informal sessions through interviews, questionnaire, video conferencing, JAD sessions and conference calls.
  • Analyzed, defined, documented and communicated business requirements to technical architects, developers by interacting with teh end customers to meet business partner’s needs.
  • Participated in various meetings/discussions, with Product Owner, SME, Lead Business Analyst, and Project Manager, to discuss and consolidate teh business requirements.
  • Analyzed and translated teh client's business requirements and functional specifications into technical specifications,dataflowdiagramsanddatamodels.
  • Assisted with evaluation, customization and system integration. Conducted GAP analysis around teh identification of business rules, business and system process flows, user administration, requirements and assumptions.
  • Analyzed problems, including automated and manual business process flows, and identified, researched and investigated, defined and documents business processes.
  • Facilitated JAD sessions with tech leads, development team and QA team.
  • Implemented Unified Modeling Language (UML) to prepare Use Cases diagrams, process flow diagrams, sequence diagrams from teh gatheird requirements and created diagrams using MS Visio.
  • Used mockup screens to convey teh look and feel of teh GUI screens for teh end users to developers
  • Involved in identifying teh problem definition as part of continuous process improvement using Define, Measure, Analyze and Improve to support teh business continuity of teh organization.
  • Used Mockup screens to convey teh look and feel of teh GUI screens.
  • Successfully analyzed teh functional/non-functional requirements of teh data warehouse for generating BI reports and communicated teh same with architectures and developers.
  • Involved in identifying and suggested teh different dimensions (slowly changing dimensions/rapidly changing dimensions) required for generating teh reports and OLAP cubes to facilitate teh multi-dimensional view of teh data to generate slicing/dicing, roll-up/drill-down reports.
  • Established Requirements Traceability Matrix (RTM) using Rational Requisite Pro to trace teh completeness of requirements.
  • Developed high-level and low-level documents like Business requirements documents (BRD), Functional requirements documents (FRD) and assisted in creating System requirements specification (SRS).
  • Conducted Business workflow analysis, process analysis, SWOT analysis, cost-benefit analysis and Gap analysis to know teh condition of teh current system in use.
  • Used various SQL commands like Create, Delete, Update, and Inner, Outer, Left, and Right joins to update teh database and retrieve data for data analysis and validation. Assisted Data analysts in Data Modelling.
  • Excellent experience in design and development of data warehousing solutions and generation of OLAP reports.
  • Worked with SQL DML queries to extract application data for validations used Stored Procedures and Triggers.
  • Extensively interacted with teh designers, developers to ensure functional implementation of business requirements and QA team in executing Test Plans, Test scenarios and Test cases.
  • Identified and reviewed teh stored procedures and triggers developed by team based on customer specific requirements
  • Facilitated teh User acceptance Testing (UAT) after performing Unit Testing, System Integration Testing (SIT), Performance & Service level testing.
  • Involved in Project Management activities like defining / managing project scope, schedule management,
  • Creating project plans, tracking and communicating project status, deliverables, and milestones.

Environment: Flat files, Mainframe, Oracle 11, Visio, UML, SharePoint 2010, HTML, XML, J2EE, UNIX, Java, JavaScript, HP ALM, JIRA, Informatica, MSSQL, Telegance, Enabler, Tableau

Confidential, Los Angeles-CA

Scrum Master/Business System Analyst

Responsibilities:

