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Sr. Business Systems Analyst /technical Scrum Master Resume

New York City, NY


  • Over 8 years of experience with proven record as a Business Systems Analyst in various domains such as Finance, Accounting, Banking, and E - Commerce. Adept experience in software development lifecycle (SDLC) methodologies- Agile, Waterfall and Hybrid environment. Dexterous analyzation skills in implementing SAFe, SCRUM, Kanban, XP, ATDD, CICD and TDD frameworks. Excellent work ethics and analytical skills coupled with excellent communication, written and interpersonal skills describing a committed team player. Capable of bringing enthusiasm and awareness to teams, applying expert judgment to the removal of impediments, keeping teams focused and delivering success in rapidly evolving and dynamic environments.
  • Business Systems Analyst professional with over 8 years of extensive experience in Requirements gathering, Analysis and communication with SME’s, Stakeholders (technical, non-technical), Business process analysis, Solution Assessment & validation, documenting project artifacts and Testing/Maintenance operations.
  • Expertise in creating project artifacts such as Business Requirements Document (BRD), Use Case Documentation, Requirements Traceability Matrix (RTM), Business Rules Spreadsheet, Functional Requirements Document (FRD), Data Mapping Document, Systems Requirements Specification (SRS) and GUI Mockup Screens.
  • Experience in conducting GAP, Impact, SWOT, Cause & effect analysis, Root cause, Cost-benefit analysis, Risk analysis, ROI analysis tools and techniques.
  • Capable of bringing enthusiasm and awareness to teams, applying expert judgment to the removal of impediments, keeping teams focused and delivering success in rapidly evolving and dynamic environments.
  • Excellent knowledge and deep understanding of software development methodologies like Agile using SAFe, Scrum, TDD, Iterative development, Kanban and Waterfall.
  • Mastery in the use of Agile related tools such as JIRA, Confluence, SharePoint to document and visualize stories, tasks, and measure performance through burn down charts/velocity charts and other KPIs.
  • Excellent domain knowledge and experience in Financial Securities, Equity, Debt, Capital Markets and Derivatives, Equity linked instruments, Financial accounting, Banking, Treasury, Product Management and E-Commerce.
  • Facilitation of Scrum Ceremonies and adoption of agile related techniques (MOSCOW technique, 100-point method, Planning Poker, T- shirt sizing, Bucket system, Silent writing, Happiness Histogram, Treasury island).
  • Collaborated with PO in breaking-down of epics into user stories (INVEST format) and requirements churn.
  • Good knowledge on compliances such as SOX, SEC, GDPR, FINRA, FINCEN, Dodd Frank Act, and BSA.
  • Comprehensive knowledge of web services related concepts such as XML, JSON, JWT, WSDL, WADL, HTML, AJAX, SOA, API, SOAP and RESTful Web Services.
  • Experience in Client side validations, Server side validations, Object oriented and web based applications.
  • Proficient in using MS Visio for creating UML diagrams like Use Cases, Class Diagrams, Entity Relationship diagram (ER), Sequence Diagrams, Activity Diagrams and BPMN for process diagrams.
  • Proficient in Eliciting Requirements using techniques such as Document Analysis, Stakeholder Interviews, Brainstorming, Joint Requirements Planning Sessions (JRP), Joint Application Development Sessions (JAD).
  • Good experience creating Mockup screens, Wireframes, and Prototypes using MS Visio and Axure RP.
  • Participated in Scrum of Scrums (SOS) meetings for dependency management and coordinated with the Release Train Engineer (RTE) for dependency mapping and Architectural Runway issues.
  • Experience in Client-side validations, Server-side validations, Object oriented and web-based applications.
  • Involved in creating a detailed System Test Plans, Test Cases and Test Scripts for different modules in the Application according to the Business Requirements and performed automation testing.
  • Experience with ServiceNow for change management and handling change requests and proposals to Change Control Board (CCBs).
  • Experience in various Testing Methods such as Black box testing, Functional Testing, Regression testing, Performance Testing, Load/Stress Testing, Smoke testing, Integration testing, manual testing as well as UAT.
  • Basic understanding of Data Warehousing concepts - OLAP, OLTP, ETL, ROLAP, MOLAP, Slicing/dicing, Drill Down/ Roll Up.
  • Excellent communication, problem-solving, Public Speaking, critical thinking and conflict resolution skills.
  • A Proactive and dedicated team player, with a proven track record in producing high quality work under tight deadlines and in multi-tasking to meet business goals.


