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Business Analyst Resume

SUMMARY

  • Agile business analyst bringing over 8 years of global experience in IT and finance sectors. Expert in project management business analysis, systems requirements, process change and improvement. MBA graduate with proficiency in operations, strategic alliance, vendor and account management, and forecasting; pursuing new challenges.

TECHNICAL SKILLS

  • Agile/waterfall Methodologies
  • Enterprise Resource Planning (ERP)
  • Supply Chain Management
  • Customer Relationship Management
  • Salesforce fundamental
  • Project Management
  • Business Process Mapping
  • Software Development Life Cycle
  • Microsoft Office Suite
  • Devops and jira
  • Google Analytics
  • Data Analysis
  • Test Case Scenarios
  • Quality Assurance (UAT)
  • CRM Platforms
  • Agile/waterfall Methodologies
  • Enterprise Resource Planning (ERP)
  • Supply Chain Management
  • Customer Relationship Management
  • Salesforce fundamental
  • Project Management
  • Business Process Mapping
  • Software Development Life Cycle
  • Microsoft Office Suite
  • Devops and Jira
  • Google Analytics
  • Data Analysis
  • Test Case Scenarios
  • Quality Assurance (UAT)
  • CRM Platforms

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

  • Overseeing MI project with geographically distributed teams and working with cross functional teams from product, design, engineering, QA, Devops, operations with experience on agile, waterfall, Jira software and data warehouse.
  • As an Agile coach facilitating the process with scrum masters through sprint planning and sprint reviews.
  • Collaborating on end - to-end stages of the PLM and SDLC from implementation to support.
  • Managing project timelines, create quarterly business reviews and conduct governance calls with stake holders.
  • Understanding and collecting client requirements articulate and transfer knowledge with cross functional teams.
  • Producing Functional Review Documents (FRD) and analyzing business processes to meet business requirements.
  • Preparing and monitoring project budget, metrics and progress reports for management.
  • Processes documentation and performing BAT then Implementing User Acceptance Test (UAT) documenting defects and executing test cases.
  • Knowledge and experience working on CRM platforms similar to Salesforce, AWS providing SaaS, PaaS and IaaS.

System/Business Analyst

Confidential

Responsibilities:

  • Overseeing multiple manufacturing clients for implementation and support of ERP modules like production planning, supply chain management, sales, procurement, MRP, bill of material (BOM), inventory, accounts payable/accounts receivable, master data validation and report analytics with annual billing of $3milliion.
  • Leading teams overseeing projects of 95 clients from banking and finance, manufacturing and Pharma sectors engaging with stakeholders during project governance meetings.
  • Subject matter expert on complete procure to pay and order to cash cycles.
  • Configuring and customizing change requests by understanding functional requirements with BAT/UAT testing.
  • Processed mapping, gap analysis, optimization, and evaluated risks, controls, and automations.

Account Office Manager

Confidential

Responsibilities:

  • Managed accounts department by verifying data accuracy with integrity along with logging banking discrepancies, variance reports analysis, and training other associates on cash office SOP’s.
  • Supervised bank reconciliation of daily funds for the purpose of banking with due diligence.

Sr. Technical Support Executive

Confidential

Responsibilities:

  • Provided Technical support to multi-national companies like DELL and HughesNet Satellite ISP.
  • Monitored, analyzed, and reported on activities, sales trends, and recommendations relating to client issues.

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