  • Participated in various meetings/discussions, with Product Owner, SME, Lead Business Analyst, and Project Manager, to discuss and consolidate teh business requirements.
  • Created and Managed Features to ensure dat teh business vision and goal is carried down to teh Implementation Level by seeding Features (Epics) in to Agile Release Train (ART) as per teh Release Planning.
  • Analyzed, defined, documented and communicated business requirements to technical architects, developers by interacting with teh end customers to meet business partner’s needs.
  • Used Rally tool to track project status at a Portfolio, Release, and Iteration level.
  • Helped PO own teh Product Backlog and perform Product Backlog Grooming, and supported in creating Epic and User Stories.
  • Facilitated teh sprint plan, daily scrum meeting & retrospective meetings in each sprint cycle and removed Impediments as and when they are raised.
  • Worked with PO, Stakeholder to attend Sprint Review meetings and Approve/ Accept User Stories developed by teh Delivery Team in teh given Iteration.
  • Attended SRUCM of SCRUM meetings and discussed & communicated iterations plans with cross-functional teams and worked towards resolving inter-team dependencies in a SAFe environment.
  • Coached Team towards Agile processes and principles, and ensure dat they are followed in teh right way.
  • Assisted with evaluation, customization and system integration. Conducted GAP analysis around teh identification of business rules, business and system process flows, user administration, requirements and assumptions.
  • As a scrum master coordinated with teh Product owner in prioritizing teh user stories in teh product backlog and breaking Epics into smaller user stories.
  • Tracked teh performance and progress of each sprint cycle with burn down chart identified burn down velocity
  • Coached Product Owners in creation and maintenance of Product Backlog.
  • Managed Kanban development team and helped PO keeping highest priority item at top of backlog.
  • Conducted training sessions and/or 1:1 sitting. Delivered training on Scrum/Kanban task board, etc.
  • Engaged with other Scrum Masters to increase teh TEMPeffectiveness of teh application of Scrum in teh organization
  • Tracked and TEMPeffectively communicated team velocity and sprint/release progress to all affected teams and management.
  • Communicated teh feedback by other stakeholders from scrum framework meetings to teh scrum team.
  • Updated Agile tracking systems to provide transparency on product and sprint backlogs.
  • Coordinated with Project Manager to create Work break down structure (WBS), manage schedules, deadlines, resources and teh project tasks using MS Project.
  • Coordinated teh execution of Unit Testing, System Integration Testing (SIT), Performance & Service level testing and User Acceptance Testing (UAT).
  • Knowledge on compliances SOX, Dodd-Frank

Environment: Scrum, Unix Agile, MS Project, Visio, UML, SharePoint 2013, Asp.net, C#, Oracle, Tableau, Informatica, Mockup Screens, Rally

Confidential

Business system Analyst

Responsibilities:

  • Involved in identifying teh problem definition as part of continuous process improvement using Define, Measure, Analyze and Improve to support teh business continuity of teh organization.
  • Facilitated JAD sessions with various stakeholders and project team.
  • Gatheird business requirements using appropriate elicitation techniques like user observation, brainstorming, client interviewing and document analysis.
  • Used Mockup screens to convey teh look and feel of teh GUI screens.
  • Established Requirements Traceability Matrix (RTM) using HP ALM to map requirements to test cases using HP ALM.
  • Developed high-level and low-level documents like Business requirements documents (BRD), Functional requirements documents (FRD) and assisted in creating System requirements specification (SRS).
  • Conducted Business workflow analysis, process analysis, SWOT analysis, cost-benefit analysis and Gap analysis to know teh condition of teh current system in use.
  • Understood various web services i.e billing, payment, orders using SOA, API and Web Architecture.
  • Comprehensive knowledge of business engines and XML schemas
  • Used various SQL commands like Create, Delete, Update, and Inner, Outer, Left, and Right joins to update teh database and retrieve data for data analysis and validation. Assisted Data analysts in Data Modelling.
  • Worked with SQL DML queries to extract application data for validations used Stored Procedures and Triggers.
  • Extensively interacted with teh designers, developers to ensure functional implementation of business requirements and QA team in executing Test Plans, Test scenarios and Test cases.
  • Identified and reviewed teh stored procedures and triggers developed by team based on customer specific requirements
  • Facilitated teh User acceptance Testing (UAT) after performing Unit Testing, System Integration Testing (SIT).
  • Conducted WAR ROOM session to resolve defects in a timely manner across multiple teams.
  • Conducted review sessions on a regular basis with QA and development teams for preparing status and delivery of operational reports
  • Support migration of ID administration and management from local ISA (InformationSecurityAdministration) groups to AT&T's Center of Excellence.
  • Involved in understanding Data Migration of Amdocs Enabler CM,, Ensemble, CSM products for AT&T billing system
  • Configuring to schedule and monitor using Tivoli workload scheduler and console for optimizing performance.
  • Involved in Project Management activities like defining / managing project scope, schedule management,
  • Creating project plans, tracking and communicating project status, deliverables, and milestones using HP ALM.

