I have over twelve years of experience in technical and business writing. I am motivated and personable with a talent for quickly mastering technology. I am accustomed to handling sensitive, confidential records and have a demonstrated history of producing accurate information.
In a previous position, I modified the process of requesting and coordinating company meetings by creating a tracking process for necessary information, resulting in decreased lead time. I also integrated a new process into setting up training meetings, resulting in decreased preparation time.
I use my ability to analyze what is needed, assist in problem-solving and understand business problems in order to provide realistic requirements. My exceptional writing skills enable me to deliver high-quality, useful project documentation.
Employment History
Confidential
Associate Business Analyst
Authored requirements and artifacts in appropriate requirement management tools Collab tool, Serena RM, and SharePoint
Developed and edited documentation for several projects
Acted as a liaison among stakeholders in order to elicit, analyze, communicate, and validate requirements and business processes
Point of contact for four proprietary products
Responsible for managing timelines and changes for above mentioned products
Produced clear and concise documentation of client high level and detailed requirements
Scheduled and facilitated meetings
Generated PowerPoint presentations for stakeholders
Confidential
Level II Analyst Contractor
Coordinated triage and managed escalated Remedy Incidents
Assisted with report testing and review
Orchestrated training and presentations
Scheduled and facilitated meetings
Oversaw issue tracking
Produced monthly statistics report
Confidential
Product Coordinator
Documented steps and processes in proprietary applications
Assessed existing business requirements and suggested modifications