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Business Systems Analyst Resume

Philadelphia, PA


  • Over five years of Business Systems Analysis, Requirement Management, Product/Project Management experience across the Software Development Life Cycle (SDLC).
  • Certified Scrum Master with a proven ability to work with self - organizing and cross-functional teams to implement continuous delivery and deployment using Agile methodologies.
  • Can analyze systems in development, configuration, administration, designing, testing, and deployment.
  • Can work with the latest technologies to apply data mining principles and data visualization techniques to help solve complex business problems.
  • Can covert data into actionable insights resulting in measurable business value.
  • Experienced in working with internal and external cross functional team members with a single goal of delivering projects on-time and within budget while exceeding expectations.
  • A highly energetic, flexible, focused, and results-oriented professional with demonstrated leadership qualities who can quickly master new technologies and adapt to new roles, responsibilities, and situations.
  • 5+ years of related experience in Information Technology across many domains.
  • Comfortable presenting in front of non-technical and technical audiences.
  • Open to working in an environment that requires an extensive amount of travel.
  • Able to work under pressure while building meaningful relationships with teams.
  • Experienced with various parts of data analytics including data collection, wrangling, cleansing, analysis, visualization, validation, and presentation.
  • Able to apply a breadth of knowledge, deep technical skills, and strategic thinking to develop and provide solutions and valuable input
  • Able to comprehend, analyze, and interpret technical documents.
  • Experienced in interacting with business users to identify their needs, gathering requirements and creating Business Requirement Documents (BRD), General System Design (GSD), Functional Requirement Documents (FRD) and Software Requirement Specifications (SRS) across various stages of complex projects.
  • In-Depth Knowledge in facilitating Joint Application Development (JAD), Rapid Application Development (RAD) and Joint Requirement Planning (JRP) sessions, interviews, workshops and requirement elicitation sessions with end-users, clients, stakeholders and development team.
  • Experienced in coordinating with the user experience team to conduct usability studies and validating Entity Relationship Diagrams and test cases with SQL queries. Able to write SQL queries for ad-hoc analysis.
  • Experienced in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Cost/Benefit analysis, Feasibility Analysis, and ROI analysis.
  • Able to capture and analyze data to drive meaningful process improvements that enhance the operations of large organizations.
  • Demonstrated experience in handling large data sets and relational databases with an understanding of data warehouses and data marts.
  • Extensive knowledge of healthcare and finance terms and principles.
  • Able to work with predictive and iterative SDLC methodologies.
  • Excellent presentation, written communication, public speaking, interpersonal and collaborative skills with a willingness to learn new technologies.


  • Business Systems Analysis
  • Waterfall
  • Agile
  • Scrum
  • SAFe


Languages: Advanced SQL, Basic Java, XML, XHTML, HTML5, CSS3, Shell Scripting

Databases: MySQL, MS SQL Server, Oracle, Access, Apache Cassandra, Hadoop HBase, SAP HANA

Data Analytics Tools: SAS Enterprise Miner, STATA, XL Miner, SAP Netweaver Business Data Warehousing, SSAS

Data Visualization/Reporting Tools: Tableau, SAP Business Objects, SAP Lumira, SAP Crystal Reports, Power BI, SSRS

Project Management Tools: HP Application Lifecycle Management, MS Project Professional, JIRA, Rally

Data Mining Techniques: Supervised & Unsupervised Learning, Predictive Models, Regression, Clustering, Classification Models, Text Mining, Sentiment Analysis, Natural Language Processing, Social Media Analytics

Business Tools: Visual Paradigm, Balsamiq, Lucid Chart, Rational Rose, MS Visio, Smart Draw, Sharepoint, Confluence


Business Analysis



Agile Methodology




Confidential, Philadelphia, PA

Business Systems Analyst


  • Collaborated with business partners and stakeholders to understand complex business requirements and implement a customized solution for a healthcare non-profit enterprise to improve fundraising
  • Formulated and defined systems scope and objectives through research and fact-finding
  • Worked to understand the structure, business model, & process workflow of the organization
  • Interacted with Compliance department to understand the Business Rules of the organization
  • Performed requirements gathering using both formal and informal elicitation techniques including interviews, observation sessions, surveys, questionnaires, video conferencing, JAD sessions and brainstorming sessions to deliver functional and non-functional requirements and project artifacts
  • Documented business rules and functional requirements to support system enhancements
  • Used UML to prepare use case diagrams, process flow diagrams, sequence diagrams, entity relationship diagrams, and other technical artifacts from the gathered requirements using MS Visio
  • Developed wireframes, mock-ups, and dynamic prototypes to provide realistic visualizations
  • Assisted in application implementation and assisted in testing end user processes
  • Logged and tracked defects and bugs and worked with development team to resolve issues
  • Participated in development review meetings and change management meetings
  • Provided end user support and training while learning about the application and end user
  • Worked both independently and as part of a team in a fast-paced, business-critical environment