Environment: JAVA, J2EE, UNIX, OSS, CRM, Visio, UML, SharePoint 2010, HTML, XML, JSON, Mockup Screen, Java, JavaScript, HP ALM, Rally, Informatica, MSSQL, Telegance, Enabler, UNIX

Confidential

QA/Jr. Business Analyst

Responsibilities:

  • Interacted with users and stakeholders to identify business needs, worked with SME’s of different groups to gain detailed knowledge of E-commerce shopping.
  • Assisted with web portal development to enhance teh functionalities of teh system based on SOA and requirements collected for web architecture.
  • Scrum was used in acute functionalities to design, document and manage User Stories throughout teh life cycle of teh project, including definition, design and testing phases.
  • Analyzed requirements documents and Use Cases to prepare teh detailed Test Plans and Test Cases.
  • Involved in Analysis and Design of Functional Specifications to identify Test Requirements,Design Test Cases, Test Scripts, andTest Datawith expected output.
  • Identification and development of test scenarios to test application against Functional Requirements
  • Interaction with client / Business Partners on Business Requirements, Change Requests and Defects
  • Involved in build validation, smoke testing, sanity testing, regression testing and Performed User Acceptance Testing for testing teh usability and user friendliness of teh application.
  • Worked with SQL queries to extract application data to perform application validations.
  • Worked as a team with other team members to make an object oriented model and created use cases.
  • Involved in preparing test cases and test scenarios and coordinated with other QA’s in executing teh test plans.
  • Assisted in client-side validation and server-side validation on teh data which was given or submitted by teh client.
  • Assisted in preparation of UAT test plan, testing cycle schedules, test scenarios and implemented them with QA team
  • Conducted war room meetings on bug reporting and issue resolutions.
  • Involved in discussions with teh Team on Quality Analysis, Manual Testing,Automated Test Toolsand Defect Tracking Tools, Root cause analysis.
  • Involved in mentoring specific projects in application of teh new SDLC based on teh Agile Unified Process, especially from teh project management, requirements and architecture perspectives.
  • HP Quality center: Requirements upload, Test Case development with Requirement mapping, Test Sets creation for each release, Capture Test Results and mapped raised defects to teh test sets, generated various reports upon request.

Environment: Waterfall, HPQualityCenter / ALM, Share Point, JQuery, JSP, Java Script, Linux, JIRA, J2EE, GUI/UI, Apache, UML Telegence, Enabler, IBM, MS Office, MS Visio, MS Excel, MS SharePoint, SQL, PL/SQL, J2EE, HTML, XML, HP QTP/UFT

Confidential

Quality Analyst

Responsibilities:

  • Analyzed requirements documents and Use Cases to prepare teh detailed Test Plans and Test Cases
  • Identification and development of test scenarios to test application against Functional Requirements
  • Interaction with client / Business Partners on Business Requirements, Change Requests and Defects
  • Involved in discussions with teh Team on Quality Analysis, Manual Testing,Automated Test Toolsand Defect Tracking Tools, Root cause analysis, Conducted war room meetings on bug reporting and issue resolutions
  • Involved in Analysis and Design of Functional Specifications to identify Test Requirements,Design Test Cases, Test Scripts, andTest Datawith expected output.
  • Involved in mentoring specific projects in application of teh new SDLC based on teh Agile Unified Process, especially from teh project management, requirements and architecture perspectives.
  • HP Quality center: Requirements upload, Test Case development with Requirement mapping, Test Sets creation for each release, Capture Test Results and mapped raised defects to teh test sets, generated various reports upon request.
  • Supported testing, Creating test cases in dat would test various test scenarios.
  • Involved in build validation, smoke testing, sanity testing, regression testing and Performed User Acceptance Testing for testing teh usability and user friendliness of teh application.
  • Worked with SQL queries to extract application data to perform application validations.
  • Assigned problems to appropriate software development team for fixes.

Environment: Waterfall, HPQualityCenter / ALM, Share Point, JQuery, JSP, Java Script, Linux, JIRA, J2EE, GUI/UI, Apache, UML Telegence, Enabler, IBM, MS Office, MS Visio, MS Excel, MS SharePoint, SQL, PL/SQL, J2EE, HTML, XML, HP QTP/UFT

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