Methodologies: Agile/Scrum, SAFe (DevOps), ATDD, TDD, BDD, CI/CD, Hybrid, Waterfall.

Reporting Tools: Tableau, Crystal Reports, Confluence

Modeling Tools: MS Visio, Rational Rose, Lucid Charts, Draw.io, Axure RP

Databases: Oracle 11g, MS SQL Server2016/17, My SQL Work bench V5.2

Dev. Environments / Protocols: Java, .NET, C++, ASP.net, SOA, JavaScript, Jscript, HTTPS, SSL, SMTP

Documentation Tools: MS Office Suite, SharePoint 2012/2013, Adobe Acrobat Reader

Web Technologies: XML, JWT, JSON, HTML, XSD, AJAX, SOAP, RESTful Web Services/API

Project management tools: JIRA, MS SharePoint, HP-ALM, Confluence, TFS, Rally

Testing tools: HP ALM, Soap UI, Postman, Jenkins, Selenium, Swagger


Confidential, New York City, NY

Sr. Business Systems Analyst /Technical Scrum Master


  • Gathered and Created various technical/non-technical User stories reviews and conducted walkthrough sessions with UI designers, developers, SME’s and stakeholders.
  • Worked closely with PO and stakeholders in creating Product backlog and the team for the Sprint backlog.
  • Collaborated with Scrum team for backlog refinement, Iteration planning, and velocity planning.
  • Assisted the team in Agile release Train (ART) activities, including Product Increment planning, system demos and was involved in Inspection and adaptation procedures.
  • Accomplished in leading the Continuous Integration & Continuous delivery (CICD) strategic initiative (Build, Deploy, CD orchestration, Test automation) and used Jenkins for automating the CICD pipeline.
  • Assisted the business in redesigning the application workflow and created a TO-BE business process model by observing the inefficiencies in current-state workflow.
  • Involved in tactical analysis and modelling for wealth management strategies for the near future.
  • Developed Lean Budget process to fund value stream through Portfolio.
  • Collaborated with UI/UX teams in creating wireframes, mockup screens and dynamic prototyping.
  • Assisted the product owner in converting high level requirements features into small user stories.
  • Collaborated with business stakeholders in creation of Product Backlog items (PBI) and Prioritization.
  • Participated in PI-Planning coordinated with PO and SM for story pointing and prioritization.
  • Gathered experience in using Confluence in addition JIRA to manage the scrum team, track performance using velocity charts/burndown charts and integrate other project related tools in one platform.
  • Made sure user stories adhere the INVEST criteria and assisted the product owner in breaking down the epics using WSJF and prioritizing the backlog item using MoSCoW technique.
  • Have been involved in various projects working on service now, CI/CD, Devops, developing web applications.
  • Created views in Tableau Desktop that were published to internal team for review and further data analysis and customization using filters and actions.
  • Helped developers in writing Client-side validation and integrating Ajax for Dynamic and Interactive UI pages.
  • Enhancement of SOA which involved the orchestration of Web services and Web methods.
  • Used Java Script, HTML, and CSS for developing Web Pages and in creating web methods for web service. I was mostly involved in Web Application Development part.
  • Coordinated with Onsite and Offshore teams to meet the business requirements, deadlines and responsible for assigning the required work and later monitoring the work administered to the teams.
  • Worked closely with Portfolio managers and SMEs to finalize static and dynamic prototypes; developed wireframes with realistic visualization and inputs from Portfolio management team.
  • Comprehensive knowledge of web services related concept such as web methods, XML, WSDL, HTML, AJAX, SOA and web architecture, business engines, XML schemas and web orchestration.
  • Participated in Scrum of Scrums (SOS) meetings for dependency management and coordinated with the Release Train Engineer (RTE) for dependency mapping and Architectural Runway issues.
  • Assisting RTE in Program Increment planning with facilitating team breakout session, assisting in prioritizing features at program level, preparing program overview board, identifying dependencies and related web services from UDDI and performed Web service testing using Postman tool.
  • Defined and suggested REST based Web services and Application Programming Interfaces (API’s) based on languages which would be compatible with development of Application and also performed API Mapping document for all API’s being consumed in the application.
  • Facilitated face to face and classroom training sessions for Investment advisors of all levels and positions.
  • Created and shared meeting minutes (MOM) and status reports after every meeting.
  • Involved in project planning and estimating; provided daily task status reports to Product Owner.
  • Removing impediments and guiding team to remove impediments by finding the right people.
  • Utilized MS Visio to create various activity flow charts, Use Cases and sequence diagrams to provide detailed outline of the various actors of the system and how the systems interacted.
  • Partook and conducted the sprint ceremonies like Planning, Daily standup, Review and Retrospectives.
  • Developed, maintained, published reports requested by management, portfolio managers utilizing Crystal Reports.
  • Participating in System Demos and Solution Demos and Inspect and Adapt (I&A) workshops in PI Planning.
  • Helped developers in writing Client-side validation, helped integrating Ajax for Dynamic and Interactive UI pages.
  • Working knowledge of Oracle PL/SQL Stored Procedures.
  • Collaborated with developers and subject matter experts (SME's) in JAD Sessions to establish technical vision and analyze tradeoffs between usability and performance needs.
  • Performed testing to validate margin calculation for various asset classes like Equity, Fixed Income, and Derivatives.
  • Responsible for producing Release Maps and schedules and planning the scope of releases planned.
  • Facilitated SLA meeting between legal and other departments to use Bloomberg API for generating live data.
  • Facilitated Triage calls during testing phase to resolve conflicts between developers and testers.
  • Assigned the responsibilities of playing a lead role in managing projects and handling project risk.