Confidential, Madison, WI

Business Systems Analyst and Scrum Master


  • Collaborated with business partners and stakeholders to understand complex business requirements for implementing a healthcare Data Migration project for Confidential Health Dean Medical Group
  • Worked with many cross-functional teams to integrate an epic instance with various other epic instances to provide a seamless effective instance across a large healthcare system across 5 states
  • Created Future State Flows, Mapping Documents, Data Migration Strategy Documents, and Functional Requirements Specifications for Data integration across an inter-state health system
  • Was responsible for identifying key patient measures that were needed for Finance and HR teams on Daily and monthly basis and outlining the impact of the merger on patient measures
  • Designed and tested ETL procedures to retrieve, analyze, extract, and transform data from various sources for data mining, analytical processing, research, and decision making using SSIS
  • Performed hands-on work, including analysis, design, testing, and change management, as needed
  • Worked with multiple teams in parallel using SAFe framework, exchanging information as needed to achieve the end goal of a successful Epic data migration
  • Facilitated different scrum ceremonies including sprint planning, daily standup meetings, sprint reviews, sprint retrospectives, and backlog refinement ceremonies
  • Participated in program increment planning and agile release train events
  • Groomed user stories to get them approved from product owners and collaborated with technical teams to finalize their design
  • Assigned team members and tasks as per the capacity of the team member and evenly distributed the workload while enforcing time boxes and keeping the team at a sustainable pace
  • Identified backlogs and issues and assigned more resources as needed to help development progress
  • Worked as a Scrum Master while making sure the team was in line with Agile values and principles
  • Facilitated road mapping, Sprint Planning sessions, Sprint Retrospectives, and Sprint Reviews
  • Ensured cross-team coordination and participated/facilitated scrum of scrums
  • Provided relevant metrics to gauge team progress with a continual focus on improvement
  • Worked with other scrum masters to define & maintain consistent practices across the organization
  • Constantly contributed to architectural runway to support implementation of new features

Confidential, Dallas, TX

Business Analyst and Data Visualization Lead


  • Collaborated with business partners and stakeholders to understand complex business requirements to build a customizable analytics solution that is capable of deriving valuable insights from data for banks and finance firms seeking to address data-rich problems to drive decision-making
  • Enhanced customer profile analytics and developed risk models to mitigate risk for organizations
  • Gathered and reviewed business requirements, functional specifications, documentation, test plan and developed functional requirements to meet overall business objectives
  • Worked closely with technology leads and subject matter experts as well as other business team members to clarify and focus project scope and requirements
  • Acted as the point of contact for clarifying business requirements to the development team
  • Created the Functional Requirements Document and the Business Requirements Document
  • Created UML diagrams such as Use Case Diagrams, Activity Diagrams, and Sequence Diagrams to graphically represent roles, responsibilities and business artifacts that are engaged in a business process & communicated the use of the business-modeling artifacts as an input to system definition
  • Created Mockups and Wireframes to build an understanding of the GUI and worked with the technical team to identify the Client Side, Server Side and Database Validations required
  • Designed real-time business intelligence dashboards using Tableau and other data visualization tools
  • Developed an understanding of data science methods including predictive modeling, data mining, machine learning, artificial intelligence, data visualization, and big data
  • Provided quantitative thought leadership related to the ethical and legal dimensions of data analysis
  • Exposed to Core Java concepts such as objects & classes, data types, arrays, string operations, operators, control flow, inheritance and interfaces, exception handling, serialization, and collections
  • Assisted Development Team in testing by conducting Unit Tests, Functional Tests, and Smoke Tests
  • Conducted Triage Calls to analyze the status of defects and helped prioritize them
  • Effectively conducted Change Request Management and assigned priority on each change
  • Participated in technical presentations with clients and delivered point solutions and proof of concepts to create business value and solid return on investment

Confidential, Irving, TX

Business Analyst


  • Participated in building a stand-alone social media analytics platform that enhanced the value of an enterprise’s social media data by enabling businesses to manage massive capacity with speed and flexibility to transform and enrich raw, complex data into clean and structured formats for analysis
  • Developed social media strategies for organizations looking to be more competitive to rival firms
  • Assessed available social media marketing options and implemented insight-driven solutions to promote companies through the internet, Facebook, and Twitter to drive traffic and brand awareness
  • Responsible for eliciting, analyzing and modeling requirements and taking up change requests
  • Designed reports, wrote technical documentation, gathered requirements, and analyzed data
  • Developed high level requirement documents such as the Business Requirements Document (BRD) and consulted the technical team and developed the detailed System Requirement Specification (SRS)
  • Created Unified Modeling Language (UML) diagrams including Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, Entity relationship diagrams, and Use Case Diagrams
  • Acted as the point of contact for clarifying business requirements to the development team
  • Participated in data collection processes to facilitate social media and brand sentiment analytics using Python, Twitter API, Facebook API, and Natural Language Processing for global organizations
  • Developed an understanding of text mining, sentiment analysis, and social media analytics
  • Exposed to the fundamentals of website development needed to build dynamic, database-driven web applications including HTML5, XHTML, CSS, JavaScript, Ajax, multimedia, and HTTP
  • Exposed to core concepts of information management including data models, database management systems, unstructured and semi-structured data management, and parallel and distributed databases
  • Extracted and synthesized data to analyze large, complex datasets using analytical functions in SQL including joins, stored procedures, and other methods to manage tables from different databases
  • Acted as the gatekeeper for all the defects in the testing phase, logged and analyzed defects using HP-ALM and also tracked the progress of testing by maintaining a Requirement Tracibility Matrix
  • Conducted Triage Calls to analyze the status of defects and helped prioritize them
  • Involved in various Testing Methods such as Black box testing, Functional Testing, Regression testing, Performance Testing, Smoke testing, Integration testing as well as User Acceptance Testing (UAT)
  • Worked both independently and as part of a team in a fast-paced, business-critical environment

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