Environment: Agile/SAFe, JIRA, Confluence, Windows 7/8, MS Office Suite, XML, AJAX, REST, MS Visio, UML, Compliances (SOX, GDPR, Dodd Frank)

Confidential, Woodcliff Lake, NJ

Sr. Business Analyst / Scrum Master


  • Coordinated with different departments to resolve the eAudit dependency for significant accounts, rollover and testing of controls.
  • Facilitated Sprint review session with QA lead for the sprint demo using POSTMAN tool for achieving the definition of ‘done’ and getting a sign off from the Product Owner.
  • Planned for sprints by calculating the Estimated Velocity and Superlative Velocity using Commitment driven planning and Velocity driven planning techniques as per the requirements.
  • Conducted Estimation Training Sessions for the scrum Development team to help them better estimate the efforts required for completing user stories based on Poker Planning technique.
  • Created and shared Meeting minutes and status reports after every meeting.
  • Created a valid product strategy and developed an actionable road map to aid the development of the application.
  • Assisted product owner in converting high level requirements Epics into small User Stories as well as tasks.
  • Created user stories, product documentation, user manuals and developed mockup screens to communicate GUI design with web developers and help clarify functional and non-functional requirements.
  • Modelled complex Web Orchestrations involving multiple web services, API, and micro services from distributed teams consequently generating the pre-canned reports.
  • Gathered reporting requirement from end user to generate report using Crystal reports.
  • Have a strong knowledge of SOX compliance for internal controls and helped in integration of the compliance in the business rule engine.
  • Utilized MS Excel for pivot tables, V-lookups, and macros to analyze high volume activity.
  • Facilitated team Scrum Games to help build a better collaborative environment within the scrum team.
  • Tracked project dependencies outside of the project team's control by attending Scrum of Scrum Meetings and helped in prioritizing user stories that were dependent, escalated the issues as necessary.
  • Created Tableau dashboards using stack bars, bar graphs, scattered plots, using show me functionality.
  • Used JIRA keep track of the User Stories, tracked the progress of the sprint by tracking the Velocity and Capacity of the team by maintaining Burn Down and Burn up Charts and also created Scrum and Kanban boards.
  • Worked with Product owner on Artifacts Such as Product Backlog, Sprint Backlog, Sprint and Release Burn down. Made sure user stories are according to INVEST and SMART criteria.
  • Defined and suggested RESTful, XML based web services and application programming interfaces (API's) with WCF and based on languages such as (C++, JAVA) which would be compatible with the "as-is" and "to-be" state.
  • Utilized creative techniques like Information radiator to track the performance of the team.
  • Played a pivotal role in setting up User Acceptance Criteria for user stories to be accepted by the business.
  • Helped improving the process and practices by identifying improvement areas of retrospective meetings.

Environment: Agile/Scrum, JIRA, Confluence, Windows 7/8, MS Office Suite, SharePoint 2014, XML, AJAX, REST, MS Visio, UML, Mockup Screens.

Confidential, Ohio

Business Systems Analyst Scrum


  • Elicitation of Functional/non-functional requirements and Conducting the functional requirements/user requirement specification reviews and walkthroughs with designers, developers, SME’s and stakeholders.
  • Collaborated with developers and subject matter experts (SME's) in JAD Sessions to establish technical vision and analyze tradeoffs between usability and performance needs.
  • Worked closely with end-users and stakeholders to develop a detailed understanding of the requirements and transformed them to user stories and made sure they met the Definition of ready using INVEST criteria.
  • Assisted product owner in converting high level requirements Epics into small User Stories as well as tasks.
  • Delivered technical user stories with Acceptance criteria and assisted the scrum team in estimating the same.
  • Facilitated JAD sessions with technical/non-technical team, SME’s to clarify business rules & resolve impediments.
  • Facilitated Scrum ceremonies including Daily scrum meetings, Sprint planning, Product Backlog Grooming Sprint review, and Sprint retrospective and involved in every scrum ceremony.
  • Created business process workflow diagrams using Business Process Modeling Notation (BPMN).
  • Created various types of reports, sub-reports and drilldowns like standard and cross tab reports with bar chart, pie chart and line-chart graph representation reports using Crystal Reports.
  • Extensively used XML in SOAP UI tool to test web services data in development phase.
  • Lead the effort to effectively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Use Cases, Process Flow Diagrams GUI Interface designs. (Mock-up screens).
  • Developed UML Use Cases, Activity and Sequence Diagrams for the application using MS Visio.
  • Helped testing team in writing and validating test cases through Requirements Traceability Matrix using HP QC.
  • Involved in creating SLA to use Equifax API for generating individual and business credit reports.
  • Handled multiple change requests by performing impact analysis and scope analysis during the implementation phase; submitted business case documents to Change Approval Board (CAB).
  • Logged, tracked and verified resolution of software and specifications defects in HP QC.

Environment: Agile/Scrum, JIRA, Confluence, MS Office Suite, XML, AJAX, REST, MS Visio, UML, Compliances.


Business Systems Analyst


  • Gathered Requirements via formal meetings, brainstorming, interviewing and conducting JAD sessions with designers, developers, business users and subject matter experts (SME’s).
  • Analyzed and documented the “as-is “and “to be” business process work flow in UML using MS Visio.
  • Identified functional and non-functional specifications, designed prototypes, tested, and enhanced business systems.
  • Documented various project artifacts, Business Requirements document (BRD), Systems requirements specifications (SRS) including Functional and non-functional requirements, Use case document.
  • Assisted Lead Business Analyst in the creation of Use Case Diagrams, Process Flow Diagrams and GUI designs using UML modeling, mock up screen designing tools such as Rational Rose, Adobe Photoshop.
  • Prepared standard and ad-hoc management reports for status reporting to senior management and customers.
  • Identified, assessed, prioritized, and managed project risks and issues.
  • Developed complex SQL scripts to validate data integrity in the application, using DML and DDL commands.
  • Reviewed project plan control reports, metrics, risks, issues log, dependencies, and budget to the management.
  • Developed Use case, Data Flow Diagram, ER, Interaction and Database conceptual diagrams.
  • Aided the testing team in testing GUI, Functionality, Integration, Regression, Usability and System testing.
  • Performed UAT in batches while assisting the development team with technical problems and deficiencies.
  • Planned and coordinated all aspects of release installation, and User Certification Testing, Acceptance, Test Plans, and Test cases.

Environment: Java, Windows (XP/7), UML, MS Visio, XML, SOAP, HTML, MS Office, SQL, My SQL Work bench, IBM Rational Doors, HP ALM, IBM Rational Rose.


Junior Business Analyst


  • Elicited requirements necessary for the analysis and documentation of the hospital's process. Analyzed different departmental processes and their interconnections.
  • Define and establish end user requirement for configuration and maintenance of EMR.
  • Participated in Business Requirement Definition (BRD) workshops along with clients and Subject Matter Experts
  • Created Documents from the requirements gathered through JAD sessions and through other Elicitation methods.
  • Conducted Gap analysis of the current state of the system and future state of the system, SWOT analysis to identify the areas of improvement and a feasibility analysis of the proposed enhancements.
  • Developed detail testing strategy to be implemented across multiple projects across web integrated system for entire application and assisted test manager in writing various test cases from use cases. Created a test strategy.
  • Participated in bug-review meetings with developers, QA engineers, managers, suggested enhancements to the existed application from business perspective, provide solutions to existing bugs.
  • Created documents with Business Glossary, Actors Catalogue and Data Dictionary to facilitate other teams in understanding client business.
  • Conducted Business/Technical Impact analysis for change requests and requirement walkthroughs and advised concerned Project Managers and Business System Analysts on the impacts of the changes.
  • Tested security privileges of application for individual users as well as group access.

Environment: .Net, Waterfall, Microsoft Project, Rational Clear Quest, UNIX, MS Excel, SQL Server

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